Shurgard Self Storage - Putney Reviews 163

AVOID THIS PLACE !!!

⛔️⛔️THEY USE FAKE REVIEWS TO BRING IN CUSTOMERS!!! AT PUTNEY BRIDGE ROAD

⛔️⛔️⛔️ I Was just Threatened by a member of staff at Putney branch !!!!⛔️⛔️⛔️

just visited your branch in Putney and I was speaking with one of your staff behind the counter ,( I think it was Antony ) I said I have a unit here but it's address in my friends name and I wanted to know when then unit end date for the unit. I understand when he said he cannot give out personal information but I told him I'm not asking personal details just want to know when the unit end date is. I also explained that everything in the unit belongs to me and I have the app with the code to go in.
I told him I wanted to get a smaller unit instead , He said if I knew his date of birth so I rang my friend to ask him.
After that he said I must ask him to send your staff member an email explaining that he's given me authority.
I explained to your staff that I just need the date nothing else so I don’t get any unwanted charges from your company… to which he started to be very awkward towards me.

He then shouted at me to leave. I said no and he got off his chair and started walking towards the front doors and shouting at me saying leave the premises now, to which I felt very alarmed and distressed and very scared. There was no one else in the reception. As
I was leaving he was standing by the entrance door which made it difficult to pass him, anyway I walked out and he’s still shouting at me using abusing language, & said DONT COME BACK VERY AGGRESSIVELY.
I didn’t even look back. Very disappointed and disrespectful behaviour. LIKE HE NEVER GOT BASIC TRAINING FROM HOME.
How can you employ people like that.

I will now be making a complaint with the police and asking them to come to the unit with me and wait while I remove my belongings as I feel very u comfortable on my own.
I have found another unit and will be going to Putney in due course to empty out.
Black guy wearing a beanie hat front desk,

HE LOOKS LIKE FUZ FROM CAR SOS
(TV SHOW.)

I rang HR to complain and nothing was done about this guy.
No apology from company or phone all

GOT A REPLY FROM HR ASKING ME FOR CONTRACT NUMBER.
9288843
UNIT 2125

THIS COMPANY LOST 2x could have been long term Customer. Just because of his behaviour towards a customer.

SO ONCE AGAIN AVOID THIS PLACE GO YELLOW STORAGE
OR
GET A LOCKUP MUCH CHEAPER THAN THESE GUYS.

Amazing service from Gareth, the whole process was easy and stress-less!

Super helpful team!! Would definitely recommend for your storage needs

Gareth was very helpful and friendly - showed us around a couple of different size units, made sure we got a good deal and explained how everything worked. He even got me a trolley so I wouldn’t have to leave my stuff alone.

Caroline and Anthony are always very helpful and friendly; nothing is too much trouble for them. Thank you.

Anthony and Caroline were exceptional. We came to clear out our storage unit due to moving away and they made it such a smooth and stress free experience. It’s great to know such lovely and helpful individuals that care about customer service are still out there. Thanks so much guys, it really meant a lot.

Anthony was very articulate and efficient. Resolved are issue very quickly.

Great service, professional
and friendly

I’ve had a great experience with Shurgard Putney. The staff there are genuinely amazing always friendly, helpful, and professional. Every time I’ve needed assistance, they’ve been quick to help and made everything straightforward.
I also really love the Shurgard app. Opening the gate via the app is extremely convenient, and the whole system is close to zero contact, which is fantastic. You can book, manage, and access everything directly from your phone, which makes storage very easy to use.
The only small downside is that whenever you close a contract and later open a new one or renew, you have to upload your ID again. That’s not always ideal when you need something last minute. It would be great if there was an option to securely save ID details for future contracts, so returning customers don’t need to re-upload documents every time.
Overall, amazing storage, a smart system, and an outstanding team at the Putney branch. Highly recommended.

So easy to book and you can get a storage unit the same day. The staff at the office are really helpful, the storage unit is so secure and the trolleys are so useful when transporting your belongings. Make sure you download the app as this helps you gain access to your unit.

I can’t remember the name of the guy who helped me at the Putney store but he was really helpful and made the whole process really smooth and easy.

Very quick and easy to take on the unit including the app based acces

I arrived at the Putney branch to purchase a lock and I was informed that the last two locks had just been sold. The manager on the 03.03.25 informed me that there will be locks at the Wandsworth location. I told him I was in a hurry as I had movers waiting for me at that location. He then decided to drive me to the Wandsworth location and I got a new lock. He went out of his way to ensure I was assisted and I cannot thank him enough for all his effort.

Put the price up by £50.00 a month with only 1 month notice. Then after paying the increase I couldn’t get access at 7pm due to fault with the app. I work at nights and was unable to work which cost me money due to being unable to get into the storage unit. If the access code system was still in place I would have been able to still get into the unit but now it’s all operated by app to get access which is only for them to gain more money from data usage. not that it’s a problem but when it’s not working and can’t get access it’s becomes a problem. Will be looking else where.

Gareth was extremely helpful and friendly, he showed me around and told me everything I needed to know and answered all my questions! The unit is perfect and the whole place is very secure yet easy to use.

Thank you for recommending MOVEROO movers!

We had a great moving experience! The team was professional, efficient, and handled everything with care.

We couldn't have asked for a better service!

Everyone is helpful, great service and clean units

Everything was clean, The workers are really nice and helpful.

Gareth at Putney Bridge Rd is always exceptionally helpful. I am so glad I left another storage company to come to Shurgard. 5 star service