The whole process was professional and painless, apart from a slight delay at the start when the fitter got injured on another job. The surveyor obviously knew what he was talking about and the fitter... Toon meer
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Both the quality of the windows and doors from SJB and the professionalism of the installers made this company a pleasure to deal with from quote to after sales service. We are delighted with the resu... Toon meer
Bedrijf heeft geantwoord
It is many years since I have worked with such a professional and capable business. The preproduction process was meticulous with me in control of all sign offs. The windows and doors from the factor... Toon meer
Bedrijf heeft geantwoord
Very good workmanship and quality of final product. Painting and finish on all the windows was great. The number of days during the fitting did drag on somewhat -5 in total - where originally we had... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We’re a family-run business specialising in both manufacturing and installation of traditional sash windows. Although we mainly install our sash windows in London & the south-east of England, our sash window services reputation is known much further afield.
Contactgegevens
Verenigd Koninkrijk
- sjbsashwindows.co.uk
4,8
Uitstekend
345 reviews
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Bobby was great … did a fantastic job…
Bobby was great … did a fantastic job the windows look great and was really good
16 april 2024
Antwoord van Sjbsashwindows
Dear Mr Potu
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service. I have passed your kind words on to Bobby.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
All the best for the future.
Kind Regards,
The SJB Team
Would recommend to all
Great communications. Clear messaging. Fair pricing. And really professional work. Would recommend to all.
8 april 2024
Antwoord van Sjbsashwindows
Dear Sam,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
All the best for the future.
Kind Regards,
The SJB Team
Absolutely wonderful job for a second…
Absolutely wonderful job for a second time. He even stayed to paint a wider area round my windows at no extra charge to make things look properly fab. Thank you!!
25 maart 2024
Antwoord van Sjbsashwindows
Dear Ursula,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
All the best for the future.
Kind Regards,
The SJB Team
the first installers should have solved and warned to the company and the client of the problems that occurred
The first installers were not very communicative but generally correct. When they finished installing the doors I indicated that it seemed to me that there was a lot of separation between them and they did not close properly, but they did not pay much attention to me. That was when the next day I called Glen Whitaker to inform him and he very efficiently and kindly sent me an installer to correct the hinges and adjust the doors to close properly to prevent air from passing through. The problem was corrected, thank you! But after a few hours I realized that there was another problem, the lock did not close with the key... so I called the company again and another installer came back to see the problem. The installer could not solve the problem and a new lock had to be ordered...Finally, after a few days, another installer came with a new lock and the problem was finally solved. In my point of view, the first installers should have solved and warned to the company and the client of the problems that occurred and not making the client responsible for making all the calls, informing the company of each problem every time.
4 maart 2024
Antwoord van Sjbsashwindows
Dear Mr Batalla,
We are saddened that we did not receive a more positive review from you. As you have described, you reported that you had difficulty operating your doors the day after they were installed, to which arrangements were made for one of our team to attend that same day to make some adjustments, and after this visit your initial concern was resolved. Unfortunately, the following day you had trouble locking the doors with the key. Arrangements were made for one of our team to attend that same day. During this visit, the euro cylinder was found to be faulty. As I’m sure you can appreciate these things can happen from time to time. A replacement was ordered and it’s fitment carried out promptly once received. We were responsive to your contact and the problem was resolved quickly. Although not the 5 star review we strive to achieve, this review should give anyone reading this the reassurance that if an issue does arise with one of our products, it will be rectified immediately.
Regards,
The SJB team
Very happy with the installation and…
Very happy with the installation and redecoration.
15 maart 2024
Antwoord van Sjbsashwindows
Dear Kieran,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
All the best for the future.
Kind Regards,
The SJB Team
Antwoord van Sjbsashwindows
Dear Raymond,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
All the best for the future.
Kind Regards,
The SJB Team
Excellent service
The whole process was great from start to finish. Great communication throughout. A considerate company that were understanding of budget restrictions and gave options to help with these.
The installers were very friendly, clean and efficient, they even finished the work ahead of schedule.
There were two minor defects that we spotted with the windows after installation, SJB sent an installer round that same day to fix these. Can’t fault their excellent service.
20 maart 2024
Antwoord van Sjbsashwindows
Dear Jinny,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
All the best for the future.
Kind Regards,
The SJB Team
Super friendly and efficient…
Super friendly and efficient installation. SJB measured up and made the window bespoke.
I am delighted. Top job. Thank you.
21 maart 2024
Review zonder uitnodiging
Antwoord van Sjbsashwindows
Dear Raymond,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
All the best for the future.
Kind Regards,
The SJB Team
Good service
Good service, excellent work quality, easy to use company.
11 maart 2024
Review zonder uitnodiging
Antwoord van Sjbsashwindows
Dear Josh,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
We will see you in the not too distant future.
Kind Regards,
The SJB Team
3 new sash windows
Blago, who installed the windows, did a beautiful job, was utterly professional and courteous at all times, and stayed late to finish the job, without a murmur. The customer service was very efficient and professional too.
27 februari 2024
Antwoord van Sjbsashwindows
Dear Rebecca,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best for the future.
Kind Regards,
The SJB Team
Sash windows for bathroom and bedroom
I had two sash windows installed, in a bedroom and the bathroom, and I’m very pleased with the result. Both the windows look great. I’m very happy that I went with the advice of Paul, who suggested having just the bottom window in the bathroom frosted. It was a good idea - there’s a lot more light and it looks lovely. The fitters arrived on time, completed the work well without rushing and cleared up afterwards. All in all an excellent experience, and if I need any more new windows, I will definitely go to SJB again.
12 februari 2024
Review zonder uitnodiging
Antwoord van Sjbsashwindows
Dear Anne,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best for the new year ahead.
