I have previously ordered quite a few things from Ailk Maison. A cashmere coat, two pairs of silk pajamas, a blows, a wool jacket and eye masks. That all went smoothly. The quality was al... Toon meer
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This is an absolute disgrace. My order was supposed to arrive in July, but it never did, and they still haven’t refunded me. They’re hiding behind excuses, claiming staff changes and that people left... Toon meer
Bad customer communication, delays in shipping that were definetley not made clear pre-purchase. Dress arrived super creased. Although the design itself is nice, the quality of the fabric is thin loo... Toon meer
Bedrijf heeft geantwoord
After reading all the reviews I really didn’t expect anything! HOWEVER (to my own surprise) I actually did receive my order yesterday (8th January), that I ordered back in mid-December. The quality... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Silk Maison strives to enhance your life-wear using luxurious silk accompanied with our elegant design, allowing you to look and feel effortlessly glamorous. Every piece of design incorporates contemporary aesthetic and classical tradition, blending into the collections that encapsulate an entire look from day to night, city to home.
Contactgegevens
1625 Mid Valley Dr, Ste 1 Steamboat Springs, CO 80487, USA, 80487, Steamboat Springs, Verenigde Staten
- +1(484)3709774
- support@silkmaison.com
- silkmaison.com
1,4
Zeer slecht
297 reviews
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Only got 1 out of 4 items in order
I placed an order a month ago, there was no confirmation email. I later got a order shipped email and there was a tracking number. Waited for a month and it delivered today. However, only one item was delivered out of four. I checked my email inbox and the account page on their website, there was no other tracking number. I then double checked my mailbox and was sure there’s no other package. Very disappointed
5 april 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Anqi.
Thank you for your feedback on Trustpilot!
We are so sorry for not informing you in advance that we have split your order for shipment in order to avoid your long wait. :(
We note that you emailed our customer service on the same day that you posted your comment here and they have replied to your email asking if you have received the remaining three items in your order. However, to date we have not received any confirmation from you.
So may we ask IF YOU HAVE RECEIVED THE REMAINING 3 ITEMS IN YOUR ORDER PLEASE?(the logistics shows that they have been delivered on April 6th)
Tracking number of them: REDC6200876944
Tracking link: https://t.17track.net/en#nums=REDC6200876944
If you have any further questions about your order or our products, please email our customer service.
EMAIL: support@silkmaison.com. They will handle it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service Department
Poor garment quality
Bad customer communication, delays in shipping that were definetley not made clear pre-purchase. Dress arrived super creased. Although the design itself is nice, the quality of the fabric is thin looks cheap and nasty. Id happily pay more for something made to last, its just hard to find these days.
2 april 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear zoe.
Thank you for your feedback on Trustpilot!
We are so sorry to have made your shopping experience so unpleasant and we are so sorry for the delay of your order. :(
We will gradually improve the descriptions on our website in the future.
Regarding the CREASES in the dress you mentioned, as the dress need to be packed, FOLDING IT IS INEVITABLE. Please FOLLOW the SILK CARE INSTRUCTIONS on our website to IRON IT and then you can wear it normally. :)
Regarding the FABRIC, as 90% of the fabric of the dress you purchased is silk ( 19MM 92%SILK 8%SPANDEX), which ITSELF IS VERY LIGHT AND TEXTURE. We are so sad that you feel a light fabric is just too poor in quality. :(
Anyway, thank you very much for your understanding and cooperation.
Please remember to hand wash and iron your beautiful dress.
Thanks a million for your time!
For questions about the product, please email our customer service
EMAIL: support@silkmaison.com.
Best regards.
SILK MAISON Customer Service Department
I've used this company 4x and so far so…
I've used this company 4x and so far so good.
I love their silk, I ordered in the Philippines and also when I was in the UK, they split orders but still got it.
There is a little bit of inconsistency like
The first one arrived in the best box quality, the silk in paper and the best silk quality smooth, soft, thin.
The 2nd one though arrived in a Nice box and pyjamas in plastic, the silk crisp is a little ticker.
The 3rd one arrived in just bubble wrap, but the silk is still nice and my partner likes it anyway since he hates boxes.
and the 4th in the nice packaging again.
I am guessing they have a different supplier, or just doing it for customs.
Anyway still love them and will keep buying as long as the silks are nice. I try many silk website and their maison white silk here is still the best one for me!
