Buying a car from SCS was a really good experience, no hard sell, and plenty of freedom to look at the car and test drive alone. I purchased a high spec BMW 540i which was finished and professionally... Toon meer
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5 star rating all the way!!! I bought my Nissan x-trail from signature car specialists this week and I must say from start to finish I can’t fault anything. My car has been mechanically checked the... Toon meer
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I'd avoid! Bought an A3 from here, dealer failed to mention the that work had been done to bypass the catalytic converter which is an illegal modification due to the emissions. They also mentioned... Toon meer
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Great experience start to finish and even the after care. Never failed to answer the phone and gave straight answers. A calm buying experience with no rushing around. And even with a small issue wi... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Award winning German Vehilcle Specialists. Signature Car Specialists.
Contactgegevens
Time Technology Park, Blackburn Road, Simonstone , BB12 7NQ, Burnley, Verenigd Koninkrijk
- 01282777786
- sales@signaturecarspecialists.co.uk
- signaturecarspecialists.co.uk
4,4
Uitstekend
113 reviews
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Avoid like the plague!
I am giving it 1 star because visually the car is a nice looking car. That's where the positive feedback ends.
From the minute I dropped the delivery driver off to the train station I've had problems with the car and the shocking customer service from the dealer.
Within 1 minute of driving away an engine light came on in the car. Not what you expect after paying £18495 + £200 delivery costs and an RAC safety check & platinum warranty. The dealer initially seemed helpful they booked me into a local garage who couldn't see me until 2 weeks time. The car ended up having to go to Mercedes which was booked in a few days later who then advise me my brakes pads were 3mm which is below what the RAC safety check should allow. I made the dealer aware this is unacceptable after owning the car for such a short time and they ignored my emails. Then a few weeks later another engine light comes up so back to a 3rd garage who now confirm the brakes are at 1mm so no choice but to replace the pads and discs to keep my children safe. I submitted a report from the garage with photos of the pads and brakes to the RAC dispute team to complain and the dealer is refusing to compensate me and the RAC are useless. If you think you have peace of mind with an RAC approved car and warranty. THINK AGAIN.
Shocking customer service Signature Cars and clearly in house/ dodgy MOTs! Avoid avoid avoid.
I'm taking this further so no need to comment back trying to redeem yourselves thanks!
28 juli 2023
Review zonder uitnodiging
Antwoord van Signature Car Specialists LTD
Thank you for your feedback, and we’re sorry to hear about your concerns. We take customer satisfaction very seriously, and we'd like to clarify the situation from our side, based on the facts.
Firstly, you viewed the vehicle at our showroom and test drove it prior to purchasing. At that time, you requested delivery and mentioned that the vehicle would be inspected by your father, who is a mechanic. We proceeded with the delivery and, as requested, the vehicle was checked over by your father, who gave it the all-clear.
Shortly after the vehicle was delivered, the engine management light (EML) came on. At that point, we offered you the option to return the vehicle or have the issue addressed at a garage of your choice. The car was then booked into a local specialist who identified a potential issue with the oxygen sensor and replaced it. We covered the cost of this repair. They also carried out a full inspection and gave the vehicle the all clear.
After replacing the oxygen sensor, the EML light reappeared. The vehicle was then taken back to the same garage, who revised their diagnosis and discovered that the issue was not the sensor but rather a software update recommended by Mercedes Benz. We advised you to take the car to the Mercedes main dealer to carry out the necessary update.
At Mercedes, the software update was successfully carried out, which resolved the issue. Mercedes also conducted a full vehicle health check and made a recommendation regarding the rear brake pads. When the vehicle was sold, the brake pads had 5mm of wear remaining, which is well within the acceptable range. The vehicle’s onboard computer is designed to alert drivers when brake pads are nearing the end of their lifespan, typically around 5000 miles in advance. In this case, the system did not indicate any urgent issues with the brakes at the time of sale.
