Ho acquistato sul sito scoperto per caso un set di bicchieri di design. Davvero stupendi!! Ciò che però ha fatto davvero la differenza è l'eccezionale attenzione verso il Cliente. L'invio dell'ordine... Toon meer
Bedrijf heeft geantwoord
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Très bon site . Livraison soignée et surtout un service impeccable . On vous rappelle pour vérifier que vous avez choisi le bon produit ou pour vous prévenir d’un retard . Je recommande chaudement
Bedrijf heeft geantwoord
I ordered 2 Kawara lamps with Shop Decor online. The communication, service (ie. they told me i could order the lamps in very many different colors, which was not available through the standard online... Toon meer
Bedrijf heeft geantwoord
Ho comprato una confezione da 4 di mini-cocotte Le Creuset (molto belle), ma purtroppo una è arrivata con un manico rotto, nonostante il pacco fosse integro esternamente. Ho contattato il negozio via... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Shopdecor is an online store, specialized in carefully selecting and proposing the best design products of international brands. Shopdecor is a way of furnishing: our e-shop is modern history as a continuation of our tradition and experience; the virtual showcase of our showroom with the aim of expanding our refined design tastes all over the world, with simultaneous functionality and quality. Our proposals are regularly renewed as our team carefully selects and proposes all the news, product innovations, new emerging brands and new product categories. OVER 15.000 ITEMS - A rich and complete catalog: seats, tables, sofas and armchairs, furnishing accessories, lighting, tableware and accessories for the kitchen. 100% ORIGINAL PRODUCTS - All the products in the online catalog are original and we guarantee that they are not replicas of the brand marked on the product. COMPETITIVE PRICES - Direct contact with producers, without the intervention of intermediaries and / or distributors, allows us to offer all products at exceptional prices. HOME DELIVERIES - We carefully select partner carriers to ensure fast and safe shipping. Products are very delicate and fragile and therefore we require our partner carriers to pay particular attention to package handling. MAXIMUM PROTECTION BEFORE AND AFTER PURCHASE - Our IT systems guarantee the protection of privacy and security both during navigation and throughout the purchase process. ... but after the purchase? The goods could be insured during transport, there is a legal guarantee on the product, an assistance service available ... but not only. Within 14 (fourteen) days of receipt of the products, in line with current legislation, Shopdecor allows the return of the products and the refund of the price paid. TELL US ABOUT YOUR SPACES AND WE'LL GIVE YOU THE BEST SOLUTION - Even if you have very small spaces to furnish, we always gives original solutions, choice of the most suitable colors for the environment: our interior designers are always available to respond to your requests: an environment, a solution, a special customer!
Contactgegevens
Italië
- shopdecor.com
Tax and Duty problem resolved
I received as a gift, 6 beautiful Ichendorf Botanica glasses. Two months later, I started to get invoices from Fed Ex for duty/tax. Since the gift was ordered through Amazon, I began trying to get help resolving the issue with them. After numerous calls, I was told, "sorry, we can't help." I tried with Fed Ex, who gave me no assistance. Only after I reached out to ShopDecor, did I find some help. Tiziana Romano was prompt, and helpful. She located the appropriate document which showed that they had already paid the duty. Following her direction, I sent it on to Fed Ex, and asked that they close the inquiry.
I cannot emphasize enough how grateful I was for her help, particularly after my inquiries to Amazon. I heartily recommend ShopDecor for their beautiful collection, and for their exemplary customer service.
17 oktober 2025
Review zonder uitnodiging
Antwoord van SHOPDECOR
Dear Ellen,
thank you sincerely for your kind words and for sharing your experience. Ensuring our customers’ complete satisfaction is always our top priority, and we’re delighted to know that our support was helpful in resolving the issue.
We truly appreciate your trust and your thoughtful feedback, it means a lot to our entire team. We hope to have the pleasure of serving you again soon, and we thank you once more for your confidence in ShopDecor.
Warm regards,
Tiziana
Shopdecor Team
Ich bin sehr zufrieden mit dem Shopdecor.
Ich bin sehr zufrieden mit dem Shopdecor. Der Mitarbeiter, Giulio Panza, ist ein aufmerksamer, hilfsbereiter und sehr freundlicher Mitarbeiter. Vielen Dank dafür. Der Wasserkrug ist sehr schön und macht Freude. Die Lieferung war schnell.
