Skinny Reviews 

Re Broadband problem… Nine days without internet and still waiting to get the problem resolved. Forget emailing or using Messenger - no one responded. After four days I phoned - reluctant as working and can’t be on the phone - then three call-backs (due to nearly hour-long wait times), many lost minutes on hold and still, now entering second weekend without internet, I don’t know if I’m going to receive a new modem in 3 - 5 days. All we need is a new modem! Get an outlet that I can go to! Can only hotspot for work, gaming, streaming TV. We’re being forced to look at Starlink :-( Edit note: Received modem after 12 days. Thanks Skinny. Won’t be going to Starlink. Biggest lesson: only phone Skinny - don’t bother with email or Messenger.

I cant activate my Skinny sim because the verification code they send out arrives 30 min later!! Waste of money and time.

I’m sick of this effing company. I can’t even check my effing voicemails despite having plenty of data and minutes because it just goes: “whoops! Looks like you don’t have enough minutes”. This has been a consistent issue for MONTHS and I’ve always just been too busy to bother changing providers but missing a relative’s emergency phone call was the last straw. This company is interfering with people’s lives! I know they’re cheap but they’re not worth pinching your pennies for! Go to a different provider!!!!

we recently joined 4G wireless with skinny, to our surprise the speed is well below their advertised one (average 65mps download), our speed is mostly between 12-32mps, we understand there could be some differences in speed at user end, however it should not be such a big gap, we are disappointed.

Horrendous customer service. They claim to have an award for it - 10 years ago!!!! I endured a person who did not know the answer, to enquiring and coming back to tell me it was essentially nothing to do with them and it was my fault despite that I have been with Skinny for more than 10 years. She refused to put me through to someone more senior and then I entered into a pointless email conversation when I tried to complain. It was generic and obviously AI was responding based upon key words it had picked up. I have tried to find their head office to complain but it is well hidden online and no street address is available. I think they are one mistake away from collapse or being bought out - thank goodness. Either way. I'm out.

If I could give a zero star I would. I’ve been with skinny since 2016. Recently I contacted customer service based out of the Phillipines to move my old skinny number to a new phone, the CS person Tony was very rude - patronising, impatient and very unhelpful., the questions to validate my identity were impossible to answer and I had to call back 3x and spend hrs on the phone just to keep my number. I’ve unfortunately had to call back a couple of other times, been hung up on with no apology and no resolution. One skinny CS person I talked to was great, but couldn’t help due to the ridiculousness of skinny policies around ID confirmation.i can’t go into a skinny store and show them my ID. Once I’ve used up all the credit I’ll be switching to one nz or another provider and I won’t be looking back. I’ve told everyone I know not to use skinny.

Dear Customer Service Team Manager,

I am writing to express my frustration with the recent customer service experience I had with your company, specifically with Miguel from Skinny customer service. A few days ago, I placed an order for a replacement modem, which has still not arrived. I have been without internet for several weeks now due to this delay, and I was unable to escalate my complaint at the time.

When I spoke with Miguel today, I tried to explain my concern, but instead of resolving the issue, the call ended abruptly when he hung up on me. This is the worst customer service experience I’ve had, and I find it unacceptable.

Additionally, I want to clarify that I no longer wish to receive the replacement modem and will not accept the courier handling fee of $10 unless I am compensated for the poor service and delay. I expect a prompt response regarding this complaint and a satisfactory resolution to the matter.

Thank you for your attention to this issue. I look forward to hearing from you soon.

I bought on the 21 of February a skinny prepaid card and I took a plan of $ 50.
There came no connection and after a few hours I took again a plan of $ 50 and there was a connection.
I sent a complaint about it to skinny but no reply.
After that I send a few webmail’s to skinny which aren’t answered.
But I want my money back!

Bad customer service. Tried to cancel a number sent emails to different addresses no response nothing then after three months I needed to wait nearly an hour in that hotline to cancel just a number Worst customer service ever

Worst customer service. Don't get a solution, don't get help. I didn't get my pants. $75 put on fire..
Don't buy!!!

Great job love it!

After switching my mobile plan to other providers, all my broadband and other linked mobile accounts became inaccessible but auto payments going through as is. Add or linking accounts process are crap, too complicated….
Very stupid, dumb system.

Impossible to easily get support.
The only way to get support is using Facebook Messenger.
I do not have a Facebook account.
Their "support" email address only handles - wait for it - COMPLAINTS!
Good 4G router and broadband but hopeless customer support.

Completely useless. Been trying to get in contact with them all day regarding somthing which should be a simple fix but with no luck of getting through to them. Just going to change providers instead.

Just getting worse. Too much complication in managing account. Just can't find where to see historical usage data on modem. Just go in circles, very non user friendly dashboard. Manage your modem section gives no options apart from send your device back.
!!!!!!! Idiotic.

Under help on website and wireless 4g broadband help, which is one of my issues, it's useless. Does not help if you have a service outage. Says If you still don't have a connection please chat with us below. Ha ha. No links to chat.
Whoever is writing these help pages needs to be fired. !!

Android app forces you to use it vs desktop webpage and thus you can't view or manage your account and analytics via the mobile.

Used to be good. Now I'm just not impressed.
Spent hours on help desk, giving me 0800 numbers to call to sort a account issues to then just go in circles. Shame on you Skinny. What happened to the simple easy old skinny.

After accepting the most terrible service for the last 9 years because I couldn't afford another provider, I've had enough. On par with all the other reviews, the chat service spans days, sometimes weeks with one question being answered per day and eventually them just simply not responding. I have been through the process many times and never had resolutions but have had to accept terrible internet. While studying and working it's been terrible and caused many issues for me with work and study. Over covid it was probably the worst, working from home, studying from home and my children trying to learn from home. Now it is at the point when I can't get a day of consistent internet, even just to check my emails and turning off every other device. I end up switching off WiFi and using my phone data hotspot. So unsurprisingly I have decided to leave. A really disappointing situation, made worse by the fact that our bad reviews and me leaving the provider will have no impact on them and they'll continue to take advantage of people who cannot afford better. If you can, try to find another provider, don't get caught up in this. I have found that "One" is not considerably more expensive and am going to try them. Wish me luck.

Appalling service. Despite them saying that they normally reply immediately they don't.
Had to repeat myself numerous times when they kept telling me to do things i had already done.
After 4 hours of messaging back and forth they then stopped responding altogether and my problem was never resolved

Appalling service, nothing like the adds would have you believe. Chat (non live) starts and one question is answered then they go away and the whole waiting scenario (1 or 2 days) has to start again to get any other questions answered. I joined 7 days ago and leaving to go to another provider. There is no customer service worth talking about. Even when bringing my number to Skinny was not easy and once was given instructions about making my number private, it didn't work, went to Google to get the answer, the correct one at that!
Clearly this company is very mismanaged at the detriment of paying customers.
RECOMMENDATION = AVOID

Absolutely horrible!

I have been struggling with them since the day we decided to join! Took me more than a month and hours on hold to get us joined and our broadband working. After a few months we had to cancel because we are moving. Once again spent hours on the phone waiting for someone to answer. Spoke to a representative they confirmed the cancellation fee and few days later I received a email confirmation of the price aswell. When it came to paying they deducted more than double the price from my account. Tried getting answers from them on why sending screenshots of previous communication showing the amount they told me. But no answer they kept on going in circles without giving me anything! I work from home so need internet up until the day we move. Paid for the entire month for 1 week , meaning I paid for the internet until the 1st of February. Now 31st January 1pm they disconnect my internet???? If only they were as prompt with their customer service as they are with disconnecting your services..