We worked with Dipti and our experience with her was very good, she got all our equipment sorted with kitchen catering packaging and delivered on time. Thanks for your great service
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Silver Chef met our needs perfectly. Having purchased an old run down Hotel we really need to suck and see the various equipment options. The rent to buy option allowed us to sort our immediate equipm... Toon meer
Bedrijf heeft geantwoord
Great customer service. We even had a problem with a piece of equipment, but it was sorted out fast under warrantee.
Bedrijf heeft geantwoord
I have been over charged and Inspit of giving more than 30 days notice and paid all due, it’s been more than month and my deposit still haven’t been released, I never told when we upgrade appliances i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over SilverChef
Geschreven door het bedrijf
SilverChef offer a variety of funding solutions built to suit hospitality equipment needs.
Rent-Try-Buy 12-month rental agreements
Lease-to-Keep 2-to-5 year leases
Cashflow-friendly, low weekly payments
Flexibility to adapt equipment to your changing needs
Contactgegevens
Park Tower, 20 Pidgeon Cl, 4101, West End, Australië
- 1800 337 153
- silverchef.com.au
3,7
Gemiddeld
257 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
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Quick easy hassle free service
Quick easy hassle free service. Fantastic customer service👏👏
26 mei 2025
Antwoord van SilverChef
Great to hear you had such a positive experience. We are so happy to hear it! Cheers, SilverChef.
Antwoord van SilverChef
Thanks for your 5 star review. That's great to hear. All the best, SilverChef.
Antwoord van SilverChef
Thanks Anthony, we appreciate your 5 star review! Cheers, SilverChef.
Very professional
Very professional and easy to get a loan only took 30mins and I was all approved.
28 mei 2025
Antwoord van SilverChef
Thanks for your 5 star review, Lindsay - we strive to make finance easy! All the best, SilverChef.
Recommend 150%
The staff at silverchef made the whole process so easy, they found the right equipment for me, organised the best price, it was fast delivery as well. A fantastic transaction from start to finish.
8 juli 2025
Antwoord van SilverChef
Thanks for the 5 star review Alicia. That's exactly what we are here for. All the best, SilverChef.
The item ordered was incorrect
The item ordered was incorrect. It was not acceped and sent back to the supplier. 3 months on we are still being charged for the item we returned, unopened and unaccepted.
We have called weekly to get this amended and get an answer as to why we are being charged continuously and not refunded or credited.
We had a previous order of second hand equipment as well, we have had the dishwasher repaired 5 times and still it floods the kitchen and is a faulty product. We had to have the display cabinet fixed as well.
Once our contract is done, we will never use them again. We heard so many bad reviews from the insutry after we had signed up. Too late unfortunately.
4 juni 2025
Antwoord van SilverChef
Hi Marco,
Thank you for taking the time to leave your feedback. Your experience is not something we want any of our customers to have.
It appears that our Customer team has since spoken with you to resolve the matter, but if you have any outstanding queries or concerns, please don't hesitate to reach out to our team directly at marketing@silverchef.com.au
Thanks again
SilverChef
Antwoord van SilverChef
Thanks Debra - much appreciated! Cheers, SilverChef.
Excellent service
4 augustus 2025
Antwoord van SilverChef
Thanks for the 5 stary review Mary! Cheers, SilverChef.
Antwoord van SilverChef
Thank you! We are so happy to hear you had such a 5 star experience. All the best, SilverChef.
Everything was made so easy by their…
Everything was made so easy by their amazing staff and before I knew it it was all organized and I was cooking with my new kitchen,very happy and highly recommend
30 mei 2025
Antwoord van SilverChef
Thanks Justin, so great to hear! That's exactly what we aim to do at SilverChef. Cheers!
no servie pin put in
no servie pin put in, waited for 3 weeks and got it from Chat GPT myself
4 augustus 2025
Antwoord van SilverChef
Hi Xiting,
Thank you for your feedback.
It appears as though you were able to chat with our Customer Service team, but please get in touch if there are any outstanding questions or issues at marketing@silverchef.com.au
SilverChef
Dear fellow café and restaurant owners,
Dear fellow café and restaurant owners,
As a passionate entrepreneur, I was eager to open my dream hospitality business. When it came time to purchase kitchen equipment, the dealer I trusted highly recommended SilverChef and their “Rent-Try-Buy” contract. It seemed like a flexible option at the time—but unfortunately, it turned out to be a financial trap.
