Shoppers Stop Reviews 

Good service

Very poor customer support experience.
I placed an order on this platform, but it is not appearing in my order history, which means I’m unable to initiate a return or exchange.

I contacted customer support multiple times via email and WhatsApp, but there has been no response at all. The return/exchange window is time-bound, and this delay is extremely inconvenient.

I even tried the filter option suggested by the support team, but it does not work and instead asks me to contact support again — which leads nowhere.

It has been over a 45days with no resolution. This is unacceptable for a platform of this scale.
I am still waiting for:

My order to be located and reflected in the app

Return/exchange to be enabled

I would also like this issue escalated, but no escalation contact details have been shared. Very disappointing experience.

I placed a return request on 5th December, and as of 2nd January the item has STILL NOT BEEN PICKED UP. That’s almost one month of ignoring my return request — absolutely unacceptable for any brand, let alone one that calls itself “premium.”
The customer service is a TOTAL JOKE. Every single time I connect I get the same fake apology, scripted response, and empty promise: “Your issue will be resolved in 24–48 hours.” LIES — nothing ever happens. No pickup. No updates. No accountability.
Shoppers Stop clearly cannot handle even the simplest online return, and their customer care is hopeless. I will never shop online with them again, and I strongly warn everyone against trusting their service.

am extremely disappointed with Shoppers Stop and their pathetic delivery and customer service. It has been 8 days since I placed my order, and my product is still not delivered. This is completely unacceptable for a so-called “premium” brand.
What makes the situation worse is the horrible customer service. I have been calling customer care every single day, and all I get are fake apologies, scripted responses, and false promises. Every time they say, “Your issue will be resolved within 24–48 hours”, but nothing actually happens. No follow-up, no proper update, no accountability.
The customer service executives sound confused, untrained, and careless. None of them give clear information about where my order actually is. Sometimes they blame the courier, sometimes they say the system is updating, and sometimes they simply disconnect the call. This shows how unprofessional and irresponsible the service is.
If a company cannot deliver a product even after 8 days, then they should at least have the decency to provide honest updates or cancel the order with a refund. Instead, Shoppers Stop is wasting customers’ time and testing their patience. This experience has caused me mental stress and frustration.
I trusted Shoppers Stop because of its brand image, but now I realize that the online service is extremely poor. There is absolutely no coordination between the delivery team and customer support. For a brand of this size, this level of service is shameful.
I strongly do NOT recommend ordering online from Shoppers Stop. If you value your time and peace of mind, stay away. There are many better platforms that respect customers and deliver on time. This was my first and last order from Shoppers Stop.
Very bad experience. Zero professionalism. Worst customer service.

Company return/exchange policy is complicated and not customer friendly. It only tries to grab amount from customer during such exchange. Kindly improve.

Shoppers stop has a v poor customer service and vvvv bad return pick up and refund. I would never recommend shoppers stop online shopping.

Not even 1 star, such a shame for scamming the customer. Pathetic customer service, no refund, scripted answer, online app does not work at all, no help full staffs, I ask each and every one to boycott shoppers stop permanently and show them a lesson for lifetime. They are fraudulent company by not returning my refund from many weeks, despite having an evidence they are not even scared of anything. filing a complaint in the consumer court portal soon.

Please don't buy from Shoppers Stop, any product. Service is vry bad . i experince my new watch after 1 month not working And complaint to service department on Shoppers stop Panvel orion mall but i m not satisfy this service because employee said 1 month period submitted the watch and already 1 month 1 week already waste my time but not watch repair in serivce

He's invented a new way to scam people. It's useless to shop here. Cheap Shopper Stop.