1 april 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear cherry.
Thank you for your feedback on Trustpilot!
Wow, thank you so much for your continued interest in our website and for your love and recognition of our silk products.
We will strive to create more and more comfortable and beautiful silk products in the future. Stay tuned!!! :)
We hope we can bring you a pleasant shopping experience every time.
And we are looking forward to your next visit!!
Have a beautiful weekend! :)
For any further questions about our products, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
Best regards.
SILK MAISON Customer Service Department
J’ai acheté un manteau en laine
J’ai acheté un manteau en laine. Très beau, très bien coupé, élégant et le tissu est magnifique et doux.
Le seul inconvénient de ce site est le délai de livraison. Mais ça finit par arriver!
Je ne regrette pas du tout mon achat!
26 maart 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear simone.
Thank you for your feedback on Trustpilot!
Hello simone, hoping you are doing well!
We sincerely appreciate your trust in SILK MAISON and your loyal love for our products.
We are committed to providing our customers with the best products.
And thank you for your kind advice on our logistics. There will be some delay in global delivery because of the COVID-19 epidemic. Anyway, we will try our best to choose the fastest shipping provider to enhance your shopping experience.
You can visit our website to enjoy more discounts. Looking forward to your next visit!! :)
Have a pleasant weekend!
If you have any further questions about our products, please email our customer service.
EMAIL: support@silkmaison.com.
They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service Department
Truly recommend 🦋
I bought silk pyjamas and lounge wear at Silk Maison before Christmas and I totally felt it love with the colours, the cut and of course the fabric. Silk really is self care. I totally trust this brand for a great silk selection.
I just received another item from the Spring collection. It’s just breathtaking.
Shipped in the same week as ordered !
Truly recommend ! 🦋
18 maart 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Rose-Marie.
Thank you for your feedback on Trustpilot!
We greatly appreciate your trust in SILK MAISON and your loyal love for our products.
We are honored to receive such a high rating from you! We will keep striving to bring more great productions to our customers.
Looking forward to your next visit!!!
We wish you all the best and safety!
For any further questions about our product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service Department
Silk Maison tried to not provide goods for money paid and slipped up and lied
I ordered five silk pajama oversized shirts and was given an order # 103553. I was informed my support team that all five piece would not be shipped together which was fine with me. I was told to expect my first order with tracking number 9405528206335484901792 which would contain four items, yet when I received the first order it only contained one item which I have photos of the small box it came in. This company also made a point to NOT include a shipping label in the package to avoid being held accountable for inventory missing. Thankfully, I have pictures to prove it’s packaging. Also, when I did follow up through email about order 103553, the representative said something completely contradictory of what was initially emailed to me. I was first told the first time that’s order would contain four things with the mentioned tracking number, but then the next person must have gotten confused and lied and said I would receive my second package containing 1 item yet the tracking number for both alleged packages was miraculously the same.
Just to put a few things into perspective, I worked for three different logistics and courier services for over 11 years and can confidently say in no country, world, nor dimension will two different packages regardless of the contents quantity, can the both EVER have the SAME tracking numbe. It’s not possible no matter how you slice it. So this company is refusing to send me the actual items I paid for and believes I’m completely oblivious and unaware as to how logistics work. I have already escalated this matter with both the Better Business Bureau and have currently found out while on vacation on Los Angels that their business office is very close to my AirBnB and plan to make a trip in person in the next two days. Let’s see if they can lie to my face too.
15 maart 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Alicia.
Thank you for your feedback on Trustpilot!
We are really sorry that your shopping experience on our website was so unpleasant.
We are very sorry that our fellow may not have expressed clearly, but PLEASE LOOK AGAIN CAREFULLY AT THE EMAIL THEY SENT YOU and THEY ARE SURE THAT THEY SENT YOU 2 DIFFERENT TRACKING NUMBERS.
Tracking number for your FIRST PART package:"WNBAA0184959879YQ"
("9405528206335484901792" this one is the USPS tracking for your FIRST PART package, and BOTH TRACKING NUMBERS for your first part package DOES WORKS)
Item:
Gold Gradient Oversized Boyfriend Silk Blouse - Gold Gradient,
Oversized Boyfriend Silk Pajama Shirt - Chocolate,
Water Wave Oversized Boyfriend Silk Blouse - Water Wave,
Powder Blush Oversized Boyfriend Silk Blouse - Powder Blush,
And tracking number for your SECOND PART package:"REDC6200847439"
Item: Versatile Striped Silk Pajama Shirt - Navy,
So the item you have received is the SECOND PART of your order, please confirm.
