Good product at a value for money price. The only big disappointment is that no spare parts are available to repair a previously purchased case, of exactly the same type, which got damaged on its very... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We just recently purchased the Skyflite Zest luggage sets in Blue. Extremely pleased with the whole process with a clear and concise website from ordering to delivery. The quality of the cases l... Toon meer
Bedrijf heeft geantwoord
Excellent product, stylish retro looks and good features at a very affordable price. For a large suitcase it is incredibly light.
Bedrijf heeft geantwoord
Bag arrived with a defective handle, Skyflite were very quick to analyse the video and despatch a new bag the following day. It’s the perfect size for small stays and quick trips. Two outer zipped p... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Skyflite. Nearly 60 years of manufacturing experience and expertise goes into each Skyflite product. From our UK base and our offices in Hong Kong and Shanghai, we produce a constantly evolving range of products renowned for their quality, value, and innovation. Thank you for choosing Skyflite. We look forward to travelling with you!
Contactgegevens
14 Island Centre Way , EN3 6GS, Enfield, Verenigd Koninkrijk
- 01992764661
- enquiries@skyflite.co.uk
- skyflite.co.uk
4,3
Uitstekend
117 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
After reading reviews and the website…
After reading reviews and the website blurb, I had high hopes for these suitcases, alas it was not to be. I bought a set of two soft cases and after the first use of one (I haven’t used the other one yet) Manchester to jersey flight, the case is ruined! If a suitcase can’t stand up to one trip round the carousel at terminal 2 without coming out looking like it’s been dragged up the M6 it really isn’t worth buying. I wouldn’t waste your money on these cases. Skyflite customer service has been sent photos of the damage, which apparently is acceptable damage as it’s cosmetic. Back to my trusty Delsey it is then.
21 mei 2026
Review zonder uitnodiging
Antwoord van Skyflite
Dear Paula,
Thank you for your feedback. We're sorry to hear your suitcase was damaged after its first trip, especially as you had such high expectations.
This is certainly not the experience we want for our customers. We'd appreciate the opportunity to look into this further and see how we can help.
Please contact our customer service team with your order details and photos of the damage. enquiries@skyflite.co.uk
We value all customer feedback and hope we can resolve this for you.
Kind Regards,
Skyflite Customer Service
The luggage is all in one piece
The luggage is all in one piece, after a couple of flights. Plus the wheels still work well. All you can ask for.
30 maart 2026
Antwoord van Skyflite
Dear Mr Whyte,
Thank you for your review. We’re pleased to hear your luggage has travelled well over a number of flights.
We really appreciate your feedback!
Kind Regards,
Skyflite Customer Service
Great set of 3 suitcases 🧳
Was looking for a new set of suitcases. Went to various outlets but didn’t find anything I liked.
My wife suggested looking at the Skyflite cases online as she had one herself.
I picked a set of three that were reduced in price and seemed like a great deal.
Cases at very well built and sturdy.
They look good too.
Very happy with the product 👍🏼
20 april 2026
Antwoord van Skyflite
Dear NE,
Thank you for your fantastic review!
We’re so pleased to hear you found the right suitcase set with Skyflite after searching around.
We appreciate your support and hope the suitcases serve you well on many future trips.
Kind Regards,
Skyflite Customer Service
Prompt delivery, quality product
The delivery was prompt and I am loving the suitcase. Thank you
5 mei 2026
Antwoord van Skyflite
Dear Roseanne,
Thank you so much for your kind review!
We're delighted to hear you've had a good experience with our products.
We really appreciate your support and hope your new suitcase accompanies you on many great trips ahead!
Kind Regards,
Skyflite Customer Service
Great product,ordering was very…
Great product,ordering was very straightforward,fast delivery
27 april 2026
Antwoord van Skyflite
Dear Mr Bell,
Thank you for your lovely review! We’re so pleased to hear you found the ordering process straightforward and that your delivery arrived quickly.
We really appreciate your support and hope you enjoy your luggage!
Kind Regards,
Skyflite Customer Service
Everything went smoothly from ordering…
Everything went smoothly from ordering to delivery
21 april 2026
Antwoord van Skyflite
Dear Mrs Helen Unsworth,
Thank you for your review!
