SinaLite Reviews 

I had a client request for plastic business cards so I reached out to Sinalite to get a sample of the stock to show the client. I was told that I would need to order the entire"sample kit" to get the samples. I did order it and also had to pay for all the samples that I didn't need. Once the kit arrived, the plastic sample was not in there...complete waste of time and money. I reached out to them to get a sheet sent to me an was told they couldn't and now I'm stuck. This is what happens when you outsource your call centre and nobody has insight into what they are actually selling.

SInalite order CT900694438
I placed this order on April 16th.
It was two small signs 3x5 single sided. I asked for holes to be drilled. I marked the spot in the artwork.
When I got the proof it had large holes that went into the artwork. So in order to save time I just asked for the holes ot not be drilled. I waited and never heard anything else and I called..back to make sure the order was in production. I received another email asking for clarification on 21st, I immediately responded. I received another email asking for new artwork later that day. I replied I wanted teh same artwork just not holes, again I responded same day....I called again today the 27th to find out that nothing has still be done on the order. Shawn told me it they would try to expedite it but that it really wasn't suppose to still until May 01st but they would try for sooner. No offer of expedited shipping so we are still looking at another week before I have my two small signs. I asked for it just to be canceled. at this point I can't tell my customer another week....I'll just have to find another vendor. they can't really explain what happened and made no effort to make it right. just promised an investigation to make sure it doesnt' happen again.

Dealt with Shabee and she assisted in getting our order shipped to us as it was delayed.
Appreciated her professionalism with respect to my request.

I had to change the specs on an order. I cancelled it and they credit my account. I replaced my order with the good specs. So easy to do.

I wanted to make sure my order was shipped out for a tight deadline and Sara (customer service) went above and beyond to make sure that happened with up to date notifications throughout the day to put my mind at ease. Very helpful and a great agent!

Service rapide. Bon rapport qualité-prix. Le service à la clientèle est courtois et efficace.

Sara was super helpful in catching an issue with the file size uploaded versus what was ordered. Took care of updating the system to reflect the right size and credited us right away! Sara is a great representation of the Sinalite team.

Great company to deal with - easy, fast, accurate. - Been with them since their beginning.

We recently had an order produced that had an issue with the trimming of roughly half the order. The trimming was off slightly. Since the client was doing a Neighbourhood Mailing with the cards, there wasn't time to have them replaced, and so we sent the product out. Sara was very helpful in quickly getting us a credit on the order which we could pass on to our client, which they were very happy with.

Excellent customer service.
Excellent quality products.
Very competitive prices.

I’ve used SinaLite in the past, but this recent business card order was unacceptable. The matte lamination was peeling/pilling off across the cards, and the right edges were visibly damaged—clearly a production/handling issue.

When I contacted customer service, the response was slow, and by the time they replied, the only resolution offered was that the complaint was outside their 10-day policy window. The problem is that this was discovered after pickup and delivery to our client—once the client actually handled and reviewed the cards.

No refund, no reprint, no credit—just a policy quote. Between the downgraded production quality and the lack of accountability, I won’t be ordering again.

When a minor issue happens it is always solved right away,

SinaLite has been my trusted printer for several years now. So thankful I came across them as it has added a new, profitable layer to my small business. And their customer support is great too.

Appreciate always getting a great price and excellent service. Any issues we have encountered are handled quickly and efficiently. Thanks!

I had just finished placing an order, and then discovered the quantity was incorrect. In a little bit of a panic, I reached out to Customer Service and spoke with Sara, who corrected it for me in no time. Her help was very much appreciated.

I made a mistake with an order, and Sara promptly helped me fix the issue — the whole process was smooth and easy.

Outstanding customer service and products! Jana was extremely helpful and expedited my question and order. We are very thankful to partner with SinaLite!

Sara was very helpful. Quality Prints and very economical

Sara, helped me through my issues! I been a long term customer and shes the best!

I uploaded 2 jobs within a 1/2 hour of each submission. The second order I received a proof within a 1/2 hour, but the first I realized I did not revive a proof. About 3 hours later I called to see if these was a problem, I spoke to Sara (CSR) and she looked into it. Within seconds she said it was just sent to my email. Thank you Sara, for all your help.