I have previously ordered quite a few things from Ailk Maison. A cashmere coat, two pairs of silk pajamas, a blows, a wool jacket and eye masks. That all went smoothly. The quality was al... Toon meer
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Lees wat reviewers zeggen
This is an absolute disgrace. My order was supposed to arrive in July, but it never did, and they still haven’t refunded me. They’re hiding behind excuses, claiming staff changes and that people left... Toon meer
Bad customer communication, delays in shipping that were definetley not made clear pre-purchase. Dress arrived super creased. Although the design itself is nice, the quality of the fabric is thin loo... Toon meer
Bedrijf heeft geantwoord
After reading all the reviews I really didn’t expect anything! HOWEVER (to my own surprise) I actually did receive my order yesterday (8th January), that I ordered back in mid-December. The quality... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Silk Maison strives to enhance your life-wear using luxurious silk accompanied with our elegant design, allowing you to look and feel effortlessly glamorous. Every piece of design incorporates contemporary aesthetic and classical tradition, blending into the collections that encapsulate an entire look from day to night, city to home.
Contactgegevens
1625 Mid Valley Dr, Ste 1 Steamboat Springs, CO 80487, USA, 80487, Steamboat Springs, Verenigde Staten
- +1(484)3709774
- support@silkmaison.com
- silkmaison.com
1,4
Zeer slecht
297 reviews
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Silk Maison is a scam
I never received the dress I ordered from Silk Maison, even though I payed for it. I contacted the company about delivery, but received a fake tracking link. Everything looks very real on their website and Instagram, but it’s a scam.
27 juni 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Signe,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant.
Could you please let us know your order number so that we can feedback to the customer service to check?
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
a 10$ dress marked up to 200$
The dresses aren’t silk they are a see through cotton fabric, I ordered a black silk dress and it was ill fitting, badly made, and not the material the website said it would be. The shipping takes months and it is definitely not worth the price tag.
25 juni 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Paige,
We are really sorry to hear that you are not satisfied with the quality of our products. :(
Our customer service staff has also processed your return for a refund. If you are angry because you were not refunded your $18 shipping cost, we apologize. However, our website policy states clearly that $18 shipping fee you paid for your order is non-refundable. When we send you the package and you receive it successfully, the shipping cost will have done its job and charged by the logistics provider.
Thank you for your understanding and patience.
Best regards,
SILK MAISON Customer Service
Do not buy from this website
Do not buy from this website, I fully believe it is a scam. My order took over six weeks to arrive. When it did arrive it looked nothing like the pictures. Terrible quality and fit, completely unwearable. When I tried to return it they gave me three addresses and never replied when I asked which one to use. I paid for a tracked package return which says it has arrived but they will no refund me. I'm short about 200 euro. Would really recommend against using.
24 juni 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Jenny,
We are sorry that we were not able to give you a satisfactory shopping experience.
When we checked the status of all the returned packages, we found that your return logistics had not been updated for a long time so we immediately contacted you to verify the situation. Then you replied that the package was delivered on June 8, which is inconsistent with the logistics information we saw, so we hope you can provide a screenshot of the package you saw delivered, so we could process your refund. But you didn't reply instead we saw your comment here.
Please provide the customer service with a screenshot of your package delivery after you see our response. We are sure they will process your refund as soon as possible after confirmation.
We apologize for any inconvenience caused to you.
Thank you for your time and cooperation.
Best regards.
SILK MAISON Customer Service Department
I'm attaching your email that you repliead me that my order sent via DHL and Invoice
Hi Silk Maison team,
You said that you never promise me to send my order via DHL . You replied to my comment that I liead to everyone about shipping.
