Awesome experience thanks to Erwin for helping me along the way. He was great communicating how set up the ESIM as I was struggling alone but he made it smooth and easy! look forward to staying with t... Toon meer
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If i could rate any higher than 5 star, i 100% wouldnt hesitate to give it a 10. I had trouble with my eSim, but im sure that was because i left the page when it clearly said not to, otherwise it may... Toon meer
Bedrijf heeft geantwoord
Reading previous reviews, nothing has changed. Partner decided to join Rocket and they are mucking her around with the number transportability. They have even gone as far as telling her to reset her p... Toon meer
Bedrijf heeft geantwoord
While I love having endless data the past few months, I am frequently frustrated with how poor and unreliable the streaming is with various services when I even have 3 or 4 (full) bars of mobile s... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Winner Best Value Mobile Provider in the 2023 & 2024 NZ Compare Awards. Fuel your phone with unlimited data. No sneaky fees, no contracts and no credit check - just choose the speed you need. Every plan is eSIM ready, and save even more with group discounts.
Contactgegevens
Auckland, Nieuw-Zeeland
- customerservice@rocketmobile.co.nz
- myrepublic.co.nz
3,6
Gemiddeld
533 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Awesome experience
Awesome experience thanks to Erwin for helping me along the way. He was great communicating how set up the ESIM as I was struggling alone but he made it smooth and easy! look forward to staying with them in the future and also bringing my friends to join with me too! Thanks again guys✌🏾
7 oktober 2026
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Thanks so much for taking the time to share this! It genuinely means a lot to hear that Erwin was there to guide you through the eSIM setup and make something that felt tricky at first so much easier.
We’ll make sure Erwin sees this — he’ll be absolutely stoked to know he made a difference!
And hearing that you’re looking forward to staying with Rocket and bringing your friends along honestly makes our day. That’s the kind of feedback we love! ☺️
Thanks again for choosing Rocket and for giving us the chance to help. We’re so happy to have you on board!
10/10
If i could rate any higher than 5 star, i 100% wouldnt hesitate to give it a 10. I had trouble with my eSim, but im sure that was because i left the page when it clearly said not to, otherwise it may affect my sim lol but Erwin over at Rocket mobile got me sorted real quick with no problems at all. If you're looking for an affordable plan, then Rocket Mobile is for you. I pay $40 a month for unlimited calls, txts and data. I can also msg family over in Aus haha thats better than a nice deal if you ask me. Thanks to the team over at Rocket Mobile, especially Erwin. You're the man Erwin, straight up. Thank you bro!!
26 augustus 2026
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
What an awesome review! Thanks heaps for the 10/10! We’re stoked Erwin could get your eSIM sorted quickly and that you’re loving the value and staying connected with family in AU. We’ll definitely pass your shoutout on to Erwin. He’ll love this one!
Rocket Mobile Review 2026
Rocket Mobile makes phone company's like Spark, Skinny and OneNZ look like old school scams. Rocket Mobile's support crew will help ya out straight away, no need to go into a store. Their plans are priced fairly, so the every day Joe can afford it.
Have you seen that huge OneNZ ad? Do ya know how much money that ad costs?
Rocketmobiles ad: short and sweet, straight to the point. Just like they are 🤟
17 augustus 2026
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Wow, what a review! Thanks heaps for the awesome shoutout and for recognizing what we’re all about — straightforward plans, great value, and support without the need to visit a store. We really appreciate the love and support.
Esim active
After I posted the review, I sent several emails explaining my situation. I have been without a phone since Friday, and it is now Tuesday, but my issue still has not been resolved.
I followed the instructions and kept the QR code they provided, but it is still not active. Now they have also stopped replying to my emails. I have no phone to call them, and I am not receiving any replies by email either.
Having a working phone is very important for people working in New Zealand, especially when you have children and need to stay reachable. I have already been without a phone for several days, and I still have not received any proper help or a solution.
What am I supposed to do now? I really need this issue to be resolved as soon as possible.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
We’re really sorry you’ve been without a working phone for several days. We completely understand how stressful and disruptive this must be, especially when you need to stay reachable for work and your family.
We’ve escalated your case to our Networks team for further investigation, as we can see the eSIM is still not working despite multiple eSIMs being tried. We’re actively looking into what’s happening so we can get this resolved as soon as possible.
We’re sorry again for the delays and appreciate your patience while our Networks team works through this with us. We’ll continue to keep you updated as we work towards a resolution.
