Mighty Ape Reviews 

BUYER BEWARE SCAMMERS

Bought a product from Mighty Ape and it arrived broken as in not working at all. Contacted them asking for a refund and still waiting.System (Mighty Ape)

Jul 29, 2026, 12:17 GMT+12

(12:12:20) Mighty Ape Chat: Welcome to Mighty Ape! What would you like help with today?

I WOULD LIKE HELP WITH MY ORDER, I WOULD LIKE HELP PLACING AN ORDER, I WOULD LIKE HELP WITH MY ACCOUNT, I WOULD LIKE HELP WITH MY PRIMATE SUBSCRIPTION, I WOULD LIKE HELP WITH MIGHTY MOBILE, SOMETHING ELSE
(12:12:32) Web User 6a694562553cd90b17aef312: Something else
(12:12:34) Mighty Ape Chat: We'd love to assist with this! Please provide your name, email, and details about your inquiry below and we'll connect you to an agent shortly.
(12:13:10) Web User 6a694562553cd90b17aef312: Name: Helen Sutherland
Email:
Please Provide More Information About Your Query: Mesh nebulizer not working at all
(12:13:12) Mighty Ape Chat: Thank you for providing this information! We'll connect you to an agent shortly.

Note: You can send additional messages now to add to this query.
(12:14:09) Helen Sutherland: My order from you guys for a mesh nebulizer is not working at all.
(12:14:25) Helen Sutherland: I want a full refund please
(12:14:31) Lexie: Hi Helen, I'm sorry to hear that
(12:14:34) Lexie: I'll just have a look into this for you now
(12:15:20) Lexie: I can see that Ultrasonic Nebulizer Inhaler is sold by a third-party seller on our Marketplace. As this was sold by a third party, they will need to assist with this issue directly. I will forward your query through to them and they will provide assistance via email in the next 1-3 business days.
(12:15:23) Lexie: In the mean time, is there anything else I can help with?
(12:15:56) Helen Sutherland: I have plugged it in for charging and nothing it doesn't stay on, then i tried it with batteries the same thing...nothing
(12:16:29) Helen Sutherland: No thank you
(12:17:50) Lexie: I will now close this chat and the seller will update you via email in 1-3 business days.

As this chat has been closed, we will not receive your messages in real time. If you'd like to reconnect with our chat team please reply with "continue chat".

Alternatively, you can reply to the chat transcript that has been emailed to you.

Ticket number 3084313

Fastest delivery, best packaging, ease of finding what I want. Overall excellent!

Good range, good prices, super quick delivery and prompt responses from customer service teams when I needed to contact them. Have made many purchases with mighty ape and will continue to do so

Easy ordering with the help of AI who gave me the cheapest option. Instant delivery by Mighty Ape. Thanks team!! 5 stars

I couldn't find what I wanted elsewhere, but Might Ape had what I wanted. It was a bit expensive to post, but that's New Zealand... post not cheap.
But im happy with my two experiences on Might Ape.

The whole process was so easy - easy to find the product I wanted, and the checkout process was also super easy. Shipping was via Australia Post then NZ Post and that is the BEST service for deliveries,

Books delivered quickly and in excellent condition.

Multiple orders not received and cant get hold of them.

Absolutely horrible experience. They have my money I don't have my monitor. On the website the order would have been at my place 10 August. After payment it got moved to October. Then I was emailed that it would arrive Monday 17th. Then they emailed to give my money back. Latest email tells me it was already delivered. How useless is this group. Nobody knows what is going on and you can't call anybody. I will never buy there again. I still don't have my money

Used to be good when it was New Zealand based. Now it’s poor service, frustrating trying to get hold of anyone and when you do they all say “I don’t know I will have to find out” on the most basic of questions . For example, how do I unsubscribe as your website no longer has the option to choose, took multiple people to sort out that simple request. Also, the amount of spam you get after ordering a product is ridiculous. Pretty sad really. Was 10/10 when first came along.. now I’d go elsewhere before using you as you’re like the Temu experience of these products now.

