Sky Mobile Phones Reviews 34

Worst Customer service that I have ever received spent the good part of 2 hours phoning and getting no where my bill date is 27th of each month they cut me off 18th and said nothing they can do pass you to lots of other people to say the same i spoke to over 5 differnet people the last person I spoke to huff and puff poor poor poor avoid at all costs

Absolutely disgusted with Sky Mobile. The only helpful person was Ted in sales dept that actually did a deal with us for 4 phone contracts and 5 Sims. After that went rapidly down hill. I could not sign the agreement on the app and ended up going through the next 3 days (1 being a Sunday, 6 depts and 9 hrs in total time wasted. Phone was put down twice which I thought was rude. We had a phone back at 5pm and was told that this call at 5 was going to sort the problem out but ended up putting us through to a dept that had nothing to do with mobile phones but Sky Glass (work that one out can’t make it up!) So basically they could not sort the problem which unfortunately will now end up with us cancelling the contracts so Sky will be missing out and I am sure Sky’s Boss will not impressed in reading this.
Definitely a disappointed

Sky mobile are a joke! I rang as mine and my daughters mobiles do not work properly. This has gone on for 6 months. I am also a customer of 23 years. They passed me through 10 people who could not resolve some of which were trying to sell me things. I asked to be contacted by a manager and made a written complaint. Still no call but an email reply to say they are putting my bill up by £6.50. You are atrocious - please heed the review of a long term diamond VIP customer people. I dread to think how you treat new customers!!!!!

I have a credit file complaint , everytime i call i get passed from pilalr to post and get told "someone will call you within XX days " and it never happens im nearly 3 weeks into my issue WITH BEING NOWHERE NEAR RESOLVEMENT i have wasted numreous hours on the phone and in live chat and no one above a entry customer service staff member is reachabe or can actually help me. The levels are below 0 , -1000 stars absolutely shocking, this issue is disabling me from being able to get a mortgage.

not delivered (12/04/2026)
Sky,
I ordered a phone via the Sky app on 12/04/2026. £12 upfront was taken, but I have received nothing after 5 days. You said you would “get in touch”, but I’ve had no update.

Please confirm the order status and delivery date immediately, or arrange a refund of the £12 upfront

Absolutely shocking experience with Sky UK.

I upgraded my mobile and from the very start all I got was constant attempts to upsell broadband instead of actually listening to what I needed. That should have been the warning sign.

Fast forward to now and I’ve had my phone since 18th April and still cannot properly use it. I cannot make calls, cannot receive calls, and mobile data is unreliable at best. This is not a minor issue, this is a completely unusable service.

I have spent HOURS going back and forth with support. Every agent repeats the same basic troubleshooting steps I have already done multiple times, clearly without properly reading the case notes. I’ve reset my phone, checked settings, reinserted the SIM, followed every instruction given… and nothing.

Eventually it became obvious this is a porting issue transferring my number, something that should have been handled by Sky in the first place. Instead of fixing it, I’ve been told to wait 24–72 hours, then 48 hours, then 5 days, all while paying for a service I cannot use.

To make matters worse, no one can give a clear answer, no one takes ownership, and no one can even arrange a call back from a manager. Just generic responses and delays.

I rely on my phone for both personal and professional use. Being without a working phone for over two weeks is completely unacceptable.

New customer experience? 0/10.

If this is how Sky treats customers from day one, I dread to think what ongoing service is like.

Avoid.

Awful, awful, awful!
Please look at the rating for this company. It is the worst customer experience ever had. Took them to Cisas, who found in our favour due to appalling customer service. They still failed to meet the demands of the adjudicator until I call and complained to the adjudicator that they hadn't resolved the issue they were legally bound to do!! do not give them a penny of your money. The only way we can stop these pathetic companies is by voting with our feet, and not spending our hard earned cash with them.

Tbf most call centre staff try to be helpful but appear to be poorly trained , so it’s pot luck who you get , some are great , some not so !
Bur SKY …….IF YOUR GOING TO SEND OUT THREE SIM CARDS,2x10GB AND 1x100 MB, FGS MARK THEM SO WE KNOW WHICH IS WHICH !

I have a mobile phone on the sky mobile network, I have been unable to us my phone for making & receiving phone calls, sending & receiving text messages, sending & receiving photos & videos, Sky say it is a fault on their network in my area but they use O2's network for their mobiles so who is at fault, I just wish someone would take responsibility and sort it out, it really is beginning to piss me off.

Money is all that sky want, customer care is minimal.
I ordered a new mobile phone which arrived next day unable to use because it was locked so was told to take it to a phone shop I said it was their problem so it was returned and replaced with another, but now I am paying for two phones, I only have one and an email thanking me for returning the other. Is it really worth staying with sky, I think not, still no refund for first mobile phone. I doubt if sky will reply to my review.

I was notified that my contract was. up for renewal and given options. I telephoned the number given. I was put through to 3 different operators. On each occasion I had to go through security. On the 4th time I was put through to sky mobile and asked for the last 4 digits of my card payment. I was told that they couldn't access my account without these numbers. I didn't have them available to cut off. This took 27 minutes. I later again phoned the correct telephone number and asked immediately if it was sky mobile - was told no -and put through to the correct department. I again went through security and my contract was updated as requested without asking for the numbers from my payment card.
I want to know why
a) the CORRECT number for this type of query is not given and
b) why was I told my account could not be accessed without the payment card numbers on the first phone call when on the second phone call my account was accessed without this information and by answering normal data questions.

