Selling products they are not having in stock and can not fulfill for many days and weeks. So their shipping times are completely inaccurate! You will be unable to contact them besides long wait per... Toon meer
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Mighty Ape staff get it right every time. The products are excellent quality and very easy to order. Delivery is always on time and I love that the drivers call prior to the delivery of large items. F... Toon meer
Bedrijf heeft geantwoord
My little amp turned up in tight package secure .the little amp is frikin impressive .delivery was awesome 👌. But overall love ❤️ it.mighty ape iv always had a awesome experience dealing with youz... Toon meer
Bedrijf heeft geantwoord
When l went on line to purchase the product ,they were very efficient and prompt.The delivery was also efficient and prompt and well packed and the instructions how to put it together very clear instr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Kansspelaanbieder
- ook in
- Boekwinkel
- Computer & laptop accessoires
- Hobbywinkel
- Kinderwinkel
- Meubelwinkel
- Videotheek
Informatie afkomstig van verschillende externe bronnen
New Zealand's most popular online store! We have hundreds of thousands of products in-stock, including: Games, Books, DVDs, Toys and more. We offer overnight and same day delivery on in-stock products.
Contactgegevens
Nieuw-Zeeland
- www.mightyape.co.nz
3,2
Gemiddeld
7K reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 76% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Very poor follow-up service
Very poor follow-up service. After 8 days, no response to a faulty product enquiry , even though resubmitted X2. However, products were delivered within 10 days. I am a Primate customer but I can never seem to qualify for any benefit from this, so it was a waste of money.
21 september 2026
Review zonder uitnodiging
Antwoord van Mighty Ape
Hi Gael, we're sorry for the delayed response with your support request. A team member has now reached out to assist with your faulty product enquiry. If there's anything else we can assist with or address, please don't hesitate to reach out through your support ticket. Apologies again for the wait, Gael.
Money pinching idiocracy
So - Mighty Ape has a promotion on this month where they give you a gift of a smaller Lego Polybag set if you spend more than $99 on a lego set. Now, normally that $99+ lego set would have free delivery, but... because the poly bag is less than their $30 minimum "Free Delivery' price, they will charge you for the privilege of sending you their "Free" gift. pathetic.
And while we are on the subject of their $30 min fee delivery threshold (For Primate members), why do they think that it is reasonable to charge anything if the full order is actually over that figure? Surely they are making enough profit out of the larger purchase to justify putting the smaller item in the same box?
once again... pathetic.
12 september 2026
Review zonder uitnodiging
Antwoord van Mighty Ape
Hi Adrian, thank you for raising this feedback with us. We've raised this with the relevant team to review the Free Delivery eligibility for sale items that include a Gift with Purchase. Our free shipping eligibility threshold is determined by a range of factors and we continue to review feedback surrounding this. Please feel free to reach out to our Customer Care team so that we're able to provide more information as to why certain items in your trolley may not be eligible for free shipping.
Mighty ape is a scam
Order a outside swing and heard nothing for about a week, then I got an email it would be sent in 20 days or less as they were having problems. That's all good I can wait at least they gave me an update but it's been a week after the day it would be shipped by and haven't heard anything at all. I have sent a message 6 days ago about it and still nothing. I'm starting to think this site is now a scam site and not mighty ape anymore
2 september 2026
Review zonder uitnodiging
Antwoord van Mighty Ape
Hi Feyre, we're sorry to hear about the delay with your order. If you're able to get back to us with the requested information, we can take a further look into this. Apologies again for any disappointment caused.
Extremely concerning and completely unacceptable.
Mighty Ape took $89 from my account for a Primate subscription renewal that I did not authorise or knowingly agree to.
Who gave you the right to take money from a customer’s account without their explicit permission, without clear authorisation and without proper notification?
What makes this even more frustrating is that Mighty Ape does not even provide a customer service phone number. Customers are forced to spend their valuable time sitting in a chat queue, explaining the problem and repeatedly asking customer service to return money that was taken from their account.
