Good product at a value for money price. The only big disappointment is that no spare parts are available to repair a previously purchased case, of exactly the same type, which got damaged on its very... Toon meer
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We just recently purchased the Skyflite Zest luggage sets in Blue. Extremely pleased with the whole process with a clear and concise website from ordering to delivery. The quality of the cases l... Toon meer
Bedrijf heeft geantwoord
Excellent service .ordered 2 only 1 delivered.one phone call all sorted delivered next day .could not fault service ,was nice to be able to talk to somebody.
Bag arrived with a defective handle, Skyflite were very quick to analyse the video and despatch a new bag the following day. It’s the perfect size for small stays and quick trips. Two outer zipped p... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Skyflite. Nearly 60 years of manufacturing experience and expertise goes into each Skyflite product. From our UK base and our offices in Hong Kong and Shanghai, we produce a constantly evolving range of products renowned for their quality, value, and innovation. Thank you for choosing Skyflite. We look forward to travelling with you!
Contactgegevens
14 Island Centre Way , EN3 6GS, Enfield, Verenigd Koninkrijk
- 01992764661
- enquiries@skyflite.co.uk
- skyflite.co.uk
4,3
Uitstekend
118 reviews
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Immediate and helpful response to a…
Immediate and helpful response to a phone call enquiry.
28 januari 2026
Review zonder uitnodiging
Antwoord van Skyflite
Dear Douglas,
Thank you for taking the time to leave a review. We’re really pleased to hear that your enquiry was handled promptly and helpfully.
Thank you for choosing Skyflite!
Kind Regards,
Skyflite Customer Service
Rubbish Cases - dont waste your money
Second time we used the case the combination lock mounted on the side snapped off and left 2 large pointed dangerous screws exposed. Had to fly back with the case unlocked and tape over the screws so that nobody hurt themselves on them.
The internal zips for the two sections are broken and also the liner zip is broken.
15 januari 2026
Review zonder uitnodiging
Antwoord van Skyflite
Dear Mr Hughes,
Thank you for your review — we’re really sorry to hear about this.
This isn’t the quality or safety standard we expect, and we completely understand how frustrating this must have been, especially while travelling. We’d like to look into this further and help resolve it.
Please could you contact our customer service team at enquiries@skyflite.co.uk with your order details and any photos, so we can investigate and advise on next steps.
Thank you for bringing this to our attention.
Kind Regards,
Skyflite Customer Service
Very good value for money
We have had Skyflight luggage for years and each piece of luggage has served us well. We needed a change and because of past experience with your company there was no need to purchase anywhere else. We have fund luggage value for money and of excellent quality. The ordering experience was simple ( we bought direct from the company) service was great and delivery was very quick. So thank you
7 januari 2026
Antwoord van Skyflite
Dear Mr Mcdowell,
Thank you very much for taking the time to share such a detailed and thoughtful review.
We’re delighted to hear that you’ve been using our luggage for years and that it has consistently served you well. It’s also great to know that our service and delivery met your expectations.
Thank you again for your kind review and continued support. We hope your new luggage serves you just as reliably on many future journeys.
Kind Regards,
Skyflite Customer Service
Very happy .Good quality and a good…
Very happy .Good quality and a good price arrived on time .
30 december 2025
Antwoord van Skyflite
Dear Mr Andrew,
Thank you for taking the time to leave a review.
We’re really pleased to hear you’re happy with the quality, price, and timely delivery.
Thank you for choosing Skyflite!
Kind Regards,
Skyflite Customer Service
Padlocks exactly what I wanted
Padlocks exactly what I wanted
Easy on line purchase and very quick delivery
5 ✨
2 december 2025
Antwoord van Skyflite
Dear Mrs Selvey,
Thank you so much for your feedback and 5✨ rating!
We’re delighted to hear the padlocks were exactly what you wanted and that your online purchase and delivery went smoothly.
If you need anything else or have any questions in future, we’re always happy to help.
Kind Regards,
Skyflite Customer Service
Top quality suitcases.
Top quality rigid lightweight cases at a great Black Friday sale price, complimented with a fast delivery service. Highly recommended.
25 november 2025
Antwoord van Skyflite
Dear Gerry,
Thank you so much for your wonderful review!
We’re delighted to hear you’re happy with the quality and lightweight feel of your case – and that you were able to take advantage of our Black Friday offer too.
We hope you enjoy your new case and safe travels!
Kind Regards,
Skyflite Customer Service
Antwoord van Skyflite
Dear Aly,
Thank you for sharing your feedback. We’re sorry to hear you felt our delivery and returns costs were expensive.
We always aim to provide high-quality products and reliable shipping, and we’re continuously reviewing our postage rates to ensure they remain fair and competitive.
Thank you for choosing Skyflite!
