Shurgard Self Storage - Cardiff Reviews 

DO NOT BID ON AUCTIONS FROM HERE.

Their photos are purposefully set up to look as though their units hold valuables, but then you're paying to take their rubbish away.

The unit we bought had multiple boxes, every single one was filled with rubbish with delivery labels all having different names.

In the photos provided there were boxes of printer toners that looked brand new. Turns out they had resealed the boxes themselves and filled them with junk.

There's a record player that they had removed the cartridge from.

Designer bags and suitcases padded out with nothing but scrap cardboard.

They went through a lot of effort to make it appear that the lot included valuables, while it contained absolutely nothing at all.

Weve won plenty of auctions on storage units before and know there's a risk, but this is another level. Charging people to take your rubbish away, misleading them to believe that there's actual items from someone's abandoned storage unit is absolutely disgraceful.

We have saved the original listing and videoed everything along the way and will be reporting this

Will tell everyone to avoid this place.

I have been storing my belongings with Shurgard for about 4 years. I have now bought a property and am now no longer in need of storage. I have had an excellent experience with this company and particularly wish to complement the Cardiff office, nothing is too much trouble and the staff are all friendly and approachable. If I need storage again wont hesitate to get in touch with Shurgard.

Great storage unit, very clean and organised. Rob was very helpful and polite.

Very quick and easy, Rob is a gem!

Spoke to Rob on the phone who explained the service in detail and offered good advice. A credit to your cutomer service.

Very helpful and efficient service from Rob. Good explanation of the facilities.

Rob and Sarah were extremely helpful and explained everything fully make the whole prossess very quick and efficient. Would highly recommend 👌

Maisey was great. So helpful. Got our account sorted in minutes and we are moving in tomorrow. Couldn’t recommend enough

Easy to use, friendly welcoming staff and great security.

My second time storing with Shurgard Cardiff and what a team. Rob Maisie and Sarah were stars.

Been a customer a month or so now in Cardiff and cannot fault it. The access of 7am to 9pm is great for those of us working the 9 to 5. Easy, secure access via their app and secure gates and doors. The staff in reception, Sarah, Maisie and Rob are all wonderful and super friendly. I would 100% recommend this storage facility for those moving home.

Fantastic staff, Sarah Maisie and Rob were great the entire time I was storing. A lovely atmosphere in the office. So refreshing to see three people so happy doing there jobs.

Rob was very helpful and provided me with all the information I needed

Great experience when setting up parking with Shurgard. Really easy process and very helpful and friendly staff

The cardiff team was amazing and really helpful..

Thank you Rob!

If you want to deal with nice people at the storage facility, during office hours only, then you should be fine. However beware because those same people have no power to deal with the system when they are not there on site and are not contactable out of hours. They cannot influence the way the system works because they have no connection with these systems and are not informed when the access systems fail. The call centre for emergency access issues is merely a call handling centre and has no power to deal with access. It is not part of Shurgard. If access on time for you or your removal company or courier is critical do not use Shurgard. If it matters to you not to be locked into a parking compound or locked out of a storage facility in the day when the office is unstaffed then do not use Shurgard . Despite alerting them to a fault in the system which caused us to be locked into the parking compound and locked out of the facility (until released by another customer), the company failed to address the issue to which we alerted them. When it recurred - only 6 days later - critically when all our furniture was being brought out of storage, Shurgard hid behind a clause absolving them of any responsibility for no access due to technical issues. This is at best disingenuous and at worst dishonest. * *And this edited version of my review ( left on 10th March) follows on from Shurgard’s response- I wrote immediately giving them the information they requested but have had absolutely no response- so do not think that the concerned reply below reflects their actual stance.

It was nice and easy to do and the gentleman who helped us was very good at explaining everyone

Very friend and supportive staff at Shurgard Self Storage - Cardiff and I want to thank you Rob who showed us the store room and all procedures.
Storage room and environment is clean and accessible.

Shurgard made no attempt to take our monthly payment (we checked with the bank) so I got an email saying we hadn’t paid. I was confused as we pay by direct debit and there were way more than sufficient funds in the account

I was dealing with this at M1 services on the way to my only Aunts funeral 350 miles away from where I live

I phoned Monday - the day I got the email - and explained I could not deal with this till Thursday as at the funeral and had no physical cards on me as the payment link needed a card

Thursday at 9.45 I get a phone call saying your account is over due you need to make payment

I had got in at 8pm having left the hotel at 10am on the Wednesday (accident on M5) and had a lot to deal with getting home (like collecting my dog, unpacking the car)

I have also received constant emails to pay despite it being Shurgard who didn’t take the money - not we didn’t pay. I was very upset by the phone call today and said we would deal with it today and lo and behold we got two more emails within 2 minutes for payment

They made the error not us yet have persued us aggressively for the money despite me communicating with them and explaining why we couldn’t pay till today. Giving us till 9.45 am is not reasonable. We didn’t not pay - they didn’t take the direct debit.

They are the lowest of the low