Please see the email that you sent me when I ordered. In the above of the Invoice you wrote me that "Your order was shipped via DHL Express
Invoice for order #172916
Hi Eliza,
Here are the details of your order placed on June 3, 2022:
And after 1 month I received an item and paid for customs clearance and I didn't like the quality, it was really cheap. I never wore it and the next day I got in touch via email how can I return .And you replied as returning country Czech Republic. But you said that you are US based country. You again lied .So I paid for returning shipping too and the Czech Republic customs clearance fee was unexpectadly expensive . The item received in good condition to your hand and it passed almost 2weeks and you don't want refund my money. You said that you are partially refund but you don't have the right to refund half. Because for shipping you never paid!!! Refund my money fully!!!!
What an arrogant answer. Dear buyers, be careful, and avoid from this seller!You can see from their response to the customers how their customer care is . They place the blame on the customers, not themselves, and never take any responsibility. They are faceless.
Silk Maison team , I wrote that if the item won't reach by June 15, please cancel, you said that you already dispatched and it's very complicated top stop the shipping and you shared a tracking number that had not moved for weeks and it was in Chinese. Since you said we can't stop it, I said okay, if it will be on time , then no need to stop. You told me don't worry. After you said we did it with fast shipping, and you even said we dispatched it via DHL in the web site live support correspondence. I have all the screenshots of the correspondence, I can share. It's been more than half a month since I ordered and now you say this is normal procedure? I have placed an order for the special day and I have been writing to you from the beginning so that it will reach this date, why should I order you if I have to wait for more than 1 month for my cargo? are you making fools of your customers? You are a faceless chinese seller, you are a liar, you are not an American at all, if you were an American you would not leave 100% of the customer as a victim... Shame on you!!!
23 juni 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Eliza,
Thank you for your reply.
If our response has made you uncomfortable, then we apologize. This is part of your conversation with the online customer service, we have pasted the text here because we were unable to reply with a picture.
(01:01:17) whisper
we will contact our logistic to try to stop and exchange it for you. Still, please understand that the cancellation might fail as your package is on the way now. We will inform you of the result within 1-3 business days by E-mail. Please note to check.
(01:02:05) Visitor 83268905
ok , please let me know for how many days it will be deliver to my address?
(01:02:25) Visitor 83268905
I want to know all tracking information
(01:02:32) Visitor 83268905
step by step
(01:03:12) Visitor 83268905
AliExpress is also gives to all customers all tracking information step by step
(01:04:00) Visitor 83268905
don't stop my order but I want to know that you dispatch with rush shipping company
(01:05:36) whisper
We are sorry that we do not offer expedited shipping， but we strive to provide you with the fastest delivery.
We have also copied the latest logistics information for your package here.
2022-06-25 09:37
TÜRKIYE, Turkey, Send item to customs (Inb)
We apologize for the inconvenience and unpleasant shopping experience caused to you.
If we promised you that your package would arrive on time but it didn't, that is indeed our responsibility, but we really didn't promise you that because we can't guarantee the situation in transit.
We know that no amount of apologies can make up for the unpleasantness you have experienced, but we are still sorry for everything you have suffered.
We are sorry and thank you for your time.
Best regards.
SILK MAISON Customer Service Department
Definitely a scam website don't even bother
First of all, I waited almost 2 months for this dress to come. It was not posted anywhere that it would take a month and a half just for the order to be processed. When I got the dress, I laughed at how cheaply made it was. I tried it on and the side seam ripped. The fabric itself looks so cheap and thin. Felt like $10 dress from shein quality. When I asked to return my product for a refund, they were not cooperative at all. They offered to send me a new dress but the quality is so cheap I didn't want a new dress, I just wanted my money back. Will never order from this store ever again.
18 juni 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Customer.
We are sorry for the unpleasant experience you had.
Because you did not provide your name or order number so we do not know the details of your order. However, we are confident that if you contact our customer service staff within the time frame specified in our policy and state your request, they will resolve your issue in a timely manner. When you are not satisfied with your clothing, customer service will usually offer you a refund or a replacement. You can ask for a refund instead of a replacement.
If your problem has not been solved yet, please reply to us with an order number. If it has been resolved, then have a nice life.
Thank you for your time.
Best regards.
