SinaLite Reviews 

The true sign of a company is how they handle it when things go wrong. My experience has been lackluster. Ordered business cards that took a couple weeks to arrive. Packaging was so-so, as others have mentioned, but the backs were all misaligned and completely cut off - not a minor differential. I sent a note and did online chat with customer service and sent photos on 12/4. They told me they might not reprint because it was a border issue. OK, I waited. A day later, they ask for more photos, unconvinced there was an issue with the entire order. I sent pictures of probably 50-60 cards spread out on a table, all showing same alignment issue, that was on every card in the order - not just some. I waited some more, while they checked with their production team. 2 days later, they tell me they are "delighted" to inform me that they will reprint. But there's a huge backlog, so I need to wait another 2 weeks. OK, I wait. Then the full 2 weeks later, they send me a note telling me that there might be a similar issue and what do I want to do. I tell them fine, we'll get rid of the border. They then tell me they will *not* reprint - either take them out of alignment or get nothing.

So I waited days after this alignment issue for them to acknowledge the error and that they'll reprint, to then just wait 2 more weeks and tell me forget it. Why did I wait for their production team to supposedly green light the reprint to just reverse themselves weeks later? And you're "making it right" is keep them misaligned or else?

Stay away from them. If I treated customers this way, I wouldn't be in business. It's not worth you as a wholesale buyer losing your customer over, if they're not going to be partners with you.

Great quality, quick turnaround, and great customer service from Shabee! I'm always impressed with Sinalite!

I've been using SinaLite for a few years now, mainly for business cards for my customers. For the first time, I wasn't happy with a product and they made it right. They simply asked for pictures or video of the problem and offered to reprint or give me store credit. Thanks SinaLite!

I was working with Shabee and I was helped with a a concern I had and it was looked into in a very quick manner and was very responsive to keep me updated until I got a solution. Very helpful and nice.

The printing is beautiful and the paper is high quality! The people I have worked with are quick to respond and easy to work with

First, let me say that I have used them for at least 15 previous jobs. They were okay but still inferior to my other print vendors. My jobs were not packed well at all and some corners were also bent. The box was severally damaged for only having to go from Toronto to Pennsylvania. For this particular job, the margins cuts were off and all over the place. Each lift was was not jogged for proper cutting. I had to go back and forth many times with SinaLite (about 10 emails) only to be told that cut off text and an allowance of 1/8" margin cut off is acceptable. I used their guidelines and margin cut off instructions that they themselves don't follow. I wish I could show you (the consumer) photos. I have been in the printing business for over 38 years and would be embarrassed to let the 7 jobs I received leave my facility the way that they did (from cut quality to boxing). Additional other job bleeds actually ran into my jobs. I offered to ship everything back to them for review. They declined. It wasn't until I threatened a formal complaint with the US Attorney General's Office and their Canadian Governing body for Consumer Protection that they finally gave me a refund. I will never use them as a vendor again. They fought me like crazy, even after seeing photos of this bad work. Stay away from these guys. They lack integrity and simply don't care about you or if you are a broker. Long term customer relationships is something they care little to nothing about. Better and bigger wholesalers are not better - just cheaper and sloppier in their work.

The company was willing to issue a credit when I was disappointed in the quality in a recent order. Most order are printed well.

I have received several orders from SinaLite and I have been very satisfied. If an order is wrong, they are quick to resolve the issue. I will continue to do business with SinaLite for all small orders such as business cards and large orders with their Signage products.

Small issue with a recent order that was remedied right away...

It happens. My client approved his proof, so I approved my proof at Sinalite. Then my client found an error. So I called up and was connected with Sara in Customer Service. Within just two minutes my order was stopped and I was sent a new upload link. Yay.

Prompt response, good customer service and products.

The representative was very understanding and patient.
It is always good to have an answer to all the unusual queries, as silly as they sound.
Sina has always, and is, prompt on explaining and helping with MUCH patience.
Thank you

An order i submitted was done in correctly .. trying to speak to somone at first was not a good experience.But finally when I told to create a ticket .. things went smoothly from there. Quick replies and hopefully quick turn around. The resolve for issues was good.

I am extremely dissatisfied with the handling of my recent order with Sinalite. The package was shipped via FedEx, but unfortunately, it was lost. I first brought this to Sinalite's attention on November 25, and the response I received was concerning. They informed me that the FedEx driver had returned to the location, retrieved the package, and delivered it properly. However, this is not the case.

The reality is that the package was left in an unsecured area—between the outer door and a secure door—where it was at risk of being stolen. FedEx has a policy of leaving packages on the ground outside the building, without buzzing or ensuring the delivery is properly received. Despite my repeated requests for them to buzz upon delivery to prevent theft, this issue was ignored, and now my package is gone.

I have been actively working with FedEx to address this, but the response from Sinalite has been disappointing. As the customer, I can confidently state that I never received the package, and yet their response insists the delivery was made. This is simply untrue. As a result, I have lost both the product and my trust in this service, with no viable recourse available.

I urge Sinalite to take responsibility and further investigate this issue rather than dismissing it with inaccurate information. The lack of a meaningful resolution has left me not only without my order but also without confidence in their customer service and delivery process Michelle C was the representive. ZERO CARE !

They are too big to care about you. This is getting bad it is almost every order if not every second order

Have ordered many different products from Sinalite and am always happy with the quality of product, turnaround time and on more than one occasion have had customer service help me correct an order in a timely fashion so I don't miss my deadline with clients.

I called to change an error on shipping , Janna at customer services reply fast and modify ,very helpful !

As always they serve good quality products and service. Today I had trouble with my previous order, at the service center, Shabee helped me to fix it very easily. Thank you for your support. I love this company. It help my business easy and efficient.

Customer Service Rep Sara was great! Super helpful and quick to find a resolution we were happy with.

The products are good quality and a great price but we have had many delayed shipments and lost in warehouse orders.

Quality, fast service!