Checked my bank account for a refund for the returned items in February and at the time of writing this review, I STILL have not received the refund! Seems shady to me. Other suppliers have their own... Toon meer
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Lees wat reviewers zeggen
Loved the feel of my snuggly and was easy to wear comfortable and cool as I have hot flushes through menopause Will be ordering more great quality and value for money .
Bought an adult Flower Power oodie for granddaughter's 13th birthday as she wanted oversize. She absolutely loves it, it's soft, warm, nice fleecy quality with lovely big flowers, and she gets really... Toon meer
Bedrijf heeft geantwoord
I wanted to update my previous review on Snuggz clothing. Whereby l thought because l had only received a mobile message receipt my purchase may of been a scam therefore l was concerned. I am so... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The softest, cosiest oversized hooded blankets, with free delivery to the UK.
Contactgegevens
1st Floor, Colet Court, 100 Hammersmith Road, W6 7JP, London, Verenigd Koninkrijk
- hello@shopsnuggz.com
- shopsnuggz.com
4,5
Uitstekend
640 reviews
Heeft 27% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Great hoody son loves it
19 februari 2026
Antwoord van Snuggz
Thank you so much for your feedback! We’re thrilled to hear that your son loves the hoodie. That’s exactly what we like to hear!
Fast delivery and excellent quality
Fast delivery and excellent quality
They are such good quality and warm the kids love them
18 februari 2026
Antwoord van Snuggz
Thank you for your wonderful review!It’s always great to know our products are keeping little ones cozy and happy. We truly appreciate you sharing your experience!
My grandson loved 🥰 it so cosy and warm…
My grandson loved 🥰 it so cosy and warm . Thank you
10 februari 2026
Antwoord van Snuggz
We really appreciate you sharing your experience and hope he continues to enjoy it!
Antwoord van Snuggz
We truly appreciate you sharing your experience and hope you continue to enjoy your new item!
The cover photo was misleading !
The cover photo was misleading !!
I thought I was ordering a fluffy dumbbell (which it looked like in the photo) but it was really the kettlebell. Still very very cute am fluffy!! Bigger than anticipated
10 februari 2026
Antwoord van Snuggz
Thank you for your honest feedback! We’re sorry for any confusion caused by the cover photo.
We really appreciate you sharing your experience, it helps us improve and make things clearer for future customers!
Antwoord van Snuggz
Thank you for your kind feedback! We’re delighted to hear that you found ordering easy, are happy with the quality, and that your order arrived on time. We look forward to serving you again soon!
Awesome! Great quality at a bargain price.
My son love this hoody. So thick and warm!
9 februari 2026
Antwoord van Snuggz
Thank you for your wonderful review! We're so pleased to hear that your son loves his hoodie and that you're happy with the quality. It’s great to know it’s keeping him warm and cosy.
We really appreciate your support and hope to see you again soon!
Fantastic all round ind
Arrived really quickly and fantastic quality, don’t even mind the rain as much now!
16 februari 2026
Antwoord van Snuggz
Thank you for your fantastic review! We're so pleased to hear that your order arrived quickly and that you're happy with the quality. It's great to know it’s helping make those rainy days a bit more enjoyable!
We really appreciate your support and hope to see you again soon.
Quality products
Really easy to order from website
Extremely quick delivery
Quality products
16 februari 2026
Antwoord van Snuggz
Thank you for your great review! We're delighted to hear that you found our website easy to use and that your order arrived so quickly. It's also wonderful to know you're happy with the quality of our products.
We really appreciate your support and hope to see you again soon!
Great shopping experience
Great shopping experience, quality of my purchase is just as seen online and so cute. My grandson loves it
16 februari 2026
Antwoord van Snuggz
Thank you so much for your lovely feedback! We’re thrilled to hear that your grandson loves his new purchase and that it met your expectations. Your kind words mean a lot to us, and we look forward to serving you again soon!
Wrong size sent twice , appallingly customer service
I ordered a mermaid outfit 3-5 yr
They sent me one that XS and suitable fora young person
There is no contact number , they take a week to reply . I had to pay my own return costs and then they sent me yet again XS !
Awful customer service and appalling understanding of how to be a business
4 februari 2026
Antwoord van Snuggz
Hi ,
Thank you for taking the time to share your feedback. We are truly sorry for the frustration caused by the sizing errors and the delays in communication ,we completely understand how disappointing this must have been.