SILK MAISON Customer Service Department
Yikes!
Yikes! Should’ve read the reviews before I purchased from this company. Just don’t do it. They’re a scam. They sent me the wrong product and want me to pay for shipping to send the item back. Wasting my time AND money. Why should I trust that I’ll ever see my money again once they receive the item if I can’t even trust them to send me the correct dress that I paid for in the first place? I talked to them for a week before giving up and just reporting them. I mean I thought lilysilk was bad but wow lilysilk is 1000 times better than this horrible company. They overprice the crap out of these polyesters and don’t even give you what you ordered. I can’t wait to show screenshots of their service to everyone. Guys, save yourself the headache and just don’t purchase from this horrible place. They don’t have good service, no matter how good you think their site looks, if they don’t have good service & they screw up (or you don’t like your item) say good bye to the hundreds of dollars you spent on it. Genuinely, just save time and money and go somewhere else. This isn’t it, sis. And looks like trustpilot noticed that they’re faking their reviews too…. If a company had good service, and good product… they wouldn’t need to fake their reviews! Guys let this company’s review speak for itself.
EDIT: Just don’t trust them. I read their reply. Yes, thanks for sending me an item that is 2 sizes too big and blamed ME for not knowing what size it was. They kept trying to tell me they sent the correct size They even told me they probably did send the correct size after I told them it was wrong. The item is useless… waste of time and money. I do NOT recommend. Their reply will speak for itself on how they tried to handle it.
Good thing I have screenshots of everything.
13 juni 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Maya,
When you contact us, we have been doing our best to help you resolve the issue of sending the wrong item. We promise to reimburse you for shipping costs after we determine that the wrong item was sent. We do not provide return labels, so covering shipping costs is only possible on a reimbursement basis.
To reduce your concern, we also offered to arrange for a replacement while you send the package back but you never replied either. Now the wrong item is kept by you and the money was refunded to you.
We are sorry for the unpleasant experience we have given you.
Thank you for your time.
Best regards.
SILK MAISON Customer Service Department
Very grateful to receive a product from…
Very grateful to receive a product from the company, fought for a month with multiple emails. Due to the companies behavior I thought that it was a scam.
I was positive that I had lost my money. All my wife wanted was a silk robe, She finally received one.
It was worth a month of stress and emails to make her happy.
Please be aware when ordering from this sight.
4 juni 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Brian.
We don't quite understand why you wrote another bad review. You sent us an email after you received your order saying that your wife was happy with the robe she received. Then we kept getting more and more bad reviews from you. What is the reason for this behavior?
We are also confused by this review you posted. You say you lost your money but then you say you received the robe. Isn't it a normal transaction situation that you pay for clothes and receive them? Your behavior leads us to ask: Are you hired by someone to smear us?
Thank you very much for your time
Best regards.
SILK MAISON Customer Service Department
Poor quality
Poor quality, like aliekspress. Very long shipping, not worth of money
30 mei 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Mrs Indrė.
We are really sorry to hear that you are not satisfied with the quality of our products. :(
However, the main products we sell on our website are silk products, which are inherently very light and thin. We sincerely hope you will understand that silk products are not of poor quality.
With regard to shipping, we are very sorry to keep you waiting.
Due to the current global COVID-19 pandemic disruptions, the shipping times for some orders have be affected.
But this is really out of our control. :(
Again, we sincerely hope you will understand.
If you have any special requirements regarding the shipping of your order (such as ordered for special events), please do contact us in advance and let us know your requirements so that we can help you in time to avoid any inconvenience to you.
Also, for orders with long shipping times, we will compensate our customers accordingly. Please contact us by email upon receipt of your order to receive the compensation.
Thank you so much for your understanding and patience.
We wish you all the best and safe! :)
EMAIL: support@silkmaison.com
Best regards,
SILK MAISON Customer Service
The pictures are nothing like what you…
The pictures are nothing like what you get. It's not a total scam because I was able to return the garment, but it cost me time and money.
