Awesome experience thanks to Erwin for helping me along the way. He was great communicating how set up the ESIM as I was struggling alone but he made it smooth and easy! look forward to staying with t... Toon meer
Bedrijf heeft geantwoord
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If i could rate any higher than 5 star, i 100% wouldnt hesitate to give it a 10. I had trouble with my eSim, but im sure that was because i left the page when it clearly said not to, otherwise it may... Toon meer
Bedrijf heeft geantwoord
Reading previous reviews, nothing has changed. Partner decided to join Rocket and they are mucking her around with the number transportability. They have even gone as far as telling her to reset her p... Toon meer
Bedrijf heeft geantwoord
While I love having endless data the past few months, I am frequently frustrated with how poor and unreliable the streaming is with various services when I even have 3 or 4 (full) bars of mobile s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Winner Best Value Mobile Provider in the 2023 & 2024 NZ Compare Awards. Fuel your phone with unlimited data. No sneaky fees, no contracts and no credit check - just choose the speed you need. Every plan is eSIM ready, and save even more with group discounts.
Contactgegevens
Auckland, Nieuw-Zeeland
- customerservice@rocketmobile.co.nz
- myrepublic.co.nz
3,6
Gemiddeld
533 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Quick and easy number port...
Switched one of my kids to the $25 plan this morning. Quick and painless and phone was up and running with the number ported from 2d quickly. Whole process from start to finish in less than 30 minutes. So far so good.
Update: Been two weeks and other than some messing about to get iMessage to work, it's been good. Teenager saying they don't really notice the fact that it's only 2Mb... Happy days.
22 december 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
We're delighted to hear that the switch to our $25 plan was quick and seamless for your kid! It's great to know that the number porting process from 2degrees went smoothly and that everything is up and running smoothly. We're here to ensure that your experience with us remains positive, so if you have any questions or need further assistance, feel free to reach out. Thank you for choosing Rocket Mobile!
Regards,
Vlad
MyRepublic or RocketNZ
MyRepublic or RocketNZ. Are quite arrogate when you have a complaint they call yo mate which is so unprofessional and not willing to make a payment arragement i highly do not recommend this company if you have a mobile phone stay with more reputable company like vodafone or 2degrees. Vald or what ever his name is is so condensending and belittling me saying in a rude manner you should of paid your bill.
4 december 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
We're truly sorry to hear about your experience. This is not the level of service we aim to provide. We apologize for any frustration or inconvenience this may have caused. Your feedback is valuable to us, and we'll address this issue internally to ensure it doesn't happen again.
Regards,
Vlad
Fastest Mobile Switch ever!!!
Fastest Mobile Provider Switch ever!!
Yesterday I applied for my Sim Card with My Republic, today it was in the mail. Activation was super easy using the My Republic App and providers were changed within an hour even so it says it might take up to 24 hours!!
Excellent and efficient service here!!!
3 november 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
That's fantastic to hear! We're thrilled to have you on board and glad to hear that your switch to Rocket Mobile was seamless and efficient. If you have any questions or need assistance with anything, feel free to reach out to us. Welcome to Rocket Mobile!
Regards,
Vlad
Im warning you please do not get my republic as your broadband
Im warning you please do not get my republic as your broadband. My router took a month to get to me even though on the website it claimed 1 - 2 weeks working and they are extremely carless at what they do and very unprofessional. Their broadband is also extremely slow and everything they have listed does not match the expectations and is instead extremely worse
20 augustus 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
We strive to provide our customers with the best possible service and I apologize for any inconvenience that we may have caused.
If you can send us a direct message with your account details so we can validate the information through feedback@myrepublic.co.nz.
I’ll do my best to make sure that the issue will be taken care of.
Regards, Bel
Bad experience with Fibre 300 Myrepublic
In the last few weeks fibre connection were unreliable and very poor, especially for the Smart TVs and upper level area (though using 2 mesh modems). Is it because of the change of business ownership to 2degrees?
Overall 8 months in service Fibre300, we never really got the fast 300mbps connection, average 50-70mbps, top 90mbps. It’s just too expensive for $92/month invoice.
Cannot contact the service centre now and in the app it’s just showing large banner: “MyRepublic is no longer selling broadband services in NZ”
16 augustus 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
We are sorry to hear that your experience with our company has not met your expectations.
Keeping our clients happy is our number one priority, and I would like to ask for another opportunity to regain your trust.
Please send us a direct message with your account details so we can validate the information through feedback@myrepublic.co.nz. I look forward to hearing from you.
Regards, Bel
Mobile Data was horrible and I couldn't…
Mobile Data was horrible and I couldn't connect to anything.
I cancelled after a week, and they asked for 2 month worth of payment. These guys don't know how service customers properly, and just want to take your money with no regards or exceptions.
30 juni 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Thank you for taking the time to provide us with valuable feedback.
We would love to understand your experience better. If you could please provide us with more details about your review—like an order number or email associated with your account and send us the information through feedback@myrepublic.co.nz.
We're here to help.
ICYMI : Self-service is now fast and simple. Our app is your digital home for all your My Republic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
Worst internet provider ever
Terrible service. Can only interact with a broken chatbot. Almost impossible to talk to a real person. They ended my broadband account instead of transferring it to 2 degrees as they promised less than a month after signing me up. Absolute garbage company. Is this what corporations do now, provide less service, with crappy AI bots to replace humans and still make record profits? I'll wager their other services are garbage too and if not, are likely heading towards that banal future soon.
