Shopee Reviews 

I used to like Shopee before but nowadays it just gets disappointing. It's all because of their shipping partners. The parcels would took too long to be delivered, a month or more. Also, you don't get the liberty to choose which local shipping company you prefer for parcels that comes from overseas. The problems really is there.

Very bad service, not reliable at all. My order was on hold many times and until now still has not arrived. Call them, they say unable to explain why & unable to tell me when I get my item.

The Shop/Seller rarely responds to my messages, and now the item I received is in poor condition.

Please don't use 2go express anymore. Their service is very bad. I usually order at least 10 packages a month. If this won't be resolved I might be switching to different shopping app!

I don't really recommend Shopee riders. After not contacting me via Phone call, the rider managed to return my order back to the seller after the 1st attempt. He don't know I personally waited for one long week to arrive. I need the rider to be sanction according. I am afraid that he will do this into the rest of their customers. Very very bad experienced!

Order ID: 220727J17TV7EW

I placed an order for a computer keyboard from Shopee in early July, with a value of just under 3000 Philippine pesos. The order was never delivered and they have no proof of delivery either. Yet they have refused to refund my money and have gone on record as calling their theft of my money "a decision" that didn't go my way. Here are the details.

On July 11 the company claims it was delivered. But not only was it not delivered, the company has not been able to produce any record showing its delivery. The company then had the delivery person who they claim delivered it visit my office where Shopee says it was delivered, and while he visited he admitted that he had never seen me, that he never delivered the keyboard, that he was not even anywhere near the so-called delivery site at the time Shopee says it was delivered, and that he was afraid I would have him arrested as a party to the scheme. But he won't testify against Shopee because he is terrified of losing his job.

It gets worse. I contacted the seller via Shopee chat to find out if they have evidence the product was shipped. They ignored me. Then, after the fourth time I tried to reach them and while the arguments with Shopee were continuing, a window pops up which says the seller has been suspended or banned. (By the way, the moment Shopee decided to issue a "final decision" to refuse my request for my money back, the seller all of a sudden reappears on the site as okay. Sound odd to any of you?)

Shopee has never challenged any of my statements and is even in direct violation of its own delivery policies by not having any record of the delivery, by verified photo of an authorized recipient holding the product or by signature. Yet they persist in saying they are able to make the decision to steal from me.

They also have taken the absurd angle of saying I have to prove I did not receive what they say I did. Pretty hard to do, right?

One customer service agent said he could not do anything because he has to follow orders. He implied by his answers he realizes his management is stealing.

I could win this in court but it is only 3000 pesos and would cost more to litigate than to take the hit.

I want every company to know -- and to guide their people -- to refuse to buy anything from Shopee.

This is a clear case of theft. Please warn everyone to stay away from this deceitful firm.

And spread the word.

I already uninstall the app. Poor customer service. A problem occurred with my account. So i contact their customer service to fix it. I emailed them 3x. They will reply that the problem has been fixed and they tag your inquiry closed but when check, nothing's happened. The problem is still their. It's exhausting to contact them and did nothing. So i think, it's better to uninstall the app.

I ordered wedding giveways and the seller with shop name Good Mong Kok Shop sent me a package with a used Simcard and a letter saying my order is not available. They also claimed they kept calling me but they didn't. If my order is not available, they could have chatted with me in Shopee or canceled my order but they didn't. The person who received the parcel did not know what I ordered and just paid for the parcel which cost almost 2K. When it was opened, it was only then that we discovered that it wasn't what I ordered.

I reached out to your customer service and filed a refund. The refund request was declined because according to them, I did not select the right category. According to the CSR, I should have chosen "Did not receive part of my order (missing item)" or "Received the wrong item (different variation)" which I responded that it's not the case for me because I received nothing so I chose the "Did not receive my order". Is a letter saying my order is not available considered receiving part of my order or the wrong item? Your staff should read the request properly before declining it.

Second, I asked your customer service for help, I sent the photo of the shipping package which is obviously too small to handle the 150 pieces of giveaways I ordered and all they can tell me is to beg the seller to refund me. Why would I even do that? I was scammed and I have to beg them afterward? But that's the only solution according to the CSR so I reached out to the seller and she wanted me to contact her via text. I said I won't do that because there is a warning in the app to keep all communication inside the platform. However, the customer service team said I should just contact them outside so I get refunded.

