Ho acquistato sul sito scoperto per caso un set di bicchieri di design. Davvero stupendi!! Ciò che però ha fatto davvero la differenza è l'eccezionale attenzione verso il Cliente. L'invio dell'ordine... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Très bon site . Livraison soignée et surtout un service impeccable . On vous rappelle pour vérifier que vous avez choisi le bon produit ou pour vous prévenir d’un retard . Je recommande chaudement
Bedrijf heeft geantwoord
I ordered 2 Kawara lamps with Shop Decor online. The communication, service (ie. they told me i could order the lamps in very many different colors, which was not available through the standard online... Toon meer
Bedrijf heeft geantwoord
Ho comprato una confezione da 4 di mini-cocotte Le Creuset (molto belle), ma purtroppo una è arrivata con un manico rotto, nonostante il pacco fosse integro esternamente. Ho contattato il negozio via... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Shopdecor is an online store, specialized in carefully selecting and proposing the best design products of international brands. Shopdecor is a way of furnishing: our e-shop is modern history as a continuation of our tradition and experience; the virtual showcase of our showroom with the aim of expanding our refined design tastes all over the world, with simultaneous functionality and quality. Our proposals are regularly renewed as our team carefully selects and proposes all the news, product innovations, new emerging brands and new product categories. OVER 15.000 ITEMS - A rich and complete catalog: seats, tables, sofas and armchairs, furnishing accessories, lighting, tableware and accessories for the kitchen. 100% ORIGINAL PRODUCTS - All the products in the online catalog are original and we guarantee that they are not replicas of the brand marked on the product. COMPETITIVE PRICES - Direct contact with producers, without the intervention of intermediaries and / or distributors, allows us to offer all products at exceptional prices. HOME DELIVERIES - We carefully select partner carriers to ensure fast and safe shipping. Products are very delicate and fragile and therefore we require our partner carriers to pay particular attention to package handling. MAXIMUM PROTECTION BEFORE AND AFTER PURCHASE - Our IT systems guarantee the protection of privacy and security both during navigation and throughout the purchase process. ... but after the purchase? The goods could be insured during transport, there is a legal guarantee on the product, an assistance service available ... but not only. Within 14 (fourteen) days of receipt of the products, in line with current legislation, Shopdecor allows the return of the products and the refund of the price paid. TELL US ABOUT YOUR SPACES AND WE'LL GIVE YOU THE BEST SOLUTION - Even if you have very small spaces to furnish, we always gives original solutions, choice of the most suitable colors for the environment: our interior designers are always available to respond to your requests: an environment, a solution, a special customer!
Contactgegevens
Italië
- shopdecor.com
Vorsicht bei Shopdecor
Vorsicht! Absolut kein Entgegenkommen, keine Kulanz!
3 maart 2025
Review zonder uitnodiging
Antwoord van SHOPDECOR
Sehr geehrter Herr Reygers,
es tut uns aufrichtig leid, dass Sie mit Ihrer Erfahrung bei ShopDecor nicht zufrieden sind. Wir verstehen vollkommen, wie enttäuschend es ist, wenn die Erwartungen nicht erfüllt werden, und bedauern sehr, dass Sie sich in dieser Situation alleingelassen fühlen.
Unsere Rückgaberichtlinien sind für uns von großer Bedeutung, da sie sicherstellen, dass wir faire und transparente Prozesse für alle Kunden gewährleisten. In diesem Fall mussten wir Ihre Anfrage ablehnen, da die Rückgabefrist von 14 Tagen nach Lieferung lang überschritten war. Wir wissen, dass dies nicht die Antwort ist, die Sie sich erhofft haben, und können Ihren Unmut darüber nachvollziehen.
Bitte glauben Sie uns, dass uns Ihre Zufriedenheit sehr am Herzen liegt. Wir schätzen Ihr Feedback, denn es hilft uns, unsere Prozesse weiter zu verbessern und daraus zu lernen. Auch wenn wir in diesem Fall keine andere Lösung anbieten konnten, möchten wir betonen, dass wir weiterhin für Sie da sind und bereit sind, auf Ihre Anliegen einzugehen.
Vielen Dank für Ihr Verständnis und Ihre Offenheit.
Mit freundlichen Grüßen,
Das ShopDecor Team
Ottimo sito
Prodotti di alta qualità, imballaggio impeccabile, spedizione veloce.
Sito super consigliato!!!
8 februari 2025
Review zonder uitnodiging
Antwoord van SHOPDECOR
Gentile Karol,
grazie di cuore per la sua recensione!
Siamo felicissimi che abbia apprezzato la qualità dei nostri prodotti, l'imballaggio e la velocità di spedizione. Per noi di Shopdecor, la soddisfazione dei nostri clienti è la priorità assoluta!
Speriamo di rivederla presto sul nostro sito e restiamo a sua completa disposizione.
Grazie per la sua fiducia e per aver condiviso la sua esperienza! 😊
Il team Shopdecor
Antwoord van SHOPDECOR
Dear L.B.,
We’re truly sorry to read your review and regret that your experience did not meet your expectations.
Unfortunately, your comment has reached us without enough identifying information, and after carefully checking all of our internal systems, we have been unable to locate any record of communication or interaction under the initials L.B. We also reached out to you via Trustpilot but have not received a reply.
We apologizes if our team may have come across as impolite and we assure you that this is far from the service standard we aim to uphold.
This review has left us genuinely surprised, as at ShopDecor, we hold our customers in the highest regard. In fact, we strongly believe that ShopDecor cannot exist without its customers, and this philosophy guides every aspect of our support.
We would sincerely appreciate it if you felt comfortable reaching out to us directly, so so we can better understand what happened and assist you in the best possible way, always in accordance with our company policies.
