Shurgard Self Storage - Kensington Reviews 

111
TrustScore 4.5 uit 5

4,6

185 Freston Rd, W10 6TH London, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

It was nice and easy. Well explained by Alex on security, times of opening hours to access storage and office opening hours. Contracts were all done online and emailes which was great. Keenan and Ale... Toon meer

Beoordeeld met 5 van de 5 sterren

Shurgard Kensington is the best place for storage in London. I would highly recommend Kapil who was so nice and explained everything about the storage to me. Will definitely recommend everyone to go t... Toon meer

Beoordeeld met 5 van de 5 sterren

Thank you Keenan for your help. Excellent customer service he went through ever detail with me and made sure I understood what I was signing. Would highly recommend

Beoordeeld met 4 van de 5 sterren

Staff are great but the paperwork is over the top as is the need for people to have a drivers licence or passport. I have both but many people dont and you will not accept other forms of legal, govern... Toon meer


Bedrijfsgegevens

  1. #1 van de 1 beste bedrijven in Opslagverhuur
  2. #1 van de 1 beste bedrijven in Opslagbedrijf
  3. #1 van de 1 beste bedrijven in Magazijn

Over Shurgard Self Storage - Kensington

Geschreven door het bedrijf

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Geschreven door het bedrijf

350+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contactgegevens

  • 185 Freston Rd, W10 6TH, London, Verenigd Koninkrijk

4,6

Uitstekend

TrustScore 4.5 uit 5

111 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 98% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,6

Alle reviews

(111)

7.433 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Ok been using Shurgard KENSINGTON for …

Ok been using Shurgard KENSINGTON for over 15 years on and off - needed storage at Kensington for under a month - £1 first months rent highly visible - moved out within period now charging me £175 because no written notice given or explained - basically you need to give notice the same time you take out the £1 a month contract- NOT EXPLAINED BY THE STAFF WHO SERVED ME ON THE DAY I TOOK OUT THE CONTRACT/ SHURGARD-I recommend all my business colleagues to use your services but now I don’t have that confidence- SHURGARD I WILL REMOVE THIS REVIEW IF YOU CAN CONSIDER MY CASE THANKS JASON

7 februari 2025
Review zonder uitnodiging
Logo Shurgard Self Storage - Kensington

Antwoord van Shurgard Self Storage - Kensington

We regret to learn that you didn't have a positive experience at Shurgard. We would like to look into this in more detail for you. In this case, we have cannot find any record of your name. Can you please share your customer ID and phone number to info@shurgard.co.uk so we can get in touch and help you.

Beoordeeld met 1 van de 5 sterren

Over the summer Shurgard have hiked my…

Over the summer Shurgard have hiked my storage costs by nearly 20% without any prior notice, and also come off the direct debit payment system, the most secure automatic payment system with the best safeguards, without notice. This is unacceptable and I will stop using them.

11 september 2024
Logo Shurgard Self Storage - Kensington

Antwoord van Shurgard Self Storage - Kensington

Hello, thank you for contacting us. The prices we display on our website apply to the monthly rent of a storage unit and will remain unchanged for the first six months at least. Should any price increases occur later, we will inform you of this in writing. Don’t hesitate to contact us for further information.

Beoordeeld met 5 van de 5 sterren

Helpful

Helpful, professional, efficient and friendly service. Great price and ideal facilities.

27 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thank you Crystal

I was looking for a storage at the Kensington Shurgard and thanks to Crystal I got the perfect storage, she was very perfectional, welcoming, very understanding and clear on explanations, I couldn't have hoped for a better agent, I would gladly advice anyone to seek her on help with a storage as she really dose care and she's unbelievably friendly. Thank you.

19 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Shurgard Kensington is the best place…

Shurgard Kensington is the best place for storage in London. I would highly recommend Kapil who was so nice and explained everything about the storage to me. Will definitely recommend everyone to go there.

17 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

I have been using Shurgard for the past year while moving in between countries for work. The communication has been great and they have been very helpful throughout with quick attention and responses to my request

15 februari 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

An appalling experience

An appalling experience. This company continued to take full monthly payments after the termination of the storage rental.

22 december 2023
Logo Shurgard Self Storage - Kensington

Antwoord van Shurgard Self Storage - Kensington

Hello, and thank you for taking the time to give us your feedback. We will make sure to pass them on to our team. If there is anything we can do, send us your customer number to info@shurgard.co.uk. Our team remains at your disposal for any additional questions you may have.

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