kogan.co.nz Reviews 

Not sure why I didn’t check the reviews before purchasing but wow it amazes me how their products even get approved before going on shelves. Will never ever buy Kogan again after 2 different products needed to be returned and refunded on day 1 of use.

Absolute worst customer service - non existent. Have tried to contact support via email at least 5 times and no response. No other way to get in touch with support, extremely disappointed and will never order from them again. Would like someone to get in touch to resolve my order issues.

This is the worse service ever - don't buy from these people. Ordered a monitor in July, still not delivered in October, now saying the delivery scheduled for November. Awful company or a scam - don't trust them

I was charged for a transaction but did not receive an order confirmation and the order is not showing in the account. I contacted Kogan and provided all the payment and advertisement screenshots they requested. They said they would refund if the transaction was unauthorised, but I’m still waiting for an update despite following up. Very disappointing communication so far.

Impressed with Kogan's fast customer service!

Recently bought a metal cupboard from Kogan NZ and I'm really impressed with their customer support team. They replied super quickly and resolved my issue with a practical solution right away. Great experience and would buy from them again!

If it was an option to leave a minus 5 review I would. I can't understand how Kogan can get away with their non service policy. No phone number. I left many messages online to no avail. Be warn !

I purchased a Kogan washing machine with a 10year warranty on the motor.
It stopped working after 3 years and it was impossible to find a repair service in Dunedin that was able to get parts needed for any repairs.
Kogan originally denied any record of my purchase and after being provided with all documents confirming order number and date of purchase, they just stopped replying to my emails.
I'd give Kogan zero star rating if I could....

Product came damaged and they aren’t responding to any emails now. At the start they were responding fast now they haven’t replied for days after sending proof of the damage

i was waiting for a dell laptop charger its been over a week and it still no tracking item and still no charger they taken my money no longer am i going to buy

I ordered a screen and arm which I was told go together. I get them and the screws and spacers don't fit.

I email Kogan to ask if they could send me the correct pieces to which they told me I would have to source myself, my own petrol to go find and to use my own money or to shave down the screws to fit.

Why not give the correct sized screws or spacers to begin with? That would mean everyone who has ordered the same set up with me have also gone through the same problem with Kogan having no plans to fix for future customers. This is unacceptable that this extra cost would fall on the customer.

This is my first time using Kogan’s service, and honestly, I’m very disappointed. There has been constant delay after delay, and the communication from the company has been really poor. Instead of the company updating customers properly, we have to keep sending emails and messages again and again just to get information.
A good service provider should contact customers themselves and provide clear updates, especially when there are delays. The whole experience has been frustrating and stressful. Really bad customer service experience.

A friend of mine noticed a "deal" on Kogan mobile two for one on a plan with 15GB per month data and all the usual free calls to Australia and New Zealand, so they paid for 1/2 of the plan and myself for the other which gave two sim cards.
When the plan renewed I would have expected to have been charged for an equivalent plan at $165 as I was no longer running two for one ; however Kogan have charged $330 for A Large plan to my credit card. In order to prove who I am they are asking me to provide the last four digits of my credit card and my expiry date - A HUGE RED FLAG as I have been told by the bank that this is how credit card details are mined and to NEVER GIVE OUT THIS DETAIL and others have attempted to scam me with this method before, Kogan had my phone number they could have called me to confirm who I was but the person at the other end was insistent - another RED FLAG.

My advice don't get a plan with Kogan EVER they under take predatory practices and I would not be surprised if their staff we mining and selling credit card details from the actions they are taking.

Absolute worst phone provider in NZ! Switched to Kogan from OneNz a week ago, but am now switching back to One. after 2 days none of our phones could call, text or connect to data. Our phones said we were not connected to any network. Kogan support is USELESS! They just keep saying they’ll escalate it to their team, but nothing ever happens. There’s no phone number to call them so the only options are email or live chat. I don’t understand how they have messed it up so horribly when they use the OneNz network!

Kogan Faraday box with pouch. So I placed my s25 ultra in box and wifi able to connect with YouTube video playing. Also phone calls made phone ring in box. Placed phone in pouch inside box definitely no signal. Overall for the price acceptable. Unfortunate for the box not being completely Faraday

BEEN TRYING TO GET A REFUND STILL WAITING SO MUCH SHIT FROM THIS COMPANY REFUND OF $276.98NZ DOLLARS BEENS ALMOST A MONTH NOW STILL WAITING NEVER AGAIN WILL I BUY FROM THEM

How come it takes more than 16 days to dispatch a sim card? I had to follow up with non existent service center! Don't waste your time and money

What an absolute horrible service and horrible company this is. I had my phone and sim stolen, it took them a whole week to send a new sim and then they realized they sent the wrong one then another whole week to send a new sim. I mean do not get trapped with this company, because if you ever loose your sim, you will be out of a phone for atleast 3-4 weeks. And their communication is absolutely terrible. As soon as my pre-paid plan is up i will be taking my business elsewhere. There is a reason they do not have a phone centre, because they are absolutely terrible and they would be streaming with angry callers all the time

Ordered a Christmas present for my daughter, haven't arrived, no way to check on my order, no way to contact them, each time I try it says it's sent a verification email but no email received and no other way to get in touch. Do not use this company, shocking service.

I am regretting my purchase here after 2 days. On the website it said the items would be dispatched in 2 days, today is day 4 and no communication from them. I paid 3 years of Extended Care for my items and I called the Extended Care team in NZ to see if they have any idea of what is going on with my item. The lady who answered was rude and didn't even try to help in any way.

Good until you need customer support.They ask you to repeat yourself over and over. Then they ask you to complete steps which have nothing to do with your query, but help Kogan collect more of your data. I was happy with Kogan until I needed help with something so basic that it should have taken 1 email to solve, not 10+ with no solution.