Their service seems to be very good…
Their service seems to be very good once up and running but it took a bit of too and froing to get started. But they were very helpful once warmed up!
30 juli 2026
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Thank you so much for your thoughtful review. We're really pleased we were able to get everything sorted and turn things around for you. We appreciate your patience while we worked through the initial bumps, and we're glad our team could help once we got things moving. Thanks again for giving us the opportunity to make things right, we hope we can earn that fifth star next time.
AI AI AI
Too much AI. Customer support is hidden behind a layer of AI Chat bots, and the actual customer support failed to help me switch my mobile number over twice. I have never experienced worse customer service. There is no email, and if you don't reply to the previous message within minutes, you have to start the whole process from the start.
Update: They did fix the problem and offer a voucher which is good i guess but still. Said they only communicate through the app which was very painful. They ended up emailing which was much better and even calling me! (Funny because they apparently don't have a customer support phone!)
After two weeks on their $40 plan the service has been great, no faults. Still think there is work to do on their Customer Service though.
27 juli 2026
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
We're glad we were able to get your number transfer fully resolved and that your port-in promotional pricing has now been successfully applied. We hope we've been able to turn your experience around, and if there's ever anything else we can help with, please don't hesitate to reach out or simply reply to our email. We're always here to help!
Great customer service
The. Customer service team at Rocket were absolutely amazing, they replied promptly and followed up to make sure my problem was resolved. Great service, highly recommend if you have any problems contact them via Rocket Mobile Facebook messenger.
23 juli 2026
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Thank you so much for the amazing 5-star review! We're delighted to hear our team was able to respond promptly, follow through, and get everything sorted for you. It's especially great to know you'd recommend reaching out via Facebook Messenger. Thanks for your kind words and for choosing Rocket Mobile!
Great swap-over from previous supplier
Great swap-over from previous supplier, clear instructions and support through chatbot and human contact. No complaints about coverage, speed or stability.
All good and pleasantly surprised with half the cost of previous service.
24 april 2026
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Thank you so much for the fantastic review!
We’re thrilled to hear that your switch to Rocket Mobile went smoothly and that our instructions and support team were able to make the process easy for you. It’s also great to know you’ve been happy with the coverage, speed, and stability, especially at a much better price point!
We truly appreciate your support and are so glad we could pleasantly surprise you. Welcome to Rocket Mobile!
Rocket Mobile has been a great experience
Rocket Mobile has been a great experience — simple, reliable, and rewarding. I appreciate how they value loyal customers with ongoing prize draws and free data. Highly recommend them for anyone looking for great value and service in NZ.
26 juni 2026
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Thank you so much for the awesome review and recommendation!
We’re thrilled to hear you’ve been enjoying the simple, reliable experience and the little extras like our prize draws and free data rewards. We truly appreciate your support and loyalty, it means a lot to us.
Thanks again for being part of Rocket Mobile!
Really happy with rocket
Really happy with rocket, cheap plan unlimited data and so easy to work with
17 juni 2026
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Thank you so much for the awesome review! We’re really happy to hear you’re enjoying the affordable unlimited data and finding Rocket easy to use. We truly appreciate your support! :)
Poor transfer service
Reading previous reviews, nothing has changed. Partner decided to join Rocket and they are mucking her around with the number transportability. They have even gone as far as telling her to reset her phone, wiping all her data. I'm sure if she had read these reviews she wouldn't have chosen Rocket. But we are here now. Let's see if they can resolve the issue in a reasonable timeframe without causing unnecessary stress.
28 mei 2026
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Hi there, we’re sorry to hear about your partner’s experience and understand how stressful number transfers can feel when things don’t go smoothly.
The troubleshooting step mentioned may have referred to resetting the device’s network settings, which is sometimes recommended for connectivity or transfer-related issues.
We’d really like the opportunity to help get this sorted as quickly as possible. Please feel free to send us a DM with the account details so our team can look into the issue further and work on resolving it for you in no time.
I have been using Rocket Mobile for…
I have been using Rocket Mobile for years and they are really good and very reliable. Customer service is top notch. Price are affordable without breaking your bank. My whole family are using Rocket mobile and I have a group discount for it. Thanks Rocket Mobile.
25 mei 2026
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Thank you so much for your continued support and for being with Rocket Mobile for years!
It means a lot to hear that you’ve found our service reliable and our customer support top notch. We’re also thrilled that your whole family is with Rocket Mobile and enjoying the group discount benefits!
Thanks again for the amazing review and for trusting us to keep you all connected.