UPDATE: for some reason you guys needed more information on my experience with your terrible help system. What more can I add? Waiting waiting waiting, to be messed around. Website was bad to navigate when I wanted to unsubscribe from your one million emails you fill my spam box with

I used to love Mighty Ape, but now, it has gone to the trash heap. By expanding their catalogue, they're now a rebranded Temu. It is hard to distinguish what it is you're actually buying and whether it is an an advertised product or a knock off, Primate doesn't apply to almost all orders, and the filters / sorting barely work because of the amount of bloat of badly labelled products. Shipping disputes with 3rd party retailers are a nightmare. I'm going to primarily use international, bigger competitors in the future before using this service I have been loyal to since ot was GamePlanet. MA should be ashamed of the quality of the service they now provide.

I ordered an item and got through checkout without any indication of shipping times, which is bizarre for a website in 2026. My confirmation email showed shipping times of 4 weeks out from my date of purchase, which was frustrating and I never would have purchased had I known. Then the shipping date passed, and after some back and forth with customer service (which was responsive, one plus!) I was finally informed that my item was not sourceable and that my order was cancelled and I'd get a refund. I should have ordered on Amazon, paid extra for shipping but saved myself 5 weeks.

I am absolutely frustrated and annoyed. I ordered from their website. It has never arrived. It apparently was sent by a third party. On tracking, it states its in Australia. The tracking is Australian. I contacted Australia Post. ZERO help at all. Contacted Mighty ape and again been robbed off with just sent the tracking number AGAIN. I said I want a full refund . I have lost faith that I will EVER receive my order. The said they wont refund and cant or wont recall the order. A load of rubbish. It is alot of money for me to just throw away. I gave shopped at mighty ape a few times and have never had customer service treat me like I was a nuisance until now. Will not EVER shop here again. They sold the item to me so it is THEIR responsibility to sort this out. No order arrival , then refund me . Maybe Commerce Commision needs informing of this

Easy to use website and ordering service. Speed of delivery was amazing (early the next day) and parcel was in perfect condition.

Have purchased from mighty ape before and it was great. Recently purchased supposed “branded” item and it is a cheap knock off. The price is not the issue, they are misleading people. I contacted them immediately and they have fobbed me off saying it is being sold through a third party seller who will be in touch. Still waiting for a reply over a week later, I just wanted some resolve to resend it back/refund or whatever. The customer service with it has been sub-par so I have contacted the commerce commission and will get a resolve one way or another. Be wary about the “branded” items on the site.

UPDATE - please note the offer to return goods at my cost and offer me a store credit not a refund is unacceptable. You have tried to justify the branding issue by saying it is that “UGG” is type of brand but it is a Kogan slipper made to look like a genuine Ugg product and mislead the purchaser - nowhere does it state it is not a genuine Ugg shoe. What a joke!

Be careful of subscribing unintentionally. It's easily overlooked and an expensive mistake at $89. The product ordered wasn't in stock. Paid $89 dollars for nothing.

They cancelled a smartphone order because of incorrect pricing, even though it was the same as the price offered by a direct competitor, D*ck Smith. Then they put the price of the handset up by around $150. Would not honour the quoted price (which is technically within their rights, but again, the law is supposed to cover you if you make a genuine mistake and undersell something by a lot, not if you price an item at the same level as your competition.)

I wonder if it was bait to sign up for their loyalty scheme, Primate. The helpdesk was worse than useless.

(btw it's so funny I had to bleep the name of the competitor or the review would not be accepted!)

EDIT: What the company means in the reply below where they say "the order could not be honoured" is "we chose not to honour the order". Sometimes it is necessary to translate English into English.

Order process was easy. products always excellent and delivery prompt and reliable

BN9DARVX
Still.waiting for any resolution, weeks on from paying $250 for an item I have not received.
Was contacted last week to say I would "definitely", get a call back, and info on what is happening by Monday at the latest.
It is now Wednesday.............
Disputes Tribunal are now involved.
Beware.
SHOP LOCAL TO ACTUALLY RECEIVE YOUR PAID FOR ITEMS.
That was Australian post, NZ post, and mighty ape then can't let you down, and take your money with no recourse.
Shop local, look the other human in the eye, and be happy knowing you can get help any time, not wait for weeks and never see your money again untill you contact and engage with the Disputes Tribunal.

When l went on line to purchase the product ,they were very efficient and prompt.The delivery was also efficient and prompt and well packed and the instructions how to put it together very clear instructions so happy with the choice l made ,lovely and well made ,stylish and looks great in any home many uses,music books,headphone,magazines even can be used as a foot rest .Lovely storage ottman and very stylish ,a very high quality.Thankyou 👌 ☺️❤️