We’re pleased that we were able to resolve this matter for you, and we appreciate the opportunity to put things right. This is certainly not the level of service we aim to provide, and your feedback has been shared with our team to help improve our processes, particularly around order accuracy and response times.
My granddaughter loves it
My granddaughter loves it! She is small for her age and I was struggling to find a small size. It’s excellent quality.
12 februari 2026
Antwoord van Snuggz
Thank you so much for your wonderful feedback! We’re delighted to hear that your granddaughter loves her new purchase and that the size worked out perfectly. It’s great to know you’re happy with the quality, and we look forward to serving you again in the future!
No belt ?? …..
Such a shame does not come with a belt or anything to keep shut. My daughter I can tell loves it but she will not wear it as It has no way to stay shut as does not come with a belt or anything kind of tie so she gets frustrated and takes it off after 2 minutes :(
Thank you for replying, No where on thenlisting at all does it say no belt. This is described as …Our Snuggz housecoasts are the perfect cosy dressing gown for chilled nights in… dressing gowns do usually have belts or ties :). Thanks
4 februari 2026
Antwoord van Snuggz
Hi Nicola, really sorry about the experience you have with this style, as it's a housecoat dressing gown styling with open front design as the website shows, we do have the housecoat dressing gown with zipper and also the dressing gown with belt designs options on our website. We had passed your valuable feedback to our product buying team and we appreciate your support to make us improve our service and products going forward. Thank you so much.
out of stock sent wrong items
sent wrong items, asked for the correct items. They were now out of stock. Was promised refund, still waiting?
9 februari 2026
Antwoord van Snuggz
We're very sorry that you have this experience, our customer service team is working on the solutions for you shortly. Apologise again.
Antwoord van Snuggz
Thank you so much for your kind words! We’re delighted to hear you’re happy with your purchase and truly appreciate your feedback. We look forward to serving you again soon!
Snug Factor-excellent !
So versatile, barely been removed by my 9 year old, multi use for walking, after cross country, on the football bench, in the car, on the sofa and on board our flight to snowy Boston! Great brand -thank you!
9 februari 2026
Antwoord van Snuggz
Thank you so much for your fantastic feedback! We’re thrilled to hear that your 9-year-old is loving the snugness and versatility , from sports to travel, it sounds like it’s been put to great use! Your kind words about our brand mean a lot, and we can’t wait to serve you again in the future.
Arrived quickly and was just what I…
Arrived quickly and was just what I needed for my granddaughters birthday.
9 februari 2026
Antwoord van Snuggz
Thank you for your kind feedback! We’re delighted to hear your order arrived quickly and was just what you needed for your granddaughter’s birthday. We hope she loves it, and we look forward to serving you again soon!
Great quality coat
I love the quality of the coat. It is completely fleece lined, including the arms. Not all changing robes have fleeced lined arms.
The whole process was pretty easy & delivery was quick. Very pleased.
21 januari 2026
Antwoord van Snuggz
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re enjoying the full fleece lining and that the ordering and delivery process was smooth. Your kind words mean a lot, and we look forward to serving you again soon!
Great cushion and super quick delivery.
Great cushion and super quick delivery.
Will definitely recommend.
2 februari 2026
Antwoord van Snuggz
Thank you so much for your kind words! We’re delighted to hear that you love your new cushion and that it arrived quickly. We really appreciate your recommendation and look forward to serving you again soon!
Wrong item received
The material and overall look of the Oodie is good.
However I ordered a blue Camo and recieved a green and pink one.
Still waiting on return request after 4 days.
9 februari 2026
Antwoord van Snuggz
Hi,
We’re very sorry to hear about your experience and for the mix-up with the colour you received. We completely understand how disappointing that must have been.
There was a temporary variant issue that caused some orders to be dispatched incorrectly, and we’re pleased to confirm that this has now been fully resolved. We’re also sorry for the delay in responding to your return request, this is not the level of service we aim to provide.
Our team is working to ensure your case is handled as quickly as possible, and we truly appreciate your patience. We hope we’ll have the opportunity to provide you with a much better experience on your next purchase.
Kind regards,
Snuggz Team
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