Shurgard Self Storage - Bristol Reviews 

Great staff, super helpful!

Very clean and tidy stores

Still have things in storage here, clean and tidy, very friendly staff, during office opening hours there is always someone available to help with any concerns or problems. Competitive pricing. Loads of parking. Easy accessibility for out of hours access, (using an easy to use app on your phone). Great offers. Highly recommended. Certainly made our house move a lot less stressful.

Great customer service from Nikki and nice prices.

Having not previously owned a storage unit, Shurgard were extremely supportive in providing us answers to all of our questions. Nicki was especially helpful, giving us a guided tour and allowing us to view multiple units to help figure out the best size for our needs. She was transparent about all costs and rules, and diligently provided us with all information needed. Thank you to her and the wider team. Would recommend anyone thinking about getting a unit to go and visit the team.

Easy to book on. Great follow up by on site staff. Welcoming and clear instructions on first visit. Amy and Nikki were great

Easy transaction with online booking. Met the staff the following day who are lovely and helpful. A very smooth, simple experience. Many thanks

Nikki was fantastic and very helpful.
Thank you

Great storage and the price is reasonable.

The young lady who showed me around and how to use the app etc was extremely helpful and reassuring.
I've found using the storage facility very very easy. I'm not very strong but have found the trolleys are very easy to move even fully loaded.

Excellent professional and friendly service. The cleanliness of the area and the units are exceptional

As a returning customer to Shurgard Storage Bristol, I knew I was in good hands — and Amy absolutely confirmed it. She greeted me warmly, gave me a tour of the facility, and made the whole account setup smooth and straightforward. Her professionalism and friendliness made coming back an easy choice. Highly recommend Shurgard and especially Amy for her outstanding support!

Everything went so smoothly, assisted by the wonderful staff I met. Courteous and and helpful.
Thank you. I would be happy to recommend to anyone.

Easy to book, great price, and good un-manned security, using technology in a very good way. Also love the flat bed trolleys, for easy transportation

Shurgard are the worst company I have ever had the displeasure of dealing with.

They have turned a fantastic facility in Longwell Green, Bristol into a living nightmare. For example, work is carried out in an unsafe way which has caused me injury.

Changes are made to contracts, terms and facilities with no communication. All to the detrminent of customers

Shurgard do not take accident reports seriously, or follow British health and safety law.

Their central staff are rude and unhelpful. One told me that discussing my invoice was a breach of GDPR and hung up! All whilst threatening my stuff due to a clerical error at thejr end which they couldn't discuss.

As others say prices have been increased massively by over 20 per cent with no communication.

Shurgard appear to be enticing people in with introductory offers then once belongings are moved in exploiting their customers with price increases way beyond inflation or what is reasonable. All during a cost of living crisis!

As mentioned no changes are communicated. The first time you will find out about any changes is when money is taken from your account, or you can't access your property as your access has been revoked, unless you use their crap app, which often doesn't work properly.

I have reported all of this to the HSE, Ofcom and Trading Standards. This company need to be shut down for the good of it's customers.

The only saving grace is staff they have inherited from Lock N Store. I can't unfortunately give a higher rating as they are unable to deliver the level of service they previously did due to how poor and unethical Shurgard are.

Fantastic Service, Thank you to Nikki and The Team. Swift move in, excellent customer service.

Easy and straightforward access up to 9pm seven days a week

Clean and easy to use self storage facility. We were running late and called up the storage unit, expecting it to be forwarded to voicemail. We were pleasantly surprised when our call was answered by Nikki. She went through the details of how to enter the building using the phone app and the security details of the building. Usually, when someone says, “it’s easy!” it means that it’s not very user friendly, but the app was straightforward, entering the building, lift and finding our unit was incredibly easy. Nikki was even there upon our arrival and greeted us with professionalism and integrity, even though we were late arrivals. So far, we have had no issues with using the company.

Easy to book the storage online, friendly & helpful team in the branch who are available during office hours & access to the storage good with 7 day access & long hours.

Excellent service and prompt and professional help when I had an account querie. I dealt with Paige and Nicole so this rating is due their excellent customer service.