SKG is an awesome company. Their customer service is excellent and give lots of details for the product. Their massager are the best of the market. For example the eye massager is excellent eith h... Toon meer
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Lees wat reviewers zeggen
The product works well. It definitely relaxes my neck muscles and helps my sinuses to actually drain that can cause me to have a headache. It has several levels and functions which I’ve had to fi... Toon meer
I absolutely support your Global Brand Ambassador - Wang Yibo. Because of him I know about SKG and started use the products. Now I like neck and shoulder massagers and will continue use SKG other prod... Toon meer
Bedrijf heeft geantwoord
Pour commencer, nous avons réservé avec carjet, nous nous retrouvons avec une société locale qui s’appelle SKG. Service lamentable ; Une personne qui joue aux échecs sur son téléphone et nous dema... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2007, SKG is a high-tech R&D company that specialized in developing wearable health devices. SKG combines the best of fashion and technology and packs everything great into beautifully-designed massage products that enable a healthier lifestyle. SKG’s products have received recognition from the international design community, including the Red Dot Design Award and IF Design Award. In a modern world of fast living and full of stress, SKG is committed to delivering health and relaxation products that help people live healthier, longer, and better lives.
Contactgegevens
23555 Golden Springs Drive, 91765, Diamond Bar, Verenigde Staten
- 6267245736
- support@skg.com
- skg.com
3,5
Gemiddeld
148 reviews
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I’ve been using the SKG neck massager…
I’ve been using the SKG neck massager since 2024 and absolutely love it. I've just received the back pillow massager today and it’s nice. Great quality, affordable and very nice. I’m looking forward to seeing a version for legs in the future
28 februari 2026
Honestly shocked by the power of this…
Honestly shocked by the power of this massager. I use it strictly after hitting upper body at the gym. Loosens up my stiff neck and traps like magic.
12 november 2025
Review zonder uitnodiging
SKG : Excellent Customer service - Innovative products! Well. Being and Technology
SKG is an awesome company. Their customer service is excellent and give lots of details for the product. Their massager are the best of the market. For example the eye massager is excellent eith high quality of manufacturing. The neck massager G7 pro fold has great different function such as heat, vibration, diffident massage modes.
Their products are unique in the market and a sign of extremely great quality.
As I said, and more importantly, its a company focused on technology and well being with a visionary approach and their customer service is excellent, thanks Edward.
24 februari 2026
Review zonder uitnodiging
Weak product and bad customer service
The product is extremely subpar and just does weak little vibrations. Worst part is they don’t answer your emails when you try to return. Avoid
10 februari 2026
Antwoord van SKG
Dear Customer,
Thank you for your feedback. We sincerely apologize for the delay in our response due to the holiday season. Please rest assured that your full refund has already been processed.
We value your experience and are willing to offer any further compensation to make things right. Please feel free to contact us with your specific needs, and we will do our best to assist you.
Thank you again for your understanding and patience. We hope to serve you better in the future.
Best regards,
I bought this massager for my husband…
I bought this massager for my husband but I use it as well. We use it almost every day for recovery. Besides it is very light so our arm doesnt get tired when holding it. We use it while watching tv. I recomand it.
1 februari 2026
Review zonder uitnodiging
A lifesaver after my shifts
A lifesaver after my shifts. My neck gets so tight, but this massager sorts itt out quick. Also looks pretty sleek sitting on my desk, feels expensive.
12 januari 2026
All great
Customer service been really helpful when the store i bought it from refused to help, fast solution and great customer care. I’m really thankful.
28 januari 2026
Review zonder uitnodiging
Antwoord van SKG
Hi Rob,
We’re truly sorry to hear about your experience — this is absolutely not the level of service we aim to provide, and we sincerely apologize for the frustration this has caused you.
If the product stopped working after such a short time and you didn’t receive a response from us, that’s on us, and we take full responsibility. We’d really like the chance to make this right for you.
Could you please share your email address (or reach out to us directly at [support@skg.com
])? Once we have your details, we will prioritize your case and offer the best possible solution, whether that’s a replacement, refund, or another option that works for you.
Thank you for bringing this to our attention, and again, we’re very sorry for the inconvenience. We genuinely appreciate the opportunity to resolve this properly.
Nice for bedtime
sitting at a desk all day is rough on my posture. honestly, the tension in my shoulders and neck drops noticeably after i use this. feels super relaxing. definitely good if you're stuckk in a chair for hours.
15 december 2025
Total lifesaver
Total lifesaver! Dealing with daily aches sucks and this neck massager was exactly what I needed.
