Shurgard Self Storage - Wokingham Reviews 73

Shurgard have been amazing during my time.
Staff are always helpful

Spoke to Kieran on the phone to see what can be done about my recent price increase. After a few days I visited the office to change units which saved over £80 per month! Great service by Kieran throughout

Visited to buy some boxes and was assisted by Kieran who offered to show me around the facility

Storage is easy to reach and to access. Store manager is very helpful and responsive.
5 stars

Great and efficient service from David

Team at Wokingham have been outstanding when it comes to helping out with issues I have had. Big shout out to Richard and Kieran who have always gone above expectations

Had a great first impression with the store. Booked online and popped into the office as I didn't know where to go. Great service by the team

A couple of months ago, I decided to take up a contract with Shurgard Wokingham to store some personal belongings. Initially, everything seemed fine the rates were reasonable and the process was straightforward. However, after only a short period, the rates almost doubled, which made me decide to move out.

Unfortunately, during this time, my family and I suffered the loss of a loved one. I informed Shurgard of my situation and asked if my contract could be adjusted on a weekly basis while I made arrangements to vacate the unit. Despite reaching out proactively, no one contacted me back. Instead, I was unexpectedly hit with a charge of over £104, which I found extremely unfair given the circumstances.

When I phoned to discuss the issue, the staff member I spoke to showed no empathy or professionalism, and even hung up on me. I found this behaviour completely unacceptable and unhelpful.

This is not the level of service you would expect from a business. My experience with Shurgard has been deeply disappointing unreasonable price hikes, lack of compassion, and poor customer service. I would strongly advise anyone considering using their services to look elsewhere, as there are far more respectful and understanding companies available

4Star
On-line application process and setup.
Getting on to site and on boarding.

Get some trolleys with brakes.

Maybe the facility is clean, secure and solid but I’m extremely disappointed since I vacated my unit early, thinking I can still use it to keep stuff until my last day and then found that they terminated my account because I didn’t lock it!

Shurgard Wokingham UK simply self-terminated my rental abruptly, even though I was paid up fully until the 19th Oct. They refused to refund me pro-rata un-used days and it simply makes it hard not to believe that they already re-rented my unit to someone else which feels incredibly unfair and opportunistic.

My experience with the facility has also been consistently frustrating since we agreed on a rental amount of around £85 (including insurance) from day one, yet without warning or justification, they increased it to over £105 after 6 months. That kind of treatment feels exploitative, and frankly, I can’t help but suspect greed is driving these decisions.

Great communications. App is really useful and helped with getting in and out of storage unit.

So far so good very easy to arrange guy I spoke to on the phone was pleasant

Richard was very kind and took time to explain to us our best options. He was patient and thorough in his explanations and went above and beyond for us, ensuring that our units were next to each other for convenience! The units were well kept and the facility was easy to use and clean!

Staff helpful sorting a tech issue with access on day 1. Annoying that you have to use their lock and key (for which there is of course an additional charge).

Really patient over the phone helping me work out what size unit I needed. Very friendly staff, took the time to explain everything and show me around the site.

Easy, simple process with friendly & helpful staff.

Excellent all round!
The whole process of booking online was simple and slick. Download the App which give access to all security points. I was assisted by Richard who was very helpful in getting me started.
Competitive pricing and great experience.
Would recommend.

Promptness professionalism clear advice going the extra mile.

Recent forced change of payment method from direct debit to continuous card payment poorly executed in terms of customer comms and takes no account of increasing the admin for customers to manage ongoing cards compared to direct debit management. Even if you change bank you can switch the direct debit using the cass service. Increase is customer administration time, decrease in convenience, poor communication for change, and no reduction in fees to compensate customers for a decision clearly based to only benefit the company. When I raised it with my storage facility it was laughed off and they clearly had no comprehension of what the change meant for the customer. Indicative of a company with no customer centricity.

only getting 2 stars as the facilities themselves are half decent, but I'll be moving out of principal before I have to change my card details at card expiry

Really simple, easy booking process. Good communication and great value for money.

Good access and easy to use app.