Recently swapped to Rocket Mobile
Recently swapped to Rocket Mobile after my previous service provider got greedy by increasing the price for services that didn't change.
I swapped my parents over as well and the process of swapping SIMS/Numbers was a bit bumpy, thankfully the support was amazing with helping with everything, Fantastic communication and time to fix issues.
The only reason the review isn't 5/5 is because they sadly don't have a way to call (that i was able to find) them to resolve simple issues that have a lot of talking; but other than that i highly recommend them, it feels like they actually care about the consumer!
15 mei 2026
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Thank you for choosing to move your family over to Rocket Mobile.
We’re sorry the SIM and number transfer process wasn’t as smooth as it should have been, however we’re really pleased to hear our support team was able to guide you through it and get everything sorted.
We also appreciate your honest comments regarding phone support. We understand that some situations can feel easier to resolve over a call and feedback like yours genuinely helps us identify where we can improve the experience further.
It means a lot to hear that you feel we genuinely care about our customers, that’s exactly what we strive for every day. Thank you again for your recommendation and we hope we’ll have the opportunity to turn this into a full 5-star experience for you over time.
Really bad in changing plans
Really bad in changing plans . The app is not professional at all.
9 mei 2026
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Hi there, we’re sorry to hear you had a frustrating experience when changing plans.
We understand how important it is for the app experience to feel smooth and straightforward and we appreciate you taking the time to share this feedback. Reviews like yours help us identify areas where we can improve.
Our team will be reaching out to you directly to learn more about what happened and see how we can help resolve the issue.
Thank you again for your feedback, we appreciate the opportunity to improve your experience with us.
If you are going to sign up with rocket, DON'T DO IT ON THE WEEKEND!!!
If you are going to sign up with rocket mobile, do not do it on the weekend!
I tried setting up an e sim account,
I went through the whole setup and entered in my payment details.
It said I would receive a confirmation email with a QR code for my esim.
Then under order history it said I had no orders placed.
I proceeded to try it again and same issue again.
I waited and waited, no email or confirmation.
I then found there were two pending charges for $2 that had not gone through.
The ai chat bot said my bank was blocking the charges, I confirmed they were not.
It has been over an hour and I can not do anything to stop the double payment and no actual humans to help me resolve this issue!
I wish I had looked at trust pilot before proceeding because the most recent reviews have all been bad.
2 mei 2026
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Hi there, we’re really sorry to hear about your experience, that’s understandably frustrating especially when you’re trying to get set up quickly.
Just to clarify, the $2 charge is for the eSIM. That said, you definitely should have received your confirmation and QR code, and the order should appear in your account so what you’ve described isn’t the experience we want for our customers.
We’d really like to take a closer look at what happened here and get this sorted for you as quickly as possible including reviewing those duplicate charges.
While we don’t offer phone support, our team is available via chat and email on weekdays from 9am-6pm, and we’re here to help. Please reach out to us directly with your details and we’ll prioritize your case to get everything resolved.
We appreciate you raising this and the opportunity to make things right.
Steer clear.
If I could give it zero, I would.
I signed up for two eSIMS. Received four separate emails welcoming me to Rocket Mobile with the exact same wording, all telling me I would receive QR codes for the two eSIMs within 5-10 minutes and to follow up if not received in 30. I waited 90 without receiving anything.
After going through a convoluted FAQ system that essentially tried to stop me from contacting this company, I finally got onto someone via the online chat. I told them I didn't receive any QR codes and they sent me a standardised response my initial message already answered/addressed. Then I speak to 'Charles', who randomly starts creating new accounts under my name without any authority, which generates new invoices. I send Charles screenshots of these invoices and he deletes them and advises they won't actually charge me. Then I send him sreenshots of the order history on the company's website - he deletes these too.
At this point, I ask for the account to be closed. But this took 45 minutes to happen. 45 minutes of talking to Charles and then someone who claimed to be a senior named Nino. I still have an account. I can still see the charges in the order history. Thankfully, it seems like there's no way for them to charge me further without activating the eSIMS, but this entire experience, particularly the deletion of messages and constant dishonesty meant I now have no interest in using this company and, if I couldn't see so many NZ people using them, I'd actually think they were a scam company.
EDIT: Responding to this company's response, I reiterate the first paragraph:
'I signed up for two eSIMS. Received four separate emails welcoming me to Rocket Mobile with the exact same wording, all telling me I would receive QR codes for the two eSIMs within 5-10 minutes and to follow up if not received in 30. I waited 90 without receiving anything.'