Kind Regards,
The SJB Team
SJB were friendly and efficient from…
SJB were friendly and efficient from the start. Chris was really helpful with the planning and then the installation was very smooth and the finish is excellent, with very little work required to snag after they were done.
25 januari 2024
Review zonder uitnodiging
Antwoord van Sjbsashwindows
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best for the new year ahead.
Kind Regards,
The SJB Team
Absolutely on spec and arrived earlier…
Absolutely on spec and arrived earlier than originally anticipated as extra bonus. Fitters were efficient, tidy and friendly.
29 januari 2024
Antwoord van Sjbsashwindows
Dear David,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best for the new year ahead.
Kind Regards,
The SJB Team
This company is great
This company is great. They do what they say, on time and are a joy to deal with. The people who actually installed the windows were delightful and efficient.
Highly recommended.
23 januari 2024
Antwoord van Sjbsashwindows
Dear Gwen,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best for the new year ahead.
Kind Regards,
The SJB Team
Antwoord van Sjbsashwindows
Dear Abdi,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best for the new year ahead.
Kind Regards,
The SJB Team
The company is meticulous in ensuring…
The company is meticulous in ensuring that they have accurate details and measurements regarding your order. This thorough attitude to detail is continued when I had the windows installed as the preparation was excellent and the final installation went smoothly and with impressive professionalism and skill.
8 januari 2024
Review zonder uitnodiging
Antwoord van Sjbsashwindows
Dear Deborah,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best for the new year ahead.
Kind Regards,
The SJB Team
I am thrilled with my new double glazed…
I am thrilled with my new double glazed wood sash window. It was installed on time and the installers were very clean and helpful.
12 december 2023
Antwoord van Sjbsashwindows
Dear Sophie
Happy New Year.
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best for the new year ahead.
Kind Regards,
The SJB Team
Unfit for purpose windows and terrible service
We chose SJB windows because we had previously used them on another project. They had done a great job and I had even recommended them to friends. Sadly the company has clearly gone down hill.
When we unpacked the windows and doors we were shocked to find that they were basically not fit for purpose. There were many dents, cracks and marks, previously filled dents and many areas where only a thin layer of primer had been applied. On top of the extremely low quality of finish we had the great disappointment to realise that the design of the windows was not what we had expected. During the design phase we were only shown images of the inside of the windows. No one ever showed us an image of the outside. We didn’t want windows with weather bars down the middle as we were looking for a traditional look. It was our mistake not to notice that the images we were shown were only of the inside. But I would expect a window company to provide drawings of all angles of the windows and to make sure the customer was aware before proceeding to the manufacture stage of the process.
When these problems came to light SJB windows refused to take any responsibility. They were rude and defensive.
In the end, after many emails and painful conversations on the phone they agreed to refund me £1500 to fix the problems myself. This barely covered the work that was needed to be done and obviously could not make up for the fact that the windows we have had to install are full of wood filler and not the perfect brand new windows we ordered.
All in all I was shocked by the poor service and rude attitude of all the staff at SJB windows.
I would strongly advise against working with this company
17 oktober 2023
Review zonder uitnodiging
Antwoord van Sjbsashwindows
Mr Barbachano,
We have spent years building client relations (even with yourself once upon a time) so we are saddened that you have gone to such lengths to try and ruin our great reputation. Most of the projects we have taken on over the years have been through recommendations, as well as our reviews. Our reviews speak for themselves. We would hope that anyone reading this will swiftly discard your comments, as they are baseless and untrue. We simply can’t of ‘gone downhill’ if 5* reviews continue to be posted every week.
Your joinery was supplied to you to agreed and signed off specifications, without damage and totally fit for purpose. You arrived to collect your joinery in a van which did not have adequate horizontal anchoring points, and it was suggested to you by multiple staff members that you should hire a Luton van or similar for safe and damage free travel. The damage was caused during the 200-mile trip back to your residence. The entrance road to your residence was described as a heavily potholed, bumpy and restricted lane by our courier when the collection was attempted. When you discovered that your joinery was damaged, as a gesture of goodwill, we arranged for your joinery to be collected via courier at our expense so that the damage caused in transit could be addressed. This was to be carried out in a mutually agreed time frame, with the works being carried out in time for you to collect the joinery during your trip to London in the half term period. Upon the courier’s arrival to make collection, your workforce refused to assist in the loading of the joinery, and so your joinery was not collected. You were informed that the damage would still be addressed for you free of charge to try and maintain a good working relationship, although you would need to arrange for the joinery to be transported to our workshop. Your windows are manufactured to a traditional design. The inclusion of a small weather bar to the exterior of your rebated together casements is required for proper weatherproofing, however when you voiced your displeasure with the bars, we offered to remove them for you again free of charge. You had expressed that you had preferred your own carpenter carry out the required repairs, and we agreed to issue you a £1500.00 as a further gesture of goodwill. With your demands becoming so unreasonable we thought this was the best solution.
Happy customer
We have just had 5 new sash windows installed by SJB Windows. Very happy with the process from start to finish. All staff we dealt (sales person, surveyor, admin and installers) with were friendly and professional. Communication was excellent throughout and the work was carried out on the agreed dates and to a high standard. Very happy with the results and would highly recommend them.
7 december 2023
Review zonder uitnodiging
Antwoord van Sjbsashwindows
Hi Hariette,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Quality Workmanship
I've chosen SJB to do three large full window replacements and one window repair. My experience with SJB was fantastic from start to finish. I am particularly impressed by their outstanding workmanship and the windows look stunning. The consultation was in-depth with many options, the office was very responsive and courteous and the installers were efficient and very tidy. I would definitely recommend SJB for anyone looking for top end quality sash windows.
3 november 2023
Antwoord van Sjbsashwindows
Hi Chris,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
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