Item took 1 month to arrive. After 3 weeks I emailed and while one girl was lovely and very helpful, another was rude and condescending. Turns out they had to reship the item anyway.
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Lees wat reviewers zeggen
Really wanted to like this company but the fabric is extremely thin, even worse than shein. I thought they were a small business with thoughtful design practises but clearly not. I returned a pair... Toon meer
Sizing is terrible, I ordered a size L, and it wouldn’t even button up over my chest, I have D cups and I’m a size 12-14, so you’d think the largest size the store offers would fit me, but apparently... Toon meer
J’ai commandé le pantalon Evelyin taille to fit et c’est réellement mon pantalon préféré, je vais le commander en noir bientôt. Très belle qualité et magnifique coupe qui met vraiment en valeur. J’ai... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Australian online fashion brand
Contactgegevens
2,4
Slecht
65 reviews
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I only recieved 2 out of 3 items and…
I only recieved 2 out of 3 items and they have not reimbursed me for the unsent item. I tryed to contact them but the content email address they gave me on my recipet does not work in my domain. I kind of feel like I've been stolen from.
14 november 2023
Review zonder uitnodiging
Antwoord van Simplecoolgirl
Hi Lizzie,
We couldn't locate any orders associated with your name, and our designated email address for assistance is help@simplecoolgirl.com. Your email should successfully reach us through this address, as none of our customers have reported any issues. Additionally, if you provide your order number here, we can further assist you in resolving this matter. It's important to note that our company has a track record of not encountering problems with missing items in orders. If your order is shipped in separate packages, this information will be specified in your shipping confirmation email, so please check your email for those details.
Bought an item
Bought an item, paid for it, without any correspondence, they refunded my money and cancelled my order.
29 juli 2023
Antwoord van Simplecoolgirl
Hello Amanda,
We sincerely apologize for the inconvenience you've faced. We want to express that we previously communicated the situation regarding your order when you email us and we thought we have already provided you a very good explaination. Unfortunately, the item you had requested is currently unavailable in our inventory. Our website clearly states that in cases where we are unable to fulfill an order and deliver the purchased products, the order would regrettably have to be canceled. We deeply regret the frustration caused by the cancellation of your order and acknowledge that our system should have better monitored our stock levels. We are glad that you have already received your refund.
Terrible
Terrible. Did not give me an option on return and refund eligibility. Just don’t wanna pay back customers.
26 juli 2023
Antwoord van Simplecoolgirl
Hello Anna! It appears that we haven't received the email you sent regarding your return assistance request. To address this, we recommend reviewing our refund policy and getting in touch with our customer service team via email for guidance on your return inquiry. Be assured that we offer a range of options and eligibility for refunds. Our refund policy prioritizes customer satisfaction and even accommodates a free return possibility when you select a store credit refund.
Only receive 2 out of the 3 items I…
Only receive 2 out of the 3 items I ordered
Was realy long to be delivered
And the product doesn’t look like the pictures
15 juni 2023
Antwoord van Simplecoolgirl
Hi Anna！
If you encounter any issues with your order, we kindly request you to contact us as your first point of contact. This will ensure a prompt resolution to your concerns.
In the event that you prefer not to send us an email, we would like to provide clarification regarding your order. There are two separate packages associated with your order, and this means that the remaining items are still in transit. You should've received 2 shipping confirmation through email, if not, please check if they are in your junkmail.
Considering the distance between Sydney and Belgium, the shipping timeframe for your order is estimated to be 7-20 business days. And you order was delivered within the timeframe. We kindly ask for your understanding and patience during this period.
Should you require any assistance, please don't hesitate to email us at help@simplecoolgirl.com. We will make every effort to respond to your inquiry as soon as possible.
Love,
Simplecoolgirl
Item was too late for the event I…
Item was too late for the event I needed it for and when I tried to return the item, I need to pay international shipping which is as much as the item cost!! This is poor customer service and was not advised of this at the time of purchase.
DO NOT recommend!!
12 juni 2023
Review zonder uitnodiging
Antwoord van Simplecoolgirl
Hi Megan!
We are genuinely sorry that the dress did not reach you in time for your event. We understand the disappointment this may have caused. We want to assure you that we made every effort to fulfill our commitment, and the parcel was delivered within the timeframe we initially provided (which took 10 business days delivered to you from AU to US). Despite our best efforts, we regret any inconvenience this may have caused you.
