Shurgard Self Storage - Romford Reviews 102

I stored the entire contents of my home at Shurgard Romford, trusting that my belongings would be kept in a clean, professionally managed and properly pest-controlled facility.

When I removed everything from storage, I was shocked to discover clear and extensive evidence of mouse infestation inside my unit — droppings throughout, urine contamination, nesting material and significant gnaw damage. Furniture, soft furnishings, clothing and even electrical appliances have been destroyed or rendered unsafe.

This was not minor or isolated damage. It was widespread contamination of my household contents.

These were my personal belongings accumulated over many years, stored while preparing to relocate abroad. The financial loss and distress this has caused has been considerable.

Customers pay substantial monthly fees expecting basic standards of hygiene, maintenance and duty of care. In my experience, those standards were not met.

I would strongly urge anyone considering storing valuable household items here to carry out thorough checks and seek clear assurances about pest control before committing.

I reserved a unit online as I wanted to look at the size before I committed to renting it. When I went to view it the unit i was shown was by the lift. After i had decided it was for me and signed up, the unit I was assigned was not the same one. My unit is very far from the lift and the light doesn't work. When I mentioned this I was informed that a working light isn't a necessity as the hallway has light and when you book online you are assigned a random unit even if you have reserved one. The hallway does have light but it's difficult to see to the back of a big unit without a light. I was told a job can be logged with a handyman. Which seems pointless as once the unit is full the handyman will not be able to get to the light!
However both members of staff that I dealt with (Jack and Shona) were delightful. Very helpful and an absolute credit to the company.

Very easy to book, unit clean and instructions on how to access the unit were easy to follow

I chose Shurgard Self Storage and couldn’t be happier with the experience. The access was really easy (including a smooth app + code system), the units were clean and well maintained, and it offered great value for money compared to other places I looked.

Great, so easy to use and excellent access

Excellent service

Very nice service and very helpful

The process of getting a stoarge unit is very straightforward online and access to the unit is very easy once you get there but ensure you have the app downloaded and working as this is the key to quickly opening gates and operating lifts to your unit. Plenty of access for the van we used and access to trolleys & lifts was great (Rush Green Storage Units). Access to the units themselves was fine, corridors wide enough for the trolleys. Feel better my items are stored away safe & secure rather in some garage lock- up so worth paying a bit extra for the peace of mind.

Easy to follow instructions and easily accessible

Very clean tidy , such a great choice

Was surprisingly very straightforward to arrange online, with clear instructions. Shurgard were accommodating when I needed to shift my moving in date forward by a day. It was a Sunday with no staff at my storage site but I was able to go to another site to get the contract amended quickly. As a first-timer it did seem confusing trying to locate my locker as I couldn’t see the corridor signage but got there in the end. Can’t fault the customer service so would recommend!

Very professional and helpful staff

Because the doors into the building open outwards, it’s difficult to hold them open when trying to get a loaded trolley through on your own

Super service

Have never used self storage before! Found the process quite easy to book online!
Was very confused at first with all the codes to access building and lift!
The young man on reception was excellent very helpful and patient and polite couldn’t do enough to assist me!
Even though he had a difficult customer he was dealing with for ages, was happy to wait until he had finished so he could help me.
What a lovely young man!

Staff are very helpful storage unit very clean easy to use with the app so all is good plenty of room to store all our bits

The facility is fine however, the app to access main gate and doors is a bit hit and miss given the poor mobile phone coverage (O2). Internal doors and lifts can be key coded, but not the externals. I didn’t seem to be the only person struggling that day with this.

The booking process was quick, easy, and came with a great discount. I was kept informed at every stage of the hire, with clear updates on what I needed for moving day. The app was fully set up with my details, which made navigating the site seamless. Staff on-site were polite, friendly, and very helpful. Overall, Shurgard made storing my belongings completely hassle-free.