Sonia Bianchi Kunz
22 oktober 2025
Review zonder uitnodiging
Antwoord van SHOPDECOR
Liebe Sonia,
ich freue mich wirklich sehr, Ihre lieben Worte zu lesen. Es bedeutet uns viel zu wissen, dass Sie mit unseren Produkten und unserem Service zufrieden sind. Ihre Wertschätzung macht uns große Freude und motiviert uns, weiterhin unser Bestes zu geben.
Vielen herzlichen Dank für Ihr Vertrauen. Es war eine Freude, mit Ihnen in Kontakt zu sein.
Mit den herzlichsten Grüßen
Giulio Panza
Shopdecor Team
Best and most kindful customer service…
Best and most kindful customer service ever. I highly recommend SHOPDECOR. Delivery uneventful and on time. Purchased six beautiful Pedrali Gliss 920 chairs. Tiziana Romano is simply wonderful.
23 oktober 2025
Review zonder uitnodiging
Antwoord van SHOPDECOR
Dear Ana Carolina,
Thank you very much for your kind words.
We are truly pleased to know that you are satisfied with your Shopdecor experience and with your purchase of the Pedrali Gliss 920 chairs.
Your appreciation of our customer service and delivery is greatly valued.
We sincerely thank you for your trust and look forward to welcoming you again in the future.
Warm regards,
Tiziana
Shopdecor Team
Servizio al cliente eccellente
Ho acquistato una serie di bicchieri molto fragili che sono arrivati perfettamente imballati ed inoltre, a causa dell'errato invio di uno dei bicchieri, il signor Giulio mi ha inviato il bicchiere mancante nella collezione ricevuta, a proprie spese e senza nessun tipo di disturbo da parte mia. Servizio eccellente. Acquisterò sicuramente ancora da questo negozio online.
14 september 2025
Review zonder uitnodiging
Antwoord van SHOPDECOR
Gentile Chiara,
siamo davvero felici di sapere che la sua esperienza con noi sia stata positiva. La soddisfazione di chi sceglie i nostri prodotti e servizi è sempre la nostra priorità, e leggere le sue parole ci riempie di gioia.
La ringraziamo di cuore per la fiducia e per aver condiviso la sua esperienza, e speriamo di vederla presto per acquisti o necessità future.
Un caro saluto,
Giulio
Shopdecor Team
Personale customer care
Sono stata contattata dal Customer Care nella persona di Giulio, che ha risolto il problema con grande professionalità e attenzione al cliente. Consiglio vivamente di acquistare su Shop Decor: sono affidabili, seri e attenti alle esigenze dei clienti.
3 oktober 2025
Review zonder uitnodiging
Antwoord van SHOPDECOR
Gentile Monica,
la ringraziamo di cuore per le sue parole.
Per noi è stato un vero piacere assisterla e siamo felici che la sua esperienza sia stata positiva. Ogni giorno ci impegniamo per offrire attenzione e professionalità, e sapere di aver soddisfatto le sue aspettative ci riempie di soddisfazione.
La ringraziamo ancora per la fiducia e speriamo di poterla accogliere presto in occasione di nuovi acquisti o necessità.
Un caro saluto,
Giulio
Shopdecor Team
Beautiful product, fast delivery, great customer service
We ordered a Broggi Nuvola lamp from ShopDecor and when it showed some malfunctions with the electronics, we were offered a replacement. The new lamp arrived very quickly and we have been extremely happy with the great customer service. Thank you!
18 september 2025
Review zonder uitnodiging
Antwoord van SHOPDECOR
Dear Verena,
Your review truly made our day, thank you! We’re delighted the Broggi Nuvola lamp has found a home with you and that delivery was quick. We’re sorry for the initial electronic hiccup and grateful for your patience while we arranged a replacement; knowing the new lamp arrived swiftly and that our customer service made a difference means a lot to us. Enjoy the Nuvola’s glow, and please count on us for anything you need.
Best wishes,
Giulio
Shopdecor Team
Great product and customer service
The item is beautiful and nicely packaged. Perfect for gifts.
Customer support is responsive and very accommodating.
16 juli 2025
Review zonder uitnodiging
Antwoord van SHOPDECOR
Dear Carl,
Thank you for your thoughtful review. We are pleased to hear that you were satisfied with the product.
We also greatly appreciate your positive comments regarding our customer support. It is always our priority to provide responsive and accommodating service to our valued customers.
