SIXT New Zealand Reviews 

I've hired cars with Sixt in NZ on about 6 occasions. I've always had what I'd consider a 5 star experience - pleasant and efficient service, recognition of a returning customer, good range of near new vehicles, pricing is generally very competitive with some good specials at times, free upgrade on one occasion which was nice, easy drop-offs with no hassles afterwards. I look forward to hiring from Sixt in the future.

Everything fine up until the end. I was sent a photo of the rear windscreen of the car smashed to pieces, just after my flight had taken off. Lots of excuses made by SIXT, none of which were logical to me. After further communication, no attempt was made to apologise other than through words. My advice - don't touch them and go somewhere else. I have had great experience with other much cheaper companies at CHC, so consider them first to avoid a stressful end to your holiday.

Read all of the fine print. They're a slimy company with lots of money hungry tactics to squeeze $$ out of customers. Would never use them again. It's unethical business and they deserve to have their name sullied. Pass it on

Booked a RAV4, but on pickup I was offered a “free upgrade” to a VW Tayron. I specifically asked staff to confirm it was AWD, since we needed it for snow driving to ski fields, she checked and confirmed AWD before I accepted.
I was charged $400 with no explanation of what it was for, I assumed it was a standard deposit, which is common practice. It was never disclosed as payment for the “upgrade.” On return, I found out this $400 was being kept as payment for the upgrade, despite it being offered and accepted as free. When I disputed this, SIXT Christchurch declined to refund it.
If you’re offered an “upgrade,” ask exactly what any charge on your card is for at the counter, don’t assume it’s a deposit, because it might not be. My mistake I was in a rush.

First of all we had availability to a Hybrid Highlander on the North Island and Hybrid RAV 4 on the South Island. Helpful where gas prices were over $3 / litre in New Zealand. SIXT was also helpful on the checkout process and check in was very smooth. Overall a great experience.

In Feb 2026 I pre-paid for a vehicle (Carolla) rental for 12 days starting at Queenstown Airport and returning it to Christchurch Airport. I paid for GPS navigation to be included. We were on the road to Dunedin several days later before we actually needed to use the GPS system and then discovered it wasn't connected to the vehicle. When I returned the vehicle to Christchurch at the end of the trip I enquired if we were to receive a refund for the cost of the GPS being unavailable. Apparently.....'computer says nooooo........'. The story I was provided is that if you pre-pay and don't receive the service Sixt's policy is 'too bad! we've got your money and we're keeping it!' So, by extrapolation, if you pre-pay for a rental vehicle from Sixt and it only has 3 wheels, watch out, as it's your problem, not there's!

I complained that I had been charged for petrol after I had returned the car full. This was in December 2025. Many emails went back and forth and I had given up and written it off as a bad experience. Now ( the end of March 2026) I have been informed that the error occurred as another customer had the same name as me. I received an apology and refund. I am amazed and very pleased that Sixt persisted with the matter after I had given up. Thank you.

Very helpful happy staff. Car almost new, very clean and performed well. Currently lots of road repairs....recommend taking out the windscreen cover

Pickup/drop off as expected. All reasonably efficient.

Hired from Auckland City Branch, arrived no one around waited and waited, finally someone came, I gave details, then finally someone else came, swap over give details again.Wanted to add wife as additional driver they wanted an extra $75, (No) Whilst being served other staff kept coming in interrupting the lady serving me, no excuse me,no nothing , then she would deal with them ,made process 3 times as long. Then a problem allocating a car as computer would not let her allocate intended vehicle, we were told as we were renting for 2 weeks allocated car had too many kilometres on it.
So we have to find another one,out comes another car just been hosed down. Turns out it is old, 2 years in fact 2024 model, old for a hire car when you are paying around $2500 for 2 weeks hire.
Sorry we get an apology but this is it, I ask for something better no it has to be this, all we have.
Then I am told if I had rented from the airport I would've been given a better car , but not from here.
Then I am shown virtually an album of damage and marks on the vehicle, wow, and am told it's because it is black paintwork. Um no its because its been hired out for the last 2 years it is old.in car rental terms
Windows are dirty get in drive off go to use windscreen washers (Nothing) maybe empty.
No USB ports for phone charging, no apple car play, we have 5 year old cars at home and even they have all this.
Terrible experience, never hire from Sixt again, I am about to hire a car for another tip, and it will not be from Sixt, do not bother go to one of the others where over the years we have had great service free upgrades and new vehicles

