Shopogolic Reviews 

Shopogolic has been extremely disappointing to deal with.

My parcel was returned due to a customs declaration issue. Despite this, the company accepted and shipped the parcel without flagging any problem beforehand. After the issue occurred, I received conflicting explanations from multiple support agents, which raised serious concerns about their internal processes.

They repeatedly relied on their Terms & Conditions to deny responsibility, yet failed to provide basic evidence such as the customs declaration or CN22/CN23 form to support their claims.

This has now been ongoing for over a month with no resolution, no accountability, and poor transparency. Instead of addressing the issue fairly, they are insisting I pay again to fix a problem that should have been identified before shipment.

I would not recommend using this service.

Very impressed with Shopogolic. It’s quick, easy to use, and reliable. Entire process was smooth from start to finish and communication was great throughout. Overall convenient service for ordering from abroad

Oakland Park, Florida: They haven't buy for weeks, and support only responds every three days. Please help

it took a bit longer for my package to get processed (3 days), but it arrived ok

I am extremely satisfied with Shopogolic's services. I must admit that my previous experience wasn't as smooth or prompt, but I've noticed a significant improvement since August 2025. This time, as soon as the warehouse received my items, I was notified the same day. The payment was processed quite efficiently, and my parcel was dispatched the very next day. Everything went perfectly. I truly hope you maintain this high standard from now on – I can now confidently recommend your service!

Professional service, fast. Acceptable, fair priced taking into account single parcel forwarding.

The website usability can be improved a little in my opinion. Otherwise great service.

Why can't I rate ZERO stars? Awful, awful company to deal with. They don't respect their own policies, they are rude to customers who complain and to this day I'm still waiting for packages I paid for and they refused to send (even if it didn't brake any policies). Not to be xenophobic, but then again I think this is a Russian company. Go figure.

Servizi troppo automatizzati, sito poco user friendly, consegna LUNGHISSIMA, tariffe elevate anche per pacchetti piccole.
Scarso costumer care dopo vendita,
Non lo userò più
🤬

Пользуюсь услугами Shopogolic на протяжении года . Отличный сервис по выкупу товаров . Очень быстрая доставка . Удобный сервис . Техподдержка всегда на связи и разъясняет все вопросы . По факту получения на склад сервис предоставляет фото товаров , что несомненно очень удобно. Выкуп с разных сайтов и стран, что дает большие возможности приобретать для себя лучшие товары по акциям и не только . Однозначно рекомендую сервис , как надежного и выгодного партнера в зарубежных покупках .

I have used parcel forwarders around the world but never experienced a more intransparent provider like this. When the parcel arrives only it's weight is given and no dimensions. Then you have to choose a shipping company. I chose the cheapest one which was listed for 17 Euros. Then you have to wait until an invoice is issued. Suddenly the shipping company was changed and shipping costs were 20 Euros - because it is now calculated by measurement not weight. Added are order processing fees, which is ok but also some parcel packing fees. What's that for - they just put a new shipping label on the parcel. Finally you have to pay the invoice. And voila there is another fee of at least 50 cents if you wire transfer or even higher percentage fees for Paypal and so on. So finally 35% of the costs was fees by Shopogolic.
2-stars because the forwarding was fast, but never again.

I have used Shopogolic.net for over six months now for my business, and it has been excellent. I’ve been able to scale my business rapidly while saving money on costs thanks to their self declaration service.

Пользовался сервисом более 2 лет ,почти никаких нареканий не было. В общем и целом всё решалось.
Но 18.12.2026 мой личный кабинет был «ограничен», поддержка не отвечает по моему вопросу ни в чате ,ни на почту. Никаких комментариев не дает. На нескольких складах остались посылки на которое потрачены деньги.
Сразу оговорюсь никаких правил сервиса я никогда не нарушал, имел даже скидку за объем отправок.
По итогу сервис полностью утратил свою репутацию в моих глазах.

Used Shopogolic to forward a package from Italy to Poland because the store shipped only locally. Everything went smoothly – clear dashboard, working tracking, and fast dispatch after payment.

The parcel was handled professionally and sent via FedEx without any issues. Prices are reasonable for an international forwarding service. Would use again if needed.

Small H&M clothing order in a flexible bag. Actual weight: 0.7 kg. They billed it as 34 × 29 × 6 cm, making volumetric weight over 1 kg and raising the shipping cost.

When I received it, I measured 30 × 25 × 4 cm (I have photos with ruler). Using their own formula, volumetric weight is 0.6 kg. It should have been billed by actual weight, 0.7 kg, not inflated dimensions.

I submitted photos and requested a refund. They refused, hiding behind “measurement rules.”

Charged: €30.64
Correct rate: €26.60

Package arrived, but payment is required before shipping, and they can arbitrarily inflate your cost. Not trustworthy.

I DO NOT recommend Shopogolic.
My parcel (ID 341539) was delivered to their warehouse on 13 January and still has not been shipped.
The parcel was sent to the wrong warehouse, tracking numbers have been changed multiple times, GLS shows no activity, and communication has been slow or automated.
Overall, everything about this service has been extremely poor.

**BEWARE SLIPPERY SCAMMERS **
when your parcel arrives you choose a shipping method with cost ...i picked fed ex with a €57 costing to ship ...when they prepared my order they issued me with a total €145 bill to ship a childs toy plane.
When i questioned them they ghosted me for days ...forced, i made the payment by paypal ... now im making a claim & shutting them off never to deal with them again ...whatever you do...dont use them..you'l be sorry !!

Easy to use!

I had wanted a handbag from Italy for some time, it was massively reduced but they wouldn't ship to the UK so I signed up to obtain the Italian address. This was a very easy process. Ordered the bag, created a 'new inbound' on the shopogolic website so they knew to expect the item. At this point I was asked to select a delivery method but there were no prices, all fields had a £0 against them (presumably because they hadn't weighed/measured the item yet), I had no idea what delivery company in Italy to use.

Delivery was attempted once but they couldn't gain access to the building but the next day all fine and item was delivered and I was notified. I was thinking so far so good.

Then I received a 90 euro invoice from them! I was shocked. The handbag cost me 70 euros with free postage. When I looked at the invoice the majority of the cost was delivery to the UK which I thought was ridiculous because the bag was just a standard shoulder bag weighing less than 2kg and I was in no hurry to receive it.

I understand if you are using this process there's a risk and if that's the cost then fine but I wanted to check with Shopogolic and this is where I give such a low rating. I tried for over a week to contact them and I have heard absolutely nothing in response. I sent emails, filled in the online contact form and used the chat facility - I was ignored. The phone number just rings, no answer and no automated message. I cannot fault the Italian end but this side is appalling.
I did receive an email to say that my 10 day free storage was coming to an end and i'd be charged so I have had no choice but to pay the invoice.

I would seriously avoid this company at all costs - if you run into a real issue it will NEVER be resolved and you will NEVER get hold of anyone. You will absolutely be out of pocket and very stressed.
There is no excuse for it, I saw posts that they had moved so there might be a delay but that was over a year ago. The chat facility says online but that's a lie. Also I note they are pretty quick at commenting on negative reviews so why aren't they that quick at responding to queries?!
Take my word for it use someone else or just don't bother at all, I didn't need a bag that bad!