Should you require any further assistance, please do not hesitate to contact us. We look forward to the possibility of serving you again in the future.
kind regards,
Tiziana
Shopdecor Team
Great experience and a very good client…
Great experience and a very good client service . Thanks for everything
Natalia
16 juli 2025
Review zonder uitnodiging
Antwoord van SHOPDECOR
Estimada Natalia,
thanks a lot for your kind words!
We are happy that you are satisfied with your experience and we can't wait to welcome you back for your future purchases 😊
Looking forward to hearing from you again soon.
Un abrazo cordial
Tiziana
Shopdecor Team
Ottima esperienza!
L’attenzione che ho ricevuto da Shopdecor e in particolare dal signor Giulio merita ben oltre 5 stelle. Ho acquistato un set di bicchieri di design, trovandoli a un prezzo molto competitivo rispetto ad altri siti. Ma quello che ha fatto la differenza è stata la cura con cui è stato gestito il mio ordine per cui ho richiesto una consegna personalizzata a un punto di ritiro (cosa che non era prevista per un ordine standard). Il signor Giulio si è preoccupato di organizzare tutto nelle date da me richieste. Il pacco è arrivato imballato perfettamente (il contenuto era molto fragile) e il Signor Giulio si è preoccupato addirittura di chiamarmi il giorno seguente per assicurarsi che fosse tutto a posto . Davvero un servizio top !!
4 juli 2025
Review zonder uitnodiging
Antwoord van SHOPDECOR
Cara Francesca,
grazie di cuore per le sue splendide parole, che ci riempiono di gioia e soddisfazione😊
È stato un vero piacere poterla assistere passo dopo passo e sapere che ha apprezzato la cura e l'attenzione che abbiamo dedicato al suo ordine ci rende davvero orgogliosi.
La sua fiducia e la sua gentilezza sono per noi la ricompensa più grande.
Restiamo sempre a sua completa disposizione e non vediamo l’ora di poterla accompagnare ancora nei suoi prossimi acquisti!
Un caro saluto,
Giulio
Shopdecor Team
Very nice contact
Very nice contact, fast responds and well overall experience. I will shop here again.
1 juli 2025
Review zonder uitnodiging
Antwoord van SHOPDECOR
Dearest Andreas,
thanks a million for your kind words!
We are glad that you are satisfied with your overall experience and we can't wait to welcome you back again for your future purchases 😊
Looking forward to hearing from you again soon.
With warmest regards
Shopdecor Team
Wonderful glasses
Wonderful glasses, very fast delivery from Italy to Germany. We are very happy and can only recommend the shop.
23 juni 2025
Review zonder uitnodiging
Antwoord van SHOPDECOR
Liebe Eva,
Thank you so much for your words and for choosing us!
We're delighted to hear that you appreciated our products and service: your satisfaction means the world to us.
We look forward to welcoming you back again soon!
Freundliche Grüße und bis bald 😊
Shopdecor Team
Consegna veloce
Consegna veloce, imballo molto accurato, servizio assistenza ottimo. I bicchieri zafferano mare impilabili sono fantastici,
5 juni 2025
Review zonder uitnodiging
Antwoord van SHOPDECOR
Buongiorno Paola,
la ringraziamo di cuore per aver condiviso la sua esperienza e per aver scelto Shopdecor.com per i suoi acquisti.
Siamo davvero felici di sapere che i nostri prodotti e il nostro servizio abbiano soddisfatto le sue aspettative.
Restiamo volentieri a sua disposizione e non vediamo l'ora di rivederla sul nostro sito 😊
Un caro saluto
Shopdecor Team
Perfection
Perfection, great products, very good prices, delivery ahead of schedule and superb, attentive service from the team.
Grazie mille!
22 mei 2025
Review zonder uitnodiging
Antwoord van SHOPDECOR
Dear David,
Thank you so much for your words and for choosing us! It was truly a pleasure assisting you with your purchase. We're delighted to hear that you appreciated our products, pricing, and especially our customer service: your satisfaction means the world to us.
We look forward to welcoming you back again soon!
Grazie mille and arrivederci!
Shopdecor Team
Guter Service und Kundenbetreuung
Hatte 12 Gläser bestellt Italesse . Bei Ankunft der Gläser war eines davon zerbrochen. Innerhalb von 3 Tagen habe ich hier in Frankreich das Fehlende erhalten.
22 mei 2025
Review zonder uitnodiging
Antwoord van SHOPDECOR
Lieber Kunde,
herzlichen Dank, dass Sie Ihre positive Erfahrung mit uns geteilt haben.