Great, friendly staff. Very accommodating and easy to deal with.

A bit shocked at these other reviews…we had an amazing experience! Everything from the customer service to the quality of the car was fantastic! Will absolutely be using SIXT again for future car rentals :)

The check in staff member was excellent. The car was a bit expensive

Very slow to pick up the car and equally slow to return.

I’m sharing this review to warn other customers about pricing and payment issues I experienced with Sixt New Zealand.
Although rental prices are advertised in NZD, the actual charge is processed in Euros. This will only became apparent when you pick up the car and pay an additional 2–4% foreign currency conversion fee. This extra cost was not obvious at the time of booking and means the final price will be higher than expected.
Customers should also be aware that the prepaid booking option may cause problems. Because the transaction is converted to Euros, there is a risk your bank may block the payment, as the charge is not processed in your local currency.
Sixt recommended using their “Stay Flexible” option instead, which means paying on arrival — however this comes at a higher rental rate.
In summary, the advertised price is unlikely to be the final price you pay once currency conversion fees and booking issues are factored in. I strongly recommend that customers read the payment terms carefully and check with their bank before booking.

This is a very disappointing and unfair experience with Sixt NZ.

The vehicle was handed to me at Full (not over full).
I returned it at exactly the same Full level, with clear photos and a signed return condition report.

Despite this, Sixt still charged a fuel fee, claiming the car needed fuel “to reach full”.

Even after I provided photographic evidence and official return documentation, they ignored the evidence and refused to resolve the issue.

This effectively forces customers to return the car over full, otherwise you get charged.
This appears to be a systematic practice, not a one-off mistake.

Be very careful – you may be charged fuel even when you return the car full.

I do not recommend Sixt.

Just generally a bad experience all around. Exorbitant add ons, ridiculous charges for a minor scratch on the hub cap and excessive charges in returning a car two hours late. We will never use this company again.

I went to book a rental with Sixt NZ, I'm based in Aus and they wanted to charge me in Euros with a 2 to 4% conversion fee. Why?!!! that is ridiculous, just lost my business

We had a booking (and pre-paid) for 7.30am to pick up the vehicle from the international terminal at Auckland airport but when we got there we found that there is no SIXT office at the international terminal and no one was answering the phone at all. So we walked with all of our luggage all the way to the domestic terminal (this was not easy as I'm 60yo and not in the best of health) to find that other customers were also waiting there but the office was locked, lights were off and no staff member was present. I called the SIXT helpline and office number multiple times but no one answered and after an hour doing this I became cerncerned that SIXT NZ might actually have gone bust!
Eventually a staff member showed up with some apologies for being late(!) but then tried to blame us for being at the wrong Auckland office. Our vehicle was finally made available to us and it was in good condition and as per the booking but we were nearly 2 hours later leaving than our booking time and very stressed and unhappy with the confusing, unprofessional and disorganised SIXT arrangments at Auckland airport. I have since contacted SIXT NZ and described my experience and concerns but have received no response from them.

If you arrive at airport after 5 PM then you have no chance in hell of finding anyone at international terminal.
There are huge numbers of hidden charges and the return is at domestic terminal and having to cart luggage across.
The only help I have received was from other car rental company.
I believe the lack of disclosure of facts is not conforming to industry standards and should be looked at.
In decades of car hiring globally I have never come across such a poor and expensive car hire.