Signed up credit card promo with citibank. For 4mths the status is “pending approval” and no update. Email them for follow up and said it was rejected but i provided evidence and prove and they... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The CS team is awesome because they assist me from the beginning until the issue is resolved. I manage to get the expired vouche to be activated back. Thank you team!
Bedrijf heeft geantwoord
Right from initiating the query till resolution, team had always been in touch giving updates . This is something commendable and provides goodwill on the process as well as team . Well done ! Keep... Toon meer
Bedrijf heeft geantwoord
The team at Singsaver is very patient and friendly, and they helped resolve my issue smoothly! I missed my reward redemption application and thought it couldn't be fixed, but they followe up proactive... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Singsaver.com.sg is a financial comparison website that lets its users make informed financial decisions with the use of its free credit card comparison tool.
Contactgegevens
1A Keong Saik Rd, Singapore, 089109, singapore, Singapore
- 9341 4581
- info@singsaver.com.sg
- singsaver.com.sg
3,8
Goed
121 reviews
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Fast redemption and seamless
Was honestly surprised with how fast the approval took. Typically read on the internet it'll be 4-5 months later so was prepared to wait. I signed up for my CC in end October, and received email confirmation to collect my free gift in early January. The whole process was authentic and seamless.
2 januari 2026
Review zonder uitnodiging
Antwoord van Singsaver
Hi Wanny,
Thank you for your feedback, this goes a long way for the team!
We look forward to your patronage again in the near future.
Best,
SingSaver Customer Experience Team"
Although the reply was a little later…
Although the reply was a little later than what i had wanted, the team was super helpful in my appeal and managed to resolve it well
6 januari 2026
Review zonder uitnodiging
Antwoord van Singsaver
Hi Farhan,
Thank you for your feedback. The team is glad to have satisfied a customer!
We look forward to your patronage again in the near future.
Best,
SingSaver Customer Experience Team
Easy to redeem the payments
Easy to redeem the payments. Just sign up through the Sing saver website, than fill up the rewards form. Once fulfill all the requirements, the reward cash is send through pay now.
31 december 2025
Review zonder uitnodiging
Antwoord van Singsaver
Hi Shan,
Thank you for your feedback, this goes a long way for the team!
We look forward to your patronage again in the near future.
Best,
SingSaver Customer Experience Team
Good support provided!
7 januari 2026
Review zonder uitnodiging
Antwoord van Singsaver
Hi Chong Hong Goh,
Thank you for your feedback, this goes a long way for the team!
We look forward to your patronage again in the near future.
Best,
SingSaver Customer Experience Team
Antwoord van Singsaver
Hi Zheng Xiang,
Thank you for your feedback, this goes a long way for the team!
We look forward to your patronage again in the near future.
Best,
SingSaver Customer Experience Team
Antwoord van Singsaver
Hi There,
Thank you for the feedback, this goes a mile for the team!
We look forward to your patronage again in the near future.
Best,
SingSaver Customer Experience Team
Good & thanks for Singsaver platform of…
Good & thanks for Singsaver platform of redemption status monitoring, and also overall the redemption procedure and progressing are easy.
26 december 2025
Review zonder uitnodiging
Antwoord van Singsaver
Hi Foo,
Thank you for the feedback, this goes a mile for the team!
We look forward to your patronage again in the near future.
Best,
SingSaver Customer Experience Team
Great saving recommendations and offers…
Great saving recommendations and offers from Singsaver and they did deliver the perks as claimed.
17 oktober 2025
Review zonder uitnodiging
Antwoord van Singsaver
Hi Ernest,
Thank you for the feedback, this goes a mile for the team!
We look forward to your patronage again in the near future.
Best,
SingSaver Customer Experience Team
Received an email from singsaver…
Received an email from singsaver regarding my paynow number. I’ve replied but till date, I have not received my rewards yet, only automatic replies by an AI bot.
19 december 2025
Review zonder uitnodiging
Antwoord van Singsaver
Hi Anthony,
We do apologise for the frustration, do know that it has not been our intention to cause this. One of our team members has already picked up your ticket and is currently investigating the matter.
Best regards,
SingSaver Customer Experience Team
I missed out on claiming my…
I missed out on claiming my CapitaVoucher gift, Jeremiah helped me to request for an extension. Appreciate it. One feedback is to inform the customer receiving the gift that the email is from DBS and not SingSaver so that we can keep a lookout and not miss the email especially since multiple DBS emails are sent in a week for existing customers.
