Awesome experience thanks to Erwin for helping me along the way. He was great communicating how set up the ESIM as I was struggling alone but he made it smooth and easy! look forward to staying with t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
If i could rate any higher than 5 star, i 100% wouldnt hesitate to give it a 10. I had trouble with my eSim, but im sure that was because i left the page when it clearly said not to, otherwise it may... Toon meer
Bedrijf heeft geantwoord
Reading previous reviews, nothing has changed. Partner decided to join Rocket and they are mucking her around with the number transportability. They have even gone as far as telling her to reset her p... Toon meer
Bedrijf heeft geantwoord
While I love having endless data the past few months, I am frequently frustrated with how poor and unreliable the streaming is with various services when I even have 3 or 4 (full) bars of mobile s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Winner Best Value Mobile Provider in the 2023 & 2024 NZ Compare Awards. Fuel your phone with unlimited data. No sneaky fees, no contracts and no credit check - just choose the speed you need. Every plan is eSIM ready, and save even more with group discounts.
Contactgegevens
Auckland, Nieuw-Zeeland
- customerservice@rocketmobile.co.nz
- myrepublic.co.nz
3,6
Gemiddeld
533 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Easy and smooth guide to purchase the…
Easy and smooth guide to purchase the plan
18 juni 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Thank you for your business and your trust. It is our pleasure to work with you.
MyRepublic creates a space in our working day to ensure our team can recharge, connect and explore our passions. Hence, leading to our community's seamless experience.
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
Easy and clear instructions
Easy and clear instructions. Anyone can follow them.
Only reason for 4 stars is the transferring phone nr bit.
Have to type it in a specific way, which despite being clear when reading the grey instructions, is easy to skip, and bit unusual having to add the country code.
Just having area code & nr be a lot more simplistic.
That plus not having to have the spaces in specific places.
Its not a major. But it did take me a bit longer than usual trying to figure out why my nr was not accepted time after time.
18 juni 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Thank you for your ongoing business and we look forward to serving you in forthcoming years.
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
Antwoord van Rocket Mobile New Zealand
Thank you for believing in us.
We promise to always provide our partners with the excellent service that they deserve.
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
AWESOME Customer service
Jane is extraordinary she helps me a lot and answers my questions pretty well. Put my orders ASAP
3k stars for her customer service
16 juni 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
We’ve worked really hard to build the best product out there to deliver awesome and personal customer support.
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
Helpful and reliable
They are pretty on to it with helping out with problems plus the services they provide are really good
15 juni 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Thank you for being our valued customer.
We are so grateful for the pleasure of serving you and we are happy that we met your expectations.
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
The chatbot they are using was annoying…
The chatbot they are using was annoying so it took some time to get past this to a live person . Once this was completed all good.
15 juni 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
We’ve worked really hard to build the best product out there to deliver awesome and personal customer support.
We create the space and the rituals needed to experiment, try new things and make mistakes. We believe that MyRepublic delivers so much value and we are thrilled to know that you feel that your investment pays itself off.
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
Transparent service
The service and support I get from MyRepublic is the most transparent. Very quick and clear. Keep it up team!
15 juni 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Thank you for keeping us informed about how best to serve your needs.
Together, we made the MyRepublic business a success.
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
Perfect service as always
12 juni 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Thank you for being our valued customer.
We are so grateful for the pleasure of serving you and we are happy that we met your expectations.
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
Easy
Easy, simple, no mucking around with questions. Set everything up in less than 5 minutes.
11 juni 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
I’m really proud that we were able to meet your high expectations! Thank you for taking the time to share your opinion with our customer service team.
It’s such a pleasure to have customers like you.
We will do our best to make your future experience with us even better.
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
Issue was resolved asap thanks my…
Issue was resolved asap thanks my republic customer service support 😃
10 juni 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
We really value the fact that you are being so open with us and taking the time to share your feedback.
I’m glad that you felt about your interaction with us.
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Be
Service as advertised
Service as advertised. Sign up a little frustrating
31 mei 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Thank you for sharing your story and experience with us!
I’m so happy that our product/service has made such a difference for you.
Your feedback will be well taken care of.
Thank you very much for your trust.
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
Easy simple sign up
Really great simple sign up online very easy to navigate and use.
This company have great deals and are affordable for the average kiwi whanau.
So so glad I joined today 😀
8 juni 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Thank you very much for sharing your experience with us.
We are really happy that your interaction with our brand was so positive.
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
The BEST customer sevice
The BEST customer sevice
I had a customer service rep, Ben.
I didnt know what I was doing, and Ben walked me through it with patience and courtesy.
Thanks to him I got my router working again (kids tried to reset)
7 juni 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Your support means the world to us! Thank for your business.
We build strong relationships and stay closely connected to each other, our customers, industry partners and thought leaders.
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
Would be better if the journey to human…
Would be better if the journey to human support is shorter. Other than that all good.
7 juni 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Thank you for choosing MyRepublic.
We are always on the lookout for new and better ways of doing things and create structured ways to bring the outside world in so that we remain at the forefront of new ideas and bold thinking.
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
Reliable service
Reliable service, good tech support.
Getting hold of tech support a challenge however and planned downtime doesn’t get communicated
7 juni 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
I’m really proud that we were able to meet your high expectations! Thank you for taking the time to share your opinion with our customer service team.
It’s such a pleasure to have customers like you.
We will do our best to make your future experience with us even better.
ICYMI : Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
Was quick and painless changing plans…
Was quick and painless changing plans online with Jane and getting there with the Chat Bot.
5 juni 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Thank you for choosing MyRepublic, Joshua. Glad to know you are happy with the assistance of Jane. We are always on the lookout for new and better ways of doing things and create structured ways to bring the outside world in so that we remain at the forefront of new ideas and bold thinking.
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Ragina
Broadband as advertised.
It’s been over 3 months of using fiber broadband , the speed and uptime(no dropouts) was fantastic. Would recommend going with them.
3 juni 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Thank you so much for your business, Srinath.
We are honored to have customers like you. We align around common goals. #EmpoweredtoDeliver
ICYMI : Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
Great value for the service
Great value for the service. No issue with the speed and no issue with my video call too.
1 juni 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
We are always happy to serve you better! We recognize and reward those who show initiative and the courage to give things a go. #EmpoweredtoDeliver
ICYMI : Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
Apart from the chatbot it was seamless
1 juni 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Thank you for keeping us informed about how best to serve your needs.
Together, we made the MyRepublic business a success. We are passionate about personal learning and growth. #StrongerTogether
ICYMI : Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
Relatively easy set up of my prepay…
Relatively easy set up of my prepay mobile phone at good price better value for bucks.
31 mei 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Thank you for your business and your trust. It is our pleasure to work with you.
MyRepublic creates a space in our working day to ensure our team can recharge, connect and explore our passions. Hence, leading to our community's seamless experience. #WeCare
ICYMI : Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
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