24 juli 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Thank you for taking the time to provide us with valuable feedback.
I sincerely apologize for the inconvenience these issues may have caused you.
I sent you an email in the event that you still need further assistance, we/re here to help.
ICYMI : Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
Don't use My Republic if you need to speak to them!
I installed fibre to my new home and signed up with My Republic. Things were not going well so I tried to call them but was met with an arrogant message... "we recognise your number as being an account holder" and directed me to go online. If I can't speak to someone when i have a problem then I don't want to deal with them. I went on line and cancelled my service before it started. Back with One ~(Vodafone) now and pleased I did. I am trying to get my number back and they have been so helpful... and they are happy for you to ring them!
3 juli 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Thanks for reaching out.
I’m so sorry, I definitely understand your concern and I’m escalating your issue so that someone can take a closer look at what’s going on right away.
Please send us an email to discuss the issue further at feedback@myrepublic.co.nz
We look forward to hearing from you soon.
ICYMI : Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
Had an awful experience
Had an awful experience. Switched from One NZ, where my mobile services were working well, to MyRepublic. Could not make any phone calls or send txt messages. The people on the chat were polite but kept asking to do the same thing (try in another phone, reset, check APN) multiple times. Then got directed to another team who asked to do these same things again. Had to communicate over emails with this team and took a long time to get an email back (again asking to do the same thing!)
I went without my mobile for a week until I got frustrated and went back to One NZ.
14 juli 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
We’re sorry to hear you are dissatisfied with our products and services and even more sorry that we're unable to live up to your expectations in terms of customer service.
I’ll look into the script of your conversation and see where things could have been done differently, so this situation doesn’t happen again for you or anyone else.
Hope you’ll come back to us soon!
ICYMI : Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
Have been the greatest broadband…
Have been the greatest broadband service provider I have been with.
13 juli 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
MyRepublic has the best customers! Thank you so much for your support.
ICYMI : Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
Antwoord van Rocket Mobile New Zealand
Thank you for choosing MyRepublic.
We appreciate your business, and we’ll do our best to continue to give you the kind of service you deserve.
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
Very simple and fast
2 juli 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Thank you for your business and your trust. It is our pleasure to work with you.
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
The order process over the web is…
The order process over the web is smooth and clear.
1 juli 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Thank you for putting your trust and confidence in our team. We won’t settle for less in serving you. We welcome challenging conversations and do so with trust and respect. #NeverSettle
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
Antwoord van Rocket Mobile New Zealand
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and we are happy that we met your expectations.
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
No NZ support over a weekend
We moved to a new house on a weekend, we could not reconnect so I phoned tech support and was told that only Singapore had tech support on the weekends, New Zealand only has ‘online support’ …
‘Support’ is not the right description
Good luck with that multiple choice waste of time.
Does MyRepublic REALLY have no NZ support over weekends!!!????
24 juni 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Thanks for letting us know about your situation. I can understand that it’s frustrating to lose a feature that you’ve come to rely on like that.
We embrace technology and use it to create true value for our customers by doing things a little bit differently. As we continue to evolve and adapt to more efficient customer service, we have transitioned to Live Chat.
Our Live Chat Support is also avaialble every Saturday.
Allow us to investigate your feedback further. We're here to help.
Please us your details to feedback@myrepublic.co.nz
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
Trying to cancel with MyRepublic is the worst experience of my life
Trying to cancel with MyRepublic is the worst experience of my life
We've spent 2 weeks trying to cancel our wifi with them. They make it near-impossible to find a way to cancel on their website, you can't talk to a person, just online chat. Then when we posted our router back as requested, we got an email weeks after saying that it still needed to be posted but to a different address.
The people we spoke to via the online chat were nice and helpful but MyRepublic has a terrible system and it doesn't feel transparent. Would give 0 stars if I could for the headache this has caused.
23 juni 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
We would like to apologize for the frustration you've been experiencing recently
I’ll look into the script of your conversation and see where things could have been done differently, so this situation doesn’t happen again for you or anyone else.
I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
We're proud that you've selected our company as your service provider for the last years, and we'd like the opportunity to resolve your concerns and earn your continued trust. We are truly sorry for the inconvenience and hope to offer you better services in the future.
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
My son organised the whole thing over…
My son organised the whole thing over the phone. He was very pleased with the outcome. He’s a very happy gamer!
21 juni 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
MyRepublic has the best customers. Thank you so much for your support!
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
Antwoord van Rocket Mobile New Zealand
Thank you so your support. We truly appreciate your business.
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
Found the recommendation on money hub…
Found the recommendation on money hub so thought I'd give it a try. Tried signing up online. Web page is bugged won't send the unique code.
Thought id call them, ended up being run around passed from one person to another over 2 days.
They sent the router to the wrong address then was told "we only handle the connection order up to activation".
Then got an invoice for the internet? Wow
Finally got the router and had to spend 2 hours troubleshooting.
I'll be sending their router back and cancelling the service. What a horrible experience.
12 juni 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
We are sorry to hear that your experience with our company has not met your expectations.
Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
My deepest apologies for any inconvenience we have caused you. We wish you all the best in the future.
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
Technical support was very helpful and…
Technical support was very helpful and followed up until my issue was resolved
20 juni 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
We are exceedingly pleased to find people we can always count on.
Thank you for being one of our loyal and trusted customers.
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
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