SIRRI Reviews 

193
TrustScore 4.5 uit 5

4,6

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Beoordeeld met 5 van de 5 sterren

What made the experience so wonderful on Sunday 19th was the welcome and all the help and advice given. The quality of the suit and other extra items brought for my son party, and proms. I would highl... Toon meer

Beoordeeld met 5 van de 5 sterren

I ordered a 4-piece ivory paisley waistcoat set from Sirri for a wedding. The photo on the website showed an ivory shirt to match the paisley ivory waistcoat and cravat, but when I received the 4... Toon meer

Beoordeeld met 5 van de 5 sterren

Ordered two children’s suits for a wedding. Arrived very promptly (within three days), quality was great and fit my two slim sons perfectly. Week after their father ordered a suit after having little... Toon meer

Beoordeeld met 5 van de 5 sterren

I had never heard of this company before, but ordered my son's christening outfit from them as they had a much wider selection than mainstream retailers. My items were not posted for a couple of days... Toon meer

Bedrijfsgegevens

  1. Trouwwinkel
  2. Kinderkleding

Geschreven door het bedrijf

UK's No.1 for Childrens' Formal & Casual Wear Online


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

193 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,6

Alle reviews

(193)

58 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Paid for 5 piece suit set, received 3 piece with missing trousers. They refuse to fix the issue.

I bought 2 suits sets back in June, for my brothers, for school. Sirri messed up one of them. Received both sets in July. I have not fully checked if all the items are present, I assumed everything I paid for was in there. Left them in the box and sent it to my parents. They received the box yesterday and said one of the suits have 3 pieces instead of 5, with 1 of the important piece missing which are the trousers. First of all, their suit set is advertised as jacket, waistcoat and trousers as main, plus 2 additional items if you opt for 5 items set. No, I don't think this is a mistake and I can't understand it. If you advertise it in a way, but send the incomplete set, with completely different items. Who is sending a suit set without the trousers? They will not do anything about it claiming the 30 days policy, which doesn't make sense since it's covering just the delivery and return part, not the cases in which they sent something with missing pieces. Awful experience. They are not willing to sort the issue on their side since it's their fault. Will never buy again from them and I am not recommending this shop to anyone.

23 augustus 2022
Review zonder uitnodiging
Logo SIRRI

Antwoord van SIRRI

The order was placed on the 19th of June and it was delivered to customer on the 21st of June.

How come that a parcel , is not checked at the reception!! Have you not even tried if it would fit or not ? Which company will reply to such a claim after 2 months!!

we all believe that every seller has a policy, and customers should respect it and take it into their consideration.

As vip 5 stars seller in yotpo, truspilot , Amazon, top rated seller on ebay , and star seller on etsy, we consistently provide a great level of customer service.

We would definitely have helped in this issue in the customer's favour. Of course within our policy frame time or maybe more , but not claiming this issue after 2 months , and blaming our service where the mistake is the customer mistake.

We try to get things right and constantly work to maintain the level of service we provide

Best regards.
Sirri customer service.

Beoordeeld met 5 van de 5 sterren

Excellent and professional service

Excellent and professional service..I was having issues regarding my online banking and order just wouldn’t go through but with Nes’s help and Step by step they resolved the issue. Also Nes would dispatch the order first class.
Thank you once again for being very calm and professional

18 augustus 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent choice, competitive prices and a speedy service

We found Sirri on line when looking for Pageboy outfits. The items arrived very quickly and we were extremely pleased with them. We had a very small issue with a missing buttons but I contacted the Customer Service Team and they resolved it again very quickly. I would definitely recommend this company

10 augustus 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing suits and amazing aftercare customer care

I been having absolute mare with the men asking for their sizes and then it's too small, Sirri customer service have come above and beyond to help me rectify the size issues.. I can't thank them enough. Amazing company and I would highly recommend them to anyone looking for a suit. Just amazing. And there suits are also amazing quality too and get very reasonable price.

10 augustus 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I needed a suit for my son for…

I needed a suit for my son for graduation and I wasn’t familiar with this brand but I took the chance and I’m glad that I did!
The suit was amazing and my son was loving all of the compliments he was getting.
Thank You!

