I have credit towards a purchase from a return in 2022. Website nonfunctional x 2 years. No answer to emails.
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Lees wat reviewers zeggen
It's a pretty dress, dramatic, unique, comfortable, and flattering. I had fun wearing out to a special show. Two negatives- the V of the neckline is too low for me. I guess if I was thinner around the... Toon meer
Bedrijf heeft geantwoord
When I received one of my cute outfits with a manufacturing flaw, I was extremely disappointed and expecting an unpleasant customer service interaction. Boy was I wrong! S&S responded to my email wi... Toon meer
Bedrijf heeft geantwoord
Fast service, beautiful dress in a sumptuous billowy silky fabric, beautiful pink. So happy with this dress,, but it is too tight in the chest, so not sure if I can keep it. All reviews say Silk &... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In each of our designs, we envision you, our client. We wish to create clothes that best suit your lifestyle and body. Our motto is that every woman deserves comfortable luxury clothing.
Contactgegevens
880 Wigwam Parkway, Suite 130, 89014, Henderson, Verenigde Staten
- hello@shopsilkandsalt.com
- shopsilkandsalt.com
3,8
Goed
481 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The 2 lounge sets I bought were perfect…
The 2 lounge sets I bought were perfect and true to size. I then purchased a few hundred $$ worth of items that I had to return and was shocked to see I could only flyer store credit b/c they had been on sale. I really didn’t like anything else abs the sweater and matching top/pants set I got were scratchy.
1 december 2022
Antwoord van Silk & Salt
Hi Suzanne :)
No worries - you won't be left with credits if you didn't like anything else or
if the sizing were not for you .
Please check your inbox for a better resolution for this case :)
Antwoord van Silk & Salt
Thank you Katherine :)
We have contacted you to better understand the quality issue
Good experience!! experience
My experience was good. It was very easy to order from them. My order came on time. It was exactly as ordered. No complaints.
6 september 2022
Antwoord van Silk & Salt
Thank you Vonnie :)
Enjoy !
Very quick response live the fabrics
Very quick response! I love this store beautiful fabrics!
8 december 2022
Antwoord van Silk & Salt
Thanks Lynn :)
Love the quality of clothes I get in…
Love the quality of clothes I get in every single order.
8 december 2022
Antwoord van Silk & Salt
Thank you Katerina :)
Heavy and uncomfortable fabric
The clothes are made out of a fabric that doesn’t have a lot of give and is not very comfortable. Also the fabric is heavy. Athleisuure wear is generally light and comfortable, so I was disappointed with this purchase.
1 september 2022
Antwoord van Silk & Salt
Hi there , Anonymous !
I apologies for your experience , and would love to try and assist with replacing the product you did not like :)
I have contacted you in private to try and resolve this.
Thank you
Quality clothing
The clothes are always as pictured and described. Great quality and the sales are great!
2 december 2022
Antwoord van Silk & Salt
Thank you Phyllis :)
Antwoord van Silk & Salt
Thank you Nola !
Antwoord van Silk & Salt
Thanks Juileen :)
This outfit was adorable….so pretty in…
This outfit was adorable….so pretty in pink…..however it was a final sale and the sizing was way off! The image of sausage casing comes to mind! I should never purchased a knit/ sweater ensemble never having bought from you before. This would have fit my 12 year old granddaughter …I do not recall seeing a warning that it runs small. Very disappointing!
8 december 2022
Antwoord van Silk & Salt
Hi Georgiana !
I apologies for this case and your experience with the product.
You can easily exchange sizes - free of charge !
Let us know if you need any further assistance from our CS team - they will be happy to assist :)
Dress I ordered was WAAAAAAY too big
Dress I ordered was WAAAAAAY too big, even Small. Returned but did not see that items below a particular price are only for credit and to top it off they charge for the retirn so now I have only a portion of what I originally paid and there is NOTHING available close to that price. Will keep trying to spend the $ but will NEVER order from this site again
1 oktober 2022
Antwoord van Silk & Salt
Hi Emily
Charges for returns only apply with a "return for a refund" resolution - as the logistics for back and fourth delivery are paid by us :)
if you are trying to exchange \ return for store credit you have no extra charges what so ever.
Thank you
Great Company
I really like this company. The fabrics, the styles and the sensibility towards prices. Excellent customer service.
8 december 2022
Antwoord van Silk & Salt
Thank you Gwen :)
Appreciate it !
Love every piece of clothing I…
Love every piece of clothing I purchased. Great quality, good price and fast delivery.
18 november 2022
Antwoord van Silk & Salt
Thank you Albania :)
I just love my new outfit
I just love my new outfit, not knowing anything about the company, and I am completely satisfied
15 oktober 2022
Antwoord van Silk & Salt
Thanks Linda :)
Antwoord van Silk & Salt
Thank you Linn :)
I love your sites ease of use
I love your sites ease of use , clothes are beautifully styled, that’s the hood part but I ordered several items and the quality was not good , sorry 😞
10 oktober 2022
Antwoord van Silk & Salt
Im sorry for your experience Stephanie !
Let's get those items returned right away :)
Antwoord van Silk & Salt
Thank you Jody !
Always here for you
I like this company because they have…
I like this company because they have great products, great quality, excelent service and fast delivery
11 november 2022
Antwoord van Silk & Salt
Thank you Margarita !
Enjoy :)
The outfit I bought was soft and fit…
The outfit I bought was soft and fit perfectly! I will come back for more.
2 december 2022
Antwoord van Silk & Salt
Thank you Emily :)
The outfit is beautiful and very…
The outfit is beautiful and very comfortable and fits perfectly. True to size.
20 oktober 2022
Antwoord van Silk & Salt
Thank you Selina :)
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