6 januari 2026
Review zonder uitnodiging
Antwoord van Singsaver
Hi Huiyi,
Thank you for the feedback, this goes a mile for the team!
We look forward to your patronage again in the near future.
Best,
SingSaver Customer Experience Team
Jeremiah from SingSaver helped me to…
Jeremiah from SingSaver helped me to submit an appeal. Checked email regularly for the voucher code but the 1 month redemption was too short as i was overseas when I got the code. He managed to submit an appeal for me and I was given another chance to redeem the voucher :) thank you Jeremiah!
6 januari 2026
Review zonder uitnodiging
Antwoord van Singsaver
Hi There,
Thank you for the feedback, this goes a mile for the team!
We look forward to your patronage again in the near future.
Best,
SingSaver Customer Experience Team
Thank you Marrione from SingSaver
I would like to compliment Marrione from SingSaver for resolving an issue I had with the Redemption Gift, which was entirely my fault. Nevertheless, Marrione handle the situation with utmost professionalism and kept me updated at every step of the way. Wonderful!
6 januari 2026
Review zonder uitnodiging
Antwoord van Singsaver
Hi Alex,
Thank you for the feedback, this goes a mile for the team!
We look forward to your patronage again in the near future.
Best,
SingSaver Customer Experience Team
Super fast reply
They reply very fast whenever I have an issues with the rewards. They solve my problem in properly way and quick.
17 december 2025
Review zonder uitnodiging
Antwoord van Singsaver
Hi Lu Vu,
Thank you for your feedback. The team is glad to have satisfied a customer!
We look forward to your patronage again in the near future.
Best,
SingSaver Customer Experience Team
Short redemption period but prompt service recovery
Was given a short (1 month) redemption period for a gift and I accidentally missed it. However Marrione from the Singsaver team looked into my appeal promptly and was able to grant an extension. Appreciate her help.
23 december 2025
Review zonder uitnodiging
Antwoord van Singsaver
Hi Alex,
Thank you for your feedback. The team is glad to have satisfied a customer!
We look forward to your patronage again in the near future.
Best,
SingSaver Customer Experience Team
I had claimed several rewards through…
I had claimed several rewards through SingSaver, they have very good offers.
2 januari 2026
Review zonder uitnodiging
Antwoord van Singsaver
Hi Eric,
Thank you for the feedback, this goes a mile for the team!
We look forward to your patronage again in the near future.
Best,
SingSaver Customer Experience Team
Antwoord van Singsaver
Hi,
Thank you for the feedback, this goes a mile for the team!
We look forward to your patronage again in the near future.
Best,
SingSaver Customer Experience Team
Prompt support & follow-up in redemption appeal
Although the process took three months to complete, my redemption review appeal was smooth and well‑supported by Jhaycee and Jaryll’s prompt follow‑ups. Thank you.
24 december 2025
Review zonder uitnodiging
Antwoord van Singsaver
Hi Jenn Lim,
Thank you for your feedback, this goes a long way for the team!
We look forward to your patronage again in the near future.
Best,
SingSaver Customer Experience Team
Quick action from Singsaver team to resolve issue
Applied for HSBC credit and the reward status was pending for longer than I expected. I email the team and got a response within reasonable time frame. They asked me to wait for another few weeks. However I had to travel for work out of Singapore for almost a month and missed on the redemption period. The singsaver team, Jeremiah was kind enough to get me an exemption to redeem the gift. Overall i think the window to redeem the gift is too short. I had some friends who missed out on the period to collect the gifts and had to forfeit although they were qualified.
22 december 2025
Review zonder uitnodiging
Antwoord van Singsaver
Hi Jarrold Ooi,
Thank you for your feedback. The team is glad to have satisfied a customer!
We look forward to your patronage again in the near future.
Best,
SingSaver Customer Experience Team
The claim process is easy but it would…
The claim process is easy but it would be better if customers could receive message once they are entitled to receive the rewards.
28 november 2025
Review zonder uitnodiging
Antwoord van Singsaver
Hi Evelyn Khor,
Thank you for your feedback. The team is glad to have satisfied a customer!
We also truly appreciate your suggestions for improvement, as they help us enhance our processes and serve you better in the future.
We look forward to your patronage again in the near future.
Best,
SingSaver Customer Experience Team
Antwoord van Singsaver
Hi Thomas Tam,
Thank you for your feedback, this goes a long way for the team!
We look forward to your patronage again in the near future.
Best,
SingSaver Customer Experience Team
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