Es freut uns wirklich sehr zu hören, dass Sie mit unserem Kundenservice zufrieden sind. Wir haben alles darangesetzt, das fehlende Glas umgehend nachzusenden, keinen Tag später. Denn Ihre Zufriedenheit liegt uns ganz besonders am Herzen.
Wir würden uns sehr freuen, Sie bald wieder auf Shopdecor.com begrüßen zu dürfen. Bis dahin wünschen wir Ihnen alles Gute und viel Freude mit Ihrem Einkauf.
Mit herzlichen Grüßen
Ihr Shopdecor-Team
I always get immediate response to my…
I always get immediate response to my questions/requests.
19 mei 2025
Review zonder uitnodiging
Antwoord van SHOPDECOR
Hello Gizem,
Thank you so much for sharing your positive experience with other customers.
It was a real pleasure to assist you with your purchase, and we hope to welcome you back to Shopdecor.com very soon.
Best wishes,
The Shopdecor Team
Everything was perfect !
Everything was perfect: punctuality, customer care and on-time delivery. Really appreciated the support during the order confirmation too. Recommended !
12 mei 2025
Review zonder uitnodiging
Antwoord van SHOPDECOR
Dear Francesco,
We truly appreciate your kind words and thank you sincerely for taking the time to share your positive experience with us.
We look forward to welcoming you back to our website soon and would be delighted to assist you again.
Best wishes
The Shopdecor Team
I purchased the incorrect glassware…
I purchased the incorrect glassware product, Shop Decore were very accomodating in my request to replace them with a different colour.
I am extremely pleased with their customer service and follow up service.
6 mei 2025
Review zonder uitnodiging
Antwoord van SHOPDECOR
Hi Peter,
Thank you so much for your kind words!
We truly appreciate your feedback and are happy we could assist you with the exchange. It's wonderful to hear that you were pleased with our customer service and follow-up — your satisfaction is our top priority.
We look forward to helping you again in the future!
Kind regards,
The ShopDecor Team
I would give 5 stars however it took 2…
I would give 5 stars however it took 2 months to receive my order. I spoke with customer service and they were outstanding. They were very prompt with their responses, very polite abd very helpful. Will order from them again. Also I was able to get an item that I couldn’t order anywhere else.
18 april 2025
Review zonder uitnodiging
Antwoord van SHOPDECOR
Dear Lauren,
Thank you very much for your updated review, we’re truly glad to see that you’ve changed your mind following your initial feedback.
We appreciate you giving us the opportunity to clarify things and are pleased to hear that our customer service team was able to support you efficiently.
As mentioned previously, we couldn’t locate any order or communication under your name at the time of your first review, so we're especially happy to know that everything has now been resolved to your satisfaction.
If you ever need further assistance or have any questions, feel free to reach out to us directly at info@shopdecor.com, we’re always here to help!
Kind regards,
The ShopDecor Team
Excellent customer service
Excellent customer service. Quick professional response to emails.
25 maart 2025
Review zonder uitnodiging
Antwoord van SHOPDECOR
Hi Aoife,
Thank you so much for sharing your experience! We truly appreciate your kind words and are delighted to know you were satisfied with our service.
We hope to see you again soon!
Best regards,
The ShopDecor Team
Shopdecor -HORRIBLE
Shopdecor, no recomiendo comprar en esta tienda, puesto que ha resultado una estafa. Devolví uno de los 2 objetos que compré y me cargaron 41 € por el transporte. Nunca más compraré en esta tienda.
17 maart 2025
Review zonder uitnodiging
Antwoord van SHOPDECOR
Hola Inés,
Lamentamos mucho la experiencia que ha tenido y entendemos su frustración. Queremos disculparnos sinceramente por el error en la tarifa aplicada a su pedido. Reconocemos que se trató de un error significativo y ya hemos tomado medidas para corregirlo.
Le hemos reembolsado las tarifas de transporte en exceso y, como muestra de nuestra disculpa y agradecimiento por su comprensión, le hemos ofrecido un código de descuento del 10% en su próxima compra.
Sabemos que equivocarse es humano, pero también creemos que lo importante es reparar el error y aprender de la experiencia. Valoramos mucho a nuestros clientes y queremos demostrarle que en ShopDecor siempre cuidamos del servicio y la satisfacción de quienes confían en nosotros.
Gracias por su comprensión y por brindarnos la oportunidad de enmendar nuestro error.
Un cordial saludo,
El equipo de ShopDecor
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