Our partner has also clearly informed you that THE DELIVERY of your FIRST PART package has FAILED.
So please contact YOUR LOCAL USPS AS SOON AS POSSIBLE and CONSULT WITH THEM ABOUT THE REDELIVERY of your FIRST PART package in order to receive the 4 items in your FIRST PART package without any problems.
USPS Tel: 1-800-275-8777
We sincerely hope you can understand this time.
And finger crossed you will receive the 4 items in the FIRST PART package of your order soon.
Have a beautiful week! :)
For any questions about your order, please email our customer service
EMAIL: support@silkmaison.com
They will get back to you as soon as possible.
Best regards.
SILK MAISON Customer Service
It’s the worst experience I ever have…
It’s the worst experience I ever have when buying online.
Everything I've read here has happened to me as well. I send an email to costumer support and they do not respond, my dress does not arrive and there is no way to make a cancellation or return.
I have also posted negative comments on their Instagram account (which I don't usually do) and they delete them.
I'm very angry. I wish I had read the reviews here earlier. :(
10 maart 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Tania.
Thank you for your feedback on Trustpilot!
We are sorry for such long delay in the transit of your order.
We also apologize for not replying to you in time as we are very busy on a daily basis and we need to deal with many emails and queries from other customers besides yours.
However, we HAVE REPLIED to EVERY EMAIL you sent us.
Regarding your order, we arranged delivery for you the same day you placed your order, but it coincided with the serious COVID-19 epidemic which was beyond our control.
Even so we did our best to help you solve your problems. Please understand.
As the COVID-19 epidemic is still very serious, if you are in a hurry to receive your order, you should have asked us about the arrival time of your order before you purchase or as soon as you have completed your order.
However, by the time you approached us your order had already been shipped to the international airport and was held up there.
We are also in the unenviable position of not being able to cancel your order and the logistics provider not being able to return the package to us.
Anyway, we have replied to your latest email about the solution of your order. Please have a look.
Again, we apologize for any trouble we may have caused you.
Thank you for your patience and understanding.
Have a wonderful day! :)
For any questions about your order, please email our customer service
EMAIL: support@silkmaison.com
We will get back to you as soon as possible.
Best regards.
SILK MAISON Customer Service
Terrible experience and money lost
Terrible experience and money lost. Ordered a coat, did not receive it (also no updates on the order until I sent multiple emails asking about it), carrier claimed it was delivered even though it wasn't, company said it could only send me another one and couldn't provide a refund since the item was "lost" (which I doubt since for any other order from other brands the same carrier has ever handled before, orders have always arrived successfully). Naturally the same thing happened once again with the re-sent item, they simply defined it as "lost" (not to mention I only got this information after sending multiple emails to the company who seems perfectly incapable of solving anything or caring to look into it unless pushed by the customer's questions). I don't know if its a scam or if there was an actual problem but the whole story is extremely bizzare (esp. for the same scenario to occur twice!) and hasn't happened to me with any other brands.
10 maart 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Marija.
Thank you for your feedback on Trustpilot!
We are really sorry that your shopping experience on our website was so unpleasant.
For the update of your order, our website had indeed sent you the tracking information about your order on the day it was shipped (January 19th), so please check your mailbox or spam folder carefully.
This is part of that e-mail:
"Thanks for shopping with us
Hi Marija,
We have finished processing your order.
Your order was shipped via
Track your order via https://track.aftership.com/en, your tracking number is 06215141208530"
For your order, it's not that we didn't investigate anything. We did everything we could to help you with your problem, but unfortunately the results were not as good as we would have liked. Because both of your original order and the replacement order were shown as delivered, we were unable to file a claim against the logistics provider, though it's their responsibility that lost your orders.
Furthermore, when you gave us feedback that you had not received your order when it was shown to have been delivered, we did send a request to the relevant authorities for a refund, but your request was not approved as our logistics department confirmed that your package had been successfully delivered.
However, in order to minimize your losses, we send a replacement of your order to you free of charge and we SPECIFICALLY REMIND you to KEEP CLOSE EYE on the LOGISTICS of the REPLACEMENT ORDER.
