Я накосячил с отправкой, наклеил не все штрихкоды. Связался и попросил исправить. Посылку все равно приняли на промежуточный склад, исправили недочет и доставили в Петербург. Маршрут Валенсия - Сан... Toon meer
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Lees wat reviewers zeggen
pacco assicurato, consegnato a persona sbagliata , sono due mesi che "devono indagare"... nel frattempo cliente rimborsata (non da loro) ed io che aspetto. Mi sono chiesta se vale la pena pagare l'as... Toon meer
Delivery was fast. I sent 2 parcels and they were delivered within 3 days from Italy to Germany. Contents: clothes and shoes. I added insurance just to be safe since it was my first time and truly eve... Toon meer
The website was very easy to use, easy to navigate and clear. I needed a courier company to deliver a birthday present to my friend in Russia, it was the first time sending to Russia so was appreh... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Topparcel, founded in 2014 in England, offers efficient and affordable international parcel delivery across multiple countries, including the UK, Italy, Spain, France, Germany, Austria, Portugal, Poland, Kazakhstan, and soon Turkey and the USA. As an online aggregator, we provide a convenient platform to compare and book deliveries with various courier services, allowing easy management and real-time tracking of shipments. We also offer packaging services and sell packaging materials at our physical offices, ensuring your parcels are secure. Using Topparcel saves you time and effort by consolidating multiple delivery options in one place, and our dedicated customer support team is always ready to assist, making your shipping experience smooth and stress-free.
Contactgegevens
Unit 2, Bermuda Road, IP3 9RU, Ipswich, Verenigd Koninkrijk
- support@topparcel.com
- topparcel.com
4,2
Goed
293 reviews
Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Я накосячил с отправкой но мне помогли
Я накосячил с отправкой, наклеил не все штрихкоды. Связался и попросил исправить. Посылку все равно приняли на промежуточный склад, исправили недочет и доставили в Петербург.
Маршрут Валенсия - Санкт-Петербург занял 18 дней.
Очень доволен!
20 april 2026
Review zonder uitnodiging
pacco assicurato
pacco assicurato, consegnato a persona sbagliata , sono due mesi che "devono indagare"... nel frattempo cliente rimborsata (non da loro) ed io che aspetto.
Mi sono chiesta se vale la pena pagare l'assicurazione, visti i risultati
18 april 2026
Review zonder uitnodiging
Delivery was fast
Delivery was fast. I sent 2 parcels and they were delivered within 3 days from Italy to Germany. Contents: clothes and shoes. I added insurance just to be safe since it was my first time and truly everything was good. 19kg under 60 euros including insurance which i think was not needed. I will use their service again and again. I am impressed
17 april 2026
Review zonder uitnodiging
Great company and Great Experience
The website was very easy to use, easy to navigate and clear. I needed a courier company to deliver a birthday present to my friend in Russia, it was the first time sending to Russia so was apprehensive. However, the guides and information on the website was exceptionally clear and well written, I was easily able to understand what can and can't be sent etc.
I completed all the requested information, the company handled everything else, they collected the package, sorted out customs, I never had to deal with customs anywhere, the company did it all. It was amazing service. My friend got the present after 2 weeks.
Really happy and will definitely use the service again as they were also reasonably priced.
30 maart 2026
Review zonder uitnodiging
Много лет посылаю посылки этой…
Много лет посылаю посылки этой компанией. Очень довольна.
14 april 2026
Review zonder uitnodiging
Everything was great
Everything was great! My parcel delivered to me in time and is not broken or anything. Highly recommend Topparcel.
8 april 2026
Review zonder uitnodiging
Antwoord van Topparcel
Благодарим за ваш отзыв!
Parcel arrived to Russia from England
Parcel arrived to Russia from England! Thank you!:)
18 maart 2026
Review zonder uitnodiging
Antwoord van Topparcel
Thank you for your trust!
seguimiento
El seguiniento del envio no estaba actualizado, el paquete llegó a Minsk, pero en la página seguía saliendo que estaba en tránsito, si no es porque llamé por telefono un par de veces, me hubiesen devuelto el envio. Deberían actualizar los seguimientos de los envios, para no generar tanta confusión
12 maart 2026
Review zonder uitnodiging
Antwoord van Topparcel
Thank you for your feedback.
