The quality of products is outstanding. My favorite thing about Shuuk is the wide variety of interesting and unique styles. There are funky cute styles as well as more understated yet elegant fashion.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We bought two items of clothing. They arrived but were velvet not the corduroy described in the advert, then the real problem began. We printed out the returns label but the local DHL shop refused to... Toon meer
Bedrijf heeft geantwoord
I'm from Uruguay and live in the United States; I learned about Shuuk through emails from the Uruguay Consulate. I decided to give Shuuk a shot, and I'm really impressed with the high quality of... Toon meer
Bedrijf heeft geantwoord
I ordered my usual jeans size, 29 (UK12)but they were at least two sizes too small, despite the label showing the correct size. I didn’t return them as there were no return instructions, they went str... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We connect the world through fashion, in a more affordable way
Contactgegevens
1317 Edgewater Dr , 32804, Orlando, Verenigde Staten
- + 1 888 99 74885 (SHUUK)
- hello@shuuk.com
- shuuk.com
3,7
Gemiddeld
621 reviews
Geen recente geschiedenis van het vragen naar reviews
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Great all around!
Always fast shipping, with super quick and helpful customer service, and the product quality is great. What's not to love?!
6 februari 2023
Antwoord van Shuuk
Hello Eylisia,
thanks for sharing your experience at Shuuk.com with other customers.
We are glad you are so satisfied with our customer service, as that is one of our priorities =)
Kind regards,
Shuuk team.
I have seen advertising in the past but…
I have seen advertising in the past but never ordered. The sale gave me an opportunity to buy some new sweaters, and I love them! They look great and equally important, they're very comfortable! 5⭐
4 februari 2023
Antwoord van Shuuk
Hello Andi,
thank you so much for such kind review =)
It is heart-warming for us to know that customers are so happy with our overall service.
Kind regards,
Shuuk team.
Antwoord van Shuuk
Hello Ronnie,
thanks for your review.
We are glad you are happy with the service we provide and we really appreciate you as a customer =)
Kind regards,
Shuuk team.
Wrong size sent
Wrong size sent.The reason I am so annoyed was I had emailed the company to amend my order from medium to large. The company corrected the order. I had contacted them within 5 minutes of ordering. When my order arrived they had sent medium. Not worth sending back as the quality of the material was not as I had expected. Very thin. The 2 medium sweatshirts i recieved although the same size were very differently sized. One was longer and narrower, the other shorter and wider. I am not talking cms I am talking 3 inches of difference. They fitted like 2 different sizes. I will not be ordering again from this clothing company. Inferior goods. They were meant to be adidas make but definitely fakes. Hence the one star review.
2 februari 2023
Antwoord van Shuuk
Hello Pauline,
I hope you are doing great.
We cant deny that It is a pity to receive this type of review without even giving us the chance to remediate the situation first.
Please remember that for any issues you might have,, you can just reach out to us via email at hello@shuuk.com
Kind regards,
Shuuk team.
Efficiency and good service
4 februari 2023
Antwoord van Shuuk
Hello Sheena,
thanks for your feedback. =)
Kind regards,
Shuuk team.
Antwoord van Shuuk
Hello Lisa,
Thank you so much for your review regarding our products quality.
As quality and good service are our most important priorities, reviews like yours make our team feel happy and proud!
Kindest regards,
Shuuk team.
Excellent product, excellent quality & excellent postage. Thank you!
Excellent product, excellent quality and excellent quick postage.
Delighted! Thank you!
Ruth
2 februari 2023
Antwoord van Shuuk
Hello Ruth,
thanks for your review regarding our products quality and our delivery's punctuality .
As quality and good service are our most important priorities, reviews like yours make our team feel happy and proud!
Kind regards,
Shuuk team.
Fast delivery and a higher quality than…
Fast delivery and a higher quality than the price would lead me to expect.
1 februari 2023
Antwoord van Shuuk
Hello Angela!
thanks for you feedback =)
As quality, good service and quick shipping are our most important priorities Therefore, reviews like yours make our team feel very happy and proud!
Kindest regards,
Shuuk team.