We are really sorry that the same situation has arisen with your replacement order. But as the logistics still shows that it has been signed for, there is still nothing we can do about it.
Please try to make a claim against DPD.
Tracking number of your replacement order: YT2205221272126305
Tracking link: https://www.aftership.com/en/track/YT2205221272126305
DPD Tel: 01806 373 200
We sincerely hope you can understand.
Have a great day! :)
For any questions about your order, please email our customer service
EMAIL: support@silkmaison.com
They will get back to you as soon as possible.
Best regards.
SILK MAISON Customer Service
In my case it was the first purchase
In my case it was the first purchase, and I had a bad experience. Their customer service system is very bad, they deducted the money from my account and until today (2 weeks later) I have not received any response, payment confirmation or number of tracking. They do not answer my emails and they do not return my money.
It is the first time that I write a review of a purchase, I am doing it to prevent other people from going through the same thing.
8 maart 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear natasha.
Thank you for your feedback on Trustpilot!
We are very grateful for your support of our brand and your love of our products.
But EXCUSE ME? ? ?
Where did you see that we DEDUCTED the money from your account please?
We assume you have tried to initiate a DISPUTE but failed? Since we have ever even received your payment. All 4 orders you placed from 21 February to 2 March have failed.
Why can't you just ask your bank, when there is clearly a problem with your bank account?
It's really strange, what you want other people not to go through please? ?
Please excuse the rudeness of our words as we have indeed replied to your email and we really feel aggrieved. :(
Have a good day.
Best regards.
SILK MAISON Customer Service
Waiting since January 17th...
Waiting since January 17th...
I placed an order January 17th, and I am still waiting - almost 2 months....
I contacted Silk Maison, and their respond was, that the dress would be sent in the beginning of Marts. It is Marts 7th, and still nothing heard from them. Either i want the dress to be delivered, or i want my money back.
8 maart 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Silja.
Thank you for your feedback on Trustpilot!
We are sorry for such long delay of your order.
However, because your order is shipped from China and because of the serious impact of the epidemic recently, the process of making the item in your order are further delayed.
We sincerely hope you can understand.
We have urged our customer service fellow to contact you and to answer your inquiries.
If your are tired of waiting, please let them know and they will help you cancel your order.
Again, we deeply apologize for the delay of your order.
Thank you for your patience and understanding.
Have a wonderful day! :)
For any questions about your order, please email our customer service
EMAIL: support@silkmaison.com
They will get back to you as soon as possible.
Best regards.
SILK MAISON Customer Service
I had a collab going on with Silk…
I had a collab going on with Silk Maison, I chose the silk twist top. It was delivered soon and it's really pretty! I love the gold color and fabric so much, Happy mood 'cause of Silk Maison!
6 maart 2022
Review zonder uitnodiging
I bought a cashmere sweater
I bought a cashmere sweater. Took 3 weeks to arrive and the quality of the cashmere is bad, nothing like the other pieces of cashmere clothing that I own.
3 maart 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Brigitta.
Thank you for your feedback on Trustpilot!
We are sorry to hear that you are so unhappy with the quality of our product you received.
Please rest assured that we have sent your feedback to our design department. And please look forward to a better silkmaison in the future.
Thank you for your kind feedback.
Have a lovely day! :)
For questions about the product, please email our customer service EMAIL: support@silkmaison.com. They will handle it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service Department
Dissapointing
They will send you a product on a different color than the one you ordered and you will have to pay for exchange or return to China. They only post good reviews on their website so if you leave a bad one it won't be published.
27 februari 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear A Car,
Thanks for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant.
Could you please tell us your order number (5 digits) or order information?
Regarding the COLOR DIFFERENCE of the product you mentioned.
We apologize that because the pictures on our website are taken under different lighting, so there WILL BE A KITTLE DIFFERENCE in the color of the item you received. We sincerely hope you can understand.
In addition, we have also made special instructions (Here To Assist--FAQ ) on our website for the color difference of our products, please refer to it, and again, please understand.
"We strive to display as accurately as possible the colors of our products that appear on the website. However the actual color will depend on your monitor, we cannot guarantee that your monitor’s display of any colors will be accurate.
In addition, different from other fabrics, silk is a highly lustrous fiber.