26 mei 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Sarah.
We are sorry to have made your shopping experience so unpleasant. :(
Please tell us your order number so that we can better help you.
And sorry that we are a little confuse by what you saying "The pictures are nothing like what you get".
Do you mean that the product you received was not what you expected? Or did we send you the wrong clothes please?
We want to explain that because the pictures on our website are taken under different lighting and filter effects, so THERE WILL BE A LITTLE DIFFERENCE IN THE REAL THING. We sincerely hope you can understand. :)
We feel so sad that you are not satisfied with our return process. :(
But shopping online is inherently a little risky, as there is always the chance that the items are not the right size, or that the items do not meet our imagination or expectations, so some times we have to return the items.
But it is our policy on our website that customers have to cover the return shipping costs. So we hope you will understand.
Once again, we deeply apologize for wasting your valuable time again when you read our reply. Please forgive us. :)
We hope you have a beautiful day!! :)
EMAIL: support@silkmaison.com
Best regards,
SILK MAISON Customer Service
Good tapan jha sir
21 mei 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Sohib.
Thank you so much for your feedback on Trustpilot!
We are really really delighted as if we had received a surprise gift when we read your review of SILK MAISON. :) :)
In your spare time you can browse our website,～～～
We have many new arrivals and many moving discounts!!! :)
You are welcome to choose one piece for yourself to reward yourself for your daily efforts!!! :) :)
We hope we can bring you a really pleasant and unforgettable experience!
Have a really beautiful day!!! :) :) :)
Our customer service EMAIL: support@silkmaison.com
Best regards.
SILK MAISON Customer Service Department.
SCAM DO NOT ORDER!!!!
ZERO STARS!!!! i ordered a dress for my graduation that never arrived. Tracking information was fake and it says delivered and SIGNED!!! I have not signed anything and I have been tracking this package daily for WEEKS!!! I just want my money back!!!!!!!
16 mei 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Francesca.
Thank you for your feedback on Trustpilot!
We are so sad to hear that you don't believe in us so much. :(
Tracking number: SF6043358673295
420021139274890261786344599975 (your local USPS tracking number)
However, at the very least, please CONTACT YOUOR LOCAL POST OFFIC FIRST TO COLLECT YOUR PACKAGE. This is in case the package is overdue and destroyed.
(Regarding the tracking information, it is your local post office that changed the tracking information as signed for, we have reminded them of this and they will be aware of it in the future.)
Because we sell all over the world, we will not be able to personally check the shipping and delivery details of your package once it has arrived in your local country.
But when we saw the email you sent us on 5/16, we have checked with your local logistics provider immediately. It was only yesterday that they replied to us.
So please have a look at the email we sent you yesterday. As USPS failed to deliver your package and then they took it to a post office near you.
Please CONTACT USPS AS SOON AS POSSIBLE TO CHECK THE DETAILS OF THE DELIVERY OF YOUR PACKAGE AND TO COLLECT IT.
If they are unable to locate your package for you, please ask them to provide you with A PROOF THAT YOUR PACKAGE HAS NOT BEEN SIGNED FOR. This way we will be able to apply a replacement or refund for you.
Again, we apologize for any inconvenience caused.
Hope you will receive your package soon with the help of your local post office.
Tel: 915 197 197
EMAIL: support@silkmaison.com
Best regards,
SILK MAISON Customer Service
-1 STARS, total scam!
If I could give this company -1 stars, I would!!! This company is a total scam. They provide fake tracking information and lie about items being delivered. The “tracking number” they provided claims that my package was delivered via USPS, however the tracking number is not recognized by USPS system. There customer service is a coverup as well, you are constantly told to wait for logistics to contact you which can take up to 24-48 hours. Do not order from this company!
10 mei 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Ashani.
Thank you for your feedback on Trustpilot!
We are very very sorry that you still have not received the dress you have been waiting for.
