Shop Caterpillar UK Reviews 

They sent me the wrong item colour and on top of that I have to pay five pounds to send it back how on earth this is right...

A chocolate fire guard is more helpful than the customer support

Now looking at changing brands from Caterpillar

Fast delivery and good service all round.

Easy to buy and a good price. Quick delivery and item exactly as expected.

I purchased a pair of CAT Footwear (Model P719132) from an official CAT store in Dubai. After wearing them for the first time, they caused severe blisters and bleeding on my feet after only a short walk.

I contacted CAT USA, who referred me to CAT UK. After providing photos and detailed information, I was simply told to contact the original retailer in Dubai. Unfortunately, I couldn't even find an email address or customer support for that store in Dubai!!!

I have been a loyal CAT customer for many years, but this experience has completely changed my opinion.
I expected much better customer service from a global brand.

Based on my experience, I can no longer recommend CAT Footwear. If you value your feet, think twice before buying CAT shoes.

From ordering it to receiving it. It was very good

Great price and quick delivery, all good.

Caterpillar quality has slowly gone down..made in the far east quality control has nosedived..sad but true.

Good quality value for the money

Excellent
Good experience

Great boot, pure waterproof as well & very comfortable

I had problem with the safety boots 🥾 one side was ripped
And after contacting with the caterpillar team they said they will send me full refund

Thanks to caterpillar team

Shocking, shocking service from such a massive brand. I ordered a new pair of boots in the same size as my previous boots. They arrived and were too big, so I looked at sending them back. They don't have any arrangements for returns. Pay your own post to return the big heavy steel toe cap boots. Just reading the T & Cs and they day they charge £5.99 for returning stuff! DON'T DO THIS OR WON'T GET A REFUND. DON'T DO THIS OR YOU WON'T GET A REFUND. I've never known anything like it. I can't imagine ANYONE would order from them again after having to do a return. Gutted cos the boots are good and I can't find anywhere near me that stocks them.

Great customer service

I’ve not received my item. The Royal Mail tracking shows it has never moved from their local sorting office on the day they were supposed to have been posted-16th April.
I was told by customer services I had to wait until the 27th before Royal Mail will investigate.
Now I am told they will investigate but I will have to wait up t0 30 days. Then what?
In the mean time I have no boots for work as my previous CAT boots soles became detached.
Most other businesses would either refund or send a replacement pair and if the original ones ever show up get them sent back. But Shopcaterpillar just stop replying to emails!
Unless they resolve this quickly they’ve lost another customer!
NOT GOOD

Purchased a pair of Cat safety trainers. Both laces completely unravelled on the very first day of use. The supplier (Screwfix) wouldn’t replace just for the laces & suggested I contact Cat. Cat had zero interest in customer service. This would be an easy fix - send out a pair of laces that probably cost them 20p. Point blank refused. I work with over 100 tradesmen and I am making sure they all know the Cat products and their customer support are both dog excrement.