The shimmering appearance of silk is due to the triangular prism-like structure of the silk fiber, which allows silk cloth to refract incoming light at different angles, thus producing different colors. These make the surface shine and appear to change color as the angle of light on it changes. Put your silk product up to the light and see how it reflects differently to other silk products. So the color of the actual product you receive may look different under a different light."
Thank you for your understanding. :)
For questions about your order, please email our CUSTOMER SERVICE
EMAIL: support@silkmaison.com
Best regards,
SILK MAISON Customer Service
Their emails are not working as I keep…
27.02.22
Their emails are not working as I keep getting ‘undelivered’ messages by hotmail ‘ Your message wasn't delivered because the recipient's email provider rejected it.’
It was working fine a month ago but when I tried emailing today to ask about my refund as my return package was received a month ago I get this notice.
Don’t gamble with this website as they are poorly managed.
28.02.22
If I could upload the screenshots of the ‘postmaster’ I got I would. I used both emails you have provided on your website 1. The support and 2. The info.
I tried resending the email again to your ‘support’ email and got the same notification.
My order number was 84439.
I sent back the 2 items I wanted to return on 24th January. Royal Mail delivered it on 28th January. I’ve been waiting for my refund since then.
Please look into it and your email problem.
27 februari 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Nelly,
Thanks for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant.
We are sorry that you were unable to send us an email. But we had our customer service fellow double check our email system and they fed back that our mailbox is fine and there are no problems.
Thank you so much for your quick response. We have GOT your order information and have also urged our customer service fellow to process the refund for your returned goods.
Please wait for a little while, you will receive an email confirmation from them after the refund is successful.
We apologize for any inconvenience this may have caused you.
Thank you for your understanding and cooperation.
Hope you have a lovely day! :)
For questions about your order, please email our CUSTOMER SERVICE
EMAIL: support@silkmaison.com
Best regards,
SILK MAISON Customer Service
Ordered a coat and exchange has been impossible
Ordered a coat and needed to return for a smaller size. Customer support sent me the address to return but it was to a warehouse in Prague with no consignee name and when DHL Prague asked for extra customs documentation forms they said they were just a warehouse and "they are sorry that our warehouse is unable to handle customs clearance."
So I've lost $200 dollars because Customs in Prague will not release my parcel and Silk Maison takes no action. I will never order from them again.
24 februari 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Rasha,
Thanks for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant.
We are very sorry that we are not able to help you with the customs clearance of your RETURN, as we are unable to provide the customs documents for your RETURN PACKAGE you mentioned in your email to us. Also, DHL has not contacted us because you are the sender in the return process and customs will contact you directly regarding your return package.
We only have the invoice and related documents for your ORIGINAL ORDER and these will not work.
In addition, our previous customers who returned goods to our warehouse in Prague, Czech Republic, never had similar problems. So please understand that there is really nothing we can do.
Regarding our overseas warehouse, as we mentioned in our email, our overseas warehouse does not have staff to manually process returned packages, it can only store packages there and can't do anything else.
Anyway, you still need to know clearly what specific customs clearance documents are required from the logistics provider/customs regarding your return package yourself, (we guess you can provide all the documents of your return package required by customs yourself), and actively cooperate with customs clearance of your return package. We look forward to your package arriving at our overseas warehouse smoothly.
Thank you for your understanding. Hope you have a lovely day! :)
For questions about your oreder, please email our CUSTOMER SERVICE
EMAIL: support@silkmaison.com, our customer service will further handle it for you as soon as possible.
Best regards,
SILK MAISON Customer Service
It's a pity there's no NIL stars as…
It's a pity there's no NIL stars as this company does not respond.
My daughter received a very poor quality. dress that does not fit. Attempting to return it with no reply at all. We are well within the 14 day, from receipt, return window.
23 februari 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Isobel,
Thanks for your feedback on Trustpilot!
Hi, we apologize for not responding to your email in SECONDS.
We verified your order situation with our customer service team, and they said they have replied to your email the day after you sent it. Please check your mailbox.
We are a little confused. You clearly said "This dress is lovely, but it does not fit and I need to return it" in the email you sent to our customer service.
But why are you making false accusations about the quality of our clothes here?
If you have any questions, please tell us truthfully, so that we can better help you.
Thank you for your understanding.