Customers should not have to beg customer service to get their own money back. This is genuinely shameful.
I was eventually told that the Primate membership had been cancelled and that a refund had been initiated, but I am still waiting for my $89 to actually be returned to my account.
This is not the level of transparency, respect or customer service that customers should expect from a company of this size.
Seriously, what gives you the right to take people’s money without their clear consent and leave the customer to discover the charge and then fight to get their money back?
This experience has seriously damaged my trust in Mighty Ape. I strongly believe customers should carefully check their bank statements for unexpected subscription renewal charges.
24 september 2026
Review zonder uitnodiging
Antwoord van Mighty Ape
Hi Hamid, Primate is a voluntary subscription service we offer to new customers on the trolley page. Customers won't be able to proceed to checkout without choosing to opt in or out of the Primate free trial. Aside from this, a disclaimer is also shown confirming the trial conditions before proceeding to checkout and the free-trial is also outlined in your order summary as you enter your details and complete the order. We provide a renewal reminder email leading up to the end of your trial period but we're really sorry if this was missed. Our Customer Care team have since issued a refund for your cancelled membership which will be processed to your payment method within 1-4 business days. If you haven't received the funds outside of this timeframe, please let us know and we'd be more than happy to help. Apologies again for the disappointing experience, Hamid.
Purchased two items stated as being in…
Purchased two items stated as being in stock & overnight delivery, days later & hasn't even left the warehouse, cancelled order for refund, Mighty Ape was once a good site but no longer..
24 september 2026
Review zonder uitnodiging
Antwoord van Mighty Ape
Hi Richard, we're really sorry to hear about the delay with your order. It looks like an unexpected stock error occurred which resulted in the delay. We can see the order has ultimately been refunded due to this but we're sorry again for the wait. We hope to be of better service in the future and if there's anything we can help with in the meantime, please don't hesitate to reach out.
Plastic repair hot stapler.
Easy to get around on their site.Well packaged and got what i paid for at a good price.
23 september 2026
Review zonder uitnodiging
Antwoord van Mighty Ape
Hi Kevin, we're glad to hear you enjoyed your shopping experience with us. If there's anything we can assist with, please don't hesitate to reach out!
Terrible
Terrible, I will never buy from them again.
The first time, I bought a table, the base and the top arrived separately a week apart with not good tracking and no notification of delivery
The second purchase was for 3 pairs of dining chairs, so 3 boxes. I received 1 box, then after a week another box, I'm still waiting for the third box and 10 more days have passed. Absolutely ridiculas...!!! Again, no tracking notification from the courier, and I have emailed Mighty Ape several times but all they say is some bizarre excuse about items coming from different warehouses or from Australia...The worst online buying experience i have encountered.
.. in response to the Mighty Ape reply......i still have not received the items!!!!!!!!
22 september 2026
Review zonder uitnodiging
Antwoord van Mighty Ape
Hi Erin, we're really sorry to hear you did not receive your full order. It looks like our Customer Care team have issued a replacement order for the missing unit. We trust that this will be delievered to you over the coming days but if you haven't received your replacement order within 3-4 business days, please let our team know and we can investigate further. Apologies again for the time it has taken to resolve this for you, Erin.
Exceptional experience
Item is as advertised. Very easy and enjoyable experience. Super prompt delivery. Was almost overnight. Have used Mighty Ape before and will definitely use them again.
21 september 2026
Review zonder uitnodiging
Antwoord van Mighty Ape
Hi David, thank you for taking the time to review your experience with Mighty Ape. We're glad to hear your order arrived quickly! Please don't hesitate to reach out to our Customer Care team if you need a hand with anything!
Absolutely amazing love buying from…
Absolutely amazing love buying from mighty ape
18 september 2026
Review zonder uitnodiging
Antwoord van Mighty Ape
Hi Mikaela, we appreciate you reviewing your experience with us! If there's anything we can do to help, please don't hesitate to reach out to our Customer Care team!