Thank you in advance for giving us the opportunity to make things right.
Kind regards,
Tiziana Romano
Shopdecor Team
Leider die Farbe von dem Sabonet Löffel haltet nicht lang
Leider seit einigen Monaten hab bemerkt, dass die Farbe bei den Sabonet Löffeln sich auflöst.
Es ist besonders bei allen kleinen Löffeln und bei 3 großen Löffeln. Es ist sehr schade, dass sie nur 1,5 Jahre lang halten können. Für diesen Preis hab mehr erwartet.
Kundenservice hat sofort auf mein Problem reagiert und versucht eine Lösung zu finden.
19 januari 2025
Review zonder uitnodiging
Antwoord van SHOPDECOR
Vielen Dank, Viktoria, dass Sie Ihre Bewertung auf drei Sterne aktualisiert haben und unseren Kundenservice positiv hervorgehoben haben.
Es freut uns sehr, dass Sie mit unserem Team und der Unterstützung, die wir Ihnen angeboten haben, zufrieden sind.
Ihr Sambonet Bamboo Besteckset wurde am Anfang Juli 2022 an Sie geliefert. Wir bedauern es aufrichtig, dass die Qualität des Produkts Ihre Erwartungen nicht vollständig erfüllt hat. Das Set verfügt über eine PVD-Beschichtung, die für ihre Eleganz bekannt ist. Allerdings handelt es sich hierbei um eine empfindliche Oberfläche, bei der es durch regelmäßige Nutzung und auch bei schonender Handwäsche mit der Zeit zu natürlichen Veränderungen kommen kann.
Wir schätzen Ihre Geduld und Ihre Bereitschaft, mit uns gemeinsam eine Lösung zu finden, sehr. Unser Ziel ist es stets, Ihnen die bestmögliche Erfahrung zu bieten, und wir freuen uns, dass Sie unseren Einsatz in diesem Fall anerkannt haben.
Vielen Dank, dass Sie Ihre Meinung mit uns und der Community teilen.
Falls Sie in Zukunft weitere Fragen haben oder Unterstützung bei einem Kauf benötigen, stehen wir Ihnen selbstverständlich jederzeit zur Verfügung.
Mit freundlichen Grüßen,
Giulio Panza
Shopdecor Team
Waiting for my order since 18 days with…
Waiting for my order since 18 days with no communication about delivery status or anything.
4 oktober 2024
Review zonder uitnodiging
Antwoord van SHOPDECOR
Dear Peter H,
We have checked our system and cannot find any order under your name or any record of your contact in our database, so maybe there could be some confusion with an other online shop. Additionally, we have tried reaching you out to gather more details about your experience, but unfortunately, we have not received any response.
However, we kindly ask you to provide us with more information so we can investigate further and address your concerns.
Thank you for your understanding, and we hope to resolve this matter to your satisfaction.
Best regards,
Tiziana Romano
Shop Decor Team
Terrible.
I ordered some cutlery a month ago. For three weeks, there were no updates regarding the shipment and the customer service team was very rude when I inquired about it. A week later, I emailed them to ask when the items would come. They said that due to "warehouse closures," the cutlery wouldn't be shipped for another month. No one followed up on this or updated me regarding the status of my order. I asked for a refund and for them to send the package, and they never responded. There aren't words in the English dictionary for how bad I think this company handles business.
22 augustus 2024
Review zonder uitnodiging
Antwoord van SHOPDECOR
Dear Josh,
Thank you for taking the time to share your feedback with us. We deeply regret that your experience with our company did not meet your expectations. However, we would like to clarify the situation to ensure a complete and accurate understanding of the events. At SHOPDECOR, we are committed to providing exceptional service, and we regret that we were unable to meet your expectations on this occasion.
You placed your order on August 9th, with an estimated delivery date of August 27th, as indicated in the order confirmation email.
On August 22, almost a week before the original scheduled delivery, when you inquired about the status of your order, we promptly informed you there could have been a slight delay due to unforeseen circumstances related to the summer closure of our manufacturer, but we also assured you that your order would have been shipped no later than at the beginning of September, only a few days after the original delivery date.
We acknowledge your dissatisfaction with this situation and we did our best to address your concerns. In fact, we also took the initiative to explore every possible option to ensure your order would arrive as close to the original date as possible.
To this end, we have informed you that we would contact the manufacturer to arrange for a direct shipment with Priority service, which would have allowed us to deliver your order on time.
We have attempted to reach you by phone without success,
Despite our efforts to resolve the situation to your satisfaction and a long exchange of emails, you continued to insist on a full refund and the product being sent at no cost. While we strive to accommodate our customers' requests, it was not feasible to fulfill both a full refund and provide the product for free.
Given the circumstances and your request, we proceeded with the full refund as per your instructions and in order to process the refund we had to cancel the order either. It was not our intention to cause you any inconvenience, but rather to adhere to your wishes as best as we could, given the situation.
We take our customer service very seriously and always aim to provide the best possible experience. We are disappointed to hear that you felt our communication was inadequate, as we made multiple attempts to offer solutions that aligned with your needs.
We genuinely value your feedback and hope that you will reconsider your opinion of our company. Should you have any further questions or require any additional assistance, please do not hesitate to reach out to us directly.
Best regards,
Tiziana Romano
SHOPDECOR Customer Service Team
Great products
I am able to find good products that other retailers do not carry.
Thank you for providing this service.
20 maart 2024
My dishes arrived in perfect condition
My dishes arrived in perfect condition. The dishes I ordered are very hard to find and I’m glad I found them at ShopDecor! The shopping experience was perfect with great customer service that answered all of my questions in a timely manner.
29 februari 2024
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