Bad Old stock dusty dirty trousers sent and color also not same but how can they send such dirty old stock . The audacity to do daylight robbery

So I don’t even know where to start from. I placed an order for a Clinique foundation on the 14th of September 2025. I received the order on the 19th of September however the product was 2 years old which is totally unacceptable. It’s an expensive foundation and I’m going to use it on my face , so definitely I’m not going to use a two years old manufacturing. So I placed an exchange request. The product was picked up from me on the 21st of September in the same exact condition as I received it and I even sent images to shoppers stop customer care too. However today it’s 10th of October ( karwachauth) and I haven’t received my exchanged product yet. I’ve made about 20 calls to their customer care, and I get the same lame reply “ ma’am please wait, we will get back to you “. I ordered this especially for karwachauth but here I am, writing a review. It’s the worst shopping experience ever. I don’t know if I would ever receive my item or not , but one thing is for sure , this was my last ever purchase with the shitty “Shoppers stop”

Very Disappointed with Product Exchange at Shoppers Stop
This was my first time sharing feedback, and unfortunately, it’s not a positive one. I had a very bad experience with a product exchange — the process was frustrating and poorly handled by the Shoppers Stop team.
Customer service was unhelpful, and I didn’t feel supported at all. Based on this experience, I wouldn't recommend shopping here.
Please be cautious when considering purchases from Shoppers Stop.

It is nice progress we have enjoyed a lot
The live constant was super

It's a really good 😊👍 jus pleasant live music

I recently ordered from Shoppers Stop clothing brand, and unfortunately, my experience was very disappointing. The items I received were completely different from what was shown on their website. The fabric quality was extremely poor, nothing close to what they advertised, and the stitching looked cheap and unreliable.

On top of that, the delivery was delayed, and when I finally received my order, the packaging was untidy and unprofessional. I reached out to their customer service to resolve the issue, but the response was slow and unhelpful. Instead of providing a solution, they kept giving vague excuses.

As a customer, I had high expectations since this is supposed to be a U.S. brand, but sadly, the overall service and product quality did not meet even the basic standards. I will not be ordering from them again and would not recommend this brand to anyone who values their money and time.

This is with regard to an order I tried placing at Shoppers Stop website on 09/09/25 the order amounted to Rs.6487.71- out of which my gift voucher was utilised for Rs. 6000/- and credit card for 487.71/- (in credit card the amount was deducted and then refunded).But the Oder was dropped.
Now neither are they placing the order nor are they refunding the gift vouchers.
I have been in touch with call centre on everyday basis, and they say they will sort out the issue in 48 hrs. But no issue has been resolved yet. Undermentioned is the complaint no generated by customer care.
“CAS-497038-Y5F2G3". Looks like utilising gift vouchers and never refunding it is the new motto of shoppers stop.
Will certainly give my feed back if I receive the money in gv otherwise do not utilise your gift vouchers on shoppers stop website.

Shoppers Stop service is pathetic, please don't buy from Shoppers Stop app, they are scammers. They will take the order and hold the money for a month, and then cancel the order. u will not get the order however u will be in waiting state, neither they update Info in their app or they will respond over the call. I had a very bad experience, ordered a Adidas shoe was purposefully sent a defective pc and was told it will be exchanged and then waited for 30 days and they cancelled it in the end. plz avoid use Myntra or Amazon.

The worst worst worst shopping site ever .I had booked a dress for myself and payment was done online but the site shows that dress is not being ordered,I literally have done more than 10 calls to them and they always said that ur complaint is being sent to the team but no action is being done till now instead they told me qe already refunded ur money but nothing was done.The worst shopping site ever i rehret shopping from here

Order Date: 3rd July 2024
Delivery Date: 13th July 2024
Return Date: 14th July 2024
Case Ref: CAS-433720-M2H8F0
Amount: ₹12,999

I purchased a product from Shoppers Stop, returned it the very next day because it was poor quality and appeared like a first copy. Despite the return being acknowledged, my refund has not been processed for weeks.

They even sent me an email claiming my case was “resolved” when no refund had been given. I have sent multiple follow-ups but have received no reply.

This is how Shoppers Stop is treating customers — selling questionable quality products, closing complaints without solving them, and keeping customers’ money.

I will be filing a formal complaint with the Consumer Forum and Ministry of Consumer Affairs. Based on this experience, I strongly advise others NOT to shop at Shoppers Stop.

Good shopping experience