Tracking updates may sometimes be delayed, especially on certain routes, as status changes depend on data provided by courier partners and transit hubs.
We understand that this can be confusing and appreciate you bringing it to our attention. Your feedback helps us improve the tracking experience.
Horrible company!
Horrible company!
I sent glass from UK and received it in Russian shattered in small pieces.
The box was completely ruined, like someone on purpose smashed it with something.
Company refused to take responsibility blaming me for not packing it properly.
24 februari 2026
Review zonder uitnodiging
Antwoord van Topparcel
We are sorry to hear that your parcel arrived damaged.
However, we must clarify that Topparcel provides delivery services, while the sender is responsible for packing the parcel properly for transportation. Fragile items such as glass require especially secure, reinforced packaging that is suitable for long-distance handling and sorting.
We also note that glass and other fragile items are not covered by standard insurance terms. This is clearly related to the nature of such goods and the high risk of damage during transit.
Посылку не доставили на дом
Посылку не доставили на дом, несмотря на то, что за эту услугу я заплатила приличную сумму. Моей сестре пришлось забирать её самой в почтовом отделении 5 дней спустя после решения возникших таможенных вопросов. Посылка шла намного дольше заявленного при её оформлении срока.
15 februari 2026
Review zonder uitnodiging
Antwoord van Topparcel
Добрый день. Спасибо за ваш отзыв. Действительно, если посылки приходят с пошлинами или у таможни есть вопросы к посылке, такие посылки не могут быть доставлены на дом/до двери. Такие посылки остаются в почтовом отделении.
There is room for improvement in the company's work
In general, I am almost satisfied with the company's work this time. The only negative point was that the collection of correspondence was not carried out the first time. I had to write an additional letter and demand that the item be collected again.
12 februari 2026
Review zonder uitnodiging
Antwoord van Topparcel
Thank you for the feedback!
They assisted me throughout all the…
They assisted me throughout all the process, from the initial guidance into which delivery channel to use (EMS) to the actual final delivery.
Reading a 14% of negative reviews, honestly at first I was a bit cautious, but then I decided to trust them, and I have to say I have been fully repaid.
Maybe it's because people are more willing to write complaints, than positive reviews 😅.
Anyway, delivery times have been approximately on schedule, and the tracking was very punctual and reliable.
I am happy I found them, I will certainly recommend them to my friends.
8 februari 2026
Review zonder uitnodiging
Antwoord van Topparcel
Thank you for your positive (!) feedback. We hope to see your new shipments soon!
Thank you very much for your job
Thank you very much for your job. The parcel has been delivered as it was promised , for 3 weeks to Russia. All items delivered safe and sound
31 januari 2026
Review zonder uitnodiging
Antwoord van Topparcel
Thank you for the feedback!
Antwoord van Topparcel
Thank you for the feedback!
Fraud
Fraud
They asked to pay for the delivery but never took my parcel.
26 januari 2026
Review zonder uitnodiging
Antwoord van Topparcel
Dear customer,
We take such feedback very seriously. In this case, the courier may not have picked up the parcel, or the rate did not include courier pickup. In any case, please write to us in the chat on the website so that we can look into the situation.
Благодарность
Хочу поблагодарить ваш сервис. Посылка дошла на столько быстро, что мы немного в шоке. Польша-Казахстан.
9го января курьер забрал ее от нас в Кракове и 22го утром она получена в Астане. Ожидали, что со всеми таможнями недели 3 будет ехать как минимум.
Спасибо большое!
22 januari 2026
Review zonder uitnodiging
Antwoord van Topparcel
Благодарим вас за отзыв!
Livraison très rapide et efficace
Livraison très rapide et efficace. Je ne manquerai pas à faire de nouveau recours à vos services !
22 januari 2026
Review zonder uitnodiging
Antwoord van Topparcel
Thank you for the feedback!
SERIETA' E PROFESSIONALITA'.
SERIETA' E PROFESSIONALITA'.
RITIRO E CONSEGNA IN TEMPI BREVI
14 januari 2026
Review zonder uitnodiging
Antwoord van Topparcel
Grazie per il feedback!
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