Shuropody Reviews 

First let me thank you for the quick and easy order service. Secondly thank you for my new shoes absolutely well made and fit like a glove.
I have one massive complaint, I cannot get in contact with your company. There's no after care service? Why is this? Several Email sent returns no email address can be found?
This is not good, this is a big no no for a company like yours with so much information on the website,but NO contact details?
This really need to be address.
Thank you for my new shoes.

Bought the Fatima sandals on 24 May in Exeter and they have broken. The straps that feed into the sole have come out and the cobbler says they are not repairable. The shop in Exeter has now permanently closed (not surprised because the staff were very rude) so I can’t return them there. As the day I purchased the shoes, the digital tills were broken so it was cash only so I don’t even have a bank receipt for them to prove their purchase. I explained all this when I emailed Shuropody but I have had no response. I’d never purchase another pair of shoes from them. Poor quality and not cheap

I have requested twice for me to be sent the return address for me to return parcel to Shuropody. I need it as soon as possible.

Excellent service and easy to use online shopping. Quality products are very reasonable prices.

Easy to order, parcel received the next day without paying extra

My partner purchased 2 pairs of shoes so that she could get the correct size. The pair that were returned were received by the company on the 15th July. We have communicated with the company twice and have not received any response or refund

Paid £50 for leather sandals for them to break after 6 weeks minimal wear. Now it looks like all stores are permanently closed!

Have been waiting nearly 5 months for a significant refund on a treatment plan I took out shortly before the Chelmsford branch closed in early March. Despite several emails to 2 different addresses, which now seem to no longer be active and being told it would be dealt with by "finance", I am no further forward and don't believe I will get my money back. Outrageous and shocking lack of customer service!

This business appears to have closed with no warning to customers at all! I travelled to the Watford shop this afternoon for my chiropody appointment only to find a note on the door informing of the store closure and a recommendation to go online for answers to questions When I went online, the website shows no information about the business folding - indeed it appears to have no problem, even indicating that all stores are still open. I found a local newspaper article which says the store closed 16th July 2024 and suggests that staff were also unaware of its closure until it happened. Comments by other customers indicate that the whole business has folded and many people - like myself - are left with unused credit from a payment plan. There is nothing to inform how or where to go to obtain a refund - no information about creditors or anything!

Sometime ago I paid in advance for a number of chiropody treatments. The branches I attended have all closed now and I was promised a refund for the three treatments not completed. The manager at Kingston, Helen, said she had sent my details to the finance dept for repayment. I have had the dept in touch with me asking for details as of today no payment has been made, I have tried to email them but the email address I have used before is being rejected and it is impossible to contact them by phone. I would give them a nil rating but that is not possible I have seen other people with the same problem. Anybody who has any luck with a refund please update

I purchased a pair of sandals which broke 12 days after I received them. It has proved impossible to get a replacement or refund because the email address has been rejected. I also used their online contact form but have had no reply. Appalling customer service. Irresponsible and dishonest company. Keeping my money when their product us faulty!!!

I bought a plan from Chelmsford branch last year. £120 for 3 treatments. I used one. The shop closed. A refund would be made to me within 4 weeks, apparently. If only!!!! They had advised that Winchester branch took the accountability. I phoned them at Winchester many times. I have been fobbed off with "our finance department is in India, so we cannot help you. " Now that is unreal in 2024. How do I get my refund???? Please someone help with this. Does anybody in Shuropody care? Being a pensioner I can certainly make use of the money I am owed. My refund claim was started on 29th February this year!!!

I sent back trainers to shuropody via royal mail tracking which showed it was received and signed for. However I have contacted shuropody twice to ask for a refund and have not received a reply. Will not use again.

I paid £ 225.-for a 6 treatments footcare pan on 17 August 2023. I had 2 treatments, last one on 28 March 2024 and then the shop in Kingston on Thames closed and left a telephone number to call. I have contacted Shuropody twice online, last online message end June 2024, but still no answer, for a refund of the remaining 4 treatments. What is happening??

We have been clients with Shuropody for over 15 years and the service and the staff have been great. Like some of the other reviews we went for our treatment only to find the store closed giving us no warning and we have called and emailed them but getting no response, sadly we dont hold out too much hope getting our money back for our prepaid foot treatments.

I requested a refund and return and have not heard any response back. I am not happy with the product as one of the shoes came yellow and looks worn. This is in no case worth the price. Perhaps this was a mistake, however, upon trying to get in touch in multiple ways, I have received no answer. Very poor communication and product.

Very happy with my boots. Good quality and very comfortable. Excellent service - I will recommend.

Very good service and well fitted shoes

I returned my boots to a store, as they had advised in their returns policy, the assistant said I would receive my refund within the week. I hadn’t received any communication in that week so emailed them, they assured me this would be processed but that they were busy. It is now nearly a month, I still do not have my refund! The store has now closed down, all my emails are being ignored or sent back to me. They are still trading online!!!! Do Not Trust this business!!!! I am truly very upset by them.

The adjustable slippers were just what dad needed for his swollen feet, and made him much more comfortable.