We had a small issue with a faulty item…
We had a small issue with a faulty item that was resolved quickly. It made our shopping experience much better & we would shop again!
27 augustus 2026
Review zonder uitnodiging
Antwoord van Mighty Ape
Kia Ora Helen, we appreciate you reviewing your experience with us and are glad to hear your return request was resolved quickly! If there's anything our Customer Care team can assist with, please don't hesitate to reach out!
Waiting 1.5 months
So, placed order on 31 of July
Expected date was stated as 4th of August
Today is 16 of September, and still have nothing, trying to get hold of support on a website, it’s keeping me in waiting line, and ones I am a next one, nobody replies and some how I am number 8 or 10 in waiting line again, tried few times
Looks like a scam company, I paid money, received nothing, no response from them as well
16 september 2026
Review zonder uitnodiging
Antwoord van Mighty Ape
Hi Kostiantyn, we're really sorry for the ongoing delay with your order. The stock appears to have been delayed with our supplier but we should be receiving this stock within 2-3 weeks. We're really sorry again for the lack of support while we experience a high volume of queries. Rest assured, our Customer Care team will be in touch with you shortly to confirm this ETA update.
Really disappointed and almost…
Really disappointed and almost disgusted that the ordered keyboard arrive broken. And because of a busy life i didn't unpack in a week or two, to notice, where both mightyApe and Amarex passed the buck and wouldn't help.
5 mei 2026
Review zonder uitnodiging
Antwoord van Mighty Ape
Hi Melita, we're really sorry for the lack of support with your Marketplace order. We've reviewed your case with the Marketplace seller and in this instance, we have issued a refund for your order, along with the shipping fee for this particular damaged item. You should receive the funds within 3-5 business days but please reach out to our Customer Care team if this is not the case. We're really sorry again for any disappointment caused, Melita. Please let our team know if there's anything else we can address or assist with.
Case (3100221) reported on 20 Aug - NOT REFUND YET
Case (3100221) reported on 20 Aug. Same week returned good collected but still not getting my refund back. The good arrived was used and broken which they claimed that it's never used. The fact that I have to chase refund on every steps. I advise everyone should think twice before they place their order. Close down the business. Stop scamming people!!
20 augustus 2026
Review zonder uitnodiging
Antwoord van Mighty Ape
Hi Wayne, we're really sorry for any disappointment caused by the returns process. It looks like our Customer Care team have issued a refund to your payment method on 10 September but if you still haven't received the funds, please let us know and we can check this further. Apologies again for the delay in getting this return resolved, Wayne. We hope we can be of better service in the future. Please reach out to our Customer Care team if there's anything else we can help with.
Stay away from these dropshipping cowboys
Steer clear, these guys are dropshipping cowboys. Used to be a good reliable site for buying electronics but not anymore. I bought a $900 Sony camera lens, the description clearly said Sony and I received Fujifilm one instead. Contacted customer supported, waited a whole week for a reply that just put me in touch with their marketplace vendor (I hadn't even realised I wasn't buying from Mighty Ape but a third party – which in itself is misleading) and told me to deal with them. Insanely bad customer service and possibly illegal, as I bought through Mighty Ape. Then I had to send the vendor a whole heap of photos and am met with silence now. No support whatsoever.
1 september 2026
Review zonder uitnodiging
Antwoord van Mighty Ape
Hi Adrien, we're really sorry to hear you received the incorrect item and for any disappointment this has caused. While the order was placed through our website, Marketplace sellers are responsible for the return of their goods as these are not sold or shipped by Mighty Ape directly. Third-party seller products are identifiable through the website with a "Sold by [Marketplace Seller]" tag on the listing, trolley, checkout and order confirmation but we do apologise if this was not clear. It looks like the seller has provided the appropriate resolution of a return for a refund which will be issued once the unit has been delivered to their warehouse. If this has not been resolved within 3-5 business days, please reach out to our Customer Care team and we can step in to provide additional support.