We’re pleased to hear everything went smoothly from ordering through to delivery.
We appreciate you taking the time to share your feedback.
Kind regards,
Skyflite Customer Service
Excellent service
I received the products promptly and the items I purchased are of good quality. I am very pleased.
21 april 2026
Antwoord van Skyflite
Dear Henrietta,
Thank you for your kind review!
We’re delighted to hear that your order arrived promptly and that you’re pleased with the quality of your items. It’s great to know you had a positive experience with us.
Thank you for choosing Skyflite!
Kind regards,
It was easy to see what I wanted to…
It was easy to see what I wanted to order on the website. Delivery service was quick and efficient. Suitcase was good quality. Excellent service. X
27 april 2026
Antwoord van Skyflite
Dear Caroline,
Thank you for your kind review!
We’re really pleased to hear that you found the website easy to use and that your order arrived quickly.
We appreciate you taking the time to share your experience.
Kind Regards,
Skyflite Customer Service
Lovely cases
Lovely cases, they seam very good quality. We haven’t used them yet.
Ordered and delivered the next day.
Very happy with our purchase.
23 april 2026
Antwoord van Skyflite
Dear Mrs Julie Wilkinson,
Thanks so much for your kind feedback!
We’re really glad to hear you’re happy with the quality and that your order arrived so quickly.
We hope the cases serve you well once you start using them.
Kind Regards,
Skyflite Customer Service
Antwoord van Skyflite
Dear Mr Colburn,
Thank you for taking the time to leave a review!
We're pleased to hear that you got your delivery quickly.
Kind Regards,
Skyflite Customer Service
Super quick and smooth process from…
Super quick and smooth process from order to delivery followed by an excellent product
20 april 2026
Antwoord van Skyflite
Dear Mr John Woosey,
Thanks so much for taking the time to leave a review!
We're really pleased to hear the whole process was smooth, and that you're happy with the product.
Thank you for choosing Skyflite!
Kind Regards,
Skyflite Customer Service
No replacement handle availability
I have had a skyflite suitcase for the last 4 years and used it 7 times in this period. It has been good for my needs but unfortunately whilst getting off a bus on this trip the handle snapped. I removed the old broken handle hoping to get a replacement on line. But unfortunately they are not available. The screw configuration is the opposite of all the other replacement handles available. I contacted skyflite and they told me they do not make replacement handles and could not tell me any information fr a generic replacement. My suitcase is customised by me with special made decals to make it individual to me so I am loath to get a new case . Looks like I will have to source a second hand skyflite case just for the handles. It’s disappointing that out of the hundreds of replacement handles available non match the skyflite fittings.
9 april 2026
Review zonder uitnodiging
Antwoord van Skyflite
Dear Mr Mccrave,
Thank you for your review, and for your support over the past 4 years. We’re sorry to hear about the handle breaking.
We understand how frustrating it is not being able to source a replacement handle. As part of our guarantee policy, we don’t offer individual replacement parts. Instead, the guarantee covers the replacement of the full case where a manufacturing fault is identified.
As your suitcase is within the 5-year guarantee period, we’d recommend returning it to the original retailer with proof of purchase so it can be assessed. They will then be able to advise on the appropriate outcome under the guarantee.
We’re sorry again for the inconvenience caused and appreciate you taking the time to share your feedback.
Kind Regards,
Skyflite Customer Service
Antwoord van Skyflite
Dear Stuart,
Thank you for your kind review!
We’re so pleased to hear your purchase was quick and easy—that’s exactly the experience we aim to provide.
Kind Regards,
Skyflite Customer Service
When I received my luggage at my hotel…
When I received my luggage at my hotel in India, the zip had completely come away from the casing which allowed my luggage to be very vulnerable. Too far from the airport to return for an insurance claim but in hindsight the damage was nowhere near handles etc - I purchased another smaller matching suitcase at the same time but am really reluctant to use it - the suitcase was purchased recently and used for the first time so very very disappointed with its lack of durability
17 maart 2026
Review zonder uitnodiging
Antwoord van Skyflite
Dear Ms Lambert,
We’re really sorry to hear about your experience—this isn’t what we expect from our luggage, especially on its first use.