Called them today three times, each time they have cut me off. Indian call centre are very rude, unhelpful - useless

Hi, I’d like to raise a complaint regarding a recent mobile contract:

- I clearly requested basic phones for my children (not smartphones), as we already have devices.
- I was told a one-off payment of £84, which is already higher than similar phones (around £60 elsewhere).
- I explained I would only proceed if there was a better monthly or promotional offer.
- I was then told the total cost would be £2.66 over 2 years, which I agreed to.
- However, after signing, I saw the contract shows:
- £2.66 for the first 12 months
- £3.50 for the next 12 months (this was never explained).
- I also noticed:
- A £10 discount mentioned, but pricing still unclear.
- My plan includes 50GB data taken from my Sky Piggybank, which was never discussed or agreed.

- I have call recordings, and this can be verified.

This is very misleading and not acceptable.

Went on holiday abroad to Tunisia, turned my data roaming off and was using WiFi the whole time, I didn’t ring anybody and when my bill came in there was £50 worth of call charges on it, got in touch to tell them I didn’t use the phone once but they was having none of it telling I must have, so not only have they robbed me of £50 they’re also calling me a liar! Once this contract is over I will be looking elsewhere and to anybody thinking of joining them, I wouldn’t bother

Upgraded from I phone 15 to 17 my SIM card not working sky making me wait 5 days for new sim I have no phone and sky do not care about customers no empathy .
Customer service is useless when you finally get through you get cut off .
Complaint made

Rang sky mobile team for my PAC code to change providers. First person could not supply me with my PAC code and said would ring me back. After waiting 4 hours I rang them again. New person who answered did not supply me with my PAC code even though I asked for it 4 times. I discontinued the call.
This is not a company to use for mobile phone business with as they are unable or unwilling to supply PAC code when it is asked for. Tried texting 65075 but it just refers me to the sky mobile number for PAC code.

UPDATE 29/03/26:
I now have my PAC code after complaining to Ofcom who acted very quickly contacting Sky who immediately got in touch with me with the PAC code.

THIEVES !! My spending caps have obviously been taken off unwillingly and these vultures have charged me four different payments over the last 4 months and want to actlike it's my fault! Im suing this company. Ive cancelled my direct debit today and i don't give a toss about a credit score! (DO NOT USE THESE SCAMMERS) see you in court you clowns.

Sky have yet again unlawfully taken money from my bank. Why?

I have never had a service or active credit agreement with Sky that these payments relate to. My mobile phone in December 2025 was received and returned on the date received. I requested my credit agreement be cancelled and this was all within the cooling off period.

Sky confirmed the phone was returned and agreed to cancel my credit agreement. Guess what 4 months later credit agreement still active!

Sky think it is acceptable to raid my bank each month to unlawfully take unauthorised payment from my bank each month, and now in March 2026 still take payments.

I actually requested a STOP from my bank to attempt to prevent recurring payments and this what put in place 3 times. However according to my bank Sky have circumvented these attempts by using alternative merchant ID’s.

So not only have Sky failed to cease withdrawals from my account, you now circumvent processes in place to prevent unauthorised withdrawals.

I already have a valid ongoing dispute with CISAS but appears I also need to contact FCA.

I am bewildered that Sky have now failed on some many occasions to resolve this matter.

It appears that all these emails from executive support team, customer support team and various other individuals I have had the misfortune to communicate with are meaningless because not one person has taken ownership and resolved this matter.

Sky should be ashamed by the failings on many levels because the entire process of dealing with my account, credit agreement and payments (unauthorised) is flawed.

The experience with this company has been unsatisfactory. I upgraded to a new device with an upfront payment and waited for it to be delivered in the scheduled time slot, but it did not arrive. When I contacted customer service, the representative was unable to provide information about the situation but assured me it would arrive that day; however, it did not. Upon checking the DPD tracking, I found that the package had been returned to Sky without any explanation. I have maintained a good credit rating and have never missed a payment, but now I have two hard searches from sky on my credit file and no device. AVOID SKY MOBILE AT ALL COSTS WHEN IT COMES TO BUYING A NEW DEVICE.

If I could give a -0 I would.
I was charged £28 for a 8 minutes and 6 minute call received whilst overseas, as well as a text message and a picture message they claimed I made.
My bill went from £31 - £61.
I called to query the extortionate charges and decided to pay off the remaining amount still owed on the phone and cancel the contract with this thieving, unhelpful company.
I stated I wanted to keep the same mobile number.
I received a code to my email but the agent was unable to send to my mobile and stated someone from the cancellation team will contact me within 2 hours (mind you this was last week Tuesday 3rd March).
No surprise no one called me back. I waited 4 hours then called back.
By this time this was the 3rd agent I had spoken to for the day.
She was very patronising and unhelpful.
She informed me it could take up-to 72 hours.
I called again on the 5th and queried why no one had called only to be told some nonsense that they had called an out of service sky landline number (make that make sense) even though I had confirmed previously that contact should be made via mobile number.
I called again on the 7th and 9th and as it stands I’m still waiting for the PAC-CODE 8 days later (11th March ) even though legally it should take up-to 2days.
I have filled out their online complaints form which is yet to resolve the issue, which sent an email stating to call the specialist department with no number included except a link to their stupid online services.
Yesterday I looked up Sky’s director and sent 2 emails (await response).
I have been a loyal Sky customer for decades and am totally disgusted by how I’ve been treated.
ALL I SIMPLY WANT IS A PAC-CODE IN ORDER TO CUT ALL TIES WITH THIS INCOMPETENT, LOUSY COMPANY!!!
I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE!!!