This is the correct USPS tracking number for your order: 420768399400136109361287594169 (and this is the tracking link:
https://t.17track.net/en#nums=420768399400136109361287594169).
Please try to provide it to USPS to verify the exact delivery details of your package.
The logistics shows that your package was successfully delivered on 2022-05-09 09:39 BOWIE, MD 20716, In/At Mailbox.
Again, please LOOK FOR IT IN THE MAILBOXES NEAR YOUR HOME OR NEIGHBORHOOD, or ASK YOUR NEIGHBORS if they have collected the package for you.
As your package is shown as having been successfully delivered, now no matter how many times we contact them, they will not give us any valuable information, and will just repeat that the package has been successfully delivered.
After all, our logistics department is too far away from them to go and check with them personally.
So again we are really sorry to bother you. As USPS is closer to you, if you contact them, they may be able to provide you with more useful details on the delivery of your package.
If you still can't find your package in the mailboxes near your home, please contact USPS again to see where they have left your package at, or you can also ask them directly for a photo of your package when they delivered it.
If they still can't help you find your package, please try ASKING THEM FOR A PROOF OF LOSS and PROVIDE THE PROOF TO US so that we will be able to process a replacement or refund for you first.
Here is the USPS Tel for your use: 1-800-275-8777
We sincerely hope you can understand that this has been the best we could do for you.
And thank you so much for your patience and cooperation.
We cross our fingers that you will find your package soon. :)
SILK MAISON customer service EMAIL: support@silkmaison.com
Best regards,
SILK MAISON Customer Service Department
Keine Rückzahlung für fehlerhafte Ware
Ich habe ein Kleid für 150€ bestellt, das leider ganz anders gesessen hat als auf der Website. Das Oberteil war so freizügig, dass man es unmöglich außerhalb des Hauses hätte tragen können. Deshalb musste ich es leider auf eigene Kosten zurück schicken. Leider habe ich dir Rückzahlung nur erhalten. Ich würde dort nie wieder bestellen!!
10 mei 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Jacky.
Thank you for your feedback on Trustpilot!
But we would like to make it clear.
1, Your order on our website is not 150€ euros, but $150 USD.
2, Regarding the SIZE of the dress. We are very sorry that the black dress you love did not turn out the way you expected. However, the fact that the dress was not the right size does not count as "faulty goods", which is also clearly stated in our return policy on our website "If your product is not working due to a material or manufacturing error or you have received the wrong product, please email us at support@silkmaison.com within 14 days with an appropriate photo description. We will provide you with a specific solution.".
Please refer to it.
And in the process of online shopping, it is very normal that the size does not fit, since you can exchange the goods anyway. So again, the dress in your order just does not fit, THIS COULD NOT COUNT AS "AN ERROR WITH OUR PRODUCTS". Please understand.
3, Regarding the "exposure issue" you mentioned. Emmmm,,, because of the unique design of our dress, we're not sure IF YOU PUT IT ON BACKWARDS when you tried it on (since we've had customers put it on backwards when they tried it on, haha).
4, Because THE RETURN TRACKING NUMBER you provided us with DID NOT WORK and we STILL HAVE NOT received your return.
Our fellow have also spoken to you many times about this issue and we are so sorry that we cannot offer you any help with the logistics of your return.
Again, please CONTACT THE CARRIER WHO SENT YOUR RETURN for assistance again. Either by providing us with THE CORRECT TRACKING NUMBER or by asking them for A PROOF that your return was sent to the CORRECT address we provided to you, so that we can process your refund for you first.
We sincerely hope that you will receive a response and assistance from DHL soon so that we can help you process your refund soon.
And we look forward to hearing back from you soon. :)
Our customer service EMAIL: support@silkmaison.com
Best regards,
SILK MAISON Customer Service Department
Absolutely the biggest scammers and so…
4th June 2022
Sent returned parcel to Germany now
Still waiting for a refund one month later!!!
Buyer beware!!!
