Shurgard Self Storage - Woolwich Reviews 135

Bret was very helpful. Excellent customer service.
Thank you.
Theresa

It was a great experience. Mark and Brent were more than helpful! I absolutely recommend!

BRET has been very professional and helpful, offered me options that could suit my need
Will definitely recommend their services.

Amazing services offered by the staff, Fred and Mark at Woolwich. The setting up process was smooth and stress free

I would like to thank to Bret and the manager for their excellent customer care.

Everything good

It was easy and amazing experience

Very secure and easy to access

As soon as you go through the sales procedure and sign up any pretence of customer service finishes.

You often can't get into your own unit because the entry system has failed again and they are waiting for an engineer.

This happened to me twice and I was unable to remove professional equipment and brochures for a trade show on the day and let down a client.

As for security it's a joke with the main gate often left open and random people and vehicles wandering around especially at weekends.

There is an historical problem of mice and rodent infestation.

Once you sign a contract the rent is increased at will with nothing to do with inflation or what you signed up ( I'm not talking about the special first month offers for £1 or whatever )

In Jan this year it went up 14% just like that. In 6 years it's gone from £160 to £320 a month no negotiation just an email saying that's it from next month.

When you come to leave and give the contaractual two weeks notice before leaving they change youre leaving date to 30 days.

The explanation is that the've already produced next months invoice and it can't be amended or rewritten.

" They also stopped doing any refunds in March "

Any complaint is shrugged off and you are told it's not possible to escalate to any manager

Instead you are given a generic " info email which is never replied to.

A complete disregard and contempt of any customer service.

Very good service and well presented.
The customer service was excellent and very respectful .

very relabel and save to use

Convient and the person that served me was helpful, nice and good guy.
Issues - mice…… there are mice everywhere, mice traps, droppings etc. The person ahead of me was complaining and was told it was because people were storing food. That may be so, but it’s the companies job to resolve and solve….. they have not solved the mouse problems.
Insurance - they make you take insurance but there’s is at least 50 % more expensive that shopping around. They wanted to charge me £18 / month for 2k value, I got it elsewhere for £14 / month for 8k value……

Never used storage before but the man at reception was very helpful at the Woolwhich branch.
The only problem i had as i booked online i had a second floor unit ,i didnt realise if you have heavy furniture you must book a ground floor unit as its impossible to put on small trolleys then take up in a lift.The man at reception sorted it for me straight away,hassle free

The site is understaffed and staff are disorganised and not aware of how to deliver customer service. Site is often messy and not maintained well at all. Gate often gets stuck and all staff say it’s nothing they can do. If I didn’t live close by I would never use this site it’s way too expensive for the level of service.

Overall satisfied, great 1st month offer and good customer service and friendly staff but missing a customer toilet accessible after the office hours.

Helpful staff! So easy to self use the storage.

It was a quick and easy checkin process with an extremely helpful staff member

Great staff easy process

Great experience

Helpful reception staff. Easy access with the app and security gates. High quality unit with easy ground floor access.