Easy to order good service all round
12 januari 2023
Antwoord van Shuuk
Hello Jannifer,
thanks for your 5 stars review =)
We are glad you are so happy with the service we provide.
Kind regards,
Shuuk team.
Shuuk has now responded to my e.mails…
Shuuk has now responded to my e.mails .Basically Shuuk is a very fair company . I am just old and not very tech savvy . Shuuk has agreed to help me with my returns and i would recommend them for the quality of their clothes.
1 februari 2023
Antwoord van Shuuk
Hello O Bran.
thanks for your review.
As we spoke via email, we have replied to all your emails all along and we definitely went an extra mile or two to help you with the issue you had.
Kind regards,
Shuuk team.
HAPPY BUT !!
Very. Good service kept me updated on delivery which arrive on time stated
Im a lady under five foot ( petite ) so took a risk and bought a mini skirt in the sale expecting it not to fit and return it .
Because it was a mini skirt it fit me perfectly it’s of good quality and a lovely colour I wished I had bought another one but it’s now sold out
I’m just disappointed that the company don’t do a petite range as I would definitely use them again if they did , so hope this is something they could look into in the future
PLEASE
24 januari 2023
Review zonder uitnodiging
Antwoord van Shuuk
Hello Lindsey,
thanks for your review.
Customer satisfaction is our number 1 priority, so we will definitely look int your feedback and make sure we offer a larger variety of sizes.
Kind regards,
Shuuk team.
Take it or leave it. updated
We bought two items of clothing. They arrived but were velvet not the corduroy described in the advert, then the real problem began. We printed out the returns label but the local DHL shop refused to accept them. Shuuk gave us a Take-it-or-leave-it option of travelling an hour or more to a DHL collection site of their preference or us arranging with DHL ourselves for a collection or us keeping the items. (We have already lost £5 carriage payment)
We would not recommend this company. Happy to communicate further with them - that'd make the fourth occasion. Following this review the money has been refunded and so I've changed the review to 4 stars. Thanks Shuuk. Hopefully the return programme can be improved.
17 januari 2023
Antwoord van Shuuk
Hello Roger,
thanks for your feedback.
We are sorry that you consider our return mechanism not convenient for you, but please understand that it is the only one we have in place as you can see in our Returns and exchanges policy:
https://shuuk.co.uk/pages/return-policy
In this situation, we have contacted you directly via email so we can look for an exceptional alternative for you to process your return easier and sort this out.
Customer satisfaction is our number one priority, so we are willing to go the extra mile to remediate this situation, so please reply to our email, and hopefully, this will have a happy ending.
Kind regards,
Shuuk team.
bought a Leather Ladies Backpack it…
bought a Leather Ladies Backpack it arrived on time looks great, then a few days later we get a bill from FEDX for the import and disbursement fees, in all more than half again of what we paid. would not have bought if we had known. all there stuff seems to come from Uruguay and no were doe's it state that you have to pay additional charges
Since I wrote the review I have upgraded my experience and have had contact with Shuuk to sort out the problem
11 januari 2023
Review zonder uitnodiging
Antwoord van Shuuk
Hello Iain,
thanks for your feedback.
We are happy we were able to sort this out and hope that we can have another opportunity to demonstrate why we have an excellent rating.
Kind regards,
Shuuk team.
Updating a post from Jan 4, 2023
Initially, I sent a rating of 1 star on Jan 4. In my rating I mentioned that the price points were affordable, however hidden fees were the reason for my rating. The manager emailed me the same day asking why I rated them low as they were a start up company. They offered to refund me money for a product I bought in exchange for increasing my rating. I was sent multiple emails about this (Jan 4, 5, 11). Some I ignored, and others I replied and explained that the rating was authentic and based on my personal experience and did not want to feel persuade in changing my rating. I declined any negotiation. On Jan 18, the company replied to my post on this platform. They mentioned, my rating was "negative, not accurate and that I didn't respond to any of thier emails to date" which is completely dishonest. I come back here to express that in my experience not only does this company have hidden fees, they have proven that their capable of making a customer feel bad for rating them low and then have the audacity to make it seem like the customer is dishonest. I will never use this service again and highly disappointed.