We understand that main dealers may recommend changes to parts based on their own policies, but it’s important to note that the brake pads on your vehicle were not at an end-of-life condition when you purchased the car, and there were no immediate concerns regarding safety.
We appreciate your feedback and regret that the experience did not meet your expectations. We strive to ensure all vehicles are in top condition and that our customers have a positive experience. If you have any further concerns, we are more than happy to discuss them further.
Best regards,
Paul
Signature Car Specialists
I recently purchased my car from SCS
I recently purchased my car from SCS. My experience can only be described as completely flawless.
From my initial contact the staff were exceptional in their customer service and knowledge base about their vehicles.
They take great pride in their vehicles which are highly maintained and look absolutely stunning.
I would definitely recommend SCS to anyone looking for highly professional and friendly experience.
6 november 2023
Review zonder uitnodiging
Antwoord van Signature Car Specialists LTD
Thank you so much for your wonderful feedback! We're thrilled to hear that your experience with us was flawless from start to finish. It’s fantastic to know that you felt well taken care of and appreciated the professionalism and knowledge of our team. We take great pride in the quality and presentation of our vehicles, and it’s rewarding to hear that it made a positive impact on your experience.
We truly appreciate your recommendation and look forward to assisting you again in the future!
Best regards,
Paul
Signature Car Specialists
Highly recommend
Highly recommend. Smooth process, stress free and very helpful. Key attention to all details.
6 november 2023
Review zonder uitnodiging
Antwoord van Signature Car Specialists LTD
Thank you for your kind words and recommendation! We’re delighted to hear that your experience was smooth and stress-free. Attention to detail is something we truly value, and it’s great to know that it made a difference for you.
If you ever need anything in the future, don’t hesitate to reach out. We look forward to assisting you again!
Best regards,
Paul
Signature Car Specialists
Mint car, excellent and pleasant experience
I have recently purchased my new car( 335d) from this dealership, and there is only one word to describe it, mint. The exterior, interior and mechanical side of the car is perfect. This was but far the easiest purchase I have made, due to past experiences when buying a car I expected a long and hard process when buying the car yet I was treated respectfully and the process was suprisingly very quick and easy. I would definitely be buying more cars in the future from this dealership and would recommend this dealership to anyone and everyone.
30 oktober 2023
Review zonder uitnodiging
Antwoord van Signature Car Specialists LTD
Thank you so much for your fantastic feedback! We’re thrilled to hear you’re so happy with your BMW 335d — it’s great to know that everything, from the car’s condition to the buying process, met your expectations. We always aim to make the experience as seamless and straightforward as possible, so it's wonderful to hear that you found it quick and easy.
Your recommendation means a lot to us, and we’re excited that you're already thinking about returning for future purchases. We look forward to assisting you again!
Best regards,
Paul
Signature Car Specialists
As a returning customer
As a returning customer, I recently picked up another gem from this place - a BMW 120d. The entire process was just as smooth and satisfying as my previous experience. The car? In stunning condition, just like last time.
It’s evident they take real pride in their vehicles, maintaining them in top-notch shape. The staff, as always, were fantastic—knowledgeable, friendly, and they made the whole process a pleasure.
For anyone looking for a fantastic car and a hassle-free buying experience, this is the spot. My BMW 120d is another winner, and I'm thrilled to be back for round two with this awesome team!
7 november 2023
Review zonder uitnodiging
Antwoord van Signature Car Specialists LTD
Thank you so much for your incredible feedback and for returning to Signature Car Specialists for your second vehicle purchase! We’re thrilled to hear that your experience was just as smooth and satisfying as your first one. It’s great to know you're loving your BMW 120d — we truly take pride in the condition and quality of the cars we offer, and it’s wonderful to hear that’s evident to you as a returning customer.
We’re also really grateful for your kind words about our team. We always strive to provide excellent service, and it’s rewarding to know that you found the process enjoyable once again.
We look forward to assisting you with any future car needs, and we’re thrilled you’re happy with your new vehicle!
