SignaPay Reviews 108

run run run, crooked company.

12/01/25 update, they are so crooked they just debited my bank $75.00 for a $1,000 order last month that they shut down my account, refunded my customer from the money they were holding but yet debited my account as well then i had to contact my bank to reverse the $1,000 debit no they charged me for that money $75.00
this processor is a scam, stay away, they approve you, make 1 transaction they un approve you and hold your money for 1 year, they are scammers stay away

I love that some of the cost (credit card fees can be passed to customers- it should not be the sole cost of the business)
The processing is quick and efficient

Never leaving them, merchants come to your door and promise all this and that but when it comes down to it lie to your face. Signapay never lied to us and is fair priced through the thick of it.

This company is a thief. I signed on with swipesimple over a year ago. Signapay Is a third party to them. I was supposed to be signed up for PCI compliance with signapay And due to the agent that signed me up from the beginning did not sign me up with signapay or educate me that I needed to be signed up due to his lack of workmanship I was overcharged every month $80. I tried to contact my agent and I was getting no calls back or any contact at all. I knew I was getting overcharged but I didn't know exactly why. The agent that signed me up is no longer the company so a new one came in to help fix all his mess ups. I still find myself being overcharged by signapay And it seems that they do not want to refund me my money. I'm a small business owner that's barely getting started. I do not have money to just throw away. If they are going to keep overcharge people they need to make sure that the company that they are signed up with is doing their job because the one that hurts in the end are the customers like me. I believe they need to change their rules and regulations so it can be more clear to the customers that have signed on with somebody and has to deal with signapay. Signapay, you act like you were there to help people when actually you're hurting people and you do not care that you take advantage of small business owners or any business owners like me. Shame on you and I hope you have the decency to fix things so nothing like this can happen to other people.

I haven't heard back from you concerning my last experience with logging into your site.
¯\_(ツ)_/¯

I reached out to Signapay support with a question. One of the support team members, Emmanuel Fiorentino, responded promptly, providing me with the proper assistance. Thank you!

I worked for SignaPay for 17 days under the supervision of Manager Marco and Owner Joe. Despite fulfilling my responsibilities as a sales agent, I was informed that I would not be paid my basic salary.

The reason provided was that one of my clients, a food truck/catering business I signed, was flagged by the risk department for running high-ticket transactions. However, my role was strictly to source clients, collect legal documentation, and submit those documents to underwriting for approval. Once underwriting approved the account, I had no control over how the client operated their business or processed payments.

Owner Joe sent me text messages accusing me of being involved with the client’s activity, threatening to place me on the MATCH list to damage my career and prevent me from working in the industry again. These accusations are false, defamatory, and retaliatory. I have retained copies of all relevant communications as proof.

Despite having a valid contract entitling me to my salary, I have not been paid my two weeks’ wages in the amount of $2,500. This is a significant sum to me and my family, and withholding it is both unlawful and unethical.

Since SignaPay has refused to pay me, I have no choice but to pursue legal action to recover my wages. I am fully prepared to present my evidence, including written communications from Joe, to demonstrate their bad faith actions and breach of contract.

I was a SignaPay client for over 10 years and spent thousands of dollars with them. When it came time to close my account, they charged me a $495 cancellation fee and left the possibility of a waiver up to the discretion of the buyer of my business (if they take over my account they wave the fee) — who has already set up their own merchant account under a new legal entity.
After a decade of loyalty, I find it extremely disappointing that SignaPay would treat a long-standing client this way. To me, this looks like nothing more than squeezing out a last few dollars rather than valuing customer relationships.
If $495 is worth more to them than retaining clients and maintaining their reputation, then so be it — but I will never use SignaPay again and will advise others to avoid them as well.

The tech told me that they cannot see if my ex-partner has access to my account. I pay a lot for this system and should be able to expel someone who has access to my information.

Easy to use. Simple and reliable.

It was easy to do and instructions with great thank you.

Simple and fast process to change bank information.

Brandon Keeling of First United Bank in Durant, OK is a superstar. I love this platform. It is exactly what I wanted and needed.
Shelly Howington
VCMM

Very helpful staff, answered all my questions, helped me with the entired process. They were friendly and curtious.

The Customer Service Rep was very knowledgeable. However, their hands were tied when it came to resolving my issue. My CPA needs an invoice and statement for the new PCI compliance fee of $9.95. This is something that needs to happen for your customers. Our business needs need to be met.

Excellent customer service when we had a problem.