Simplecoachhire Reviews 

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Nothing to say

Just requested a price

Prior to our arrival in London, Nick was very helpful in trying to arrange a bus tour from London to Scotland.
When in London we finalized the tour and we were blessed with a very pleasant gentleman who was our driver Mr Zahid. He was polite, friendly and courteous. He ensured we were taken care of all the way to Scotland.
I would recommend this company but make sure you ask that Mr Zahid be the driver

Where to start with this awful service.

1. Late picking us up
2. Driver Ozayr asked for money for fuel as he hadn't been given money from the company
3. Driver smoked in the van even though I said no as the 3 kids on board had asthma
4. Vering over the lanes, other vehicles beeping the horn at him.
5. Van filthy
6. Driver was on his phone whilst driving.
7. Messaged wanting to pick us up on midnight on our last night of holiday. We said no. Then 7am was agreed. Never turned up until 10am. Originally booked for 8am.
8. Paid an extra £55 to be at Preston to drop kids off but didn't arrive there until 4pm when we were scheduled for between 12pm and 1pm. The mother picking up the kids ended up getting a £100 fine for parking over 2 hours as she waited for our arrival.
9. We missed our connections on the way back, due to his bad time keeping us from making our connections and therfore had to pay for taxis home.

Have attempted to email and call the company multiple times but they suddenly can't reply or answer the phone. It's now been 7 days without communication.

100% is your company I have email proof and you advised you are investigating the issue.

Unprofessional service, would not recommend to anyone. Better off going to a better established business.

We used Simplecoachhire recently to provide transport for our wedding guests home at the end of the night. We were really disappointed with the service we received. The cars were 30min late, the drivers didn't seem to know what was going on and were rude and argumentative and the wrong number of cars arrived. There was a lot of confusion and we were worried we weren't going to able to get everyone home. It was a really stressful way to end the night. This was especially frustrating given that we'd provided all names of people and their destinations well in advance as requested by the company.

Our driver was friendly and got us to our destination in time. We were a party of 7 and there was plenty of room for ourselves and our luggage. Value for money too.

Had them booked recently for a hen group. The experience and driver were very friendly and great. He checked in and confirmed our pickups and locations. He was very helpful with our bags. I found the booking process fine, just double check all your details and amend before confirming booking, (only thing I would have preferred to have heard from them the week of just confirming all details before den getting driver details the day before journey) overall I had a great experience with them and will use again if ever needed.

Rockus Community Choir had the absolute pleasure in hiring this company to take us to a charity performance we were performing at 83 miles from where we are based. Right from the initial contact Nick made everything straight forward and easy and bent over backwards to help us with the costings. Allison our driver was an absolute credit to the company. She was friendly,polite funny and nothing was too much trouble. I would highly recommend them and they will now be our go to coach hire forcany future dates we may have further afield. Thank you so much.

Great price. Drivers arrived on time and helped put luggage on. Very friendly, great journey to and from airport. Will definitely use again and highly recommend

Great service, very good communication.
Arrived on time and good price. Would definitely use again.

My family and a couple other families with two less-than-a-year-old toddlers were left stranded in the cold for over six hours, purely down to an erroneous recording of departure time by either a customer agent or the company's archaic website; a mistake that SCH acknowledged was theirs. Despite this, they offered nothing to remedy the situation, saying to us in the most terrible tone I have ever heard from any customer representative (and trust me I speak to a lot of them) that "you either wait an additional 4hrs for a driver to get to you or we cannot help you." This was supposed to be a return trip to our source location and we had already checked out of our Airbnb with 8 luggages and the babies in the cold. If babies' health did not matter to SCH, there is no way your appointments or health as adults would matter. In your own interest as a consumer, do not seek SCH's service; as a driver, do not register on SCH's platform. You are surer of regretting it than having a great experience. This is where it is ideal to have negative star ratings (say -1 to -10) to correctly reflect service users' experiences. A 1-star rating is being too generous for SCH to be honest.

Never again!!!

I was left shaken to my bones at the lack of empathy and the inhumanity exhibited by Simple Coach Hire. They mixed up our return trip timeline and left us stranded outside in the cold for 4 hours as we had checked out of our Accomodation. We had two babies under 1 and these babies now have a cold due to being outside in the cold for so long.

We let them know about this but they could care less. Nick the customer care agent simply said we have given you two options and that’s that. With no empathy for the babies and the fact that it was their fault. They made pay for their mistake with no remorse.

Safe to say they will take your money and treat you as they please. I DO NOT RECOMMEND!

Edit: This is a response to the ridiculous response from Simple Coach Hire. You offered a one-way refund after we had waited several hours. Basically, you offered to remove yourself from the situation without bearing any consequences for YOUR MISTAKE. You wanted to refund us for the one-way trip because you messed up the timing so we needed to start to look for another taxi after the several hours of delay already.
In a nutshell, you wanted to eat your cake and have it whilst we suffer for your mistakes by being sent out of our Airbnb and sitting outside in the cold with babies. Plus your terribly rude customer service agent, Nick.
If you think we’ll let this slide, think again. Get your lawyers ready. I will fight this, if not for anything, for my innocent babies who suffered needlessly that day.

Our return order was messed up, leaving us stranded for almost 6 hours in an area we'd never been to. Customer service following this experience was below par and appalling.

I WILL NOT RECOMMEND THIS SERVICE

Use this company at your own detriment. They have a wack website that gives wrong information to the driver then they blame you for booking the wrong time and then leave you stranded without apologies. If I could give 0 star,that's what they deserve.

Very poor and rude Customer Service!!! They will mess up your booking, offer terrible alternatives leaving you stranded for hours in the cold and accept no responsibilities for their incompetence. Rating = 0 - 10 + nothing! highly DO NOT RECOMMEND!

Update: what a joke of a reply, shooting yourselves right in the foot. Why should we be offered A PARTIAL refund knowing fully well we’re unlikely to find our way back after checking out of our accommodation because we had a contract of 10am???? In other words, you’re saying we be more out of pocket while you make and keep your profit.

FYI we contacted multiple transport companies but couldn’t find anyone willing to take us on such short notice.

I will tell you what you should have done since you’d rather act ignorant of your wrongs than do your actual jobs we paid you hard earned money for.

1. Arrange to get us a quick alternative ride with a company in Newquay if you could (fastastic service)

2. Apologise for the inconvenience and immediately get a driver on the way to us( We were checked out of accommodation) instead all we got was we either refund you half and you find your way or wait 4 hours for the driver.

You should clap for yourselves for such unpleasant service. Disgrace!

Great service, very communicative, would highly recommend

The trip was smooth and driver, Basit was friendly, helpful and courteous.

Will definitely use this service when in UK.