Mighty Ape Reviews 

Unbelievable. They are selling without having the product!
After I didn't receive the controller I contacted them and got this response:
Unfortunately, we are still waiting for stock of the Razer Raiju V3 Pro - Wireless Gaming Controller for PlayStation 5 & PC (Black) to arrive from our supplier.
I completely understand you want to get your hands on your order ASAP, so we will chase them up and try to get an updated ETA for you. Please be aware that the supplier for this product can take a few days to reply (we wish they were faster!). As soon as we have heard from them, I will let you know right away.

Don't buy from them if you want your product in less then one week.

Mighty Ape staff get it right every time. The products are excellent quality and very easy to order. Delivery is always on time and I love that the drivers call prior to the delivery of large items. Five stars for this exceptional team!

Ordering the book was fine. The Mighty Ape website is easy to use. BUT delivery of the book was really poor. It was just chucked over the fence into a part of the garden we hardly use. Luckily it didn't rain or it would have got wet before we noticed it. Its really easy to get to our front door so it must have been sheer laziness.

Don't trust Mighty Ape's advertised delivery dates.
Ordered a board game on 13 October as a birthday present with advertised delivery 16 October. I am still waiting on it and despite multiple inquiries I was told on 23 Oct it was still 3 to 4 weeks away.
Then ordered a replacement board game on 22 October with advertised delivery date 23 October for the 25 October birthday. All I got on 23 October was the tracking info saying it is coming on 27 October.
I asked them if I could come and pick it up (as they offer pick-up as an option) but again they couldn't guarantee it would be ready for pick up later on the same day.
Not good enough if you've clearly let a customer down and want to compete with multinational companies like Amazon or local game shops. Lesson learned - Primate cancelled.
I have to say their customer support chat is excellent in replying but offers little in terms of actually finding a solution.

Zero stars. Used to be good when NZ based. now just Australian thieves. Overcharged me and failed to deliver. IMPOSSIBLE to make contact with them for redress. DO NOT USE go to a shop instead

Despite correct address on the order and all shipping emails, according to NZPost Mighty Ape put the WRONG ADDRESS on the parcel. As a result, my parcel was not deliveted to me. Their chat system was not at all helpful trying to resolve the matter. DO NOT RECOMMEND.

If you have any self respect, stay away! They’re simply rubbish.

⭐ Extremely disappointing experience with Mighty Ape – Poor customer service and stressful refund process

I ordered an item from Mighty Ape as an anniversary gift, trusting the website because it was recommended to me as a reliable place to shop. Unfortunately, the entire experience has been extremely disappointing and stressful.

When my order arrived, only one box was delivered instead of the two expected. The box I received was incomplete, with most of the required attachments missing, making the product impossible to assemble or use. I contacted customer service immediately, but the lack of communication and follow-up made the situation even more frustrating.

I had to spend days chasing updates about my missing parcel. The delivery tracking kept changing, and instead of resolving the issue promptly, I was left waiting and wasting my valuable time. The seller, MyWish, eventually advised that I would need to wait until Tuesday to see whether the missing parcel could be located before they would offer a replacement or refund. I had already made it clear that I no longer wanted the product and simply wanted my money back.

The situation became even more frustrating when I was asked to return the parcels myself, despite previously being told that collection would be arranged from my home. Now I am expected to pack everything up and drop it off at an Aramex depot, even though this entire problem was not caused by me. My room has been left in a mess with the product’s attachments scattered everywhere, and I have had to spend far too much time dealing with this issue.

The biggest disappointment is the lack of accountability, poor communication, and the unnecessary stress involved in getting a simple refund. As a customer, I should not have to repeatedly chase a company for a solution when I have paid for an item that arrived incomplete and was not usable.

I purchased this as a special anniversary gift, but instead of enjoying the occasion, I have been left dealing with a frustrating delivery and refund process.

I sincerely hope Mighty Ape takes responsibility for the experience customers have when ordering through its marketplace sellers and improves how complaints, delivery issues, and refunds are handled. I would think twice before ordering again and would advise other customers to be cautious, especially when purchasing something important or time-sensitive.

Smooth, efficient and quality as always

i purchased a valve steam machine 512gb.
ordered it on 15th september.
i paid extra for express delivery and should of been delivered on the 25th september.
as of now 12 october i have not recieved it and there website is misleading saying it ships from nz but it doesnt.
tracking number i was given was from australia post is fake or invalid doesnt work.
in the last two weeks 10 plus emails and im still in the dark and dont know whats happening no one gives me direct answers.
last time i ever buy from this place.
UPDATE thursday 15th was contacted by customer services saying it was delivered on the 5th october and included photos they say are from nz post.
i caught them outright lying to me.
the images they sent are 2025 google map images with google map logo embeded in the image they must off missed lol.
and the photos dont match what my front yard currently looks like.
the minute i saw the images i knew they were not real current images.
how decieving is that from a large retailer.
update 30th october.
now resolved but not by mightyape.
filed dispute with paypal mightyape had 10 days to respond to paypal they didnt bother.
case ruled in my favour full refund provided under their buyer protection.

