Shoppers Stop Reviews 

Selling fake perfumes!! All the luxury perfumes on shoppers stop online app are completely fake !! I bought jean Paul gaultier and Valentino born in roma extradose women perfumes they both smell like alcohol, burns your skin and doesn’t even stay for 30 minutes!! Extremely fake !! Don’t waste your money by buying from shoppers stop instead buy it from Nykaa and best option is directly from the authentic store!!

Shikhar pal- shoppers -spikers- he is very good employee always maintained discipline with customer and very good feedback from my side

Very poor customer service
I am a first citizen member and quite horrifyingly they changed my month of birth. Inspire of showing proofs they were not agreeable and also asked someone on phone if 'buddhon' ka pension id can be taken as proof of age. They wanted my pan card which i did not want to share with them as they seem a fraudulent lot now . Can the management not keep better people for customer support and checkout?
They are very disrespectful and unhelpful to loyal customers.
Only thing we can fo is to avoid Shoppers stop in future, there are so many others

Ordered twice; both deliveries had missing items. Despite sharing photos & multiple emails/calls to customer care, the issue was closed unilaterally—no refund or delivery of missing items. Customer care was most unhelpful. Do not buy from this site

Good stuff . I like all the products

Hi actually no even 1 star can be recommended to this site for any purchase.

I ordered one product on 14/7/2026 as per initial order they promised me for the delivery of the product on 18/07/2026 but the delivery hasn't happened till date, it's already 20/7/2026 and delivery status is showing in transit.
It has reached Bangalore hub but not my home location

Spoken with this concern to the coustomer service on 18/07/2026 post evening only they are telling that for logistics they have raised the urgency and to wait for 24-48 hrs today it's already 20/6/2026 inspite of 8-10 times call raising the issue no solution I am getting and don't even know where the product has reached worst experience paying good amount to the product and suffering, I don't recommend anything to be purchased from this site.

Don't buy plz

I returned two products together in a pack but still they didn't refund the one and feeling harassment

I went to shoppers stop city centre 1 Kolkata. Bought a trouser that required alteration. Before buying I asked them how long it would take to alter the staff told me one hour. After I made the payment the staff told me that it would take 1 day. They were misbehaved and arrogant. I will never enter the store again and will share my experience to n share coal med A rampantly. Shoppers stop is the worst store to enter.

My order no SC1104837. I was cheated of 3 items costing Rs 2100 . Other packs rcvd . This was never rcvd. Avoid Shopperz stop altogether . Horrible quality . Items rcvd was also of poor quality.

Rs 1299 Kurta, is leaking color.

Completely pathetic!
I ordered online and it seemed fine but there was so update or expected date of delivery.
Anytime I reach out, there would be an automated email sent to me. I waited for over two weeks after which I decided to cancel but even the option is not provided for the same on the website!
I sent a mail to which I yet again get an automated reply.
I call the customer care who claims to understand my problem but clearly can’t and it’s been over a week and they haven’t refunded my order but I get an email everytime I try to reach out!
Please save your time and every and get whatever you want from another brand

I had a horrible online order experience, once they deliver your order after that, no matter how many times you try reaching out to them, they will keep saying allow us 48 hours with no resolution- worst customer support team- think multiple time before using their app, I generally don't give feedback but their service is pathetic

Order No. SA_1176872 I received a damaged and defective product. Shoppers Stop team is refusing to take the return.
Froude Company Shopper stop
Don't buy From shopper stop

Zero zero zero rating
Fraud company
This company is deceitful; it is a fraud. Do not purchase anything through its app. Do not link any of your banking details to this app. It is a scam. Every single person working in their customer care department is a fraud. They defrauded me. They caused me a financial loss of ₹7,200.
The Aldo brand bag I received from them was missing a keychain. When I initiated an exchange request via the app, they had the courier company send me a message stating that a delivery agent would be coming to pick up the item on April 9, 2026. On the morning of April 9, 2026, I received a message from the courier company confirming that their delivery agent was on his way to collect the parcel from me. At 11:55 AM, I received a phone call from the agent stating that he needed to collect the parcel. I handed him the bag and asked him to verify the pickup using a PIN code; however, the delivery agent refused, stating that they did not require a PIN code, and simply took the bag and left. Later, a second delivery agent arrived, claiming there was a scheduled pickup at my location—even though I had already handed the bag over to the previous agent. Under the guise of an exchange, Shoppers Stop sent a fraudulent delivery agent to my home who deceitfully retrieved the parcel from me without providing any proof of collection; subsequently, the company flatly denied ever having received any parcel from me. I have filed a police complaint regarding this matter, which I am sharing here along with supporting evidence. I earnestly request that all of you refrain from purchasing anything through this app. It is a fraudulent application.
This incident occurred on April 9, 2026, and today is April 15, 2026. These people have committed fraud against me. I had a terrible experience; this is a fraudulent app. Do not fall into their trap—they have caused me a massive financial loss.
Do not make any online purchases from Shoppers Stop. By using their app, you are entering all your banking details and personal home information; this is a fraudulent app, and they could potentially misuse these details for illicit purposes. These people have completely denied any responsibility, claiming that their delivery boy never even collected the bag from me. If their delivery boy truly did not collect the bag, then how did the third party who came to pick it up know that a bag needed to be returned from this location?

Shoppers Stop — time to walk your talk. Big names don’t mean big ethics. It’s been 120+ days and vendors are still waiting.policy is of 45 days. Inspite of being polite and keep paitence these people miss out on paying.
#BusinessIntegrity #RespectVendors #DoBetter

Do not purchase any products from Shopper shop worst experience poor fabrics . No response from customer care . They are closing the complaints themselves without enquiries. I have purchased a kurta set on 12 mar 2026. Fully colour faded. No response from them .

An absolute shit company which should definitely go out of business.
They sent me my orders very very late , not the colours ordered and all items broken. To make the return I had to mail and call them atleast 100 times yet no response from their end . The management team probably just faffs around and makes the customer care team take the brunt of the customers. An absolute shit company.

PLEASE DO NOY BUY ANYTHING FROM SHOPPERSSTOP ONLINE PORTAL. ITS A SCAM . IHAD ORDERED ON JAN -2 AND MADE PAYMENT ONLINE .SINCE THEN THEY HAVENT DELIVERED THE GOODS NOR MADE THE REFUND. SO PLEASE I REQUEST NOT TO FALL FOR THIS TRAP

Good experience