SIMPLE Mobile Reviews 505

I would have given no stars but I had to give at least one, as far as simple mobile goes if you want no service and very unreliable internet then by all means choose simple mobile, because the service and customer support I recurve was below a one star. I wouldn't recommend simple mobile to my worst enemy, poor service super slow internet(slowest I've ever encountered) and customer service that should be totally overhauled. When I called the first time cuz internet and pgone setvice dudnt ork I was told they only support 5g service and that my 4G LTE service was absolute urging that I had to buy a 5 g phone(from them) in order to have working service, that they no longer support 4G LTE service. But their website positively still uses 4G LTE for majority of tier customers and then hung up on when I stated their website still honors 4G LTE service. My phone was recently purchased and new. Frustrated I called back to speak to supervisor and was told sorry but no supervisors where in the office that day, waiting with no service three more days called back only to get the same run around with the no longer suport 4g LTE service, apaled to what i was told i yhen asked for a manager whrtr i was hung up again on. I don't wish pain or sorrow on anyone but those two ladies should be fired for their poor choice in customer service responss, and if this is how they were taught to help customers i dont see simple mobile ever becoming mote that just a way to steal customers money. I will be escalating this issue until I'm refunded the full amount of phone service plan card and money sprny on simple mobile phone for taking 8 hours out of 3 different days of my time, loosing 8 hours of work trying to get a company to only do what they claim on their commercials. I call this deceptive practices and will be delt with accordingly. Since I am being ignored and hung up on I won't stop until a full investigation or even a trial is underway into the deceptuve practices. Please forward this letter to corporate office attn whoever is in charge so corporate may see how simple mobile customers are really treated
No thanks given or asked for
Kyle Tatarko

Chatted with Juan Aldair who would not transfer me to a supervisor and spoke to me very unprofessionally. I wanted out of my service and to transfer my phone number. The entire time he told we he was not doing that and refused to send me to a supervisor.

Un asco no te solucionan el problema cada vez que llamas te dicen algo diferente te hacen perder tiempo y dinero. Son de lo peor si buscas lo barato te sale el doble de caro lastimosamente no les importa engañar personas mayores y enfermas. Además cuando pides hablar con un supervisor te dejan en espera y nunca le pasan la llamada hasta que se cae la misma. Nunca en la vida los volvería a utilizar ni que fueran los últimos en este mundo el servicio al cliente, los datos, la señal todo de lo peor. No tengo palabras para describir lo nefasto que es esta compañía deberían prohibirla y eliminar de PR. Si no quiere perder dinero para acá ni mire.👎👎👎👎👎👎

Ripped me off fire ,35 dollarsthey suckthieves customer service out sour cef

This has got to be the WORST company I have ever had to deal with. Website never works, and I upgraded a data plan they made me wait 3 weeks for a new billing cycle to start working, even though they took my money and it was for an Unlimited Data Plan that worked for 3 days. I select USAGE to see my data, balance says unlimited but it sent a separate message saying I used all my data in just 3 days, after upgrading to the $60 plan. At this point this company is starting to seem like it is a SCAM. I'm starting a class action lawsuit!

No le de mas vueltas, tiene opciones honradas que le valoraran como persona.

This place sucks so bad. I took to contacting the Better Business Bureau just to get a hold of them to cancel my service because they've been taking my money from me for months and I was unable to even switch service to my new phone.

I have been a Simple Mobile customer for approximately one year. Initially, I utilized a device that exclusively supported 4G connectivity. However, I recently acquired a new smartphone with 5G capabilities. Upon contacting Simple Mobile to inquire about transitioning to an eSIM, I was informed that their current system does not support this technology. Consequently, I will be discontinuing my service with Simple Mobile and seeking a provider that can accommodate my technological requirements. The additional monthly cost of $5.00 to $10.00 is a justifiable expense for this enhanced service.

Absolute worst customer service I have experienced, after my service was shut off PREMATURELY (a word I feel their owners/employees are extremely familiar with) I contacted their "help" services, which are a bit of an issue getting into in the first place, and was ignored by the customer service representative I was matched with, and was told to "do the math" (I already did, that's why I was there) gave me THREE DIFFERENT INCORRECT DATES and then ended the service call with no recourse of any kind

It’s been 2 weeks that I’ve had no service even though I have an active plan and phone with Simple Mobile I have called and chatted been switched to eSIM and still can’t access my cellular data so no calls, texts , etc . Ridiculous wasted money with simple mobile so now I’m switching carriers just waiting on info from simple mobile to transport my number to AT&T. Everything has to be sent to my email because my number although active isn’t working. After having Simple Mobile for years this experience has been awful a complete waste of time, money, and energy not to mention a total inconvenience for these past 2 weeks. Never again Simple Mobile.

Purchased 2/7/26. Activated 2/14/26 @6:05 p.m , 5 minutes ago on this date. Purchased 40GB card and the device is showing 29.25 KB. I Haven't used this device yet....