In addition, we provide a $25 gift voucher option to cover the shipping fee if you prefer to receive a refund in the form of a voucher. Covering the cost of shipping for both sending and returning the item would be challenging for us, as it would entail an additional expense of $52 USD. However, we do offer a 30-day return window, giving you the flexibility to select a more affordable shipping method when returning your parcel. We hope the information would help. And we do appreciate that if you can give us bit more understanding.
Love,
Simplecoolgirl
Really nice stuff
Really nice stuff, however the sizing is a little small. I am usually a size small but to be on the safe side I ordered the stuff in medium and one item barely fits me and the other is a little tighter than I would have liked. But overall super nice, just size up maybe one or two sizes if you’re not a fan of tighter clothing.
8 april 2023
Antwoord van Simplecoolgirl
Hi Katie,
Thank you for taking the time to leave us the review and share some feedback. We appreciate your support XX
So many compliments
The shirt is true to size! The service was so good, and the packaging was cute. They are so nice and reliable, definitely will be ordering more stuff!
11 maart 2023
Antwoord van Simplecoolgirl
Hi Yelithza,
Thank you for taking the time to leave us the review and share some feedback. We appreciate your support XX
I absolutely loved everything that I…
I absolutely loved everything that I received!! 11/10
2 maart 2023
Antwoord van Simplecoolgirl
Hi Alexandra,
Thank you for taking the time to leave us the review and share some feedback. We appreciate your support XX
Great dress
Great dress! The quality is amazing and the fit is true to size. Only issue was that it said delivery would be 5-10 business days and it took over three weeks to come.
19 december 2022
Antwoord van Simplecoolgirl
Hi Anna! We are happy that you like the dress. About the delivery time, we have already stated that the time frame is just for reference. And all delivery parcels were experienced in the UK due to the Royalmail stirke. This is not really something our company could control, if you meet a similar situation again, please get in touch with the delivery courier for assistance. Hope you will understand the situation X
Cute but not the best quality
Honestly I feel like I could find this in AliExpress. It’s cute and I got a small so it’s very cropped and mesh just like the picture. However it’s not eh best feeling quality.
15 december 2022
Antwoord van Simplecoolgirl
Hi Kelly! We are sorry that this is not the quality you expected. The material is designed for this fit, and the style will not look like the photos if the material is thicker. We have included the model size for reference, and we assume you might be taller than the model, which makes it quite crop for you. The price, the quality and the service we provided are nothing Aliexpress could compare. You are always welcome to return it if you can find the item with the same design and quality in a cheaper price somewhere else X
a really cute and lovely shop
A really cute and lovely shop. Everything went very well and fast, they were no problems. The clothes feel also great and make me feel comfortable. I really love it and will definitely keep an eye on it :)
18 december 2022
Antwoord van Simplecoolgirl
Hi Madleen! We really appreciate your support here, and this means a lot for our store. Big love XX
Loved the eco friendly packaging and…
Loved the eco friendly packaging and the actual prints of the items. Sizing was very exact and fitted very comfortably.
13 december 2022
Antwoord van Simplecoolgirl
Hi Eliza! We really appreciate your support here, and this means a lot for our store. Big love XX
the fitting of the skirt was js nice…
the fitting of the skirt was js nice and the delivery was quite quick :)
24 november 2022
Antwoord van Simplecoolgirl
Hi Siarra! We really appreciate your support here, and this means a lot for our store. Big love XX
Great designs to match any outfit
The site is easy to order from and items delivered quickly
There is a great range to choose from
1 december 2022
Antwoord van Simplecoolgirl
Hi Tina! We really appreciate your support here, and this means a lot for our store. Big love XX
10/10 experience
The clothes are amazing and you can’t beat the prices. The shipping was quick for international even being in two packages! Will definitely order again! :)
8 december 2022
Antwoord van Simplecoolgirl
Hi Charlotte! We really appreciate your support here, this means a lot for our store. Big love XX
Antwoord van Simplecoolgirl
Hi girl! We really appreciate your support here; this means a lot for our store. Big love XX
very convenient and easy to use
16 oktober 2022
Antwoord van Simplecoolgirl
Hi girl! We really appreciate your support here; this means a lot for our store. Big love XX
My packege didn't arrive yet and I…
My packege didn't arrive yet and I don't know how long I have to wait.
6 oktober 2022
Antwoord van Simplecoolgirl
Hi Marcel,
It seems that your order has already been delivered. We apologize for any inconvenience caused by the shipping delay, which was beyond our control. We appreciate your understanding and your patience xx
good
everything was tru to size but two of my item came a month late but that may have been a problem with the post office and not the store
16 oktober 2022
Antwoord van Simplecoolgirl
Hi girl! We really appreciate your support here; this means a lot for our store. Big love XX
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