So essentially their response is, 'Despite sending you four emails for two services, all stating you would receive a QR code within 5 minutes and to contact us after 30 minutes if the QR codes are not received, you should have known to ignore the wording of our four emails and magically know you would not receive the QR codes until a random interval of time between sign up and leaving for NZ.'
This is embarrassing for y'all. If the wording of your emails is the problem, fix it. If the problem is you're a dishonest company, don't bother responding.
2 april 2026
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Hi there, we’re really sorry to hear about your experience, that’s not the level of service we aim to provide, and we understand why this was frustrating.
From what you’ve described, it looks like there was confusion around the eSIM setup and timing. eSIM QR codes are typically issued closer to activation and in your case, additional orders appear to have been created while trying to resolve the issue, sorry for how that was handled and communicated.
We can confirm that your case was escalated, your account has now been closed, and any charges related to the eSIM orders have been refunded.
We also take your feedback seriously, especially around communication and how the chat was handled. This has been shared with the team so we can improve the experience going forward.
We appreciate you taking the time to share this, and we’re sorry again for the inconvenience caused.
Update to your response:
Thanks for your follow-up, we hear your frustration, and we’re really sorry this experience left you feeling this way.
You’re absolutely right to expect clear and accurate communication. The wording in those emails should have set the right expectations, and in this case, it didn’t, that’s on us. We appreciate you calling this out and we’re already feeding this back internally so it can be improved.
To reassure you, there was no intention to mislead. The issue came down to how the timing of eSIM delivery was communicated, especially for customers who haven’t arrived in New Zealand yet however we can see how that wasn’t clear at all from the emails you received.
As mentioned, your account has been closed and all related charges have been fully refunded.
We’re genuinely sorry for the experience and appreciate you taking the time to highlight where we need to do better.
Very excellent customer support
Very excellent customer support. For simple issues, their AI chat handles things quickly and efficiently. But if the problem is more complex, you’re immediately connected to a real person who takes over. In my case, the support agent resolved everything in under a minute, truly outstanding service.
19 maart 2026
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Thank you so much for the amazing review! We’re stoked to hear both our AI chat and support team were able to help you quickly and smoothly.
Awesome to know everything was sorted so fast too! Thanks again for the support, it really means a lot. 😊
Card worked for sim purchase but not activation
I purchased an esim when I moved to New Zealand. Then when I tried to activate it and pay I received an error. Emailed, nothing for days, went on the website and talked to the bot until I could get someone and they told me they don't accept international credit cards. Are you joking? You let me buy the sim with that card now it doesn't work. They told me to go buy a prepaid card. Don't waste your time just go with a real company
7 oktober 2025
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Hi Steve, thank you for your feedback and we’re sorry for the frustration you experienced. The issue with your payment was due to your international card not passing 3D Secure (3DS) authentication, which is required for activation.
We’re glad our team was able to assist you on Live Chat yesterday and provide options to get you connected. If you need any further help, please don’t hesitate to reach out, we’re here for you and keen to make things right.
Charges despite no use of sim, no refund
Kept charging me over months for a Sim card I couldn't use. Didn't respond to emails. Eventually got hold of customer service and they were patronizing and unhelpful, no refund offered. They make it hard to cancel your account.
19 augustus 2025
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Hi Jacob, thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration. We’ve reviewed your case and can confirm that charges continued as the account remained active, even though the SIM was lost. We also couldn't find any record of a termination request by email. As our team explained, we don’t provide refunds in these situations since services are still available while the account is active.
We do apologize for the difficulty you faced trying to get in touch with us over the weekend, our live chat team is available on weekdays, which may be why your earlier messages went unanswered.
That said, your account has now been cancelled as requested, so there will be no further charges. We’ll also take your feedback on board as we continue to improve our processes and customer support.
Disappointing customer service.
Disappointing customer service.
Tried to cancel my subscription at the end of the billing cycle, but it was cut off immediately without clear confirmation. The support rep was dismissive and made me feel like I didn’t understand basic requests. Really poor handling of a simple cancellation.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
We understand how disappointing it is when something as straightforward as a cancellation doesn’t go as expected. Our goal is to always be clear, respectful, and supportive, and it's clear we fell short here. We’ve flagged this with our team to help improve how we handle these situations moving forward.
We genuinely appreciate the time you spent with Rocket and while we’re sorry to see you go, we hope we can do better should you consider us again in the future.
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