What kind of customer service would encourage the customer to not follow the rules? When I said I am not comfortable giving out my number to the seller who scammed me, CS said they will file a dispute and I have to wait for 24-48hrs. It's been 68 hours upon writing this and I've followed up a couple of times. The CSRs and supervisors just kept saying that they have escalated the issue to the assigned team and I just have to wait.

The seller scammed someone and they have all the proof that it was indeed a scam but the seller did not even receive any sanction and worst she is still allowed to post the same product on the platform. She even told me that I wouldn't get a refund unless I agree to contact her outside of Shopee because your customer service is useless and Shopee's rules are not supportive of customers.

Is that the best you can do for your customers? Allow them to get scammed and let the scammers go away with it?

Shoppee's Refund Department Customer Service hindi maayos kausap sa concerns. Pagbumili ka sa Shopee galing overseas wag kana magexpect ng return or refund. Kahit maling item padala nila or basura man yan paalam kna sa pinaghirapan mong pera. Wag ka maniwala sa 5star⭐ ratings na sila lang din gumawa. Meron ba dito nakaexperience din ng ganito?
Reference ID: 1537256541788840006

This is regarding my Shoppee Pay which got locked out due incorrect PIN attempts. I have been promised since June 25, 2022 Saturday that it will only take few hours within that day to be fixed. I have then followed up every day until now because that money was needed badly to pay a bill which has been overdue. I have chatted to multiple chat agents and Supervisors who are all liars and dishonest. They even disconnect my chat! I have even begged them to reactivate it but all they did was lie and give me timeframes which are not followed. Telling me that someone will update me within few hours, to 24 hours, to another few hours to within the day, to another 24 hours. I am already fed up by your company's dishonesty. You have no integrity and have lost my trust as a customer.

Terrible to deal with. Never any progress on any returns.. even when they initiate a cancellation.. thieves

Giving Shoppee a chance to move above their very low ratings, a waste .

Now I am sure all of theses people were not wrong.
After dealing with Shoppee over a long period "Years"and many let downs :
Effect now I've closed my account and all future dealing with Shoppee or any vendors that sell through Shoppee .
I have also forward this info to all followers on social media, military and military veterans . Expats living in Vietnam, Taiwan and the Philippines .
All of my family and friends in Baguio, Manila, Leyte and Cebu .

Use your own experience!

Last April 17, 2022 I ordered & paid for 6 pcs head rest for my van (ORDER ID 220417S8H9W97A). Supplier name -- yq95_t23_c. What I received on April 24, was a small pouch with 1 face mask!!!. I wrote Shopee to to complain and asked for a refund. Supplier disputed my complaint and replied to Shopee as follows:

“I have shipped the item(s) and have proof of shipment. I am sorry for the delay of your package. We will send two packages, one is a small gift and the other is the goods you bought. If you receive the gift, the goods will arrive soon.”

After a few days, Shopee communicated to me that their investigation has shown that the goods I ordered and paid for was not delivered. They advised me to return what I received -- one face mask - so that the refund could be made.

I replied that, since the item I received was not anything significant, it will just be a waste of their time and mine to return it. I then requested that the refund be made without waiting for the 1 face mask.

Shopee did not reply anymore. The next thing I knew, the amount I paid -- P2,123.00 was already reflected in my credit card bill. Obviously, Shopee did not effect the refund to me.

As of June 4, 2022 I’ve not yet received the headrests I paid for.

In the meantime, the supplier -- yq95_t23_c -- does not reply to my chats in the Shopee chat box. (Why does Shopee allow fictitious and highly-suspicious supplier user names???)

Don’t trust Shopee and their cheating suppliers.

Am very disappointed. Shopee stands by fraudulent sellers instead of protecting buyers,
I ordered at the store “ aizysuf4f8 “ a ceiling fan (₱1,668). They send an example paper for staff time. They book it as “delivered: but they send a message that they had comp problem but I will get my order – I should be patient ….
I wait and wait and asked for the delivery. Suddenly they banned me in the chat. MOREOVER, SHOPEE TOLD ME THAT IT IS TOO LATE FOR ANY INSURANCE AND REFUND. So they protect their CHEATING stores and are not helping the customers. BETTER (in case you order there at Shopee) ONLY CASH at delivery. Do not pay in advanced!!!!!