Have a pleasant day! :)
For further questions about your order, please send the email to our CUSTOMER SERVICE (EMAIL: support@silkmaison.com)
Our customer service will further handle it for you as soon as they see your email.
Best regards,
SILK MAISON Customer Service
My order number is D0000118880193700 …
My order number is D0000118880193700 It’s been almost 10 days I ordered. But I donnt know where is my Purcell. I send an email to the customer service. But no answer. I need my money back !
22 februari 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Soma,
Thanks for your feedback on Trustpilot!
Hi, we apologize for not responding to your email in SECONDS.
Because of our high volume of orders, the number of emails grows daily and we need to reply one by one, which will be a very long process until we see your email. We sincerely hope you can understand.
We verified your order situation with our customer service team, and they have fed back that after your order was shipped (two days after you placed your order), our system HAD AUTOMATICALLY SENT YOU THE TRACKING INFORMATION for your order.
And our customer service fellow also replied to your email the day after you sent it. Please check your mailbox carefully.
Also, if you have any questions about your order, please contact our customer service by email, although they cannot guarantee to reply to you within seconds, they will definitely reply to you as soon as they see your email, because they are much busier than you think.
But you put your momentary excitement into words, published here, in addition to venting your unpleasant, no one can give you a refund of your order, let alone affect those customers who really love our website.
Thank you for your time.
Have a lovely day! :)
For further questions about your order, please send the email to our CUSTOMER SERVICE (EMAIL: support@silkmaison.com)
Our customer service will further handle it for you as soon as they see your email.
Best regards,
SILK MAISON Customer Service
Very happy!
Although my item took quite a while to arrive, I am beyond happy with the garment. Perfect fit. Gorgeous fabric. Not disappointed in the slightest. The business is based in America, but clothes are made custom in China. Hence the delays. But I will be ordering again from them, for sure. Thank you! #94484
22 februari 2022
Review zonder uitnodiging
I ordered 2 coats from them in Dec 2021…
I ordered 2 coats from them in Dec 2021 for usd280, arrived Jan 2022. They’ve packed it well.
However the 2 coats were not lined, quality very bad, jacket from h&m will have better quality, I return the coats n spent over usd100 on shipping
Now they refuse to refund me to my new credit card because my old card has been blocked.
If you have any brain, don’t trust them. The pictures on the site looks good but the product n customer service is awful.
Really upset with myself and hope I can find some justice.
22 februari 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Elaine,
Thanks for your feedback on Trustpilot!
We are so sad to hear that you are so unsatisfied with the quality of the coats you received. :(
About the lining of the coats, it is clearly stated in our production description. And most of our coats are not lined. We regret that you purchased the coats without looking at the production description, and that you bought two of them.
Regarding the return shipping cost, it is also clearly stated on our website that you are responsible for shipping costs for returns for any reason other than manufacturing errors. Since you have purchased from our website, it means that you are accepting this policy of ours. It's just that you may have chosen a logistics provider that charges more to ship your package.
Regarding refunds, our customer service has clearly told you that we can only refund your money to your purchased account. We are sorry to hear that your purchase account has been locked. However, we refunded you before you told us that your purchase account was locked.
We kindly recommend that you can contact your bank to request them have the refund transferred directly to your new card or you can contact your bank to unlock your purchase account so that you can see the refund.
Thank you for your understanding and cooperation. And hope our suggestions can help you. :)
Best regards,
SILK MAISON Customer Service
Poor quality material and when you try…
Poor quality material and when you try to return "it's clearly stated things on sale are non returnable" in a rude tone.
*For an example, see below.
21 februari 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Scott,
Thanks for your feedback on Trustpilot!
We are so sad to hear that you are so unhappy with the quality of the material of our products. :(
We don't quite understand why you think the tone of "things on sale are non returnable" is rude.
Well, , ,rejection is certainly unpleasant, but it is indeed clearly stated that ITEM ON SALE CAN NOT BE RETURNED/EXCHANGED in our return/exchange policies on our website, and you should have read it carefully before you place an order. Because they are very important.
And if you place an order without reading them, then now here's the problem, we have no way to help you return your goods and you'll have an extremely unhappy shopping experience with us. :(
In short, these are our policies on our website, and you need to abide by them once you have purchased from our website. We hope you will understand.
Have a great day! :)
Best regards,
SILK MAISON Customer Service
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