SIXT New Zealand Reviews 

A Frustrating and Unprofessional Experience

I had an incredibly frustrating experience with Sixth Rental Car that left me questioning their business practices. This company seems to thrive off negative feedback, which is deeply concerning, as they appear to be more focused on making money than providing proper service or following their own agreements.

Despite having done thorough research and reading the contract, I found that Sixth is not adhering to the terms set forth in the agreement. Not only did they fail to provide proper documentation, but they also continued to charge my card without offering any clear explanation or justifiable cause. When I reached out to their customer service team in Australia, I was met with a lack of professionalism and clarity. No one could provide correct or consistent information, and when I pressed them about their failure to abide by the contract, they couldn't answer simple, direct questions.

The complaints and feedback department was no better—on multiple occasions, my calls were dropped when I attempted to provide constructive feedback. It seemed as though they were unwilling or unable to take any criticism. Furthermore, the claims department needs significant in-house training. I had to correct one claims team member on the spot because he confidently gave me incorrect information. I had to refer him back to the signed contract, going through it clause by clause, just to clarify what he was getting wrong. The whole ordeal wasted 35 minutes of my time and money, as I was calling from overseas, and still, no solutions were provided.

It is truly baffling how a company can operate like this without repercussions. I’m still trying to understand whether Sixth is simply a money-making scam, as they refuse to respond to emails or feedback. It seems they have no interest in resolving customer issues or honoring their contractual obligations. I strongly advise others to avoid this company at all costs.

Prise en charge d'une voiture à Christchurch (NZ) d'une voiture sans contrôle technique de fait, pneus avant droit et gauche lisses et déchirés : nous avons les photos si nécessaire !
Nous ne recommandons absolument pas une location de voiture chez Sixt.
De plus, on nous réclame le paiement du 2ème conducteur qui a été réglé à la prise en charge de cette voiture.
Aucun suivi, manque de sérieux et de professionnalisme !!!!

The girls at the airport desk were wonderful. This review is for SIXT’s Claims Department. They are refusing to provide a quote for a damaged tail light caused by another driver - who admitted fault and provided their insurance details.

I paid the $5,000 excess when returning the car and SIXT assured me they would recover the cost from the other driver and refund me. That was over 2 months ago, and despite repeated follow-ups, I’ve received nothing but empty promises. Now they’re claiming I must wait for the repairs to be completed before they can send me a quote - this makes no sense at all.

Every time I contact them, they push the timeline back by "a few more weeks," and now I’m getting no response at all. I’ve called Sixt NZ from Australia multiple times, but they refuse to put me through to the Claims team. The tail light is a simple replacement - there is no body damage and it's literally a few bolt. There is absolutely no reason for this delay and lack of transparency. Avoid this company. I will never hire through this company again.

Do better SIXT NZ!

Our experience with Sixt unfortunately turned into a farce marked by inefficient customer service, lack of communication, and a disappointing pickup process.

We attempted to use a corporate agreement that included an upgrade to Gold membership. Although we were repeatedly promised that the upgrade would be completed the same day, it ended up taking four days. Meanwhile, prices increased by approximately 50%. The staff in Denmark were friendly and helpful, eventually completing the booking through the employee portal (but still at 20% higher price). They also tried to coordinate with the office in New Zealand (NZ) to secure the original price, but without success. Upon arrival in NZ, the staff claimed they had never received any email from Denmark.

The pickup experience in NZ was a disappointment. We were initially given a VW Tiguan but quickly discovered that the windshield was damaged, requiring a replacement vehicle. Instead, we received an older Skoda—a clear downgrade with a poor infotainment system.

At the same time, the provided child seat turned out to be inadequate and dangerous for our baby. The staff were friendly, but their attempts to fix the issue was ad hoc or "made up", i.e., deviating from the manufacturer's recommendations. The solution was that we had to buy a new child seat ourselves, with a refund, but probably the cheapest models on the market. Further, then offering to help install the new car seat, the staff clearly did not have the knowledge to do it, making severe and dangerous mistakes in the process.

Three hours later, we were finally able to leave the rental location—with a worse car, a safe but low-quality child seat, and a lot of wasted time, which disrupted our evening plans.

This experience was far from the premium service one would expect. Expectations were not met, and the overall process was both frustrating and time-consuming. Sixt should work on improving their internal communication to ensure that customers receive the service and solutions they pay for.

Service was good but I was charged for not returning with a full tank. Tried to query this with them but they did not respond, twice. I had to wait a month for the company fuel bill to come through to do my own investigation. It turned out I was in error, but the lack of ability to communicate with them is a red flag. If they think you owe them, then they will charge your credit card without warning, and no ability to dispute or discuss. I will definitely be looking at other rentals before I consider them again.

Rental experience was great until after the vehicle was returned with a full tank of gas. We received an invoice acknowledging that the car was returned with a full tank. 2 weeks later we received an updated invoice noting the tank was 3/4's full and an additional charge was incorrectly applied to my credit card. Company has promised to refund me 'tomorrow' on 2 different occasions. This has now been going on for 3 months !

Hi,

I am trying to rent a Land Rover Defender for 10 days next January into February with a pick-up in Auckland and drop-off in Christchurch (both location offer this vehicle for rent) however, the Sixt site online will not permit this. Can you advise me if this would be possible, please?