What has happened to Mighty Ape?
What has happened to Mighty Ape?
I recently purchased an item from them and discovered they just passed my order to China for the product to be shipped. When something went wrong, they just passed my question to China for them to reply.
I have now asked a question about another product and again they have just contacted their "supplier" for them to reply. 3 days later and I'm still waiting...
I would recommend avoiding Mighty Ape. They are nothing but a reseller without offering any support. Much of the stuff they sell appears to be available on Temu or Aliexpress at a far cheaper price. And, from experience, Temu and Aliexpress offer a far better service.
4 september 2026
Review zonder uitnodiging
Antwoord van Mighty Ape
Hi Teddy, we're really sorry to hear about the disappointing service you've experienced. We'd love to have the opportunity to make things right. If you could please get back to us with the requested information, we can look into this further.
Ordered through this company 2 weeks…
Ordered through this company 2 weeks later still have not received item, should of brought from Ali, 4-6 days and it's delivered via i-mile, lesson learnt... Order #NBKWYYE7
23 augustus 2026
Review zonder uitnodiging
Antwoord van Mighty Ape
Hi Barry, we're sorry to hear about the delay with your order. It looks like you've purchased an item sold and shipped by one of our Marketplace sellers located outside of NZ. Typically, international orders take 5-15 business days (from the dispatch date) to arrive. If you haven't received your parcel by 14 September at the latest, please reach out to our Customer Care team and we'll be able to assist further. Apologies again for any disappointment caused by the wait, Barry.
Terrible customer service
They advertise items as available to purchase however have no stock. No communication is sent about delays to Delivery and no people to talk to with chatbots only. Very disappointing service
24 augustus 2026
Review zonder uitnodiging
Antwoord van Mighty Ape
Hi Fiona, we're really sorry for any disappointment caused. Items listed as 'In Stock' are ready for immediate dispatch, whereas items 'Sold by Mighty Ape' are backordered with our supplier, pre-ordered, or shipped from our AU warehouse. We display this on the product listing, on the trolley page and throughout checkout but we're really sorry if this wasn't clear. It looks like our Customer Care team have provided assistance through your support ticket but if there's anything else we can assist with, please don't hesitate to get back in touch.
A great product, tracked and delivered professionally and speedily
Great products delivered quickly and safely with excellent communication
1 september 2026
Review zonder uitnodiging
Antwoord van Mighty Ape
Hi Russell, thank you for taking the time to review your shopping experience with us. We're glad to hear your order arrived safely! If there's anything our Customer Care team can assist with, please don't hesitate to reach out.
Horrible resolution process for faulty…
Horrible resolution process for faulty items, had a faulty Juggernaut Monitor I returned on 14/08/2026 (that is after the customer service reluctantly asked me to send it back), hadn't received any updates and used the chat on the site on the 1/09/26 to follow up (as they dont have a direct complaints department) and they again said they will update me when they hear anything back. From the time I logged the issue to now it has been 3 months with no resolution or contact, DO NOT PURCHASE ANYTHING FROM MIGHTY APE, WORST CUSTOMER SERVICE EXPERIENCE EVER!!
1 september 2026
Review zonder uitnodiging
Antwoord van Mighty Ape
Hi Lorence, we're really sorry for any disappointment caused with our return process and the delay in getting this resolved. It looks like the unit was returned to our supplier for assessment but has since concluded and our Returns team have reached out to you with an update. Apologies again for the wait, Lorence. If you have any questions regarding the return outcome, please don't hesitate to reach out to our Customer Care team.
Very poor customer service said free…
Very poor customer service said free service it wasn't no cs
1 september 2026
Review zonder uitnodiging
Antwoord van Mighty Ape
Hi Graham, we're really sorry for any disappointment caused by the service provided. It looks like our Customer Care team have reached out to resolve this for you. If you have any further questions, please don't hesitate to reach out through your existing support ticket.
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