Be careful sa pg load ng shopeepay nyo via instapay. They say " instapay is on us" pero check mo acct mo walang bumalik na 10php sa shopeepay mo. Niloloko din nila ang mga sellers. Laging nagpapa troubleshoot para gawing excuse para daw ma refresh acct mo bk delay 2week ng delayed... may problema app mo??? Hello??? khit ng log in kn sa laptop mo wala naman pinag iba... mainam pang bumili sa ibang app...

I'm a customer service rep myself and I was disappointed with a chat agent I had a conversation with named Leeyah. Left the chat in an instant without even asking if I had other concerns. Seems like she didn't want to go the extra mile in helping their customers. I could've given her a bad rate but my phone hang. Really, really disappointed.

One Seller misrepresented the size of aluminum extrusions. Return was easy but refund WAS MADE IMPOSSIBLE by Shopee. They insisted that I use their ridiculous ShopeePay app to get my refund, but I don't have a smartphone. One of their reply emails insisted that I download a government issued ID into the ShopeePay app. Needless to say I did not comply and I canceled all undelivered orders with them. They have become a scam company.

i received a parcel with the wrong item and chat w shopee agent and explained to her my concern. she said not to worry, help will be provided. after 2 days if im not mistaken, i saw my order has been cancelled so i tried to reach live chat but to no avail. then sent an email. i got an email stating my order was cancelled bcoz it was not ship. i told them it was shipped, received and paid. i even sent a screenshot of a part of my chat w the agent and pic of the parcel. so i had 6 exchanges of emails w shopee and they kept stating my order hasnt been ship. then finally the agent said to take it up w the seller whom they blocked/frozen. i told them i did that but unresponsive seller. the agent said i should talk to the courier because the order did not pass through them. huh????? i emailed again saying how can this be?! i ordered through Shopee, i wouldnt have ordered from the seller if it weren’t for Shopee. the seller is one of Shopee’s sellers.Haaaaist😡😡😡not helpful....stressful....
the courier is FlashExpres bad experience too.

I’m a seller. They have so many hidden charges that you will not see if you don’t make the mathematics after they process the payment for the completed orders…
Disgusting this style. The customer service is a huge 0. Always promise never delivers. After that you will be charged with extra 5%.
If you don’t pay attention from the almost 7% of the charges after every product price can jump up to 12%. There are way better alternatives than shopee now.
Pay attention for “Free shipping Special” and “cash coin back” campaign that they automatically apply on all shops without your knowledge.
You need to request for “opt out” which will be applied to your shop almost at the end of the campaign. There is no option to show your opinion about this and you can not cancel.
There is a “free trial” which is not even free… so pissed at them. They only have live chat. You can not leave the chat window because you will be disconnected from the chat and all the waiting that you done is away. The “agent” answers every 5 minutes… so yes they answer over they disconnection time at the chat. So if you don’t have 30-60 minutes to solve an issue that they generated then it s*cks
Most shady site ever and the worst that they are handling your money….
Never again….

Not willing to help. Negatove stars deserved! I am beyond disappointed with Shopees service, the carrier, and customer support. Their shopee express carrier is a liar and lazy. They marked the order Unsuccesful delivery attempt but ThERe wasnt any attempts at all. No text, no call. They just returned it to sender like it was nothing. And the mgt tolerated it by not requiring their riders to show proof of failed delivery. And it happened twice to me, to both the orders I placed. Imagine? I reached out to customer service to refund since its obvious that the order was not delivered and is being returned to sender. Guess what, they do not want to refund cause I still have to wait for the package that they intentionally refuse to deliver to reach back their warehouse. And now, after how a week, the item is not yet on their warehouse.. Wow! Is it my fault that they did not deliver and I did not receive what I paid for? I have all the right to receive a refund right away!!!! Why do I have to wait for that package to reach your warehouse when its ur fault I did not receive it? Ur facebook reps only deletes comments and not helping at all! BIG NO HELP AT ALL? HOW SHAMELESS AND LAZY AND LIAR SHOPEE PEOPLE ARE. NEVER EVER WILL I USE UR APP AGAIN!!!