6 november 2025
Review zonder uitnodiging
I use this neck massager almost every…
I use this neck massager almost every night when i get in. neck feels way looser. does the job.
30 september 2025
Review zonder uitnodiging
Antwoord van SKG
Thanks for the 5-star review! We’re happy our neck massager helps ease neck tension and supports better relaxation after a long day. Your comfort means a lot to us!
I can’t get my order on time it’s like…
I can’t get my order on time it’s like delay a month.
26 november 2025
Antwoord van SKG
Dear
Thank you for taking the time to share your experience with us.
We are truly sorry to hear about the delay in receiving your order — this is not the experience we want you to have.
Due to severe weather conditions in certain regions, our third-party logistics partner has experienced unexpected transportation disruptions, which unfortunately caused your shipment to be delayed longer than expected. While this situation is beyond our direct control, we fully understand how frustrating this delay has been for you, and we sincerely apologize for the inconvenience caused.
Please rest assured that we are actively following up with the logistics provider to ensure your order is delivered as soon as possible. At the same time, as a gesture of our apology and appreciation for your patience, we would like to offer you a compensation/refund/discount (according to your policy) to make up for this experience.
Your satisfaction is very important to us, and we truly appreciate your understanding and patience. If you have any further questions or need assistance, please feel free to reach out to us — we are always here to help.
Fast Delivery!
11 december 2025
Antwoord van SKG
Thank you for your kind feedback!
We’re glad to hear that you’re satisfied with the fast delivery.
We’ll continue to work hard to provide a great shopping experience.
Its been more then a week they havent…
Its been more then a week they havent even shipped my order the told me after purchase within 48hours they will ship it. But the customer service is full ai replied. Totally a horrible experience and a lier company. I wouldn’t recommend
Update: neither they arranged dedicated customer support IT IS STILL AI REPLIED MAILS!! Also my order says its delivered and its been a week. No one updates me with anything! i did not received my order but its says delivered….also they did not compensate as well
Finally my order arrived. It took a month to arrive! Product seem really good arrived in good condition. But still waiting for compensation product as they promised.
I will be updating if anything changes
13 december 2025
Antwoord van SKG
We sincerely apologize for this and truly appreciate your feedback. Please check your email, as we have arranged dedicated customer support and a compensation solution specifically for this matter. If you have any further questions, please feel free to contact us at any time — we will respond as quickly as possible to assist you.
Terrible experience shopping with your…
Terrible experience shopping with your brand. I placed my order on November 20. SGK Charged money but I get it nothing. Many email sent no results.
12 december 2025
Antwoord van SKG
We sincerely apologize for this and truly appreciate your feedback. Please check your email, as we have arranged dedicated customer support and a compensation solution specifically for this matter. If you have any further questions, please feel free to contact us at any time — we will respond as quickly as possible to assist you.
It has been one & half month
It has been one & half month, the order was never delivered. Having a hard time trying get my refund. Horrible!!!
12 november 2025
Antwoord van SKG
We sincerely apologize for this and truly appreciate your feedback. Please check your email, as we have arranged dedicated customer support and a compensation solution specifically for this matter. If you have any further questions, please feel free to contact us at any time — we will respond as quickly as possible to assist you.
I have ordered and NOT received
I have ordered and NOT received. No response to the emails. It's a scam. Do not trust them do not send any money.
29 november 2025
Review zonder uitnodiging
Antwoord van SKG
Dear Miro
We are truly sorry for the experience you’ve had, and we sincerely apologize for the frustration this has caused you.
To help us look into this matter and resolve it properly, could you please provide us with your order number and the email address used to place the order? Once we receive this information, we will arrange a dedicated one-on-one customer service representative to handle your case and follow up with you directly.
We sincerely apologize again for the inconvenience and appreciate your patience. We look forward to assisting you and resolving this as soon as possible.
Kind regards,
Customer Support Team
I ordered the foldable neck massager as…
I ordered the foldable neck massager as a Thanksgiving surprise for my wife. I asked if they could speed up shipping, and Grace was incredible! She sorted it out immediately, and it arrived in just three days. Fantastic service.
4 december 2025
Works fantastic
Works fantastic! It finally got that knot that's been sitting on my shoulder forever. So glad I gave it a try.
22 november 2025
Antwoord van SKG
Thank you for your valuable comment! Hope you enjoy the best massage experience 💚💚
Antwoord van SKG
Thank you for your comment 🥰💚Hope the eye massager can relieve your fatigue.
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