Shopee Reviews 

Shoppee ha been satisfactorily performing in the Philippines, until their insistence on using their dismal Shoppee Express courier service. Now parcels languish for days in their “stations” and even in their delivery hubs. Previously, NinjaVan, Gogo Express and most notably J & T had been providing exceptionally speedy service. Now, Lazada has my business.

Im a buyer and seller of this platform at the same time. Everytime I had problem on refunds, charged me over from the shipment fee of buyer, cancellation, return issues. Noticed they will require a lot of requirements in your end or delay response in order for you to give up. And transaction fees charged unreasonably (Bcoz you are using the famous platform). When the company isn't responsible for their faults.

There are so many fakes sellers in Shopee,to use cash or credit card would be the most STUPID thing you could do.There all there ready to sell you something that doesn't exist.Most can't even reply.I know only if a few few actual credible sellers.If you cancel your order,or write your seller a few times,the one that is not there(Fake) they freeze your account.Just as well,unless you want to be robbed! The other thing,you can't return,unless it's local,cause China won't,and credible seller,actual seller,and that's a small chance.The odds are against you at Shopfu,I mean Shady Shopper.Another thing,orders from Last year,last November,never arrived,over two months,while things from Lazada are coming in 5 days!

Shopee is no better than the vendor. If you are careful in picking your vendor then you will usually have a 4 star experience. I have no statistics and little experience but the bad vendors do not seem to last long. Shopee can only do so much to pressure them to perform well, and killing their accounts only stops them long enough to effect a name change and create a new account.

They given away free money but after the event & new year they all of a sudden stole the money back naming it as adjustment it depends how big you have in your shoppee pay. But that is so unfair practice I didn't purchase any product on 1/11/22.

Fyi my account not hacked my dad & sister shoppee pay also deducted in their shoppe pay.

I believe should not be allowed you already given away the money but then they will stole the money back. 👎🤦‍♂️.

Great items, great and very responsive sellers. They keep everything updated.

rude customer service. Not helpful with the problem. Very dissapointed

Shopee has a very5x bad customer service. I raised my account problem, they always said that the problem was escalated to designated team and wait for the update for 24-48hrs, but after 2 days there's no response from them. And still did not fix it.... I raised over and over again and the same answer I've got. I have a bad experience with the last agent I've talked, named thesa, I've waited so long for her answer of my Inquiry, and ended our conversation with some technical issues daw... Very unprofessional, they give you a time frame 24-48hrs but they did not follow it. They did not bother to answer you or give an update of your inquiries. I hope shopee owner or the management knows this.

i dont like this app i bought skin magical skin care but the one that arrived is not the one that i ordered online i feel like i got scammed.im not gonna use this company again

I wrote an honest review about my experience from one of my purchase. (sorry to seller) Shopee Epress riders often cheat the buyers by adding up costs on top of your bill if you forgot it or not checked. When wrote about it, Shopee Admin rebuked me badly and warned me that they will remove my points. (As if I care. Duh?!?) They even didn't dare to ask or communicate with me about it and they don't care.

Shopee, you are not the only e-commerce platform out there. There will be a time, your business will get lost and close because of your bad reputations.

I wish it will happen soon, so no more cheaters, no more proud and arrogant Shopee Admins.

May Shopee Philippines closed business.
Tip for consumers:
Be careful with the deliveries, double check your item and the amount to pay. Dont give bad review even if it is true, or youn will end up messing up with their cruel admins.

I'd give Shopee zero stars but unfortunately that's not accepted. Shopee customer service is the worse - even worse than Lazada. Stay clear of this shoddy company. Unfortunately the Philippines continues to have no credible online stores. Buyer beware.

I was having difficulty with regards to my request refund of the damaged product. they say they will update me 24/48 hours but didn't receive any update. This is the first time I receive a damaged product.

I received a wrong item which seller admittedly send the wrong item, but when I report to shopee, they ask me to send or attached additional evidence. then I received and email from them that they did not receive the additional evidence that I uploaded in their system and immediately resolve the issue in favor of their seller? tssk tssk tssk, I think that shopee really dont care about their client, what they care are only to seller whose misleading shopee clients.

Worst is not even enough to describe how bad shopee's costumer service is. With a lot of bad comments here about their service its a sign there is a problem. My refund was rejected with enough evidence. Then i didnt know on the app they were asking again for another evidence which i didnt know as i already provided it. Now its rejected and my money is gone. Talked to a lot of agents and all of their replies are scripted. Same same. So frustrating

We were only given 5 days to return a defective item. It would have been fine but because the person is under a 2 week quarantine, the return windows lapsed. We asked for an extension before the return window expired, but it fell on deaf ears. Now, we are still trying to get our money back from the merchant who still refuses to refund our money even though he has the product already. To top it off, Shopee would not even refund the coins that we used! I tried opening multiple cases but Shopee just closes them without regard. Shopee only cares about profits not its customers. Very bad customer service.

I hope shopee is aware that their app is getting more and more confusing. Im a simple user, I want a product, I search for it and buy it. now there's too much ads, too much categories, too much happening all at the same time you don't even know where to look anymore

Whenever I accidentally choose shopee express, my order is always days late! One time my order did not arrive I requested for a refund and uploaded compete evidence but they cancelled it and forced me to wait.

IF I CAN GIVE NEGATIVE RATING, I WILL. WORST CUSTOMER SERVICE EVER! I had this parcel been sitting in the warehouse for almost a week and called their customer service to have this escalated. They keep on telling me to wait for 72 hours for the update but NOT A SINGLE update came. I reached out multiple times but they always tell me that they will make a follow up. VERY UNPROFESSIONAL! They provide you a timeframe but they are the ones who don't follow it. WHAT A SHAME. Most of the agents sound scripted and obviously they are NOT DEDICATED TO PROVIDE YOU A RESOLUTION OR TO HELP YOU AT ALL. Very disappointed with Shopee for not showing care to their consumers. VERY SLOW WHEN IT COMES TO RESOLVING AN ISSUE. Their escalation team is worthless as well. NO SENSE OF URGENCY!

Shopee itself is okay but their courier service really sucks. Shopee Express already had my order in their mandaue sorting center for 6 days and to this day it still hasn’t been shipped yet, its very disappointing. I wish they’d just stick with NinjaVan and JNT. At this point, I might just switch to Lazada.