No reimbursement received
Latest updated 10th May 2022
Advised that customs must have rejected the parcel
Absolutely not
The parcel has returned addressee rejected
Another excuse
They rely on you not making a fuss but this is theft and fraud
Thanks for the response but you’ve not answered the issue
My order number is #113346 and I am still waiting for your ‘support’ to respond
I am not prepared to pay again to ship to a fake address in France
Please resolve immediately as this is theft and fraud
Updated 9th May 2022
Absolutely the biggest scammers and so wish I had read reviews
Even the responses from the company are a dreadful show of customer service - it is clear they try every loophole to avoid taking responsibility
So here goes
I order from what looked like an American site
Lovely coat and went for it and ordered my coat
It took weeks for it to arrive as clearly now realise it was being shipped from China
The coat is big enough for 5 people and totally unacceptable
I followed instructions and paid return costing £15 and advised of tracking number
It was to be returned to a French address!
Well all ok so far as it would not be fair to complain about length of time to receive
I waited for about 5 weeks for my refund and then my package turned up at my house with labels all over it saying address rejected and refused
What excuse now
As I believe this is theft
And I am keen to know what response I will be given
Support email not responding and mailbox in America says mailbox full
Please tell me how you are going to refund my order without a whole load of inexplicable excuses
8 mei 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Updated on 13/5/2022
Good morning, Haddon!!
We apologize for making you wait for so long. :(
However, in the past two days, we have seen that our customer service fellow have carefully responded to your emails and queries and have negotiated with you to resolve the issue of your return package being returned and have reimbursed you accordingly.
We hope you are satisfied with the solution they have provided?
WARM TIPS:
Please KEEP AN EYE ON THE LOGISTICS UPDATE OF YOUR RETURN at your leisure in case there is any accident in the logistics, you will be able to find it in time and contact the appropriate person to assist you solve that timely.
(As the carrier for your return package was made by your own chosen and our overseas warehouse can only simply hold the return packages, we are not able to help you verify or deal with any unforeseen issues that may have occurred during the transit of your return package. We sincerely hope you will understand. Thanks a million! )
Regarding the size of the coat-Patch Pockets Oversized Wool Coat - Beige, XXL you ordered. Because the coat, itself, is designed as "OVERSIZED", and because you have chosen a very large size, it must actually be very large. Again, we hope you will understand. :)
Thank you so much for your time and patience.
Enjoy Saturday!!! :)
Updated on 10/5/2022
Dear Haddon.
Thank you for your feedback on Trustpilot!
We are sad to read this comment from you. :(
If it is convenient, could you please tell us your order details (ORDER NUMBER or NAME/EMAIL you used when placed your order) so that we can better assist you with your problem?
Again, we deeply apologize for any inconvenience we may have caused you.
Thank you very much for your support and patience. Let's keep in touch by email (support@silkmaison.com) until your problem is resolved to your satisfaction.
We wish you all the best! :)
If you have any further questions about your order, please email our customer service (EMAIL: support@silkmaison.com).
We will come back to you as soon as we see your email.
Best regards,
SILK MAISON Customer Service Department
DO NOT ORDER!!!!!!!!!!!!!!!!!!!
DO. NOT. ORDER.
Ordered, has been a month and have not received confirmation of purchase or my order.
HOWEVER, my credit card was charged.
I literally made this account just to save y'all the trouble of ordering.
3 mei 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Sarah.
Thank you for your feedback on Trustpilot!
We are so sorry to hear that you are experiencing problems with your order on our website. :(
Could you please email our customer service with the name or email address you used when placed your order? This will enable them to help you better solve your problem. Thank you in advance.
If you have any questions about your order, please EMAIL our customer service (EMAIL: support@silkmaison.com).
They will take it further for you as soon as possible.
Best regards,
SILK MAISON Customer Service
Nonexistent Customer Support and Order Fulfillment
My daughter placed an order for her High School Ball dress several weeks ago and has received no updates regarding her order. In addition, we have made multiple attempts to contact Silk Maison via text, email, phone and chat to no avail.