From what you’ve described, this type of damage is most commonly caused during handling in transit rather than a manufacturing fault. However, we’d still like to take a closer look at this for you.
If you’re happy to, please contact our customer service team with photos and your order details so we can review it further.
Thanks for your feedback, and we’re sorry again for the disappointment caused.
Kind Regards,
Skyflite Customer Service
We purchased two Skyflite London…
We purchased two Skyflite London suitcases for a holiday in the US. During the holiday a wheel broke on one of the suitcases since when we have only used the other one. This weekend, on a trip to Rome, one of the wheel fixings ripped off completely and there are cracks around other wheels on the suitcase. Have taken this up with the shop we bought them from but these are poor quality suitcases - on neither occasion were the suitcases above capacity load.
Don't try and contact them at the email they suggest - I got a quick email back saying it obviously happened in transit and that I should claim from the airline. The damage occurred wheeling the cases to the airport and, as the airline noticed the damage, they made specific note of it.
Lesson learnt, never use this company again
20 maart 2026
Review zonder uitnodiging
Antwoord van Skyflite
Hi Craig,
Thank you for your updated review. We're sorry you've had a negative experience.
We’re sorry if our previous response came across as dismissive. Having reviewed the photos, some of the damage does appear consistent with impact, which can occur during transit or handling.
As the manufacturer, all guarantee claims must be handled through the original retailer, who will inspect the luggage and determine whether the issue is due to a manufacturing defect under the terms of our guarantee.
We appreciate your feedback and will share your comments with our product team.
Kind Regards,
Skyflite Customer Service
Excellent product and first class after…
Excellent product and first class after sales service, unreservedly recommended
10 maart 2026
Antwoord van Skyflite
Dear Mr Scott,
Thank you for your kind words! We’re delighted to hear you’re pleased with the product and our after-sales service.
Your recommendation really means a lot to us—if there’s ever anything else we can support you with, just let us know.
Kind Regards,
Skyflite Customer Service
Next day delivery
Next day delivery. Secure and protective packaging. Price within expected product range. Easy website to navigate.
9 maart 2026
Antwoord van Skyflite
Dear Barrie,
Thanks so much for your review — we really appreciate it. Glad to hear your order arrived quickly and everything was well packaged.
Thanks again for choosing Skyflite!
Kind Regards,
Skyflite Customer Service
I don't usually leave reviews
I don't usually leave reviews, but felt compelled after seeing some negative reviews on here.. after doing a ton of research, I went for 3 Retro cases in green, and they look so premium! Held up for my family trip to Vietnam, and can't wait to pack them for the rest of our trips this year... also, customer service was spot on, UK based company, answered my queries before purchasing!
2 maart 2026
Review zonder uitnodiging
Antwoord van Skyflite
Dear Mr Briggs,
Thanks so much for taking the time to leave this — especially if you don’t usually write reviews!
We're really glad to hear your Retro served you well in Vietnam.
We hope your cases come along on plenty more trips this year!
Kind Regards,
Skyflite Customer service
Genuinely impressed with this luggage
Really impressed with this luggage. It feels properly well made, strong case, smooth zips, solid handle, and the wheels glide like a dream. I’ve used it on a few trips now (airports + trains + being thrown in car boots) and it’s held up perfectly with barely a mark.
It also looks really sleek in person, not cheap or plasticky, and the inside is genuinely practical, the compartments actually make packing easier.
Fast delivery too. Would 100% recommend Skyflite if you want something durable that still looks smart. ⭐⭐⭐⭐⭐
25 februari 2026
Review zonder uitnodiging
Antwoord van Skyflite
Dear Mr Sparks,
Thank you for your fantastic review.
We’re delighted to hear your case has held up so well and that you’re pleased with the quality, design, and practicality.
Thank you for choosing Skyflite and for your recommendation.
Kind regards,
Skyflite Customer Service
Immediate and helpful response to a…
Immediate and helpful response to a phone call enquiry.
28 januari 2026
Review zonder uitnodiging
Antwoord van Skyflite
Dear Douglas,
Thank you for taking the time to leave a review. We’re really pleased to hear that your enquiry was handled promptly and helpfully.
Thank you for choosing Skyflite!
Kind Regards,
Skyflite Customer Service
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.