No contraten con esta compañia, a mi me fue bien hasta que en la renovación de 12-2025, pasaban de cobrarme 49€ a 77€ o 67€ si me cambiaba dentro del grupo de Simple Telco a Mas Movil, les adverti en 4 llamadas en dias alternos y durante aproximadamente 15 dias que me iba a ir, es curioso cuando tuvieron conocimiento de la portabilidad me ofrecian 41€ durante 24 meses, les dije que eso era antes cuando me lo tenian que haber ofrecido es mas por 57€ me hubiera quedado.
La sorpresa viene cuando intento darme de baja evidentemente la portabilidad de los moviles por plazo perfecto hasta el 7-01-2026 pero el resto de servicios intento darme de baja el 29-12-2025 dicen que me mandan un sms con instrucciones, el dia 3-01-2026 lo mismo, y parece que lo solucionan porque me graban, pero no, el dia 5-01-2026 otra vez lo mismo y el dia 7-01-2026 no cuelgo hasta localizar el sms, aparecen todos pero tener cuidado te los mandan a una aplicación de mensajes medio oculta no a la oficial de sms, finalmente sigo las instruciones pero viene la sorpresa me cobran hasta el dia 10-01-2026 y a un precio disparatado con un 67% de aumento, pasan de 49€ por todos los servicios a 81,82€ sin ningun aviso ni nada, llamo y me dicen que ellos cobran una media, supongo que es de lo que les da la gana y unos dias mas porque tardan en hacer el proceso de baja y que es correcto, evidentemente no voy a pagar y mas porque es una actuación totalmente irregular y supongo que es en venganza porque me he ido, no es una empresa seria y honesta, lo fue mientras fue Virgin Telco pero ahora no lo es, no contrateis con ellos

simple mobile (part of tracfone) verizon value company

Simple Mobile has redone there plans. the 25$ plan gets you 15 gigs data/hotspot... + roaming in 17 countrys... anything in between the 25$ plan to 60$ the roaming is stil the same... get more data for the buck, but not much in roaming, unless you go for the 60$ plan i listed some of the revised simple plans below.......................

$25 plan now includes 15GB of data (up from 5GB)

$30 plan now includes 20GB of data (up from 10GB)

$40 plan now includes 30GB of data (up from 15GB)

SIMPLE MOBILE will still honor the activation of the older fones bought from KROGERS,
it will say on the packageing,
SIMPLE MOBILE (powere by tmobile)
AS LONG AS you keep it active or switch to a newer simple mobile fone, they will not force you onto VERIZON TOWERS

If not wrong, you can still reactivate most of the old fones on simple mobile/tracfone/walmart family mobile... they look up the IMEI, they will send you a tmobile tracfone sim... Most USED TRACFONES that have been unlocked can be reused with the service with the same sim card long as not lot of time has passed... after so long, you will have to get a new sim...

the good thing of VERIZON VALUE, they are not forcing customers onto there network.... just any newer fones tracfone sells, TRACFONE, SIMPLE MOBILE, WALMART FAMILY MOBILE will be on the verizon towers.

there 60$ plan is still little steep but they are improving by the months

any old simple refill card that has not been used.... SIMPLE MOBILE WILL STILL HONOR THE OLDER UNUSED REFILL CARD, but will get more since
SIMPLE MOBILE HAS REDONE THERE PLANS.... some of the plans are listed at the beginning of this review....
for the 25$ refill, it says on it first 3 gigs at high speed then after that it is at 256kbs , just ingore it,, simple mobile will give you the same benefits. as if buying the same plan from the simple mobile site. roaming in 17 countrys / 15gigs data mobile or hotspot.. +$10 card for international calling.

I have been a customer with Simple Mobile a mininum of 3 yrs and today it ends. They are lousy and the CUSTOMER SERVICE IS POOR. They have merged with Verizon and they are POOR as well by way of internet service so i would not dare get their cell phone service. The lady in technical support went in and changed my email after not being able to assist with sending a link to reset my password. Their system is lousy as well but it is the consumer problem. IN MY OPINION THEY SUCK.

No contraten con esta compañía
No contraten con esta compañía, la calidad es nefasta, el servicio es negligente, llevan cobrándome 5 meses después de haberme dado de baja. Me pongo en contacto con ellos me atiende una tal Valentina y todavía me dice que tengo que pagar un importe extra por los equipos después de 5 meses. Actualmente me encuentro en varios procesos judiciales contra ellos. Ahorra tiempo dinero y energía es mi consejo.
Si estás en el mismo caso denuncia a la OCU y organismos pertinentes

Have had a mobile hotspot with them for 3 years to use as a backup when my regular internet fails. In the aftermath of a winter storm was informed that they deprecated the SIM card for my svc so I would have to wait and go into a store to get a new SIM card. Talk about useless. Won’t be using their svc ever again.

Garbage Service.
0000 stars.
Everything is nonsense, difficult system impossible to Refill or Add data.
Disgusting customer service.
Stay away from this Disgusting company.

Absolutely terrible quality whether it's the phone product, the fraudulent "help" center.....
I paid extra every to have hotspot and it NEVER worked. Months later they finally convinced me to buy another one.
The hot spot worked for 2 days and now will not turn on.....
Oh and the receptionist who take your troubleshooting issues..... They all need terminated!

I had for almost 2 yrs rip me off keep taking money out different time of month would answer why then I ended my service after 2 weeks keep the rest of money total rip off stay away

Worst service ever, 29$ month with slower data switched to ultra mobile good service at half price 12 month for 6,$ month if paid 12 month with 4 g data