Kind Regards,
Skyflite Customer Service
Bought matching cases for me an my…
Bought matching cases for me an my partner for our trip to the states. Overall really impressed with the purchase, and they survived American Airlines (which is tough!!) totally happy man, thank you
4 augustus 2025
Review zonder uitnodiging
Antwoord van Skyflite
Dear Mr Lakeman,
We’re thrilled to hear you and your partner are happy with your matching cases — and that they stood up to the ultimate test with American Airlines!
Thanks so much for sharing your experience and for choosing Skyflite. Wishing you many more adventures together!
Kind Regards,
Skyflite Customer Service
In love with my new bag
In love with my new bag, it’s good quality and I just tested it on route to Germany and back and thoroughly impressed. No issues, easy to purchase and when I rang through with a query I was met with nothing but help and genuinity
4 november 2025
Review zonder uitnodiging
Antwoord van Skyflite
Dear Ms Schleide,
We’re so happy to hear you’re loving with your new bag! It’s great to know it passed the Germany trip test with flying colours, and that our team could help when you got in touch.
Thank you for sharing such kind words — we really appreciate your support and hope your Skyflite bag joins you on many more adventures!
Kind Regards,
Skyflite Customer Service
Lost two different wheels.
Had one of their cases a short space of time during which, on two separate occasions, two different wheels fell off. Although I understand the baggage handling process can be tough on cases, its coincidental, having had previous cases several years without any similar issues, that two wheels would be lost. I believe this is down to poor design or quality in this instance. No acknowledgement from customer service, only that I should claim from the airport.
1 oktober 2025
Review zonder uitnodiging
Antwoord van Skyflite
Dear Customer,
We’re sorry to hear about your experience. All Skyflite cases are rigorously tested to withstand the demands of air travel, including wheel durability.
However, as the case was damaged while in the care of the airline or airport, the correct procedure is to submit a claim directly with them — they’re responsible for assessing and compensating travel damage.
Our Customer Care team is always happy to guide you through this process or provide supporting documentation. Thank you for choosing Skyflite and for sharing your feedback.
Kind regards,
Skyflite Customer Service
Wheel broke very first trip !
Wheel broke very first trip !! Son not aware to log claim at airport, so unable to reclaim costs.
Contacted Skyflite for a replacement wheel but they declined to provide one or even let me purchase a replacement.
Poor quality case and service and bad for environment if case ends up at tip after one shorthaul holiday.
My advice is to save your money and consider other brands.
28 oktober 2025
Review zonder uitnodiging
Antwoord van Skyflite
Dear Ms Pearce,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Our luggage is designed and tested to meet the demands of modern travel, and we’re disappointed to hear that your case was damaged in transit.
As explained in our email exchange, airlines are responsible for handling any damage that occurs during baggage handling, which is why claims must be made with them directly upon arrival.
At Skyflite, we’re passionate about creating durable luggage that travels the world with our customers, and we continually review feedback like yours to help us do even better.
We hope your future journeys are smoother.
Kind Regards,
Skyflite Customer Service
Bought a set of suitcases from…after contacting skyflite they immediately sent instructions how to unlock and it worked. So a good ending !!
Bought a set of suitcases from skyflite. Used one for a year and took the second one for the first time. Lock is jammed even though properly coded. Now all our stuff is locked inside. Returned from flight this morning and devastated that we can not have access to our toiletries.
27 oktober 2025
Review zonder uitnodiging
Antwoord van Skyflite
Dear Ms Mirza,
Thank you for taking the time to update your review — we’re so pleased we were able to help you quickly regain access to your suitcase and that everything was resolved.
We completely understand how stressful that situation must have been after your flight. Our team is always here to support our customers and ensure your Skyflite luggage is ready for every journey.
Kind Regards,
Skyflite Customer Service
One of the speediest customer service departments.
I was on holiday and the combi lock on my suitcase wouldn’t work. I emailed for help and my request was answered within half an hour. The solution I was given worked, I cannot explain the relief I felt! Thank you
8 oktober 2025
Review zonder uitnodiging
Antwoord van Skyflite
Dear Ms Mckenzie-smith
Thank you so much for your kind feedback. We’re delighted to hear our team was able to help resolve your lock issue so quickly.
We always aim to get back to our customers as quickly as possible, so it’s wonderful to know the solution worked and brought you peace of mind.
Thank you for choosing Skyflite!
Kind Regards,
Skyflite Customer Service
Skyflite combination lock trouble shootingVery efficient trouble-solving customer…
Very efficient trouble-solving customer service.
I had a jammed combination Skyflite suitcase. I called Lucy of Customer Service who sent me the instructions which I followed- and click the new combination worked. I was worried as locksmiths are rare nowadays.Helpful customer service officers too are few.
But Lucy is a great troubleshooter.
6 oktober 2025
Review zonder uitnodiging
Antwoord van Skyflite
Dear Mr Rodrigues,
Thank you so much for your kind words and for taking the time to share your experience.
We’re delighted to hear that Lucy was able to help resolve the issue with your combination lock quickly and efficiently.
Thanks again for choosing Skyflite, and we’re always here if you need us in the future.
