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Shore Excursions Group Reviews 

7.243
•
TrustScore 4.5 uit 5

4,3

Touroperator
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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The process and options were clearly represented. It was easy to review the tour agenda, pricing and customer comments. One step that was not quite as well defined was listing customers and birth dat... Toon meer

Beoordeeld met 4 van de 5 sterren

I've used Shore Excursions Group before and this was the first time where we are asked to purchase trip cancellation coverage. Curious when that started? Our trip isn't until February 2027 - never kn... Toon meer

Beoordeeld met 5 van de 5 sterren

We booked 2 excursions through Shore Excursions for our Alaska cruise. First time using them, so was interested to see if they were as good as everyone says. Both excursions were excellent and signifi... Toon meer

Beoordeeld met 4 van de 5 sterren

It got a little shaky at the end, I set up payment through PayPal, but instead of confirming at the end, billing page just disappeared. Then I went to PayPal site and there was nothing about this pur... Toon meer

Bedrijfsgegevens

  1. Touroperator
  2. ook in
  3. Culturele rondleidingen
  4. Excursiebedrijf
  5. Organisator van sightseeingtours
  6. Reisbureau

Geschreven door het bedrijf

Shore Excursions Group is the market leading and world's largest shore excursion company. Since 2008, we've provided cruise passengers with higher-quality, lower-priced, and smaller group shore excursions from a portfolio of over 4,000 tours in over 300 ports that covers 99% of major cruise line itineraries. Over the last 17 years, we've delivered more than 4.9M excursions with a 4.7 out of 5 star rating from more than 49,200 reviews. Our excursions are higher quality, lower priced, and travel in smaller groups averaging just 12 guests per departure, allowing our guests to truly connect with the local culture and enjoy a more enriching travel experience. Our website provides a personalized shopping experience highlighting the top-rated and most popular excursions in each port of call with authentic photos, videos, and reviews from other guests. Our proprietary itinerary search technology makes booking easy by displaying the excursions guaranteed to work for your ship's scheduled arrival and departure into each port of call. We also feature hand-curated multi-port packages with the top-rated excursion for each port bundled together at an additional discount. Our Unique Approach While the cruise lines and other companies also offer excursions, we are the experts and our experience and approach set us apart. Our exceptional excursions travel in smaller groups and visit more interesting and authentic locations, using more personalized tour guides. Our team uses a comprehensive approach to select the leading guides and best tour providers around the world. Every excursion is carefully curated and closely monitored through quality control and customer feedback. High quality service is very important to travelers and leads to better experiences with higher satisfaction. We encourage you to call us, so our experts can answer your questions and help you select the best excursions for your cruise.

Shore Excursions Group- Best Excursions, Best Prices. Guaranteed.

Geschreven door het bedrijf

We are committed to offering you the best excursions so you can enjoy your vacation experience.
-Lower Prices than the Cruise Lines -Higher Quality than the Cruise Lines -Money Back Guarantee -24/7 Support for Travelers -Guaranteed Return to Ship

Lowest price guarantee, High Quality Excursions, Guaranteed Return to Ship

24/7 Traveler Support - We have never had a customer miss their ship!

We utilize this expertise to select the highest quality shore excursions delivered by local experts in the most cost effective manner for our customers. Since we are not a large cruise line catering to thousands of customers per day, our shore excursions allow you to travel in much smaller groups offering a more personalized experience.

Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

7K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 76% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

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4,3

Alle reviews

(7.243)

394 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Great Tour Information Provided

The details of the tours were helpful in planning our activities. Reading the reviews provided greater confidence in booking the tour however only positive reviews were posted.
We have used Shore Excursions Group on past cruises and found the experience positive.

20 september 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Curious on trip cancellation offer

I've used Shore Excursions Group before and this was the first time where we are asked to purchase trip cancellation coverage. Curious when that started? Our trip isn't until February 2027 - never know what can happen but makes me think about other 3rd party excursion groups instead of this. We have enjoyed the group in prior cruises and offer are very good and well priced.

12 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Easy Navigation and selection

Easy Navigation and selection. Predefined options facilitate the process. Hope that the tour experience be the same or supercedes the booking experience. Thanks. Jaime

6 september 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Worst Business Deal Ever With Shore Excursions Group

We were until last week a shore excursions supplier to Shore Excursions Group.
We were very happy with the number of people they sentin the first year and we worked hard to win our many 5 star reviews.....even though we lost money on some 2 or 3 people excursions.

In return we believed that we would receive many more tours the following year in 2026.

But we were sent less tours and so many tours in 2026 with only 2 people on them that we started to lose money.

The bottom line is this:

- SEG did not send enough people for us to make money on most ocassions.

And they would not pay us more money per guest.

Yet they constantly pushed us to take the tours and not to cancel if there were only 2 or 3 people........

Even though they made a lot of money, we lost money , and the guests themselves received essentially private tours for the cost of a shared tour.

- They did not pay until 30 days after receipt of the invoice. This meant we could be carrying expenses and costs for many excursions such as taxis, food, wine, etc for upto 45 days. Totally unaceptable.

To be fair to them they did agree to move the payment terms to 15 days as a special favour but even this was difficult.

This contract with SEG has to be the worst business deal I have ever signed.
They will say that we were difficult, that we did not deliver and that we did not turn up at the ports.

But its not true. Its business gaslighting.

We did cancel some tours for 2 people because we stood to lose a lot of money. And we did miss one excursion in 2025.

But overall we provided amazing experiences and had some great times for little return.

In fact, for the record, most guests dont even know that SEG is a BROKER. They own none of the tours.

I dont want to be put myself or in legal jeopardy with them as they ae a huge company ... so everything told here are my personal views.....

But think twice before becoming a shore excursion provider with Shore Excursions Group. They take a long time to pay, they dont pay enough per person and they dont send enough people.

2 september 2026
Review zonder uitnodiging

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