I wish we had read these online reviews before ordering.
Our order number is 137832. No one has responded to the customer service email. So please reach out directly based on our order number.
29 april 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Updated on May 16th
Dear Anonymous,
We are sorry to have kept you waiting. Because our customer service fellow were on holiday on the day you sent your emails.
They have replied to your emails as soon as get back to work.
We are very sorry that the dress your daughter purchased for her prom will not arrive on time. In this case, would you like to cancel your order please?
We are looking forward to hearing from you soon.
Thank you for your understanding and support. :)
Updated on May 2nd
Dear Anonymous.
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant. :(
Could you please let us know your order details so that we can check the latest status of your order for you?
Again, we apologize for any inconvenience we may have caused you.
Have a beautiful day! :)
For any further questions about your order, please email OUR CUSTOMER SERVICE (EMAIL: support@silkmaison.com).
They will handle it further for you as soon as possible.
Best regards,
SILK MAISON Customer Service Department
Un mois que j’ai passé commande
Un mois que j’ai passé commande, la première fois où je demande au service client où en est l’expédition on me dit que ma commande sera expédiée entre mi et fin avril au plus tard car les robes sont fabriquées à la commande.
Aujourd’hui je relance, on me répond qu’elle sera expédiée début mai car elle est en rupture de stock, cherchez l’erreur, rupture de stock alors que les articles sont fabriqués à la demande ????? On change d’argumentaire en plus de tout ça.
Commandée pour un mariage… à aucun moment le délai est précisé à la commande !
On me propose un remboursement… merci mais j’aimerai ma robe ! Débitée dès le début bien sûr !
25 april 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear GUERGUES.
Thank you for your feedback on Trustpilot!
We deeply apologize for making you wait and wait. :(
We are also very, very grateful for your love of our dresses.
Please don't worry, we do make our products to order. We are sorry that our fellow in the customer service department may have used the wrong word.
It's just that if there are many orders for the same dress, we will make this dress for several orders at once.
And due to the disruptions of the current global COVID-19 pandemic, this has caused us to be delayed time and time again in sourcing the fabric for the dress and in making them. So after again and again delays, now we really don't know when your dress will be ready, as it is really out of our control. We sincerely hope you will understand.
If you really want your dress still, we can only say that it is expected to be shipped in mid or late May, but this time is still uncertain.
Of course, if you are really fed up with the long and hopeless wait, please feel free to contact our customer service and they will inform you of the latest updates on your order and help you with the further processing.
Thank you for your understanding and patience. We wish you a pleasant week! :)
If you have any further questions about your order, please send an email to our customer service, they will get back to you as soon as possible.
EMAIL: support@silkmaison.com.
Best regards.
SILK MAISON Customer Service
Scam and no response
I ordered an item about a month ago and still have not received the item. It’s been stuck in LA post office, but I’m confused how this can happen to every order it seems like from other reviews. They stopped replying to my emails and it’s just a big scam and a waste of money that you will never get anything in return
14 april 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Kimberly.
Thank you for your feedback on Trustpilot!
We are so sorry for the delay in the transit of your order.
However, you placed your order on March 26th, and you send us the last email on April 10th (half a month after you placed your order) and we have replied you on April 12th. Please check your SPAM FOLDER.
With regards to the delay in your order, we are sorry that the global COVID-19 pandemic has caused a delay in the transit of your order. This is really out of our control.
Anyway, we have pressed the logistics provider several times.
Sorry that all we can say at this time is to ask you to please wait for a little longer.
But please do not worry, (and please also have a look at our good reviews,) we will certainly do our best to make sure that you finally receive your order successfully.
Thank you for your time. We wish you all the best and safe! :)
If you have any further questions about your order, please send an email to our customer service
EMAIL: support@silkmaison.com.
Best regards.