4 januari 2023
Review zonder uitnodiging
Antwoord van Shuuk
Hello Solei,
Once again, we find ourselves replying to yet another negative review for the same situation we contacted you via email to try to understand it better.
Here is the summary of what really happened:
On January 4th, you left a review talking about hidden fees, and since there are no hidden fees in our service we contacted you via email asking you to explain exactly what you mean by "hidden fees" because there are none.
Then our point was proven when after exchanging several emails you were never able to explain what fees you were talking about. Again, you were asked several times to develop what hidden charges you were reported, but, as we suspected, we received no feedback at all.
That situation (plus the fact that out of 552 reviews, you were the only one to talk about this) subtracts veracity from the whole scenario you presented.
Just to be crystal clear, we do not mind receiving negative reviews when they are real, because we understand that issues could happen and as humans, we can make mistakes. However, the reason we indeed contacted you looking for an explanation and to try to have that review reverted was simply because the one you made was not a genuine nor accurate statement.
Once again, we want to assure anyone reading this that there are no hidden fees in our service. Our pricing is transparent and all charges are clearly outlined on our website at the checkout.
Anyone can leave a Trustpilot review saying anything they desire (true or not), and that is understandable, so this scenario highlights even more the immense majority of positive reviews customers leave us (4.7/5 rating from 522 reviews) and becomes the exception that confirms the great feedback we receive for an outstanding service =)
Last but not least, you can still contact us via email at hello@shuuk.com in case you wish to elaborate on the "hidden fees" you initially reported.
Warm regards
Shuuk team.
Good website - easy to use.
Good website - easy to use. Good communication. The clothing is lovely and true to size. Delivered in about 7 working days.
4 januari 2023
Antwoord van Shuuk
Hello Heather,
Thank you very much for your review.
Knowing that you are satisfied with all aspects of your customer experience is the best reward for our work. =)
Kind regards,
Shuuk team
worst quality products.
8 december 2022
Antwoord van Shuuk
Hello Judy,
I hope you are doing great.
It is safe to say that we are still a start-up company and our main focus is customer satisfaction. As you can see on our Trustpilot average rating (4.6/5 from 553 reviews) we are a company that always delivers, and if anything goes wrong in any situation, we always make it right.
In this situation, it is a shame you gave us a 1 STAR review without even giving us the chance to assist you in the first place, and only because you did not like SOME of the items you purchased (which you returned and got a refund for). Because it is safe to say, you kept several items as well.
Gladly for us, most people LOVE the products you did not like.
Whatever the case is, customer service is our main focus, so we would like to know exactly what we can do to remediate this situation.
Last but not least, remember that if you have any questions, concerns, or suggestions, you can always get in touch with us at hello@shuuk.com.
Shuuk team.
First time customer
This was my first purchase and I'm pleased with the products. The jacket is exactly what I didn't know I was looking for. The fit is true to size. The sweatpants are soft and comfortable, also true to size.
5 januari 2023
Antwoord van Shuuk
Hello M. Aliff,
thanks for your review!
We are delighted to know you are satisfied with all aspects of your shopping experience at Shuuk.com =)
That is exactly what we aim for in every single order.
Kind regards,
Shuuk team.
Antwoord van Shuuk
Hello Ernest,
thanks for your 5 stars review =)
We are glad you are so happy with the service we provide.
Kind regards,
Shuuk team.
Great quality clothing at great prices
Great quality clothing at great prices. Always arrives in a timely manner.
12 januari 2023
Antwoord van Shuuk
Hello Angela,
Thanks so much for sharing your customer experience at Shuuk.com =)
Kind regards,
Shuuk team
I bought a dark denim jacket,which is…
I bought a dark denim jacket,which is actually true to size and exactly how it was described, some other retailers do not give an accurate description or the image of an item is not true to real life.
It is slim fitted, just the way I like it.
The delivery was on time and I had no problems buying from this online shopping company shuuk.
5 januari 2023
Antwoord van Shuuk
Hello Bilqees,
What a lovely review =)
We are very happy to know that you are delighted and love your purchase very much.
That makes us continue to grow because at the end of the day what matters is the satisfaction of our customers.
Kind regards,
Shuuk team.
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