Smallenginesprodealer Reviews 

Immediately tried to cancel an order within 5 minutes of placing, they said I had to wait until 21-days after receiving the item, that they hadn't even processed an order for yet. Then forgot to call right away and they said you only have up to 30-days to return the item with 40% restocking fee. Straight up thievery.

Placed order August 27th. 6 weeks later, NO parts. NO updates. NO communication. Selling parts they do NOT have, but taking ALL funds up front on what apparently are nothing but "backorders". Looks like they operate on the HOPE you forget about your order lost in your emails, so they get to keep your funds while providing NOTHING in return. They have NO INVENTORY! Just a drop-shipper...AVOID!!!

Smalleginesprodealer.com, stay away from this place. I chatted with a rep after waiting for a transmission to ship for about 3 weeks. He told me that the companies were having a hard time getting parts to build the products. And he said it will be a while before they had the part back in stock. So, I did a cancellation request and ordered it some place else. The very next day they the status changed to preparing to ship. Another guy sends me an email saying that it was too late to cancel the item. I also talked to a guy on the phone and he said I would have to follow their return policy. Well, he wouldn't tell me what it was. So, for transmissions, if they let you send it back there is a 40% restocking fee. This product did not ship for another 2 days. It could have been stopped at their end. I will never do business with this company again.

If you wish to order from this company I suggest that you contact them first for availability of the item(s). They appear to have little to nothing in stock, which raises a red flag. My items took exactly 34 days to arrive. They also go by at least one other business name.

Said items were in stock, then emailed me and said they werent in stock, then told me I owed 3x more in shipping fees that they wanted paypal payment for. When I asked how they knew what size the box would be when they diddnt even have the items, they folded and basically admitted it was a scam. I asked for a shipping quote or invoice and they said they were going to refund my order. STILL NO REFUND! CONTACTING POLICE, FBI, AND CREDIT CARD COMPANY! AVOID THESE SCAMMERS!!!!!!!!

Placed order on 5/26/2024
Called and canceled order 5/30/2024 because item is on back order. Estimated delivery 6/20/2024
Email stated shipped on 6/3/2025
Called agent on 6/4/2024 to get refund. After short conversation she hung up on me when I requested a manager.
Rude experience

They have been unable to provide a part for weeks, which they took the money for including shipping. They seem to order from a supplier and reship.. But despite their not having received the part themselves, they refused a refund. This seems to me to border on fraudulent behavior??

Complete morons refusing to cancel and refund a 3 week backordered part when their supposed policy clearly states: "You may cancel your order, in whole or in part, only if the part is backordered and it isn't ready to ship. Once an order has been shipped or is in the process to be shipped, we cannot cancel it."

Unbelievably bad. Needed to contact my CC company to dispute the charges. Never sent any confirmation emails.

won't honor prices and won't communicate. STAY AWAY!!!

Terrible customer service. They charged my card and never shipped the items. Then, they went dark and refuse to respond to emails. DO NOT TRUST THIS COMPANY

There do not show a valid physical address and have multiple domains - very sketchy!