This place used to be “the place” to go to in 2010-2013. It was great, but over the years it has gone downhill.
The recent website redesign has made it hard to navigate and then now the site has mostly stuff from overseas so it’s kinda like trademe 2.0 and even stuff you can find on temu etc
A few years ago I had parcel delivered to the wrong house (think twice it happened by jungle express) and you can’t get hold of people on the site..
It’s sad it’s been taken over by Kogan :(

0 stars if possible!

One if the most dishonest, untrustworthy companies out there.

Also customer service are basically speaking another language and are extremely uneducated and rude.

This place needs to go under and the way the usless new lot are running it it won't take long

When you struggle for half an hour to try and buy 3 products on Mighty Ape and the site refuses to take different shipping addresses and the support tells you to contact the sellers direct.

Very reliable in every facet. Shopping, pricing, ordering, delivery, product satisfaction, and returns if applicable. I can from personal experience highly recommend Mighty Ape.
Very satisfied customer

Mighty Ape took $1,013.71 from my account for a camera bag and completely abandoned the delivery. They hide the fact that high-value items are shipped as international "Direct Imports," which legally triggers an automatic border customs hold at Auckland Airport.
To make matters worse, their logistics team botched the automated manifest documentation and repeatedly gave me incorrect tracking barcodes, making it impossible for NZ Post to clear the package. I spent weeks doing their job—manually applying for a government Customs Client Code and emailing separate clearance desks to try and fix their paperwork errors.
When I asked for help, customer service just sent useless, automated template replies, and their Live Chat system repeatedly disconnected me right before reaching an agent. There is a complete lack of a phone number to talk to a human operator. It has been nearly a month, and I still don't have my bag. I have had to cancel the order and initiate a formal bank chargeback with BNZ to reclaim my money. Avoid Mighty Ape for high-value gear—they isolate themselves behind broken systems and leave the customer to act as an unpaid logistics manager.

Really disappointing customer service experience. The chat support on the website is almost always busy. It gives you an estimated wait time, but once that time passes, nobody responds, even if you continue waiting.

I've tried contacting them several times and still haven't been able to get hold of a customer service representative. Their communication with vendors is also very poor. They tell you that a vendor will contact you, but it never happens, and they don't follow up to make sure the vendor has actually reached out.

I wouldn't recommend using this platform for any large purchases that you can't afford to lose money on.

They used to be great but their customer service is really bad. The online chat help is pathetic. You wait for ages and then when you get to the front you are cut off and sent an email asking you to respond and told it could take 2-4 days.

Your system is broken, you dont deliver by when you say you will - cannot give me a date by when the issue will be rectified but I get to wait for you to refund me after having to go and spend money elsewhere to buy the item you didn't deliver on.

Ordered some items from Mighty Ape, only to see the exact same products go on sale for nearly half the price the following day.

As my order had not yet shipped, I contacted customer service to ask whether they could match the new sale price. I was told they would need to check with the warehouse team and that it could take up to four days for a decision. Rather than wait, I simply requested that the order be cancelled so I could repurchase the items at the new price.

Unfortunately, what should have been a straightforward cancellation became another waiting game, with advice that it could take up to four more days for a response. Despite my cancellation request being submitted before dispatch, the order was shipped anyway.

I then requested to return the products, but was again told I would need to wait for feedback on my original request before any further action could be taken. More than a week later, I still had not received a resolution to any of my requests.

The most frustrating part was the customer service process itself. Like many other reviewers have mentioned, waiting over 30 minutes in a chat queue only to receive little or no practical assistance is simply not good enough in today's world.

To make matters worse, the products were Mighty Ape's own branded items, so it is difficult to understand why a price adjustment, cancellation, or price honouring request could not be handled quickly and efficiently.

The customer service staff I dealt with were polite and professional throughout, so my criticism is not directed at them personally. Rather, it appears they are heavily constrained by poor internal systems and processes. Overall, a very disappointing experience

My little amp turned up in tight package secure .the little amp is frikin impressive .delivery was awesome 👌. But overall love ❤️ it.mighty ape iv always had a awesome experience dealing with youz thankyou team

Very poor follow-up service. After 8 days, no response to a faulty product enquiry , even though resubmitted X2. However, products were delivered within 10 days. I am a Primate customer but I can never seem to qualify for any benefit from this, so it was a waste of money.