SILK MAISON Customer Service
Worst experience i've ever had online shopping
First i got the wrong coat, 1.5 month after placing my order. Then i was in contact with costumer service, and they said I was supposed to get my new original coat within a month later. I never got anything after a month and contacted them. They had apparently sold my original coat to someone else without contacting me, and when i told them I was unpleased with their business, their responses to me after that were very rude.
I never got the coat i ordered. Were supposed to get all the money refunded, but instead they chose to keep 18USD of my money, because of the "shipping fees" for the coat they never shipped.
DO NOT BUY ANYTHING FROM THEM!
13 april 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Marianne.
Thank you for your feedback on Trustpilot!
We are so sorry to have made your shopping experience so unpleasant.
We are also very sorry that we were not able to let you receive your coat in the end. :(
On 2 February, you sent us back the incorrect coat you had received.
On 18 February, your return was successfully received at our warehouse.
On 21 February, WE DID CONTACTED YOU ABOUT THE PRODUCTION OF THE COAT IN YOUR ORIGINAL ORDER and ASKED IF YOU WOULD LIKE TO CONTINUE WAITING FOR IT.
Only on 23 March (one month later) you replied to us and stated that you would like to receive the coat from your original order as quickly as possible.
However, we can only start making the coat once we have received your confirmation, so we have again advised you that we will only be able to make your coat ready by the beginning of April at the earliest.
For your blame about "Why did you sell my coat to somebody else", We HAVE INDEED CONTACTED YOU on January 21st BEFORE SELLING IT.
We have also held the coat for you for a month without receiving your confirmation. But because our company specialises in selling clothes, we were unable to keep the coat for you all the time. And it is already spring and soon we will not be making coats.
So please understand that it is a normal sales operation for us to sold the coat under the situation of not hearing from you after a month.
Regarding your comment about the $18 shipping fee. As we have mentioned in our emails, when you successfully received the item (even if it was the wrong item), the LOGISTICS PROVIDER had already charged the $18 shipping fee from your order. Please forgive us as there is really nothing we can do about this.
But please believe that we have been doing our best to make up for the mistake of our staff sending you the wrong coat. We have reimbursed you for your return shipping (almost $40) and have promptly refunded the amount you paid for the coat.
With regard to the compensation you mentioned in your emails, we are currently able to offer you a Gift card or points as compensation for you.
If you would like to accept this, please reply to us by email.
Again, we really really apologize for any inconvenience we may have caused you.
Hope you have a wonderful day! :)
For any questions about our product, please email our customer service
EMAIL: support@silkmaison.com.
Best regards.
SILK MAISON Customer Service Department
actually really good would reccomend
I was really nervous to buy from silk maison after reading reviews here. However, my experience with them was really good- way better than other major online retailers shops like ASOS. The order was shipped and arrived within a fortnight with standard shipping (I live in Australia and this almost never happens) which I was really impressed by as I had seen heaps of reviews saying shipping was an issue for them (it might depend on country and customs but idk). Customer service was also really impressive for me- I emailed about troubles tracking the package and they explained it all so nicely and got back to me within a day and a half.
The dress was a beautiful material and the packaging felt so luxurious. The dress I bought was one of their most popular and was really nice. I was nervous wearing silk as it is not a form fitting fabric but the dress fit beautifully and worked really well for my figure (5'3ft, curvy) and came in really nicely at the waist which was the best part.
6 april 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Elizabeth.
Thank you for your feedback on Trustpilot!
We are really really really happy to hear that you had such a pleasant shopping experience on our website. :) :) :)
(We will work harder on the logistics. )
We also really sincerely appreciate your heartfelt trust in SILK MAISON and your loyal love for our products and your appreciation of our customer service!!! :) :) :)
We are committed to providing our customers with the best products.
Your good shopping experience will be our inexhaustible motivation to keep innovating more beautiful products.
By the way, you can visit our website to enjoy more discounts.
We are looking forward to your next visit!!!
Hope you have a beautiful Friday!
Best regards.
SILK MAISON Customer Service Department
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