Kind Regards,
Skyflite Customer Service
Couldn't open the combination lock.
Couldn't open the combination lock on a new cabin case and it didn't respond to the instruction label.
A quick call to Lucy at Skyflite and she emailed me detailed instruction and a photo immediately.
Easy to follow and all sorted within five minutes of email. Thank you.
22 september 2025
Review zonder uitnodiging
Antwoord van Skyflite
Dear Mr Herring,
Thank you so much for taking the time to share this!
We're glad the instructions and photo helped and that you were up and running within minutes.
If you ever need a refresher or would like tips on setting a new code, just drop us a line and we’ll be happy to help.
Safe travels and enjoy your new cabin case!
Kind Regards,
Skyflite Customer Service
Outstanding Customer Service from Skyflite
I experienced an issue with a damaged suitcase and contacted Skyflite. Their customer service was exceptional – they responded promptly, resolved the matter with no hassle, and even sent replacement suitcases straight away. I was genuinely impressed by their professionalism and efficiency, as well as the care they showed throughout. It’s rare to find a company that goes above and beyond for their customers. Highly recommended!
30 augustus 2025
Review zonder uitnodiging
Antwoord van Skyflite
Dear Mr Hussain,
Thank you so much for the fantastic review!
We’re thrilled we could resolve everything quickly and get replacement suitcases to you without any hassle.
Your comments about our professionalism, efficiency and care mean a lot to the team.
Kind Regards,
Skyflite Customer Service
I had the same issue as Mr Watson
I had the same issue as Mr Watson. The top handle were broke off after my first flight.
Where can I purshase a new handle for this brand new case in South Africa?
I am Mr MW Pretorius
29 augustus 2025
Review zonder uitnodiging
Antwoord van Skyflite
Dear Mr. Pretorius,
I’m very sorry to hear your suitcase handle broke after your first flight.
We don’t sell spare parts or replacement handles directly, as our guarantee covers full replacement rather than repairs.
The best next step is to submit a claim with the airline that handled your case.
Please include photos of the damage when you submit your claim — the airline should already have your travel details on record.
If you need any assistance submitting a claim, please email us at enquiries@skyflite.co.uk - we are happy to help!
Kind Regards,
Skyflite Customer Service
Had an issue with locking mechanism…
Had an issue with locking mechanism getting some damage whilst traveling. Was able to email company and get assistance very quickly to resolve problem.
11 augustus 2025
Review zonder uitnodiging
Antwoord van Skyflite
Dear Mr Kelly,
Thank you for sharing your experience with us. We’re sorry to hear you encountered an issue with your suitcase’s locking mechanism while travelling, but we’re delighted our team was able to assist you quickly and resolve the problem.
Wishing you many smooth journeys ahead with your Skyflite luggage!
Kind Regards,
Skyflite Customer Service
Didn't even last one trip!!
We were off on holiday and I went to pick up the brand new large sky flite suitcase which was 20kgs (baring in mind the case was 4kgs) to carry it from our front door to the taxi and the handle snapped in my hand!
I contacted Skyflite via email asking for advice and/or a replacement handle. I was told by their Director that they didn’t carry or offer spares. We weren’t offered any replacements or refund despite the fact that according to the consumer rights the product is clearly not fit for purpose.
Surely a suit case should be designed to be able to lift more than 20kgs without the handle snapping?!
The customer service is rubbish they just "fobbed me off" and the email response I received was a one sentence reply with no concern of their product being faulty. I replied to them pointing out it was an obvious engineering failure then I received a further reply which I got the impression was just a generic email response that they have used many times and are disinclined from assisting in anyway.
The manufacturing of these cases must be very poor for it to be unable to lift 20kgs so I must assume that anyone who purchases these can't have much luggage to take away with them!
So in summary if you require a suitcase that is going to last and be fit for purpose DO NOT PURCHASE A SKYFLITE SUITCASE!!!!!
8 augustus 2025
Review zonder uitnodiging
Antwoord van Skyflite
Dear Mr Watson,
We’re very sorry to read about your experience and the stress this caused before your holiday.
We would like to clarify that all Skyflite suitcases are covered by our 5-Year Guarantee against manufacturing defects, valid at the original retailer, along with proof of purchase.
It’s clear from your comments that our initial email reply to you fell short and did not reflect our usual service. This was unfortunately due to a miscommunication, and the follow-up email you received did provide the correct process for making a claim under our guarantee. We are very sorry for the confusion this caused.
We would still like to resolve this properly for you. If you can contact us again at enquiries@skyflite.co.uk with your details, our Customer Care team will personally review your case to ensure it is handled in full accordance with our guarantee.
Kind Regards,
Skyflite Customer Service
Antwoord van Skyflite
Dear Ms Milinkovic,
Thank you so much for the lovely review!
We’re thrilled your suitcase arrived quickly and that you love it. Wishing you many smooth, happy journeys with your new Skyflite!!!
Kind Regards,
Skyflite Customer Service
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