I signed the contract in good faith and made every payment on time for 12 months. Over that first year, I paid a total of $28,000, including interest. I understood they needed to profit, and I was ready to finalize the purchase. But when I contacted them to buy the equipment outright, I was shocked:
👉 They asked for another $28,000—on top of what I had already paid!
To make matters worse, they told me that if I didn’t want the equipment anymore, I’d have to pay to return it to their warehouse!
This is not how ethical financing works. It felt like I was being punished for trying to do the right thing. This type of business model exploits small business owners, many of whom are already under huge pressure.
💥 My message to you: Please don’t fall into the same trap. Don’t let a predatory financing scheme like this ruin your business or your life. Avoid SilverChef. Look for fair, transparent options that support your growth—not drain your resources.
Leo
20 juli 2024
Antwoord van SilverChef
Hi Leo,
Thank you for taking the time to share your feedback.
SilverChef is committed to providing competitive finance solutions for the hospitality industry, backed by clear terms and conditions designed to support businesses in reaching their goals.
We are keen to review the specifics of your account and the details of your contract. We are currently unable to locate your agreement based on the information provided in your review. To help us investigate this thoroughly and discuss your experience directly, please contact us with your account details or business name at marketing@silverchef.com.au.
We look forward to connecting with you.
Regards,
The SilverChef Team
Business Owners Warning:
Business Owners Warning:
Please be cautious when dealing with this company. While it’s easy to sign up, it can cost you an arm and a leg to get out of the lease. There are many hidden charges buried in the fine print — especially if you decide to buy the equipment after a year. To make matters worse, they will even charge you for broken equipment!
I’m currently in a dispute with them, and I wouldn’t want anyone else to make the same mistake I did. If you can’t afford new equipment, consider buying second‑hand rather than entering into a lease agreement with this company.
26 juni 2025
Review zonder uitnodiging
Antwoord van SilverChef
Hi Le petit Cafe,
Thank you for taking the time to leave your feedback, we genuinely appreciate it.
SilverChef are committed to providing a competitive finance product for the hospitality industry with clear terms and conditions. If you would like to discuss your experience further, please get in touch with us at marketing@silverchef.com.au and we can support you there.
SilverChef
Simple process with great follow up.
23 mei 2025
Antwoord van SilverChef
Hi Phil,
5 stars is always the goal for us here at SilverChef! We are happy to hear that you have had such a great experience, and look forward to supporting you more in the future.
SilverChef
Speed processing of request
Speed processing of request. Great Customer Service. Thank you so much!
6 juni 2025
Antwoord van SilverChef
Hi Arbelle,
We appreciate you taking the time to leave us your review! The hospitality industry is fast-paced, so we are committed to making our processes simple and supportive for our customers. Happy to hear we've delivered for you!
All the best
The team at SilverChef
Great service and amazing…
Great service and amazing communication. Need a new fryer in a hurry and Colton could not have been more helpful.
19 mei 2025
Antwoord van SilverChef
Hi Judy,
Really appreciate you taking the time to share this! It means a lot to know we’ve helped you navigate your hospitality journey.
SilverChef
Excellent service right from sales to…
Excellent service right from sales to admin to dispatch.
9 juni 2025
Antwoord van SilverChef
Hi Neil
So glad we could support you! Hospitality is a fast-paced industry and we are always working to make things easier and faster for our customers.
Look forward to helping you more in the future.
From the team at SilverChef
Consistently confusing and time…
Consistently confusing and time consuming processes to get very basic information regarding my multiple assets with Silver Chef.
Its inneficient and doesnt give me any confidence in your abilities to serve me as a client .
9 juni 2025
Antwoord van SilverChef
Hi Dale
Thank you for your feedback, we genuinely appreciate hearing from our customers. It looks like a member of our team has been in touch with you regarding your experience. If you have any outstanding questions, please get in touch at marketing@silverchef.com.au and we will look into it for you.
Regards, SilverChef
Overall everything was done for me
Overall everything was done for me . Hassle free, headache free
1 mei 2025
Antwoord van SilverChef
Hi Souha,
5 stars is always the goal for us here at SilverChef! We are happy to hear that you have had a smooth and simple process, and look forward to supporting you more in the future.
From the team at SilverChef
Antwoord van SilverChef
Hi David,
Really appreciate you taking the time to share this! It means a lot to know we’ve helped you on your hospitality journey. We have passed on your kind words to Steve!
From the team at SilverChef
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