Sirus Ltd Reviews 92

Happy with the phone system and the service has been reliable. Only reason for 4 stars is it took a bit longer than expected to get everything up and running initially but once it was live it's been faultless. Support team are always helpful when I call.

Stuart and the engineer did a great job installing our CCTV across two sites. Professional, tidy and finished ahead of schedule.

Rob was brilliant, came in and looked at everything we had, phones, broadband, even our energy bills, and found us savings across the board. Not pushy at all, just laid it all out and let us decide. That's rare with telecom companies in my experience.

Decent service overall and the system works well for our small office.

We've been with Sirus about 3 years now for our office phones and broadband. Anytime we've had an issue the support team have been quick to sort it. Ed originally set us up and made sure we were on the right package for our size. Good company to deal with.

Great service from great people. Faultless process from beginning to end. Highly recommend!

Great meeting with Rob today , curteous and knowledgeable with all aspects regarding Sirus.
Not just telecom advice , the conversation covered energy , CCTV through to alarm systems.
Good company , would recommend to all.

Stuart was amazing! Very friendly and had a nice chat with me. Did a great job too!

Our overall experience with Sirus has been great. Jordan and Dan set up the phone systems efficiently and answered all our questions with no problems.
Our sales contact, Ed, has also been great to work with.

Very helpful, prompt and informative salesman. Customer support also very helpful often going above and beyond their obligations to me.

We joined Sirrus in December 2025. Ed, the sales manager, was a decent bloke who explained how everything would work, and initially it all sounded great, including some potential cost savings compared to our previous system. Unfortunately, that’s where the positives largely ended.

The installation itself went smoothly, but the engineer left before even a temporary divert was working properly. The system seemed fine for the first week or so, but then the call quality dropped dramatically. We now really struggle to understand calls on the supplied handsets.

We were told this is due to the broadband line rather than the phone system, as the broadband is supplied by another provider. However, we were under the impression that Sirrus would be handling the switch of both lines and broadband together, which turned out not to be the case. We have since been offered broadband through them at additional cost, which we feel should have been made clear and included as part of the original discussions.

We reported the call quality issues in early January 2026 and, as of the end of February 2026, we are still waiting for a proper resolution.

Based on our experience, I would recommend others carefully consider their options before committing to this provider.

They provide us an excellent service. I have been dealing with Jordan Cull. Very helpful and quick to respond to queries.
5 Star.

Like a lot of businesses, leaving a positive review for a telecom company is not always easy! We spent a lot of time with John who explained what we needed, what we could have and let us decide the route we wanted. No hard sell and a plan that was very suitable for us.
Would genuinely recommend.

John spent a lot of time with us making sure the plan was right for our business needs. The process was easy and I would recommend Sirus.

I asked for help from Sirus with Spy calls and within 1/2 hour it was all sorted.

Sirus have provided and maintained our security cameras for the past 4 years. Excellent service from the off and have never had a single issue. Knowledgeable sales staff and professional installers. Would highly recommend!

Was expecting the usual faff with installation etc but it was surprisingly painless. Up and running straightaway. Would recommend to anyone.

Avoid this company. They are for you if you can afford extortionate rates applied 2 years into your contract unless you sign up for even longer than the 7 years you have been cajoled into. READ THE SMALL PRINT! Do not fall into the same trap as many other companies. They will not reduce the number of handsets, even if you have downsized your team. They are hard selling on another level

We've worked with Sirus for many years now and always had great service and quick response to any faults that may have cropped up. Jordan always goes above and beyond to make sure that installations go smoothly.