Best regards,
Paul
Signature Car Specialists
Faultless service
Faultless service, really helpful throughout the whole buying process. Would highly recommend.
Thank you.
1 november 2023
Review zonder uitnodiging
Antwoord van Signature Car Specialists LTD
Thank you so much for your kind words! We're delighted to hear you were happy with the service and found the buying process smooth and supportive. It was a pleasure helping you, and your recommendation truly means a lot to us.
Wishing you many happy miles in your new vehicle, and please don’t hesitate to get in touch if there’s anything we can help with in the future.
Best regards,
Paul
Signature Car Specialists
Dodgy dealer! Recommendation: AVOID!
Dodgy dealer, even tried to blackmail me upon (paid) receipt of the car!
All sweetness, until we discovered a major, non-advertised and never mentioned huge scratch all over the rear windscreen. At that point, and given that we arranged a pick up on arrival by airplane, the so-called dealer tried to blackmail us into not complaining! However, by then we already paid and got the papers.
Within days, the car showed a serious oil leak. Following the RAC warranty procedure, I took it to Audi who discovered that whoever did the service incompetently used two washers instead of one. Also, despite the car being advertised as fully and newly serviced, they discovered that the brake fluid hadn't been changed.
RAC refused responsibility and blamed it on the dealer. The so-called dealer claims that they should have been contacted (not RAC procedure at all) and denies any responsibility, as usual. They even laughably threatened to sue for giving them bad, factual marks in an invitational RAC survey! Hence, I doubt that even most of the reviews here are real and not left under threat of supposedly legal action.
Either way, there is zero trust here, they have broken it every single time. Based on our personal experience, there is only one recommendation we can give: AVOID AT ALL COST!
PS: The "response" below is utter rubbish, of course, only confirming these are indeed DODGY DEALERS. Again, AVOID AT ALL COST!
11 september 2023
Review zonder uitnodiging
Antwoord van Signature Car Specialists LTD
We’re sorry to hear that you were unhappy with your experience. At Signature Car Specialists, we pride ourselves on going the extra mile for our customers, and your case was no exception.
To clarify the situation: we understand that you were on a road trip to Poland when the vehicle you had previously purchased from another dealership broke down. In an effort to assist you at very short notice during this challenging time, we personally delivered your new vehicle to Heathrow Airport upon your return to the UK — something we were happy to do to help accommodate your needs so that you could continue your road trip.
At the point of handover, you raised a concern about a minor mark on the rear windscreen. This was a superficial imperfection, expected on an 11-year-old vehicle. Despite this, you made an unreasonable demand for a substantial reduction in price, which we felt was not justified. We were transparent in our communication and made it clear that if the vehicle did not meet your expectations, you were under no obligation to proceed. You ultimately chose to go ahead with the purchase voluntarily.
The oil leak issue that later emerged was the result of specifically, an error involving the use of two washers instead of one. Although we understand you pursued this through the RAC warranty route, we were not contacted directly at the time, which limited our ability to assist further.
It’s unfortunate that your review seems to reflect disappointment over not receiving a discount, rather than the service or vehicle itself. We always aim to treat every customer fairly and honestly, and we stand by how we handled this situation.
Best regards,
Paul
Signature Car Specialists
Brilliant company to deal with
Brilliant company to deal with. Bought a beautiful 2016 plate BMW X5 from these guys and we are overjoyed. 4 weeks in a part failed and they fixed the car the very next day and we got a like for like replacement for 24 hours and they fuelled it too. Highly recomended.
29 juni 2023
Review zonder uitnodiging
Antwoord van Signature Car Specialists LTD
Thank you so much for your kind words and for taking the time to leave us a review. We’re thrilled to hear you’re enjoying your BMW X5 – it’s a fantastic choice! We're also really pleased we could get everything sorted quickly when the issue came up. Customer satisfaction and peace of mind are incredibly important to us, so it's great to know you felt looked after.
We truly appreciate your recommendation and look forward to being of service again in the future!
Best regards,
Paul
Signature Car Specialists
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