21 juli 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I ordered 3 suites for my sons .They…

I ordered 3 suites for my sons .They arrived promptly. Superb quality, one suit was too big arranged an exchange that was done in a couple of days .I would recommend this company to anyone
William Powell.

26 juni 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

These guys are amazing

These guys are amazing. Bought a waistcoat outfit that looked beautiful and high quality but ended up to be too large when our son tried it on. Returned it free of charge without any hassle. The team were so kind and helpful throughout. They made every effort to send out a smaller size to us as soon as possible so that we had it in time for the wedding. Outstanding service. Well done. Will definitely recommend and use Sirri.

22 juni 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic customer service and lovely suit

I was panicking about the shipping time so I called and spoke to Lena who very kindly arranged to upgrade my order to 24 hour tracked with Royal Mail. The tuxedo arrived the next day and it fits perfectly. My son will look very handsome at his primary prom. I can’t recommend Sirri enough for the wonderful service I received.

18 juni 2022
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Some difficulties, hopefully resolved by helpful customer service staff

Had difficulties with the website, and left a bad review. SIRRI contacted us to ask if they could assist and offer a discount if we changed the review and make the order - management had apparently come down on marketing over it. We managed to order via Paypal meantime I called to confirm I would amend the review and accept the small refund, and they advised they were holding the order back until we called. I'm annoyed they held the order which we had made separately. All sorted now, just waiting on delivery. Have to say their customer service people are very proactive in dealing with the issue, and were easy to contact, so I've amended the review to reflect this. Also in response to Sirri's comments - the billing and shipping addresses did match. We suspect it is because we have no house number (just a name) and their system cannot handle that.

14 juni 2022
Review zonder uitnodiging
Logo SIRRI

Antwoord van SIRRI

Hi Miriam,

Thank you for reconsideration on your feedback.

Kindly note that as we explained to yourselves previously, payment difficulties that you had on our website was because of FRAUD protection.

As it states in our FAQ, If a customer's address linked to their bank account does not match to the shipping address, our Fraud protection system rejects the payment.

Even though, we are losing sales, and are receiving negative reviews as we see in this example, simply because our aim is to protect people’s hard-earned money. On our website, we have this system to prevent stolen cards from being used, even though we will be losing some genuine customers.

We have contacted you and offered a discount for the inconvenience caused out of our control while our system is protecting people's stolen credit cards and identities. We are intended to offer good customer service and to run our business with a work ethic.

Regards

Beoordeeld met 5 van de 5 sterren

Suit was great quality and arrived…

Suit was great quality and arrived quickly. Had to change order but was given excellent customer service by the customer service team could not fault them one bit, great at getting back to you. Lena Mike Nes were great.
Fantastic company for ordering for a special occasion I would highly recommend them.

2 juni 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fabulous customer service

I ordered and unfortunately my items were lost I emailed the company and I received my items that had been misplaced within a few days, i really appreciate the effort that the company put in to sorting this out for me.

Also my boys look amazing in the suits.

31 mei 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thank you for the beautiful clothes and…

Thank you for the beautiful clothes and great customer service
We had ordered suits for our sons (9 and 7 years old) and the suits were beautiful and very good quality. The international delivery was very fast. The customer service is great as well, they reply fast and kindly try to help with any questions/queries. Thank you!
We will certainly be buying more clothes from the online shop.

31 mei 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Received my sons suit within a couple…

Received my sons suit within a couple of days of ordering. Suits amazing! Had a little issue with the shirt I ordered sent Lena an email which she replied to straight away issue sorted there and then great service. Will definitely order again.

26 mei 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Had a great experience!!

Had a great experience with these guys!! Such a good selection of high quality suits… I ordered several for a wedding and they were all superb quality. Some of the Father and Son suits, unfortunately the child sizes were larger and wider than anticipated, I contacted them and had responses in a timely manner, good courteous and helpful replies from Del! Would definitely recommend them to anybody who wants an excellent service!

26 mei 2022
Review zonder uitnodiging

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